Brother Mfc 240c Manual

Troubleshooting and Routine Maintenance
81
Printing Received Faxes
DifficultySuggestions
Condensed print and white streaks 
across the page or the top and 
bottom of sentences are cut off.You probably had a bad connection, with static or interference on the telephone 
line. Ask the other party to send the fax again.
Vertical black lines when receiving. The senders scanner may be dirty. Ask the sender to make a copy to see if the 
problem is with the sending machine. Try receiving from another fax...

82
Transmission Verification Report 
says ‘Result:NG’ or 
‘Result:ERROR’.There is probably temporary noise or static on the line. Try sending the fax again. 
If you send a PC FAX message and get ‘Result:NG’ on the Transmission 
Verification Report, your machine may be out of memory. If the problem continues, 
ask the telephone company to check your phone line.
If you often get transmission errors due to possible interference on the phone line, 
try changing the menu setting of Compatibility to Basic....

Troubleshooting and Routine Maintenance
83
Vertical streaks appear on copies If you see vertical streaks on copies, clean the scanner. (See Cleaning the 
scanner on page 94.)
Poor copy results when using the 
ADF.Try using the scanner glass. (See Using the scanner glass on page 7.)
Scanning Difficulties
DifficultySuggestions
TWAIN/WIA errors appear while 
scanning.Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In 
PaperPort
® SE with OCR, click File, Scan and choose the Brother...

84
Error messagesB
As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the error and shows an error message. The most common error messages are shown below.
You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers 
the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error MessageCauseAction
BT Call Sign 
On
(For UK only)BT Call Sign is set to ON. You 
cannot change the Receive...

Troubleshooting and Routine Maintenance
85
High 
TemperatureThe print head is too warm. Allow the machine to cool down.
Init. Unable 
XXThe machine has a mechanical 
problem.
—OR—
A foreign objects such as a clip or 
ripped paper is in the machine.Open the scanner cover and remove any foreign 
objects inside the machine. If the error message 
continues, see Transferring your faxes or Fax 
Journal report on page 87 before disconnecting 
the machine so you will not lose any important 
messages. Then,...

86
No Paper FedThe machine is out of paper or 
paper is not properly loaded in the 
paper tray.Do one of the following:
„Refill the paper in the paper tray, and then 
press Mono Start or Colour Start.
„Remove the paper and load it again and then 
press Mono Start or Colour Start.
The paper is jammed in the 
machine.See Printer jam or paper jam on page 88.
No 
Response/BusyThe number you dialled does not 
answer or is busy.Verify the number and try again.
Not 
Registered You tried to access a Speed Dial...

Troubleshooting and Routine Maintenance
87
Transferring your faxes or Fax 
Journal reportB
If the LCD shows: 
Change Unable XX, Clean Unable XX, 
Init. Unable XX, Print Unable XX or 
Scan Unable XX 
we recommend transferring your faxes to 
another fax machine. (See Transferring faxes 
to another fax machine on page 87.) 
You can also transfer the Fax Journal report 
to see if there are any faxes you need to 
transfer. (See Transferring Fax Journal report 
to another fax machine on page 87.)
Note
If there...

88
Document jam B
Documents can jam if they are not inserted or 
fed properly, or if they are too long. Follow the 
steps below to clear a document jam.
Document is jammed in the top of the 
ADF unit
B
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document up and to the 
left.
 
dClose the ADF cover.
ePress Stop/Exit.
Note
To avoid future document jams close the 
ADF cover properly by pushing it gently in 
the middle.
 
Document is jammed inside the ADF...

Troubleshooting and Routine Maintenance
89
bPull out the jammed paper (1). 
„If you cannot remove the jammed 
paper from the front, or the error 
message still appears on the LCD 
after you have removed the jammed 
paper, please go to the next step.
cRemove the Jam Clear Cover (1). Pull 
the jammed paper out of the machine.
 
 
dPut the Jam Clear Cover back on.
Make sure the cover is set properly.
 
eLift the scanner cover (1) from the front 
of the machine until it locks securely into 
the open...

90
fLift the scanner cover to release the 
lock (1). Gently push the scanner cover 
support down (2) and close the scanner 
cover (3).
 
gSlowly push the paper tray completely 
into the machine.
Note
Make sure you pull out the paper support 
until it clicks.
 
 
Dial Tone detectionB
When you send a fax automatically, by 
default your machine will wait for a fixed 
amount of time before it starts to dial the 
number. By changing the Dial Tone setting to 
Detection you can make your machine dial 
as soon...