Brother Gt3 Manual
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![Page 136
GT-3 Series
7. Troubleshooting
126
7-2-12. Adjusting the amount of White Ink in Daily Cleaning White
The function [ Daily Cleaning White ] is very important to pr int white. The necessary volume of wasting White Ink depends
how the printer is used.
You can save the White Ink when you use GT-3 every day, and youve confirmed that the whiteness of the White Ink is stable
in your production, then decrease the volume. If you find that the White Ink is no t white enough, increase the volume so...](http://img.usermanuals.tech/thumb/13/103367/w64_gt3-manual-1513005181_d-135.png "Page 136
GT-3 Series
7. Troubleshooting
126
7-2-12. Adjusting the amount of White Ink in Daily Cleaning White
The function [ Daily Cleaning White ] is very important to pr int white. The necessary volume of wasting White Ink depends
how the printer is used.
You can save the White Ink when you use GT-3 every day, and youve confirmed that the whiteness of the White Ink is stable
in your production, then decrease the volume. If you find that the White Ink is no t white enough, increase the volume so...")
![Page 137
GT-3 Series
7. Troubleshooting
127
7-2-13. Copy Log file to USB flash drive
You may be asked from the technical support to get the log data of the GT-3 for troubleshooting. Insert the USB flash diver to
save the log data into the file (*.zlg or *.log).
(1) Insert the USB flash drive into the Slot in front of the Operation Panel.
(2) Press either one of the Up / Down / Back / OK Button to enter the menu.
(3) Select [ Maintenance ] > [ Log Copy to USB ] with the Up / Down Button and...](http://img.usermanuals.tech/thumb/13/103367/w64_gt3-manual-1513005181_d-136.png "Page 137
GT-3 Series
7. Troubleshooting
127
7-2-13. Copy Log file to USB flash drive
You may be asked from the technical support to get the log data of the GT-3 for troubleshooting. Insert the USB flash diver to
save the log data into the file (*.zlg or *.log).
(1) Insert the USB flash drive into the Slot in front of the Operation Panel.
(2) Press either one of the Up / Down / Back / OK Button to enter the menu.
(3) Select [ Maintenance ] > [ Log Copy to USB ] with the Up / Down Button and...")
GT-3 Series 7. Troubleshooting 131 Error code Message Meaning Solution 3000 PC Communication Error GT-3 failed to receive the print data from the PC. Check the connection between the PC and GT-3, and send print data again. If it has no effect, reboot both the PC and GT-3. This error occurs when the USB cable is disconnected during data transmission, or data transmission is canceled on the PC. 3001 PC Communication Error The PC will not receive the data sent from GT-3. Check the connection between the PC and GT-3, and retry the PC operation with the GT-3 tools. If it has no effect, reboot both the PC and GT-3. This error occurs when the USB cable is disconnected during data transmission, or GT-3 tools are canceled in sending data to the PC. 3002 PC Data Error GT-3 received the data that is not supported. Check the connection between the PC and GT-3, and send print data again. Or reboot both the PC and GT-3. 3003 PC Data Error No compatibility of version between the PC driver and the GT-3 firmware. GT-3 Firmware is old though the Printer Driver is upgraded. Confirm the versions and upgrade the firmware. 3004 3005 3010 3013 3014 PC Data Error USB connection error between PC and GT-3 Confirm the data (AR3 file and firmware programs ) are correct. Check the connection between the PC and GT-3, and send print data again. Or reboot both the PC and GT-3. These errors may occur when GT-3 malfunctions in improper environment. You can print if no error is indicated. 3100 PC Data Error (with White) GT-341 received the print data with White print data included. Confirm that the Machine Mode is GT-341 by Printer Driver. GT-341 cannot receive the print data with White print data included. 3101 PC Data Error (381 mode) GT-361 received the print data with 4 White Print Head data included. Confirm that the Machine Mode is GT-361 by Printer Driver. GT-361 cannot receive the print data with four White Print Head data included. 3407 Blank Data GT-3 received blank data, the print data with no print data included (e.g. 255 white) was made and sent to GT-3, the image was larger than the print area and some blank part was sent to GT-3. Confirm the print data with GT -3 File Viewer. Confirm the print area and paper size with e.g. Photoshop Print Preview. 3408 PC Data Error (too large) The size of the received print data was too large. ** 3410 3411 3412 PC Data Error USB connection error between PC and GT-3 Confirm the data (AR3 file and firmware programs ) are correct. Check the conn ection between the PC and GT-3, and send print data again. Or reboot both the PC and GT-3. These errors may occur when GT-3 malfunctions in improper environment. You can print if no error is indicated.
GT-3 Series 7. Troubleshooting 132 Error code Message Meaning Solution 4100 The file cannot be opened. 4101 No file can be created. 4102 The file cannot be closed. 4103 Failure in searching file 4104 Failure in reading file 4105 Failure in writing file 4106 Illegal file data 4107 Illegal file size 4108 USB flash drive Access Error Failure to get the file size Check the contents in the USB flash drive. Re-mount the USB flash drive and retry the operation. Or reboot GT-3. See 7-1. Solving Printer Problems. 4109 Failure in searching file 4110 No Files No file is found. Check the contents in the USB flash drive. Or reboot GT-3. See 7-1. Solving Printer Problems. 4200 4201 4202 Message data Error Error in selected language data for the Display. 4300 4301 4302 Font data Error Error in font data for the Display. 4400 4401 4402 Test print data Error Error in the Print Da ta in the menu for Test Print Data Update firmware again from the beginning if you find this error after you cancel the firmware update. Contact your dealer or Brother. 5001 5002 5020 5021 Machine Error Communication error inside the firmware. ** 5090 Caps were not open. ** 5091 Machine Error Caps were not closed. ** 5092 Wipers were not move (outward). ** 5093 Machine Error Wipers were not move (homeward). ** 5094 Platen did not load. ** 5095 Platen did not unload. ** 5096 Machine Error Platen did not do LF. **
GT-3 Series 7. Troubleshooting 133 Error code Message Meaning Solution 5101 Machine Error Illegal print area of the print data ** 5102 Machine Error Failure of unfolding print data ** 5200 5201 5230 5231 5232 5233 Machine Error Communication error between Main PCB and Maintenance Unit Confirm if there is any device around GT-3 that makes strong noise. Move GT-3 from that device. Contact your dealer or Brother when the issue was not solve after you rebooted GT-3. 5260 Maintenance PCB Ver. Error Illegal version of Maintenance PCB Firmware Update firmware again from the beginning if you find this error after you cancel the firmware update. Contact your dealer or Brother. 5300 5301 5302 Machine Error Internal error with Maintenance Unit Control ** 5311 W1 Ink Sensor malfunction 5312 W2 Ink Sensor malfunction 5313 W3 Ink Sensor malfunction 5314 W4 Ink Sensor malfunction 5315 Black Ink Sensor malfunction 5316 Magenta Ink Sensor malfunction 5317 Cyan Ink Sensor malfunction 5318 Machine Error Yellow Ink Sensor malfunction Confirm if there is any device around GT-3 that makes strong noise. Move GT-3 from that device. Contact your dealer or Brother when the issue was not solve after you rebooted GT-3. 5401 5402 5403 5404 5405 Machine Error Communication error between Main PCB and Maintenance Unit Confirm if there is any device around GT-3 that makes strong noise. Move GT-3 from that device. Contact your dealer or Brother when the issue was not solve after you rebooted GT-3.
GT-3 Series 7. Troubleshooting 134 Error code Message Meaning Solution 5406 5411 5312 5413 5314 Machine Error Communication error between Main PCB and Maintenance Unit Confirm if there is any device around GT-3 that makes strong noise. Move GT-3 from that device. Contact your dealer or Brother when the issue was not solve after you rebooted GT-3. 5421 5422 Machine Error Failure of moving Pump in the Maintenance Unit Contact your dealer or Brother when the issue was not solve after you rebooted GT-3. 5431 5432 5433 5434 5435 Machine Error Failure of moving Caps in the Maintenance Unit Confirm if the Wiper Cleaners and Wiper Blades are properly mounted in the Maintenance Unit. Confirm that something may prevent the Caps moving up and down. Contact your dealer or Brother when the issue was not solve after you rebooted GT-3. 5441 5442 5443 Machine Error Failure of moving Wipers in the Maintenance Unit Confirm if the Wiper Cleaners and Wiper Blades are properly mounted in the Maintenance Unit. Confirm that something may prevent the Caps and Wipers moving. Contact your dealer or Brother when the issue was not solve after you rebooted GT-3. 5451 5452 5453 Machine Error Internal error of Maintenance Unit caused by firmware update 5454 5455 5456 5457 Machine Error Communication error between Main PCB and the Maintenance Unit caused by firmware update 5458 Machine Error Internal error of Maintenance Unit caused by firmware update Confirm if there is any device around GT-3 that makes strong noise. Move GT-3 from that device. Reboot GT-3 and re-upgrade the firmware. Contact your dealer or Brother when the issue was not solve after you rebooted GT-3. 5471 5472 5473 5474 5475 5476 5477 5478 Machine Error Communication error between Maintenance Unit and Ink Sensor PCB Confirm if there is any device around GT-3 that makes strong noise. Move GT-3 from that device. Contact your dealer or Brother when the issue was not solve after you rebooted GT-3.
GT-3 Series 7. Troubleshooting 135 Error code Message Meaning Solution 5491 Machine Error Internal Error of Maintenance Unit ** 6004 Clearance Sensor Failure Malfunction of Clearance Sensor ** 6010 Machine Error Failure of writing to EEPROM in Main PCB ** 6011 Machine Error Failure of deleting Flash ROM in Main PCB ** 6012 Machine Error Failure of writing Flash ROM in Main PCB ** 6020 Machine Error Illegal Real Time Clock ** 6021 Fail: No Battery Dead Battery of Real Time Clock ** 6031 Fail: Panel Button Platen Button may be malfunctioning. 6032 Fail: Panel Button Print Button may be malfunctioning. 6033 Fail: Panel Button Stop Button may be malfunctioning. 6034 Fail: Panel Button Back Button may be malfunctioning. 6035 Fail: Panel Button OK Button may be malfunctioning. 6036 Fail: Panel Button Down Button may be malfunctioning. 6037 Fail: Panel Button Up Button may be malfunctioning. 6038 Fail: Panel Button Head Cleaning Button may be malfunctioning. Check it something is on the Control Panel and pushing the button. Contact your dealer or Brother. 6040 Machine Error Could not detect Head Memory ** 6100 Machine Error Adjust CR Illegal Carriage Move (Speed Error) Clean GT-3 by referring 6-1-7. Cleaning the Encoder Strip and 6-1-6. Cleaning the inside of the printer and restart. Contact your dealer or Brother if the cleaning has no effect. 6101 Machine Error Carriage move did not complete. 6102 6103 Machine Error Adjust CR Failure in stopping the Carriage at the proper position Check whether the media is jamming in the Carriage. Clean GT-3 by referring 6-1-7. Cleaning the Encoder Strip and 6-1-6. Cleaning the inside of the printer and restart. Contact your dealer or Brother if the cleaning has no effect. 6104 Machine Error CR time-out of the Carriage during printing ** 6105 Machine Error CR time-out of the Carriage during flashing ** 6106 Machine Error 6107 Machine Error Malfunction of Origin Sensor in CR returning to the origin ** 6108 Machine Error Illegal termination of CR returning to the origin ** 6109 Machine Error ** 6110 Machine Error ** 6111 Machine Error ** 6112 Machine Error ** 6113 Machine Error Illegal adjustment of CR Speed **
GT-3 Series 7. Troubleshooting 136 Error code Message Meaning Solution 6114 Machine Error Abnormal decrease of CR Speed ** 6120 Machine Error Abnormal temperature of Black Print Head ** 6121 Machine Error Abnormal temperature of Magenta Print Head ** 6122 Machine Error Abnormal temperature of Cyan Print Head ** 6123 Machine Error Abnormal temperature of Yellow Print Head ** 6124 Machine Error Abnormal temperature of White-1 Print Head ** 6125 Machine Error Abnormal temperature of White-2Print Head ** 6126 Machine Error Abnormal temperature of White-3 Print Head ** 6127 Machine Error Abnormal temperature of White-4 Print Head ** 6134 Machine Error Abnormal Print Head voltage ** 6154 Machine Error Illegal circuit of det ecting Print Head Temperature ** 6160 Machine Error Malfunction of Environmental Temperature Sensor ** 7000 Machine Error System Call error ** 7013 Machine Error General Program Error ** 7014 Print Data not received with no space in print data buffer ** 7015 PC Data Error Print Data nor received because printing is no t complete ** 7125 Machine Error Internal Program Error (Moving error: too close to move) ** Make contact to your dealer or Brother when some error code whic h is not in the list above is indicated on the Display, or the solutions indicated on the list have no effort.
GT-3 Series 8. Specifications 137 8. Specifications 8-1. Mechanical Specification Dimensions 1370 (W) ×1045 (D) × 660 (H) mm (53.9 × 41.1 × 26.0 inch ) Weight (GT-782 including Platen) Approx. 111 Kg (245 lb) Maximum print area 406.4 mm x 457.2 mm (14 x 16 inches) Print Resolution 1200 dpi x 1200 dpi, 600 dpi x 600 dpi Power source Single-phase 100-240 V Power supply frequency 50/60 Hz Power consumptions 0.4 A (average) Mechanical noise Lower than 70 dB For operation: Temperature: 50 °F to 95 °F (10 °C to 35 °C) Humidity: 35 % to 85 % (no condensation) For optimum print result: Temperature: 64 °F to 86 °F (18 °C to 30 °C) Humidity: 35 % to 85 % (no condensation) Temperature and Humidity For storage: Temperature: 32 °F to 104°F (0 °C to 40 °C) Humidity: 20 % to 85 % (no condensation) 8-2. Software Specification Supported OS Latest Windows XP 32bit / Windows Vista (32 bit / 64 bit) / Windows 7 (32 bit / 64 bit) Supported interface USB 2.0, USB flash drive Minimum system requirements 256 MB RAM (512 MB or more is recommended) 128 MB free disk space (256 MB or more is recommended) 1 GHz CPU Recommended Applications for precise output Adobe Photoshop, Adobe Photoshop Elements, Adobe Illustrator, CorelDRAW, Paint Shop Photo Pro
INSTRUCTION MANUAL * Please note that the contents of this manual may differ slightly from the actual product purchased as a result of product imp rovements. © 2012 Brother Industries, Ltd. All Rights Reserved. This is the original instructions. http://www.brother.com/ 1-5, Kitajizoyama, Noda-cho, Kariya 448-0803, Japan. GT-3 Series SB3151-001 E 2012.03. F (2)