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Brother Hl 5130 User Manual

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Page 111

TROUBLESHOOTING   6 - 6
Paper jams and how to clear them
When a paper jam occurs, the printer indicates it by lighting the control panel LEDs as shown below.
Figure 6-1
Clear the jammed paper as follows. 
If the jammed paper is removed completely by using the information in the following steps, you can install 
the paper tray first, and then close the front cover and the printer will resume printing automatically. 
If the printer does not start printing automatically, press the Go button. If the printer...

Page 112

6 - 7   TROUBLESHOOTING
1Pull the paper tray completely out of the printer. 
Figure 6-3
2Pull the jammed paper up and out of the printer.
Figure 6-4
3Press the cover release button and then open the front cover.
Figure 6-5
 

Page 113

TROUBLESHOOTING   6 - 8
4Pull out the drum unit assembly. Pull the jammed paper up and out of the printer. If you cannot 
remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of 
the jammed paper from the paper tray. If the jammed paper can not be pulled out easily, turn the 
jam dial towards you as you gently pull the paper out.
Figure 6-6
Caution
To prevent damage to the printer caused by static electricity, do not touch the electrodes shown in 
Figure 6-7....

Page 114

6 - 9   TROUBLESHOOTING
5Open the face-up output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be 
cleared, go to Step 7. 
Figure 6-8
Caution
After you have just used the printer, some internal parts of the printer are extremely hot! Wait for the 
printer to cool down before you touch the internal parts of the printer.
Figure 6-9
6Open the jam clear cover. Pull the jammed paper out of the fuser unit.
Figure 6-10
7Close the jam clear cover. Close the face-up output tray. If the...

Page 115

TROUBLESHOOTING   6 - 10
8Pull the Duplex Tray completly out of the printer.
Figure 6-11
9Pull the jammed paper out of the printer or the Duplex tray. 
Put the Duplex tray back into the printer.
Figure 6-12
10Push the lock lever down and take the toner cartridge out of the drum unit assembly. Take out the 
jammed paper if there is any inside the drum unit.
Put the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the 
lock lever will lift automatically....

Page 116

6 - 11   TROUBLESHOOTING
Other problems
For Macintosh® with USB
Improving the print quality
If you have a print quality problem, print a test page first (see page 3-8). If the printout looks good, the 
problem is probably not the printer. Check the interface cable or try the printer on another PC.
This section provides information on the following topics:Problem Recommendation
The printer cannot print. There 
was an error writing to 
LPT1: (or BRUSB) for the 
printer error message occurs 
on your...

Page 117

TROUBLESHOOTING   6 - 12
Gray background■Make sure that you use paper that meets the recommended specifications. 
See What kind of paper can I use? in Chapter 1.
■Check the printer’s environment - high temperatures and high humidity can 
increase the amount of background shading. See Positioning the printer on 
page 1-4.
■Use a new toner cartridge. See Replacing the toner cartridge in Chapter 5.
■Use a new drum unit. See Replacing the drum unit on page 5-9.
Ghost■Make sure you use paper that meets our...

Page 118

6 - 13   TROUBLESHOOTING
White Spots on black text 
and graphics at 94 mm 
(3.7 in.) intervals
Black Spots at 94 mm 
(3.7 in.) intervals■If the problem is not solved after printing a few pages, the drum unit may have 
glue from label stock on the OPC drum surface.
Clean the drum unit as follows:
1Position the print sample in front of the drum unit, and find the exact position 
of the poor print.
2Turn the drum unit gear by hand while looking at the surface of the OPC 
drum.
3When you have located the...

Page 119

TROUBLESHOOTING   6 - 14
Black toner marks across 
the page■The drum unit may be damaged. Put in a new drum unit. See Replacing the 
drum unit on page 5-9.
■Make sure that you use paper that meets our specifications. See What kind 
of paper can I use? on page 1-5.
■If you use label sheets for laser printers, the glue from the sheets may 
sometimes stick to the OPC drum surface. Clean the drum unit. See 
Cleaning on page 5-12. 
■Do not use paper that has clips or staples because they will scratch the...

Page 120

6 - 15   TROUBLESHOOTING
White lines down the page■You may clear the problem by wiping the scanner window with a soft cloth. 
See Cleaning on page 5-12.
■The toner cartridge may be damaged. Put in a new toner cartridge. See 
Replacing the toner cartridge on page 5-3.
Page skewed■Make sure the paper or other print media is loaded properly in the paper tray 
and that the guides are not too tight or too loose against the paper stack.
■Set the paper guides correctly. See Printing on plain paper from the...
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