Brother HL 2040R User Manual
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Troubleshooting 6 - 10 6 Other problems For Macintosh® with USB Improving the print quality If you have a print quality problem, print a test page first (see page 3-8). If the printout looks good, the problem is probably not the printer. Check the interface cable or try the printer on another PC. This section provides information on the following topics: Problem Recommendation The printer cannot print. There was an error writing to LPT1: (or BRUSB) for the printer error message occurs on your PC.■Check that the printer cable is not damaged or broken. ■If you have an interface-switching device, make sure the correct printer is selected. Problem Recommendation The printer does not appear in Chooser (Mac OS ® 9.1 to 9.2) or Print Center (Mac OS® X 10.2.4 or greater).■Check that the printer is turned on. ■Check that the USB interface cable is connected correctly. ■Check the printer driver is installed correctly. Unable to print from application software.■Make sure that the supplied Macintosh ® printer driver is installed in the Hard Disk and that it is selected with Chooser (Mac OS® 9.1 to 9.2) or Print Center (Mac OS® X 10.2.4 or greater). Examples of poor print qualityRecommendation Faint■Check the printer’s environment. Conditions such as humidity, high temperatures, and so on may cause this print fault. See Positioning the printer on page 1-3. ■If the whole page is too light, Toner Save mode may be on. Turn off Toner Save mode in the printer Properties tab of the driver. ■Try installing a new toner cartridge. See Replacing the toner cartridge on page 5-3. ■Try installing a new drum unit. See Replacing the drum unit on page 5-8. ABCDEFGH abcdefghijk ABCD abcde 01234 CDEF d efg BC b cd 23
Troubleshooting 6 - 11 6 Gray background■Make sure that you use paper that meets the recommended specifications. See What kind of paper can I use? on page 1-4 ■Check the printer’s environment - high temperatures and high humidity can increase the amount of background shading. See Positioning the printer on page 1-3. ■Use a new toner cartridge. See Replacing the toner cartridge on page 5-3 ■Use a new drum unit. See Replacing the drum unit on page 5-8. Ghost■Make sure you use paper that meets our specifications. Rough-surfaced paper or thick print media may cause this problem. See What kind of paper can I use? on page 1-4. ■Make sure that you choose the appropriate media type in the printer driver. See What kind of paper can I use? on page 1-4. ■Try using a new drum unit. See Replacing the drum unit on page 5-8. Toner specks■Make sure that you use paper that meets our specifications. Rough-surfaced paper may cause the problem. See What kind of paper can I use? on page 1-4. ■The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 5-8. Hollow print■Make sure that you use paper that meets our specifications. See What kind of paper can I use? on page 1-4 ■Choose Thick paper mode in the printer driver, or use thinner paper than you are currently using. ■Check the printer’s environment because conditions such as high humidity can cause hollow print. See Positioning the printer on page 1-3. All black■Clean the primary corona wire inside the drum unit by sliding the blue tab. Make sure you return the blue tab to the home position (▲). See Cleaning the corona wire on page 5-14. ■The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 5-8. Examples of poor print qualityRecommendation ABCDEFGH abcdefghijk ABCD abcde 01234 ABCDEFGH abcdefghijk ABCD abcde 01234
Troubleshooting 6 - 12 6 White Spots on black text and graphics at 75 mm (3.0 in.) intervals Black Spots at 75 mm (3.0 in.) intervals■If the problem is not solved after printing a few pages, the drum unit may have glue from label stock on the OPC drum surface. Clean the drum unit as follows: 1Position the print sample in front of the drum unit, and find the exact position of the poor print. 2Turn the drum unit gear by hand while looking at the surface of the OPC drum. 3When you have located the mark on the drum that matches the print sample, wipe the surface of the OPC drum with a cotton swab until the dust or paper powder on the surface comes off. Note Do not try to clean the surface of the photosensitive drum with a sharp object. ■The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 5-8. Examples of poor print qualityRecommendation 75 mm (3.0 in.) 75 mm (3.0 in.) 75 mm (3.0 in.) 75 mm (3.0 in.)
Troubleshooting 6 - 13 6 Black toner marks across the page■The drum unit may be damaged. Put in a new drum unit. See page 6-12. ■Make sure that you use paper that meets our specifications. See What kind of paper can I use? on page 1-4. If you use label sheets for laser printers, the glue from the sheets may sometimes stick to the OPC drum surface. Clean the drum unit. See page 6-12. Do not use paper that has clips or staples because they will scratch the surface of the drum. If the unpacked drum unit is in direct sunlight or room light, the unit may be damaged. White lines across the page■Make sure that you use paper that meets our specifications. A rough surfaced paper or thick print media can cause the problem. ■Make sure that you select the appropriate media type in the printer driver. ■The problem may disappear by itself. Try printing multiple pages to clear this problem, especially if the printer has not been used for a long time. ■The drum unit may be damaged. Put in a new drum unit. See Replacing the toner cartridge on page 5-3. Lines across the page■Clean the inside of the printer and the primary corona wire in the drum unit. See Cleaning on page 5-11. ■The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 5-8. Black lines down the page Printed pages have toner stains down the page.■Clean the primary corona wire of the drum unit. See Cleaning the corona wire on page 5-14 ■Make sure the primary corona wire cleaner is at the home position (▲). ■The drum unit may be damaged. Install a new drum unit. See Replacing the drum unit on page 5-8. ■The toner cartridge may be damaged. Put in a new toner cartridge. See Replacing the toner cartridge on page 5-3. Make sure that a torn piece of paper is not inside the printer covering the scanner window. ■The fuser unit may be smudged. Call your dealer or Brother Customer Service. Examples of poor print qualityRecommendation ABCDEFGH abcdefghijk ABCD abcde 01234 ABCDEFGH abcdefghijk ABCD abcde 01234 ABCDEFGH abcdefghijk ABCD abcde 01234 ABCDEFGH abcdefghijk ABCD abcde 01234
Troubleshooting 6 - 14 6 White lines down the page■Wipe the scanner window with a soft cloth. See Cleaning the inside of the printer on page 5-12. ■The toner cartridge may be damaged. Put in a new toner cartridge. See Replacing the toner cartridge on page 5-3. Page skewed■Make sure the paper or other print media is loaded properly in the paper tray and that the guides are not too tight or too loose against the paper stack. ■Set the paper guides correctly. See Printing on plain paper, bond paper or transparencies from the paper tray on page 1-7. ■If you are using the manual feed slot, See Printing on plain paper, bond paper or transparencies from the manual feed slot on page 1-10. ■The paper tray may be too full. See Printing on plain paper, bond paper or transparencies from the paper tray on page 1-7. ■Check the paper type and quality. See What kind of paper can I use? on page 1-4. Curl or wave■Check the paper type and quality. High temperatures and high humidity will cause paper to curl. See What kind of paper can I use? on page 1-4. ■If you don’t use the printer very often, the paper may have been in the paper tray too long. Turn over the stack of paper in the paper tray. Also, try fanning the paper stack and then rotating the paper 180° in the paper tray. Wrinkles or creases■Make sure that paper is loaded properly. See Printing on plain paper, bond paper or transparencies from the paper tray on page 1-7. ■Check the paper type and quality. See What kind of paper can I use? on page 1-4. ■Turn over the stack of paper in the tray or try rotating the paper 180° in the input tray. Examples of poor print qualityRecommendation ABCDEFGH abcdefghijk ABCD abcde 01234 ABCDEFGH abcdefghijk ABCD abcde 01234 B DEFGH abc efghijk ACD bcde 134
Troubleshooting 6 - 15 6 Solving print problems Problem Recommendation The printer prints unexpectedly or it prints garbage data.■Make sure the printer cable is not too long. We recommend you use a parallel or USB cable that is less than 2 meters (6.5 feet) in length. ■Make sure that the printer cable is not damaged or broken. ■If you are using an interface-switching device, remove it. Connect your computer directly to your printer, and then try again. ■Check that you have chosen the appropriate printer driver with ‘Set as Default’. ■Make sure that the printer is not connected to the same port that is also connected to a storage device or scanner. Take away all other devices and connect the port only to the printer. ■Turn off Printer Status Monitor in the Device Options tab in the printer driver. The printer cannot print full pages of a document. An error message MEMORY FULL is printed out.■Press the Go button to print the data left in the printer. Cancel the print job if you want to delete the data remaining in the printer, see Cancel printing on page 3-7. ■Reduce the print resolution or reduce the complexity of your document. The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.■Press the Go button to print the data left in the printer. Cancel the print job if you want to delete the data remaining in the printer, see Cancel printing on page 3-7. ■If this does not clear the error, reduce the complexity of your document or reduce the print resolution. ■Set page protection to AUTO by using the supplied Windows ® driver or Remote Printer Console program. ■Change the following settings in the supplied Windows ® driver, and then try again. The best combination of the settings below will vary depending on your document: Graphics mode TrueType mode Use printer TrueType ® fonts My headers or footers appear when I view my document on the screen but they do not show up when I print it.■Adjust the top and bottom margins of your document.
A A - 1 AAppendix Printer specifications Engine *1 From paper tray ModelHL-2030HL-2040HL-2070N TechnologyElectrophotographic Print speedUp to 17 ppm (Letter size) Up to 16 ppm (A4 size)Up to 20 ppm (Letter size) Up to 20 ppm (A4 size) First print timeLess than 10 sec *1 ResolutionWindows ® 95 and Windows NT® 4.0N/A HQ1200 600 dpi 300 dpi Windows ® 98/Me, Windows® 2000/XPHQ1200 600 dpi 300 dpi DOS N/A 600 dpi Mac OS ®HQ1200 600 dpi 300 dpi Linux 600 dpi 300 dpi
Appendix A - 2 A Controller *2 USB is not supported under Windows® 95 or Windows NT®4.0. *3 Brother original Windows® management utility *4 Use a standard web browser to manage the device. *5 Code39, Interleaved 2 of 5, EAN-8, EAN-13, UPC-A, UPC-E, EAN-128, Codabar, FIM (US-PostNet), ISBN, Code128 ModelHL-2030HL-2040HL-2070N ProcessorFujitsu SPARClite 96MHz Fujitsu SPARClite 133MHz MemoryStandard 8 MB 16 MB Option N/A InterfaceStandard Full-Speed USB 2.0 *2Full-Speed USB 2.0*2, IEEE 1284 ParallelFull-Speed USB 2.0*2, IEEE 1284 Parallel, 10/100BASE-TX Option IEEE 802.11b wireless (NC-2200w)IEEE 802.11b wireless (NC-2200w) 10/100BASE-TX (NC-2100p)IEEE 802.11b wireless (NC-2200w) Network ConnectivityProtocols 10/100BASE- TXN/A TCP/IP NC-2200w TCP/IP NC-2100p N/A TCP/IP, NetBEUI N/A Managem ent toolN/A BRAdmin Professional *3 Web Based Management*4 EmulationGDI PCL6, Epson FX-850, IBM ProPrinter XL Resident fontsN/A 49 scalable fonts, 12 bitmap fonts, 11 bar codes *5
Appendix A - 3 A Software Control panel Paper handling *6 Instructional animations for problem solving *7 The Driver Deployment Wizard automates the installation of a printer in a peer-to-peer network. *8 Calculated with 80 g/m 2 (21 lb) paper ModelHL-2030HL-2040HL-2070N Printer driverGDI Driver for Windows ® 98/Me, Windows® 2000/XPGDI Driver for Windows ® 95/98/Me, Windows NT® 4.0, Windows® 2000/XPPCL Driver for Windows ® 95/98/Me, Windows NT® 4.0, Windows® 2000/XP N/A Generic PCL Driver for Windows NT® 4.0, Windows® 2000/XP Brother Laser Driver for Mac OS® 9.1 to 9.2 and Mac OS® X 10.2.4 or greater GDI Printer Driver for Linux UtilitiesInteractive Help *6Interactive Help*6 Driver Deployment Wizard*7 ModelHL-2030HL-2040HL-2070N LED4 LEDs Button1 button ModelHL-2030HL-2040HL-2070N Paper Input* 8Manual feed slot 1 Sheet Paper tray 250 Sheets Paper Output* 8Face-down 100 Sheets DuplexManual Duplex
Appendix A - 4 A Media specifications Supplies Dimensions / Weights *9 Up to 10 sheets *10 Legal paper is not available in some regions. *11 Depends on the model and country you bought the printer in. ModelHL-2030HL-2040HL-2070N Media typesManual feed slot Plain paper, Bond paper, Recycled paper, Envelope, Labels, and Transparencies Paper tray Plain paper, Bond paper, Recycled paper, and Transparencies *9 Media weightsManual feed slot 60 to 161 g/m2 (16 to 43 lb) Paper tray 60 to 105 g/m 2 (16 to 28 lb) Media sizesManual feed slot Width: 69.9 to 215.9 mm (2.75 to 8.5 in.) Length: 116 to 406.4 mm (4.57 to 16 in.) Paper tray A4, Letter, Legal *10, B5(JIS), B5(ISO), Executive, A5, A6, B6(ISO) ModelHL-2030HL-2040HL-2070N TonerStarter *111,500 pages A4/Letter pages @5% coverage Standard 2,500 pages A4/Letter pages @5% coverage Drum12,000 A4/Letter pages (1 page / job) ModelHL-2030HL-2040HL-2070N Dimensions (W × D × H)371 × 361 × 165.5 mm (14.6 × 14.2 × 6.5 in.) WeightsApprox.5.4 kg (12.0 lb) not including the drum unit and toner cartridge Approx.6.5 kg (14.3 lb) including the drum unit and toner cartridge