Brother Hl 5270dn User Manual

7. Troubleshooting
 93
NO PAPER XXXPut paper in the empty tray.  
NO TRAY XXXPut the paper tray in the printer.
PRINT OVERRUNCut the resolution or add the optional memory. See Installing extra memory on page 71 and 
Solving print problems on page 111.
Set Page Protection to the correct size. See Device Options on page 31 and Menu table 
on page 56.
SIZE ERROR DXYou can only use A4, Letter and Legal size for duplex printing. Check the printer driver 
setting and put the correct sized paper in the paper...

7. Troubleshooting
 94
Error message printout
The printer can also report problems by printing an error message. Use the table below to identify and clear 
the error message. The default setting for the the error message printout is off. If you want to turn the error 
message printout on, from the Advanced tab of the Windows printer driver click the Device Options icon, 
and then choose Error Message Printout.
Error messageAction
MEMORY FULL„Press Go to print the remaining data in the printer memory....

7. Troubleshooting
 95
Paper handling
First, make sure that you are using paper that meets Brother recommended paper specifications. See About 
paper on page 6.
ProblemRecommendation
The printer does not feed 
paper.„If there is paper in the paper tray, make sure it is straight. If the paper is curled, 
straighten it before printing. Sometimes it is helpful to remove the paper. Turn the 
stack over and put it back in the paper tray.
„Cut the amount of paper in the paper tray, and then try again.
„Make...

7. Troubleshooting
 96
Paper jams and how to clear them
If paper jams inside the printer, the printer will stop. One of the following LCD messages will appear to tell 
you where to find the jammed paper.
 
„JAM MP TRAY (1)
Paper jam in the MP tray.
„JAM TRAY1 (2)
Paper jam in the standard paper tray (TRAY 1).
„JAM TRAY2 (3)
Paper jam in the lower tray (TRAY 2).
„JAM TRAY3 (4)
Paper jam in the lower tray (TRAY 3).
„JAM DUPLEX (5)
Paper jam in the duplex tray.
„JAM REAR (6)
Paper jam where the paper comes...

7. Troubleshooting
 97
JAM MP TRAY (Paper jam in the MP tray)
 
JAM MP TRAY
If a paper jam occurs inside the MP tray, follow these steps:
aRemove the paper from the MP tray.
bPress the cover release button and then open the front cover.
cTake out the drum unit and toner cartridge assembly.
dRemove any paper from in and around the MP Tray, and then put the drum unit and toner cartridge 
assembly back in the printer and close the front cover.
eFan the paper stack, and then put it back in the MP tray....

7. Troubleshooting
 98
aPull the paper tray completely out of the printer. 
bUse both hands to slowly pull out the jammed paper. 
cPut paper below the maximum paper mark (b). While pressing the blue paper-guide release lever, slide 
the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.
dPut the paper tray firmly back in the printer.
eOpen the front cover and close it to resume printing.
CAUTION 
DO NOT take out the standard paper tray while paper is feeding from a...

7. Troubleshooting
 99
JAM INSIDE (Paper jam inside the printer)
 
JAM INSIDE
HOT SURFACE 
After you have just used the printer, some internal parts of the printer will be extremely hot. When you open 
the front cover or back cover of the printer, DO NOT touch the shaded parts shown in the illustrations.
 
If a paper jam occurs inside the printer, follow these steps:
aPress the front cover release button and then open the front cover. 
bSlowly take out the drum unit and toner cartridge assembly. The...

7. Troubleshooting
 100
CAUTION 
After you have removed the jammed paper, print a few test pages. This is to make sure that the printed 
pages have no toner stains on them before you restart the print job.
  Remove the jammed paper carefully so you do not spread toner.  Take care not to stain your hands and clothes with toner. Wash toner stains at once with cold water.  We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or 
cloth in case you accidentally...

7. Troubleshooting
 101
dPut the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in 
properly, the blue lock lever will lift automatically.
 
eClose the front cover.
JAM REAR (Paper jam behind the back cover)
 
JAM REAR
HOT SURFACE 
After you have just used the printer, some internal parts of the printer will be extremely hot. When you open 
the front cover or back cover of the printer, DO NOT touch the shaded parts shown in the illustrations.
 
If a...

7. Troubleshooting
 102
bSlowly take out the drum unit and toner cartridge assembly. The jammed paper will be pulled out with 
the drum unit and toner cartridge assembly.
 
CAUTION 
We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or 
cloth in case you accidentally spill or scatter toner.
  To prevent damage to the printer from static electricity, DO NOT touch the electrodes shown in the 
illustration.
 
 
cOpen the back cover.