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Brother Laserprinter Hl 1230 1440 1450 1470n User Guide

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Page 91

CHAPTER 6 TROUBLESHOOTING
6-5
P P
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r r
   
H H
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d d
l l
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g g
First, ensure that you are using paper that meets Brother recommended paper
specifications.  See “What Kind of Paper can I Use?” in Chapter 1.
Problem Recommendation
The printer does not
load paper.•  If there is paper in the paper cassette, make sure it is straight.  If
the paper is curled, you should straighten it before printing.
Sometimes it is helpful to remove the paper, turn the stack over
and put it back in the...

Page 92

CHAPTER 6 TROUBLESHOOTING
6-6
P P
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p p
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J J
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a a
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d d
   
H H
o o
w w
   
t t
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C C
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T T
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m m
When a paper jam occurs, the printer indicates it by lighting the control panel LEDs
as shown below.
Ready
Alarm Paper
Toner
Data
Drum
 War ni ng
After you have just used the printer, some internal parts of the printer are extremely
HOT!  When you open the front or rear cover of the printer, never touch the shaded
parts shown in the following...

Page 93

CHAPTER 6 TROUBLESHOOTING
6-7
✏ Note
y  If a paper jam occurs when using the lower tray unit, check for correct
installation of the upper paper cassette.
y  Always remove all paper from the paper cassette and straighten the stack when
new paper is added.  This helps prevent multiple sheets of paper from feeding
through the printer at one time and reduces paper jams.
1. Pull the paper cassette completely out of
the printer.
2. Pull the jammed paper up and out of the
printer.
3. Open the front cover. 

Page 94

CHAPTER 6 TROUBLESHOOTING
6-8
4. Pull out the drum unit assembly.  Pull the jammed paper up and out of the printer.  If
you cannot remove the drum unit assembly easily at this time, do not use additional
force.  Instead, pull the edge of the jammed paper from the paper cassette.
!  Caution
To prevent damage to the printer caused by static electricity, do not touch the
electrodes shown in the illustration. 

Page 95

CHAPTER 6 TROUBLESHOOTING
6-9
5. Open the rear cover.  Pull the jammed paper out of
the fuser unit.
✏ Note
0If you have to pull the paper toward the back of the printer, the fuser may get dirty
with toner powder and it may scatter on the next printouts.  Print a few copies of the
test page until the scattering of toner stops.
6. Close the rear cover.
7. Install the drum unit assembly.
8. Install the paper cassette in the printer.
9. Close the front cover. 

Page 96

CHAPTER 6 TROUBLESHOOTING
6-10
O O
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P P
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Problem Recommendation
The printer cannot print.
“There was an error
writing to LPT1: (or
BRUSB) for the printer.”
error message occurs on
your PC.•  Check that the printer cable is not damaged or broken.
•  If you have an interface-switching device, make sure the correct
printer is selected. 

Page 97

CHAPTER 6 TROUBLESHOOTING
6-11
F F
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M M
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w w
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U U
S S
B B
✏ Note
1This section is for HL-1440, HL-1450 and HL-1470N users only.
Problem Recommendation
HL-1440 (or HL-1450
and HL-1470N) does not
appear in Chooser.•  Check that the printer is turned on.
•  Check that the USB interface cable is connected correctly.
• Check the printer driver is installed correctly.
Unable to print from
application software.Make sure that the supplied Macintosh...

Page 98

CHAPTER 6 TROUBLESHOOTING
6-12
I I
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v v
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P P
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Q Q
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y y
This section provides information on the following topics:
Image Defect Samples Recommendation
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
CDEF
d
efg
BC
b
cd
23
Faint
•  Check the printers environment.  Conditions such as humidity,
high temperatures, etc., may cause this print defect to occur.  See
“Positioning the Printer” in Chapter 1.
•  If the whole page is too light,...

Page 99

CHAPTER 6 TROUBLESHOOTING
6-13
Image Defect Samples Recommendation
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
Toner specks
•  Make sure that you use paper that meets the specifications.  A
rough surfaced paper may cause the problem.  See “What Kind of
Paper can I Use?” in Chapter 1.
•  The drum unit may be damaged.  Install a new drum unit.  See
Replacing the Drum Unit in Chapter 5.
Hollow print
•  Make sure that you use paper that meets the specifications.   See
“What Kind of Paper can I Use?” in Chapter 1....

Page 100

CHAPTER 6 TROUBLESHOOTING
6-14
Image Defect Samples Recommendation
94 mm 3.7 in.94 mm3.7 in.
White Spots
Printed pages have white 
spots in black text and 
graphics at intervals of 94 mm
(3.7 in.).
94 mm 3.7 in.94 mm3.7 in.
Black Spots
Printed pages have black 
spots at intervals of 94 mm
(3.7 in.).
If the problem is not solved after printing a few pages, the drum unit 
may have glue from label stock on the OPC drum surface. 
Clean the drum unit as follows: 
1.  Position the print sample in front of the...
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