Brother MFC 230C User Manual

Troubleshooting and Routine Maintenance85
B
The machine cannot print full pages 
of a document.
Out of Memory message occurs. Reduce the printing resolution. (See 
Printing for Windows® or Printing and Faxing  
for Macintosh® in the Software Users Guide on the CD-ROM.)
Reduce the complexity of your document and try again. Reduce the graphic 
quality or the number of font sizes within your application software.
Printing Received Faxes
DifficultySuggestions
Condensed print and white streaks 
across the...

86
Sending Faxes
DifficultySuggestions
Cannot send a fax Make sure that the Fax   key is illuminated. (See  Entering Fax 
mode on page 24.)
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error. (See 
Reports on page 48.)
Transmission Verification Report 
says ‘Result:NG’ or 
‘Result:ERROR’. There is probably temporary noise or static on the line. Try sending the fax again. 
If you send a PC FAX message and get ‘Result:NG’ on...

Troubleshooting and Routine Maintenance87
B
Copying Difficulties
DifficultySuggestions
Cannot make a copy Make sure that the Copy   key is illuminated. (See  Entering Copy 
mode on page 50.)
Vertical streaks appear in copies If you see vertical streaks on copies, clean the scanner. (See  Cleaning the 
scanner on page 97.)
Scanning Difficulties
DifficultySuggestions
TWAIN/WIA errors appear when 
starting to scan. Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In 
PaperPort™ 11SE...

88
Error messagesB
As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the error and shows an error message. The most common error messages are shown below.
You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers 
the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error MessageCauseAction
Clean Unable
XX The machine has a mechanical 
problem.
—OR—
A foreign objects such as a...

Troubleshooting and Routine Maintenance89
B
Init Unable 
XXThe machine has a mechanical 
problem.
—OR—
A foreign object such as a clip or 
ripped paper is in the machine. Open the scanner cover and remove any foreign 
objects inside the machine. If the error message 
continues, see 
Transferring your faxes or Fax 
Journal report on page 91 before disconnecting 
the machine so you will not lose any important 
messages. Then, disconnect the machine from 
the power for several minutes and then 
reconnect...

90
No Response/BusyThe number you dialed does not 
answer or is busy.Verify the number and try again.
Not RegisteredYou tried to access a Speed Dial 
number that is not programmed.Set up the Speed Dial number. (See 
Storing 
Speed Dial numbers on page 45.)
Out of Memory The machines memory is full. Fax sending or copy operation in progress
Press Stop/Exit  and wait until the other 
operations in progress finish and then try again.
Printing operation in progress
Reduce print resolution. (For details, see...

Troubleshooting and Routine Maintenance91
B
Transferring your faxes or Fax 
Journal reportB
If the LCD shows: 
Clean Unable XX
Init Unable XX
Print Unable XX
Scan Unable XX
We recommend transferring your faxes to 
another fax machine. (See 
Transferring faxes 
to another fax machine on page 91.) 
You can also transfer the Fax Journal report 
to see if there are any faxes you need to 
transfer. (See  Transferring faxes to another 
fax machine on page 91.)
Note
If there is an error message on the...

92
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine. 
aPull the paper tray (1) out of the 
machine.
 
bPull out the jammed paper (1). 
cReset the machine by lifting the scanner 
cover from the front of the machine and 
then close it.„ If you cannot remove the jammed 
paper from the front of the machine, 
or the error me ssage still appears on 
the LCD after you have removed the 
jammed paper, please go to the next 
step.
dRemove the Jam Clear Cover (1)...

Troubleshooting and Routine Maintenance93
B
 
fLift the scanner cover (1) from the front 
side of the machine until it locks 
securely into the open position.
Make sure that there is no jammed 
paper left in the corners of the machine.
 
Note
If the paper is jammed under the print 
head, unplug the machine from the power 
source, and then move the print head to 
take out the paper.
 
gLift the scanner cover to release the 
lock (1). Gently push the scanner cover 
support down (2) and close the scanner...

94
Dial Tone B
Setting the dial tone to Detection will shorten 
the dial detect pause.
aPress Menu, 0, 5.
bPress  a or  b to choose  Detection  or 
No Detection .
Press  OK.
cPress  Stop/Exit .
Telephone line interferenceB
If you are having problems sending or 
receiving a fax due to possible interference 
on the telephone line, we recommend that 
you adjust the Equalization for compatibility 
to reduce the modem speed for fax 
operations.
aPress Menu, 2, 0,  2.
bPress  a or  b to choose  Normal (or...