Brother HL 2170WR User Manual
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Troubleshooting 93 6 White Spots on black text and graphics at 75 mm (2.95 in.) intervals Black Spots at 75 mm (2.95 in.) intervals„If the problem is not solved after printing a few pages, the drum unit may have glue from a label stuck on the OPC drum surface. Clean the drum unit as follows: 6 aPut the print sample in front of the drum unit, and find the exact position of the poor print. bTurn the drum unit gear by hand while looking at the surface of the OPC drum (1). cWhen you have found the mark on the drum that matches the print sample, wipe the surface of the OPC drum with a dry cotton swab until the dust or glue on the surface comes off. CAUTION DO NOT clean the surface of the photosensitive drum with a sharp object. „The drum unit may be damaged. Put in a new drum unit. See Replacing the drum uniton page 69. Examples of poor print qualityRecommendation 75 mm (2.95 in.) 75 mm (2.95 in.) 75 mm (2.95 in. ) 75 mm (2.95 in. ) 1
Troubleshooting 94 6 Black toner marks across the page„The drum unit may be damaged. Put in a new drum unit. See Replacing the drum uniton page 69. „The toner cartridge may be damaged. Put in a new toner cartridge. See Replacing the toner cartridgeon page 62. „Make sure that you use paper that meets our specifications. See About paperon page 5. „If you use label sheets for laser printers, the glue from the sheets may sometimes stick to the OPC drum surface. Clean the drum unit. See page 93. „Do not use paper that has clips or staples because they will scratch the surface of the drum. „If the unpacked drum unit is in direct sunlight or room light, the unit may be damaged. Black lines down the page Printed pages have toner stains down the page.„Clean the corona wire inside the drum unit by sliding the green tab. See Cleaning the corona wireon page 77. „Make sure the primary corona wire cleaner is at the home position (a). „The drum unit may be damaged. Put in a new drum unit. See Replacing the drum uniton page 69. „The toner cartridge may be damaged. Put in a new toner cartridge. See Replacing the toner cartridgeon page 62. „The fuser unit may be smudged. Call your dealer or Brother Customer Service. Page skewed„Make sure that the paper or other print media is loaded properly in the paper tray and that the guides are not too tight or too loose against the paper stack. „Set the paper guides correctly. See Printing on plain paper and transparencies from the paper trayon page 9. „If you are using the manual feed slot, see Printing on plain paper, bond paper or transparencies from the Manual feed sloton page 13. „The paper tray may be too full. See Printing on plain paper and transparencies from the paper trayon page 9. „Check the paper type and quality. See About paperon page 5. Curled or wavy„Check the paper type and quality. High temperatures and high humidity will cause paper to curl. See About paperon page 5. „If you do not use the printer often, the paper may have been in the paper tray too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack and then rotate the paper 180° in the paper tray. Examples of poor print qualityRecommendation ABCDEFGH abcdefghijk ABCD abcde 01234 ABCDEFGH abcdefghijk ABCD abcde 01234 ABCDEFGH abcdefghijk ABCD abcde 01234
Troubleshooting 95 6 Wrinkles or creases„Make sure that the paper is loaded properly. See Printing on plain paper and transparencies from the paper trayon page 9. „Check the paper type and quality. See About paperon page 5. „Turn over the stack of paper in the tray or try rotating the paper 180° in the input tray. Poor fixing„Choose Improve Toner Fixing mode in the printer driver. See Improve Print Output in Advanced tabon page 32 (For Windows ®) or Print Settingson page 41 (For macintosh ®). If this selection does not provide enough improvement, select Thicker paper in Media type settings. Examples of poor print qualityRecommendation B DEFGH abc efghijk ACD bcde 134 ABCDEFGH abcdefghijk ABCD abcde 01234
Troubleshooting 96 6 Curled„Turn the paper over in the paper tray, and print again. (Excluding Letterhead paper) If the problem remains, lift up the support flaps as follows: aLift up the output tray support flap 1 (1). bLift up the output tray support flap 2 (2). cFold down the output tray support flap 1 (1) and fold down the output tray support flap 2 (2). „Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper. See Improve Print Output in Advanced tabon page 32 (For Windows ®) or Print Settingson page 41 (For Macintosh®). Examples of poor print qualityRecommendation 1 2 12
Troubleshooting 97 6 Solving print problems6 ProblemRecommendation The printer prints unexpectedly or it prints garbage data.„Make sure that the printer cable is not too long. We recommend that you use a USB cable that is no longer than 2 meters (6.5 feet). „Make sure that the printer cable is not damaged or broken. „If you are using an interface-switching device, remove it. Connect your computer directly to your printer, and then try again. „Make sure that you have chosen the correct printer driver with ‘Set as Default Printer’. „Make sure that the printer is not connected to the same port that is also connected to a storage device or scanner. Take away all other devices and connect the port only to the printer. „Turn off the Status Monitor. The printer cannot print full pages of a document. An error message Memory Full appears.„Press the Go button to print the remaining data in the printer memory. Cancel the print job if you want to delete the remaining data in the printer memory. (See Go buttonon page 55.) „Reduce the complexity of your document or reduce the print resolution. The printer cannot print full pages of a document. An error message Print Overrun appears.„Press the Go button to print the remaining data in the printer memory. Cancel the print job if you want to delete the remaining data in the printer memory. See Go buttonon page 55. „If this does not clear the error, reduce the complexity of your document or cut the print resolution. „(HL-2150N / HL-2170W only) Change the following settings in the supplied Windows ® driver and try again. The best combination of these settings will vary depending on your document: • Graphics mode 1 • TrueType mode1 • Use Printer TrueType® Fonts1 1Choose the Advanced tab, click the Print Quality icon, and then choose Manual in Print Setting and click the Setting... button. The headers or footers appear when the document displays on the screen but they do not show up when it is printed.„Adjust the top and bottom margins of your document.
Troubleshooting 98 6 Network problems (HL-2150N / HL-2170W only)6 For problems concerning using your printer on a Network, see the Network User’s Guide on the CD-ROM we have supplied. Click Documentation on the menu screen. The Network User’s Guide in HTML format will be installed automatically when you install the driver. Click the Start button, All Programs 1, your printer, and then User’s Guide. You can also view the manuals in PDF format by accessing the Brother Solutions Center (http://solutions.brother.com ). 1Programs for Windows® 2000 users Other problems6 For Macintosh® with USB6 ProblemRecommendation The printer does not appear in Print Center (Mac OS ® X 10.2) or Print Setup Utility (Mac OS ® X 10.3 or greater).„Make sure that the printer is turned on. „Make sure that the USB interface cable is connected correctly. „Make sure the printer driver is installed correctly. Unable to print from the application.„Make sure that the supplied Macintosh ® printer driver is installed in the Hard Disk and that it is chosen with Print Center (Mac OS ® X 10.2) or Print Setup Utility (Mac OS ® X 10.3 or greater).
99 A A Printer specificationsA EngineA 1The printing speed may change depending on the type of document you print. 2Print speed may be slower when the printer is connected by wireless LAN (HL-2170W only). 3From standard paper tray. AppendixA ModelHL-2140HL-2150NHL-2170W TechnologyElectrophotographic Print speed 12 (A4 size/ Letter size) Up to 22 ppm (A4 size)3,Up to 23 ppm (Letter size)3 Resolution Windows ® 2000/XP/ XP Professional x64 Edition, Windows Vista ®, Windows Server ® 2003/ Windows Server ® 2003 x64 EditionHQ1200 600 dpi 300 dpi DOS N/A 600 dpi Mac OS ® X 10.2.4 or greaterHQ1200 600 dpi 300 dpi Linux 600 dpi 300 dpi
Appendix 100 A ControllerA 1Compatible with USB 2.0 specification 2See the Network Users Guide locator on the CD-ROM for details on the supported network protocols. 3Brother original Windows® and Macintosh® utility for printer and print server management. Install from the supplied CD-ROM. 4Brother original Windows® utility for printer and print server management. It has more functions than BRAdmin Light. Download from http://solutions.brother.com. 5Server based management utility. Download from http://solutions.brother.com. 6Printer and print server management through Web Based Management (Web browser). 7Code39, Interleaved 2 of 5, EAN-8, EAN-13, UPC-A, UPC-E, EAN-128, Codabar, FIM (US-PostNet), ISBN, Code128 ModelHL-2140HL-2150NHL-2170W Processor181MHz Memory8MB 16MB 32MB Interface USB 1USB1, 10BASE-T/100BASE- TX EthernetUSB1, 10BASE-T/100BASE- TX Ethernet, Wireless LAN IEEE 802.11b/g Network ConnectivityProtocols N/A TCP/IP (Standard 10/100BASE-TX Ethernet) 2 Management tool N/A BRAdmin Light3 BRAdmin Professional4 Web BRAdmin 5 Web Based Management6 EmulationGDI PCL6 Resident fontsPCL N/A 49 scalable fonts, 12 bitmap fonts, 11 bar codes 7
Appendix 101 A SoftwareA 1Download the printer driver for Linux from http://solutions.brother.com. 2Depending on Linux distributions, the driver may not be available. 3Instructional animations for problem solving. 4The Driver Deployment Wizard automates the installation of printers in a peer-to-peer network (Windows® only). Control panelA Paper handlingA 1Calculated with 80 g/m2 (20 lb) paper ModelHL-2140HL-2150NHL-2170W Printer driver Windows ®GDI printer driver for Windows ® 2000/XP/XP Professional x64 Edition, Windows Vista ®, Windows Server ® 2003/Windows Server ® 2003 x64 EditionPCL printer driver for Windows ® 2000/XP/XP Professional x64 Edition, Windows Vista ®, Windows Server ® 2003/Windows Server® 2003 x64 Edition Macintosh ®Macintosh printer driver for Mac OS® X 10.2.4 or greater Linux Linux driver for CUPS printing system (x86, x64 environment) 12 Linux driver for LPD/LPRng printing system (x86, x64 environment)12 Utilities Interactive Help3Interactive Help3 Driver Deployment Wizard4 ModelHL-2140HL-2150NHL-2170W LED4 LEDs Button1 button ModelHL-2140HL-2150NHL-2170W Paper Input 1Manual feed slot 1 sheet Paper tray 250 sheets Paper Output 1 Face-down 100 sheets Face-up 1 sheet DuplexManual Duplex
Appendix 102 A Media specificationsA 1Up to 10 sheets 2Legal size paper is not available in some regions outside the USA and Canada. SuppliesA 1Approx. cartridge yield is declared in accordance with ISO/IEC 19752. Dimensions / weightsA ModelHL-2140HL-2150NHL-2170W Media typesManual feed slot Plain paper, Bond paper, Recycled paper, Thin paper, Thick paper, Envelopes, Labels, Transparencies Paper tray Plain paper, Recycled paper, Thin paper, Transparencies 1 Media weightsManual feed slot 60 to 163 g/m2 (16 to 43 lb) Paper tray 60 to 105 g/m 2 (16 to 28 lb) Media sizesManual feed slot Width: 76.2 to 220mm (3.0 to 8.66 in.) Length: 116 to 406.4 mm (4.57 to 16 in.) Paper tray (Standard) A4, Letter, Legal 2, B5 (ISO), Executive, A5, A6, B6, Folio ModelHL-2140HL-2150NHL-2170WOrder No. Toner CartridgeStarter cartridge Approx. 1,000 pages A4/Letter pages 1N/A Standard cartridge Approx. 1,500 pages A4/Letter pages 1TN-2110 High yield cartridge Approx. 2,600 pages A4/Letter pages 1TN-2120 Drum UnitApprox. 12,000 pages A4/Letter pages (1 page / job)DR-2100 ModelHL-2140HL-2150NHL-2170W Dimensions (W × D × H)368 × 361 × 170.5 mm (14.5 × 14.2 × 6.7 in.) WeightsApprox. 5.8 kg (12.8 lb)