Brother Hl2280dw Owners Manual

Troubleshooting
57
B
cPull the jammed paper out of the 
machine or the duplex tray.
 
dMake sure that the jammed paper does 
not remain under the machine from 
static electricity.
 
ePut the duplex tray back in the machine. 

58
If you are having difficulty with your machineB
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be 
made from within that country.
 
If you think there is a problem, check the chart below and follow the troubleshooting tips. You can 
solve most problems by yourself.
If you need additional help, the Brother Solutions Center offers the latest FAQs and 
troubleshooting tips.
Visit us at http://solutions.brother.com/
.
Copy difficulties...

Troubleshooting
59
B
No printout.Check that the machine is plugged in and the power switch is turned on.
Check that the toner cartridge and drum unit are installed properly. (See 
Replacing the drum unit on page 40.)
Check the interface cable connection on both the machine and your computer. 
(See the Quick Setup Guide.)
Check that the correct printer driver has been installed and chosen.
Check to see if the LCD is showing an error message. (See Error and 
maintenance messages on page 44.)
Check...

60
Scanning difficulties
DifficultiesSuggestions
TWAIN errors appear while 
scanning.Make sure that the Brother TWAIN driver is chosen as the primary source. In 
PaperPort™ 12SE, click File, Scan or Get Photo and choose the Brother TWAIN 
driver.
OCR does not work. Try increasing the scanning resolution.
(Macintosh users) 
Make sure you have downloaded and installed Presto! PageManager from 
http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg
(For DCP-7065DN / HL-2280DW) 
Network...

Troubleshooting
61
B
Print quality difficulties
DifficultiesSuggestions
Printed pages are curled.Low quality thin or thick paper or not printing on the recommended side of the 
paper could cause this problem. Try turning over the stack of paper in the 
paper tray.
Make sure that you choose the Paper Type that suits the print media type you 
are using. (See Acceptable paper and other print media on page 16.)
Printed  pages  are  smeared. The Paper Type setting may be incorrect for the type of print...

62
Your computer cannot find your 
machine.(Windows®) The firewall setting on your PC may be rejecting the necessary 
network connection. (For details, see the instructions above.)
(Macintosh)
The computer may be unable to detect the machine due to the firewall 
settings. Change or disable the firewall settings. If you are using a third-party 
personal Firewall software, see the Users Guide for your software or contact 
the software manufacturer.
Re-select your machine in the Device Selector...

Troubleshooting
63
B
Improving the print qualityB
If you have a print quality problem, make a copy first (put a document on the scanner glass and 
press Start). If the printout looks good, the problem is probably not the machine. Check the 
interface cable connections or try printing a different document. If the printout or test page printed 
from the machine has a quality problem, check the following steps first. And then, if you still have 
a print quality problem, check the chart below and follow the...

64
 
Gray backgroundMake sure that you use paper that meets our specifications. See 
Acceptable paper and other print media on page 16.
Check the machine’s environment. Conditions such as high 
temperatures and high humidity can increase the amount of 
background shading. See the Safety and Legal booklet.
Put in a new toner cartridge. See Replacing the toner cartridge 
on page 33.
Put in a new drum unit. See Replacing the drum unit on page 39.
 
GhostMake sure that you use paper that meets our...

Troubleshooting
65
B
 
Hollow printMake sure that you use paper that meets our specifications. See 
Acceptable paper and other print media on page 16.
Choose Thick Paper mode in the printer driver, choose Thick in 
the machine’s Paper Type menu setting or use thinner paper than 
you are currently using. See Paper Type on page 15 and Basic 
tab in the Software Users Guide.
Check the machine’s environment. Conditions such as high 
humidity can cause hollow print. See the Safety and Legal 
booklet.
The...

66
 
White lines, bands or ribbing 
across the pageCheck the machines environment. Conditions such as high 
humidity and high temperatures may cause this print quality 
problem.
If the problem is not solved after printing a few pages, put in a new 
drum unit. (See Replacing the drum unit on page 39.)
 
White Spots on black text and 
graphics at 94 mm (3.71 in.) 
intervals
 
Black Spots at 94 mm (3.71 in.) 
intervalsMake ten copies of a blank, white sheet of paper. See How to 
copy on page 24. If the...