Brother MFC 260C User Manual

							
Troubleshooting and Routine Maintenance91
B
No Paper FedThe machine is out of paper or 
paper is not properly loaded in the 
paper tray. Do one of the following:
„ Refill the paper in the paper tray, and then 
press  Mono Start  or Colour Start .
„ Remove the paper and load it again and then 
press  Mono Start  or Colour Start .
The paper is jammed in the 
machine. See 
Printer jam or paper jam on page 93.
No Response/BusyThe number you dialed does not 
answer or is busy. Verify the number and try again.
Not RegisteredYou tried to access a Speed Dial 
number that is not programmed.
Set up the Speed Dial number. (See 
Storing 
Speed Dial numbers on page 45.)
Out of Memory The machines memory is full. Fax sending or copy operation in progress
Press Stop/Exit  and wait until the other 
operations in progress finish and then try again.
Printing operation in progress
Reduce print resolution. (For details, see 
Printing  for Windows
® or Printing and Faxing  for 
Macintosh
® in the Software Users Guide on the 
CD
-ROM.)
Paper Jam Paper  is  jammed  in  the  machine. Remove the Jam Clear Cover (at the back of the 
machine) and pull out the jammed paper. See 
Printer jam or paper jamon page 93.
Print Unable
XX The machine has a mechanical 
problem.
—OR—
A foreign object such as a clip or 
ripped paper is in the machine. Open the scanner cover and remove any foreign 
objects inside the machine. If the error message 
continues, see 
Transferring your faxes or Fax 
Journal report on page 92 before disconnecting 
the machine so you will not lose any important 
messages. Then, disconnect the machine from 
the power for several minutes and then 
reconnect it.
Scan Unable
XX The machine has a mechanical 
problem.
—OR—
A foreign object such as a clip or 
ripped paper is in the machine. Open the scanner cover and remove any foreign 
objects inside the machine. If the error message 
continues, see 
Transferring your faxes or Fax 
Journal report on page 92 before disconnecting 
the machine so you will not lose any important 
messages. Then, disconnect the machine from 
the power for several minutes and then 
reconnect it.
Unusable DeviceA broken device has been 
connected to the USB direct 
interface. Unplug the device from the USB direct interface, 
then press 
Power Save  to turn the machine off 
and then on again.
Error MessageCauseAction
 
						

							
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Transferring your faxes or Fax 
Journal reportB
If the LCD shows: 
Clean Unable XX
Init Unable XX
Print Unable XX
Scan Unable XX
We recommend transferring your faxes to 
another fax machine. (See Transferring faxes 
to another fax machine on page 92.) 
You can also transfer the Fax Journal report 
to see if there are any faxes you need to 
transfer. (See  Transferring faxes to another 
fax machine on page 92.)
Note
If there is an error message on the 
machines LCD, after the faxes have been 
transferred, disconnect the machine from 
the power source for several minutes, and 
then reconnect it.
 
Transferring faxes to another fax 
machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode. (See  Setting 
your Station ID  in the Quick Setup Guide.)
aPress Menu, 9, 0, 1 .
bDo one of the following:
„ If the LCD shows  No Data, there 
are no faxes left in the machines 
memory.
Press  Stop/Exit .
„ If the LCD shows  Enter Fax No., 
enter the fax number to which faxes 
will be fo rwarded. 
cPress Mono Start .
Transferring the Fax Journal report to 
another fax machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode. (See  Setting 
your Station ID  in the Quick Setup Guide.)
aPress Menu 9 ,  0, 2.
bEnter the fax number to which the Fax 
Journal report will be forwarded.
cPress  Mono Start .
Unusable Device
Please Disconnect
USB Device.A USB device or USB Flash 
memory drive that is not supported 
has been connected to the USB 
direct interface.
(For more information, visit us at 
http://solutions.brother.com
.)Unplug the device from the USB direct interface.
Wrong Paper
Size Paper is not the correct size. Load the correct size of paper (Letter, Legal or 
A4), and then press Mono Start or 
Colour Start .
Error MessageCauseAction
 
						

							
Troubleshooting and Routine Maintenance93
B
Document jam 
(MFC-260C only) B
Documents can jam in the ADF unit if they are 
not inserted or fed properly, or if they are too 
long. Follow the steps below to clear a 
document jam.
Document is jammed in the top of the 
ADF unit
B
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document up and to the 
left.
 
dClose the ADF cover.
ePress 
Stop/Exit .
Note
To avoid future document jams close the 
ADF cover properly by pushing it gently in 
the middle.
 
Document is jammed inside the ADF 
unit
B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
left.
 
dClose the document cover.
ePress Stop/Exit .
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine. Open and 
close the scanner cover to clear the error.
aPull the paper tray (1) out of the 
machine.
 
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bPull out the jammed paper (1) and press 
Stop/Exit.
 
„If you cannot remove the jammed 
paper from the front, or the error 
message still appe ars on the LCD 
after you have remove the jammed 
paper, please go to the next step.
cRemove the Jam Clear Cover (1). Pull 
the jammed paper out of the machine.
 
CAUTION 
Do not place the jam clear cover face down 
as shown in the illustration. You may 
damage the cover and cause paper jams.
 
 
 
dPut the Jam Clear Cover back on.
Make sure the cover is set properly.
 
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Troubleshooting and Routine Maintenance95
B
eLift the scanner cover (1) from the front 
side of the machine until it locks 
securely into the open position.
Make sure that there is no jammed 
paper left inside the machine.
Check both ends of the print carriage.
 
Note
If the paper is jammed under the print 
head, unplug the machine from the power 
source, and then move the print head to 
take out the paper.
 
fLift the scanner cover to release the 
lock (1). Gently push the scanner cover 
support down (2) and close the scanner 
cover (3).
 
gPush the paper tray firmly back into the 
machine. While holding the paper tray in 
place, pull out the paper support until it 
clicks and unfold the paper support flap.
Note
Make sure you pull out the paper support 
until it clicks.
 
 
Dial Tone detectionB
When you send a fax automatically, by 
default your machine will wait for a fixed 
amount of time before it starts to dial the 
number. By changing the Dial Tone setting to 
Detection you can make your machine dial 
as soon as it detects a dial tone. This setting 
can save a small amount of time when 
sending a fax to many different numbers. If 
you change the setting and start having 
problems with dialling you should change 
back to the default  No Detection setting.
aPress Menu, 0, 5 .
bPress  a or  b to choose  Detection  or 
No Detection .
Press  OK.
cPress  Stop/Exit .
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Telephone line interferenceB
If you are having problems sending or 
receiving a fax due to possible interference 
on the telephone line, we recommend that 
you adjust the Equalization for compatibility 
to reduce the modem speed for fax 
operations.
aPress Menu, 2, 0,  2.
bPress  a or  b to choose  Normal (or 
Basic ).
„ Basic  cuts the modem speed to 
9600 bps. Unless interference is a 
recurring problem on your telephone 
line, you may prefer to use it only 
when needed.
„ Normal  sets the modem speed at 
14400 bps. (Default)
Press  OK.
cPress  Stop/Exit .
Note
When you change the compatibility to 
Basic, the ECM feature is only available 
for colour fax sending.
 
Routine maintenanceB
Replacing the ink cartridgesB
Your machine is equipped with an ink dot 
counter. The ink dot counter automatically 
monitors the level of ink in each of the 4 
cartridges. When the machine detects an ink 
cartridge is running out of ink, the machine 
will tell you with a message on the LCD.
The LCD will tell you which ink cartridge is low 
or needs replacing. Be sure to follow the LCD 
prompts to replace the ink cartridges in the 
correct order.
Even though the machine tells you that an ink 
cartridge is empty, there will be a small 
amount of ink left in the ink cartridge. It is 
necessary to keep some ink in the ink 
cartridge to prevent air from drying out and 
damaging the print head assembly.
aOpen the ink cartridge cover.
If one or more ink cartridges are empty, 
for example Black, the LCD shows 
Ink Empty Black  and 
Replace Ink .
 
						

							
Troubleshooting and Routine Maintenance97
B
bPull the lock release lever down and 
take out the ink cartridge for the colour 
shown on the LCD.
 
 
cOpen the new ink cartridge bag for the 
colour shown on the LCD, and then take 
out the ink cartridge.
dRemove the protective yellow cap (1). 
Improper Setup 
DO NOT touch the area shown in the 
illustration below.
 
 
Note
If the protective yellow caps come off 
when you open the bag, the cartridge will 
not be damaged.
 
eEach colour has its own correct position. 
Insert the ink cartridge in the direction of 
the arrow on the label.
 
fLift each lock release lever and push it 
until it clicks, and then close the ink 
cartridge cover.
 
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gThe machine will automatically reset the 
ink dot counter.
Note
• If you replaced an ink cartridge, for example Black, before the LCD shows 
Near Empty Black  or 
Ink Empty Black , the LCD will ask you 
to verify that it was a brand new one ( Did 
You Change Blck? ). For each new 
cartridge you installed, press  1 ( Yes ) to 
automatically reset the ink dot counter for 
that colour. If the ink cartridge you 
installed is not a brand new one, be sure 
to press  2 ( No ).
• If the LCD shows  No Cartridge after 
you install the ink cartridge, check that the 
ink cartridges are installed properly.
 
WARNING 
If ink gets in your eyes, wash them out with 
water at once and call a doctor if you are 
concerned.
 
CAUTION 
DO NOT take out ink cartridges if you do 
not need to replace them. If you do so, it 
may reduce the ink quantity and the 
machine will not know the quantity of ink left 
in the cartridge.
  
DO NOT touch the cartridge insertion slots. 
If you do so, the ink may stain your skin.
  
If ink stains your skin or clothing, wash with 
soap or detergent at once. 
  
If you mix the colours by installing an ink 
cartridge in the wrong position, clean the 
print head several times after correcting the 
cartridge installation.
 
 
Once you open an ink cartridge, install it in 
the machine and use it up within six months 
of installation. Use unopened ink cartridges 
by the expiration date written on the 
cartridge package.
  
DO NOT dismantle or tamper with the ink 
cartridge, this can cause the ink to leak out 
of the cartridge.
  
Brother multifunction machines are designed 
to work with ink of a particular specification 
and will work to a level of optimum 
performance when used with genuine 
Brother Branded ink cartridges. Brother 
cannot guarantee this optimum performance 
if ink or ink cartridges of other specifications 
are used. Brother does not therefore 
recommend the use of cartridges other than 
genuine Brother Branded cartridges or the 
refilling of empty cartridges with ink from 
other sources. If damage is caused to the 
print head or other parts of this machine as a 
result of using incompatible products with 
this machine, any repairs required as a result 
may not be covered by the warranty.
 
Cleaning the outside of the 
machineB
CAUTION 
Use neutral detergents. Cleaning with 
volatile liquids such as thinner or benzine will 
damage the outside surface of the machine.
  
DO NOT use cleaning materials that 
contain ammonia.
  
DO NOT use isopropyl alcohol to remove dirt 
from the control panel. It may crack the panel.
 
 
						

							
Troubleshooting and Routine Maintenance99
B
Clean the outside of the machine as 
follows:
B
aPull the paper tray (1) completely out of 
the machine.
 
bWipe the outside of the machine with a 
soft cloth to remove dust.
 
cLift the output paper tray cover and 
remove anything that is stuck inside the 
paper tray.
dWipe the inside and outside of the paper 
tray with a soft cloth to remove dust.
 
eClose the output paper tray cover and 
put the paper tray firmly back in the 
machine.
Cleaning the scannerB
aLift the document cover (1). Clean the 
scanner glass (2) and the white 
plastic (3) with a soft lint-free cloth 
moistened with a non-flammable glass 
cleaner.
 
b(MFC-260C only)
In the ADF unit, clean the white bar (1) 
and the glass strip (2) with a soft lint-free 
cloth moistened with a non-flammable 
glass cleaner.
 
Note
In addition to cleaning the glass strip with 
a non-flammable glass cleaner, run your 
finger tip over the glass strip to see if you 
can feel anything on it. If you feel dirt or 
debris, clean the glass strip again 
concentrating on that area. You may need 
to repeat the cleaning process three or 
four times. To test, make a copy after each 
cleaning.
 
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100
Cleaning the machine printer 
platenB
WARNING 
Unplug the machine from the electrical 
socket before cleaning the printer 
platen (1).
 
aClean the machine printer platen (1) and 
the area around it, wiping off any 
scattered ink with a soft, dry lint-free 
cloth.
 
Cleaning the Paper Pick-up 
RollerB
aPull the paper tray completely out of the 
machine.
bUnplug the machine from the electrical 
socket and remove the Jam Clear 
Cover (1).
 
CAUTION 
Do not place the jam clear cover face down 
as shown in the illustration. You may 
damage the cover and cause paper jams.
 
 
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