Brother MFC 240C User Manual

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Poor copy results when using the 
ADF.Try using the scanner glass. (See Using the scanner glass on page 9.)
Scanning Difficulties
DifficultySuggestions
TWAIN/WIA errors appear while 
scanning.Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In 
PaperPort
® SE with OCR, click File, Scan and choose the Brother TWAIN/WIA 
driver.
Poor scanning results when using 
the ADF.Try using the scanner glass. (See Using the scanner glass on page 9.)
Software Difficulties...

Troubleshooting and Routine Maintenance
87
Error messagesB
As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the error and shows an error message. The most common error messages are shown below.
You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers 
latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
Error MessageCauseAction
Change Unable 
XXThe machine has a mechanical 
problem....

88
High 
TemperatureThe print head is too warm. Allow the machine to cool down.
Init. Unable 
XXThe machine has a mechanical 
problem.
—OR—
A foreign objects such as a clip or 
ripped paper is in the machine.Open the scanner cover and remove any foreign 
objects inside the machine. If the error message 
continues, see Transferring your faxes or Fax 
Journal report on page 90 before disconnecting 
the machine so you will not lose any important 
messages. Then, disconnect the machine from 
the power for...

Troubleshooting and Routine Maintenance
89
No Paper FedThe machine is out of paper or 
paper is not properly loaded in the 
paper tray.Do one of the following:
„Refill the paper in the paper tray, and then 
press Black Start or Color Start.
„Remove the paper and load it again and then 
press Black Start or Color Start.
The paper is jammed in the 
machine.See Printer jam or paper jam on page 91.
No 
Response/BusyThe number you dialed does not 
answer or is busy.Verify the number and try again.
Not...

90
Transferring your faxes or Fax 
Journal reportB
If the LCD shows: 
Change Unable XX, Clean Unable XX, 
Init. Unable XX, Print Unable XX or 
Scan Unable XX 
we recommend transferring your faxes to 
another fax machine. (See Transferring faxes 
to another fax machine on page 90.) 
You can also transfer the Fax Journal report 
to see if there are any faxes you need to 
transfer. (See Transferring Fax Journal report 
to another fax machine on page 90.)
Note
If there is an error message on the 
machines...

Troubleshooting and Routine Maintenance
91
Document is jammed inside the ADF 
unit
B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
left.
 
dClose the document cover.
ePress Stop/Exit.
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine. 
aPull the paper tray (1) out of the 
machine.
 
bPull out the jammed paper (1). 
cReset the machine by lifting the scanner 
cover from the front of the...

92
ePut the Jam Clear Cover back on.
Make sure the cover is set properly.
 
fLift the scanner cover (1) from the front 
of the machine until it locks securely into 
the open position.
Make sure that there is no jammed 
paper left inside the machine.
 
Note
If the paper is jammed under the print 
head, unplug the machine from the power 
source, then move the print head to take 
out the paper.
 
gLift the scanner cover to release the lock 
(1). Gently push the scanner cover 
support down (2) and close the...

Troubleshooting and Routine Maintenance
93
Dial Tone B
Setting the dial tone to Detection will shorten 
the dial detect pause.
aPress Menu, 0, 5.
bPress a or b to choose Detection or 
No Detection.
Press OK.
cPress Stop/Exit.
Phone line interferenceB
If you are having problems sending or 
receiving a fax due to possible interference 
on the phone line, we recommend that you 
adjust the Equalization for compatibility to 
reduce the modem speed for fax operations.
aPress Menu, 2, 0, 2.
bPress a or b to...

94
 
cOpen the new ink cartridge bag for the 
color shown on the LCD, and then take 
out the ink cartridge.
dRemove the protective yellow cap (1). 
Improper Setup 
DO NOT touch the area shown in the 
illustration below.
 
 
Note
If the protective yellow caps come off 
when you open the bag, the cartridge will 
not be damaged.
 
eEach color has its own correct position. 
Insert the ink cartridge in the direction of 
the arrow on the label.
 
fLift each lock release lever and push it 
until it clicks, and...

Troubleshooting and Routine Maintenance
95
Note
If the LCD shows Install after you 
install the ink cartridges, check that the ink 
cartridges are installed properly.
 
WARNING 
If ink gets in your eyes, wash them out with 
water at once and call a doctor if you are 
concerned.
 
CAUTION 
DO NOT take out ink cartridges if you do 
not need to replace them. If you do so, it 
may reduce the ink quantity and the 
machine will not know the quantity of ink left 
in the cartridge.
  
DO NOT touch the cartridge...