Brother HL 2170WR User Manual

Troubleshooting
93
6
 
White Spots on black text 
and graphics at 75 mm 
(2.95 in.) intervals
 
Black Spots at 75 mm 
(2.95 in.) intervals„If the problem is not solved after printing a few pages, the drum unit may have 
glue from a label stuck on the OPC drum surface.
Clean the drum unit as follows:
6
aPut the print sample in front of the drum unit, and find the exact position of 
the poor print.
 
bTurn the drum unit gear by hand while looking at the surface of the OPC 
drum (1).
 
cWhen you have found...

Troubleshooting
94
6
 
Black toner marks across the 
page„The drum unit may be damaged. Put in a new drum unit. See Replacing the drum 
uniton page 69.
„The toner cartridge may be damaged. Put in a new toner cartridge. See 
Replacing the toner cartridgeon page 62.
„Make sure that you use paper that meets our specifications. See About 
paperon page 5.
„If you use label sheets for laser printers, the glue from the sheets may sometimes 
stick to the OPC drum surface. Clean the drum unit. See page 93.
„Do...

Troubleshooting
95
6
 
Wrinkles or creases„Make sure that the paper is loaded properly. See Printing on plain paper and 
transparencies from the paper trayon page 9.
„Check the paper type and quality. See About paperon page 5.
„Turn over the stack of paper in the tray or try rotating the paper 180° in the input 
tray.
 
Poor fixing„Choose Improve Toner Fixing mode in the printer driver. See Improve Print 
Output in Advanced tabon page 32 (For Windows
®) or Print 
Settingson page 41 (For macintosh
®). 
If...

Troubleshooting
96
6
 
Curled„Turn the paper over in the paper tray, and print again. (Excluding Letterhead 
paper) If the problem remains, lift up the support flaps as follows: 
aLift up the output tray support flap 1 (1). 
bLift up the output tray support flap 2 (2). 
cFold down the output tray support flap 1 (1) and fold down the output tray 
support flap 2 (2).
 
„Choose Reduce Paper Curl mode in the printer driver when you do not use our 
recommended paper. See Improve Print Output in Advanced tabon...

Troubleshooting
97
6
Solving print problems6
ProblemRecommendation
The printer prints unexpectedly 
or it prints garbage data.„Make sure that the printer cable is not too long. We recommend that you use a 
USB cable that is no longer than 2 meters (6.5 feet).
„Make sure that the printer cable is not damaged or broken.
„If you are using an interface-switching device, remove it. Connect your computer 
directly to your printer, and then try again.
„Make sure that you have chosen the correct printer driver...

Troubleshooting
98
6
Network problems (HL-2150N / HL-2170W only)6
For problems concerning using your printer on a Network, see the Network User’s Guide on the CD-ROM we 
have supplied. Click Documentation on the menu screen.
The Network User’s Guide in HTML format will be installed automatically when you install the driver. Click the 
Start button, All Programs
1, your printer, and then User’s Guide.
You can also view the manuals in PDF format by accessing the Brother Solutions Center...

99
A
A
Printer specificationsA
EngineA
1The printing speed may change depending on the type of document you print.
2Print speed may be slower when the printer is connected by wireless LAN (HL-2170W only).
3From standard paper tray.
AppendixA
ModelHL-2140HL-2150NHL-2170W
TechnologyElectrophotographic
Print speed
12 (A4 size/ Letter size) Up to 22 ppm (A4 size)3,Up to 23 ppm (Letter size)3 
Resolution
Windows
® 2000/XP/ 
XP Professional x64 
Edition, 
Windows Vista
®, 
Windows Server
® 
2003/ 
Windows...

Appendix
100
A
ControllerA
1Compatible with USB 2.0 specification
2See the Network Users Guide locator on the CD-ROM for details on the supported network protocols.
3Brother original Windows® and Macintosh® utility for printer and print server management. Install from the supplied CD-ROM.
4Brother original Windows® utility for printer and print server management. It has more functions than BRAdmin Light. Download from 
http://solutions.brother.com.
5Server based management utility. Download from...

Appendix
101
A
SoftwareA
1Download the printer driver for Linux from http://solutions.brother.com.
2Depending on Linux distributions, the driver may not be available.
3Instructional animations for problem solving.
4The Driver Deployment Wizard automates the installation of printers in a peer-to-peer network (Windows® only).
Control panelA
Paper handlingA
1Calculated with 80 g/m2 (20 lb) paper
ModelHL-2140HL-2150NHL-2170W
Printer driver
Windows
®GDI printer driver for 
Windows
® 2000/XP/XP 
Professional...

Appendix
102
A
Media specificationsA
1Up to 10 sheets
2Legal size paper is not available in some regions outside the USA and Canada.
SuppliesA
1Approx. cartridge yield is declared in accordance with ISO/IEC 19752.
Dimensions / weightsA
ModelHL-2140HL-2150NHL-2170W
Media typesManual feed slot Plain paper, Bond paper, Recycled paper, Thin paper, Thick paper, 
Envelopes, Labels, Transparencies
Paper tray
Plain paper, Recycled paper, Thin paper, Transparencies
1
Media 
weightsManual feed slot
60 to 163 g/m2...