Brother HL 2170WR User Manual

Routine Maintenance
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5
Cleaning5
Clean the outside and inside of the printer regularly with a dry, lint-free cloth. When you replace the toner 
cartridge or the drum unit, make sure that you clean the inside of the printer. If printed pages are stained with 
toner, clean the inside of the printer with a dry, lint-free cloth.
Cleaning the outside of the printer5
WARNING 
Use neutral detergents.
  
DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray, or any type of flammable...

Routine Maintenance
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cWipe the outside of the printer with a dry, lint-free cloth to remove dust. 
dRemove anything that is stuck inside the paper tray.
eWipe the inside of the paper tray with a dry, lint-free cloth to remove dust. 
fPut the paper tray back in the printer.
gPlug the printer back in, and then turn on the power switch.
Cleaning the inside of the printer5
aTurn off the printer power switch and then unplug the printer. 
bOpen the front cover. 
 

Routine Maintenance
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cTake out the drum unit and toner cartridge assembly. 
HOT SURFACE 
After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the 
printer to cool down before you touch the internal parts of the printer.
 
 
CAUTION 
We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or 
cloth in case you accidentally spill or scatter toner.
  
Handle the toner cartridge carefully. If toner scatters on...

Routine Maintenance
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dWipe the scanner window with a dry, lint-free cloth. 
ePut the drum unit and toner cartridge assembly back in the printer.
fClose the front cover.
gPlug the printer back in, and then turn on the power switch.
 

Routine Maintenance
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5
Cleaning the corona wire5
If you have print quality problems, clean the corona wire as follows:
aOpen the front cover. 
bTake out the drum unit and toner cartridge assembly. 
CAUTION 
We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or 
cloth in case you accidentally spill or scatter toner.
  
To prevent damage to the printer from static electricity, DO NOT touch the electrodes shown in the 
illustration.
 
 
 

Routine Maintenance
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5
cClean the primary corona wire inside the drum unit by gently sliding the green tab from right to left and 
left to right several times. 
 
CAUTION 
Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe.
 
dPut the drum unit and toner cartridge assembly back in the printer. Close the front cover. 
1
 

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6
6
You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers 
the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com
.
Identifying your problem6
First, check the following:6
„The AC power cord is connected properly and the printer is turned on.
„All of the protective parts have been removed.
„The toner cartridges and drum unit are installed properly.
„The front cover and fuser cover are fully closed.
„Paper is inserted...

Troubleshooting
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6
Error messages in the Status Monitor6
The Status Monitor will report problems with the printer. Take the proper action by referring to the following 
table.
If you want to turn the status monitor on, follow these steps:
For Windows
® users
Click the Start button, All Programs1, your printer (e.g Brother HL-2140), and then Status Monitor.
1Programs for Windows® 2000 users
For Macintosh® users (Mac OS® X 10.3 or greater only)
See Status Monitor (For Mac OS® X 10.3 or greater users)on...

Troubleshooting
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6
No Paper Fed Manual Slot„If the manual feed slot is empty, put a piece of paper in it.
„Make sure you use paper that meets Brother’s recommended paper 
specifications. See About paperon page 5.
„Load the same size paper that you selected in the current driver setting.
Paper Jam Tray 1
Paper Jam Inside
Paper Jam Rear„Clear the jammed paper from the indicated area. See Paper jams and how to 
clear themon page 85.
Toner Life End„See Replacing the toner cartridgeon page 62.
Toner Low„Buy...

Troubleshooting
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Error message printout6
The printer can also report problems by printing an error message. Use the table below to identify and clear 
the error message.
Error messageAction
Memory Full„Press the Go button to print the remaining data in the printer memory. Cancel the 
print job if you want to delete the remaining data in the printer memory. See Go 
buttonon page 55.
„Reduce the complexity of your document or reduce the print resolution.
Print Overrun„Press the Go button to print the...