Brother HL 6050D User Manual

6 - 9   TROUBLESHOOTING
JAM INSIDE (paper jam inside the printer)
If a paper jam occurs inside the printer, follow these steps:
1Press the cover release button and then open the front cover of the printer.
Figure 6-7
2Take out the drum unit assembly (drum unit with the toner cartridge).
Figure 6-8
After you have just used the printer, some parts inside the printer are extremely hot. When you 
open the front cover of the printer, never touch the fuser or the fixing roller.
Figure 6-6
JAM INSIDE
 

TROUBLESHOOTING   6 - 10
Caution
■After you have removed the jammed paper, print a few test pages. This is to make sure that the 
printed pages have no toner stains on them before you restart the print job. 
■Remove the jammed paper carefully so you do not spread toner. 
■Take care not to stain your hands and clothes with toner. Wash toner stains immediately with 
cold water.
Caution
■We recommend that you put the drum unit assembly on a piece of disposable paper or cloth in 
case you accidentally spill...

6 - 11   TROUBLESHOOTING
Caution
■Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it 
off with cold water immediately.
■Do not touch the shaded parts shown in Figure 6-12 and 6-13 to avoid any degradation to the 
print quality.
5Put the drum unit assembly back in the printer (press firmly). 
6Close the front cover of the printer.Figure 6-12 Figure 6-13
 

TROUBLESHOOTING   6 - 12
JAM REAR (paper jam behind the back output tray)
When the paper jams behind the face-up output tray, remove the jammed paper as follows:
1Press the cover release button and then open the front cover of the printer.
Figure 6-15
2Take out the drum unit assembly (drum unit with the toner cartridge).
Figure 6-16
After you have just used the printer, some parts inside the printer are extremely hot. When you 
open the front cover of the printer, never touch the fuser or the fixing...

6 - 13   TROUBLESHOOTING
Caution
■We recommend that you place the drum unit assembly on a piece of disposable paper or cloth 
in case you accidentally spill or scatter toner.
■To prevent damage to the printer from static electricity, do not touch the electrodes shown in 
Figure 6-17.
Figure 6-17
3Use both hands to slowly pull out the jammed paper. 
Figure 6-18
4Open the back output tray.
Figure 6-19
 

TROUBLESHOOTING   6 - 14
5Push down the blue tabs at the left and right hand sides.
Figure 6-20
6Open the jam clear cover by pushing the levers inward at the left and right hand sides. Pull the 
jammed paper out of the fuser unit.
Figure 6-21
7Close the jam clear cover.
8Close the back output tray.
9Put the drum unit assembly back in the printer (press firmly).
10Close the front cover of the printer.
Jam clear cover
 

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JAM DUPLEX (paper jam in the duplex unit)
Follow the instructions below to clear a paper jam:
1Open the back output tray.
Figure 6-22
2Use both hands to slowly pull the jammed paper out of the fuser unit. 
Figure 6-23
3Close the back output tray. 
If the paper jam cannot be cleared, go to the next step.
JAM DUPLEX
 

TROUBLESHOOTING   6 - 16
4Pull the duplex tray and paper tray out of the printer.
Figure 6-24
5Pull the jammed paper out of the printer. 
Figure 6-25
6Put the duplex tray and paper tray back in the printer.
Figure 6-26
■The JAM DUPLEX message appears if you remove a sheet of paper from the face down output 
tray after only one side has printed.
■The paper sizes you can use with the duplex printing function are A4, Letter or Legal.
■If the paper adjustment lever for duplex printing is not set correctly...

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Improving the print quality 
This section provides information on the following topics.
If the same problem occurs again, call your dealer or Brother Customer Service.
Examples of poor print qualityRecommendation
Faint print■Check the printers environment. Conditions such as humidity, high 
temperatures, and so on may cause this print fault. See Positioning the 
printer on page 1-4.
■If the whole page is too light, Toner Save Mode may be on. Turn off Toner 
Save Mode in the...

TROUBLESHOOTING   6 - 18
Hollow print■Make sure that you use paper that meets our specifications. See What kind 
of paper can I use? on page 1-5.
■Choose Thick paper mode in the printer driver, or use thinner paper than 
you are currently using.
■Check the printers environment because conditions such as high humidity 
can cause hollow print. See Positioning the printer on page 1-4.
Page skewed■Make sure the paper or other print media is loaded properly in the paper 
tray and that the guides are not too...