Brother Gt3 Manual

							 
 
GT-3 Series 
7. Troubleshooting
121
(6)    Put on the gloves again. Rotate the Tube Connector (the white part over the Print Head) by 90 degrees (left), lift it straight 
up slowly and remove the Tube from the Print Head (right). Connec t the fitting to the Tube, that you removed in step (10) 
in Color Print Head operations. Do not force to pull out the Tube from the Print Head, or the junction may be damaged. 
Rotate the Tube little by little and move it straight up slowly. 
 
 
 
 
 
 
 
 
 
(7)    Rotate the Lever to your side that fixes the Prin t Head. Rotate to the direction of the arrow below.   
 
 
 
 
 
 
 
 
 
(8)    Lean the Print Head forward to the inside of the Carriage (left), hold the Knob and pull up the Print Head and remove it 
from the printer (right). Keep the surface of the Print Head (N ozzles) safe, do not touch to other parts or the Print Head 
may be seriously damaged. 
 
 
 
 
 
 
 
 
 
(9)    Mount the new Print Head to the printer. Hold the knob  of the Print Head with one hand (left), hold the Tube with the othe r 
hand (middle) and move the Print Head to the mount position (right ). Fix the Print Head by following the steps (18) to (20) 
in Color Print Head operations. 
 
 
 
 
 
 
 
 
z   Move the Print Head by its upper part go through the Tube . It is easier to fix the Print Head on the Carriage by 
leaning the Print Head backward and moving it from the upper  left. Do not hit the surface of the Print Head to the 
other parts or it may be seriously damaged. 
z   Do not break or bend the Tubes.     
Tube Connector Fitting 
Lever 
  
						

							 
 
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(10) Rotate the Lever to fix the Print Head when you fix it as shown below.   
 
 
 
 
 
 
 
 
 
 
 
(11) Following the steps (18) to (20) in Color Print Head operations to remove the protection film of the Print Head, connect the 
Flat Cable to the Carriage PCB and cover the Carriage PCB with the Plastic Cover.   
 
Do not insert the Flat Cable at an angle. The electric current may not be stable and increase the Print Head temperature. 
which causes machine errors, mis-firing, and give serious dam age to the Print Head. Do not repeat the insertion, or the 
terminal (metal) may be damaged and cause serious mis-firing.   
 
(12) Push the Stop Lever to release the lock  when you close the Front Cover with both hands.   
(13) Turn ON the printer. 
(14) Keep the Maintenance Cartridge as inse rted and confirm the amount of    the Maintenance Solution is left more than 250 
ml in the bottle.   
(15) Select [ Maintenance ] > [ Initial Cleaning  ] from the menu and select the Print Head.   
(16) Load the Maintenance Solution first. Replace the Maint enance Cartridge to the well-shaken White Ink Cartridge and then 
load the White Ink.   
(17) Execute the Normal Cleaning for all the Print Heads so that the surface of the Print Head may be dried.   
(18) Print Nozzle Check Pattern to confirm if the replaced  Print Head works OK. (See 7-2-3. Checking Print Quality with 
Nozzle Check Pattern). 
(19) Print the Standard Check Pattern to check the alignment if the Print Head is placed properly. If the Print Heads are not 
aligned, then you can see the white ink printed around the color  print because the white print area should be printed wider 
than the color area. Confirm the position of four  (GT-381) or two (GT-361) White Print Heads.   
 
If not aligned, the white print should be 
printed wider than the original print data.   
(the sample is printed by CMYK ink) 
     
 
(20) If the quality is OK go on to the next section 7-2-8. Adju stment after the Print Head has been replaced to complete the 
adjustment after the Print Head replacement. 
If you still see the problem in print quality,  contact your Brother dealer for assistance. 
 
 
  
						

							 
 
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7-2-8. Adjustment after the Print Head has been replaced 
If the printed image is unclear (double lines, grained image, etc.) then the print head timing may need to be adjusted. Not only 
after the Print Head is replaced, but also after exchanging  the Platen Sheet, mounting the modified Platen and so on.     
(1)  Make sure your printer is connect ed to your PC with USB 2.0 cable.   
(2)   Prepare some sheets of paper (white and colored paper, or  clear plastic plate to confirm the print quality) and tapes to fix 
on the Platen and a dark-colored T-shirt (better to be pretreated). 
(3)  Execute [ GT-3 Maintenance ] in [ Brother GT-3 GT-Tools ].   
 
 
(4)  Select [ Firing Adjustment ] and click [ Next ]. Follow  the steps indicated in the dialog. After adjustment, select 
[ White/Color Alignment ] to confirm the alignment.   
 
 
(5)  The dialog goes back to the main menu shown above. Click [ Close ] button to finish.   
 
  
						

							 
 
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7-2-9. Adjusting the CR Speed 
Execute this menu after you clean the Carriage Shaft, or you are asked from the technical support. See 6-1-6. Cleaning the 
inside of the printer and restart.   
 
(1) Press either one of the Up / Down / Back / OK Button to enter the Menu.   
(2) Select [ Printer Setting ] > [ CR Speed Adjustment ] with the Up / Down Button and press the OK Button. The following  message will be indicated.   
 
 
 
 
 
 
 
17e0042Y 
(3) Wait until the Carriage stops moving and bells.   
 
 
7-2-10. Adjusting the Flushing Interval 
Flushing is very important to keep the print quality. The initia l setting is decided on the assumption that the printer works u nder 
the environment of 35 % humidity. Use a humidifier to avoid the Pr int Heads from clogging with dried ink as well as increase 
the frequency of Flushing (to shorten the inte rval of Flushing) in printing. You can lower the frequency (to lengthen the inter val 
of Flushing) in more humid environment. Confirm the print quality before production.     
 
(1) Press either one of the Up / Down / Back / OK Button to enter the menu.   
(2) Select [ Printer Setting ] > [ Flushing Interval ] with the  Up / Down Button and press the OK Button. The following message  
will be indicated.   
 
 
 
 
 
 
 
10e0035Y 
 
(3) The initial setting is [ normal 40 lines  ]. Select [ every 20 lines ] in dry environment and [ every 52 lines ] in humid 
environment 
with the Up / Down Button. Confir m the print quality before production. 
 
 
 
 
 
 
11e0036Y 
 
 
Decrease the Flushing Interval (=increase the number of Flushi ng) with [ Flushing Interval ] menu when the print quality is 
not good while printing. On the other hand, increase the Flus hing Volume with [ Flushing Volume ] menu when the print 
quality is not good at the beginning of the print.   
 
  
						

							 
 
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7-2-11. Adjusting the Flushing Volume   
Flushing is very important to keep the print quality. The initial setting is decided on the assumption that the printer works u nder 
the environment of 35 % humidity. Use a humidifier to avoid the Pr int Heads from clogging with dried ink as well as increase 
the volume of Flushing ink. You can decre ase the volume of Flushing ink in more humid environment. Confirm the print quality 
before production.     
 
(1) Press either one of the Up / Down / Back / OK Button to enter the menu.   
(2) Select [ Printer Setting ] > [ Flushing Volume ] with the  Up / Down Button and press the OK Button. The following message 
will be indicated.   
 
 
 
 
 
 
 
12e0037Y 
 
(3) The initial setting is [ Standard  ]. Select [ Much ] in dry environment and [ Less ] in humid environment with the Up / 
Down Button. Confirm the pr int quality before production. 
 
 
 
 
 
 
 
 
13e0038Y 
 
Increase the Flushing Volume with [ Flushing Volume ] me nu when the print quality is not good at the beginning of the 
print.  
On the other hand decrease the Flushing Interval (=increase  the number of Flushing) with [ Flushing Interval ] menu 
when the print quality is not good while printing.   
  
						

							 
 
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7-2-12. Adjusting the amount of White Ink in Daily Cleaning White   
The function [ Daily Cleaning White ] is very important to pr int white. The necessary volume of wasting White Ink depends 
how the printer is used.   
You can save the White Ink when you use GT-3 every day, and youve confirmed that the whiteness of the White Ink is stable 
in your production, then decrease the volume. If you find that the White Ink is no t white enough, increase the volume so that 
you can save the total White Ink rather than execute [ Daily Cleaning White ] twice.   
 
(1) Press either one of the Up / Down / Back / OK Button to enter the Menu.   
(2) Select [ Printer Setting ] > [ Daily Cleaning W Setting ] with the Up / Down Button and press the OK Button. The following  message will be indicated.   
 
 
 
 
 
 
 
14e0039Y 
 
(3) The initial setting is [ 100% ]. Sele ct the volume within 50 - 120% with the Up / Down Button. Confirm the print quality 
and the whiteness in a few days operation. 
15e0040Y 
 
Change the setting when you change the way you use. Change t he setting to 100% or more after weekend leave (2-3 
days unused).   
 
 
 
 
 
 
 
  
						

							 
 
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7-2-13. Copy Log file to USB flash drive   
You may be asked from the technical support to get the log data of  the GT-3 for troubleshooting. Insert the USB flash diver to 
save the log data into the file (*.zlg or *.log).   
 
(1) Insert the USB flash drive into the  Slot in front of the Operation Panel.   
(2) Press either one of the Up / Down / Back / OK Button to enter the menu.   
(3) Select [ Maintenance ] > [ Log Copy to USB ] with the Up  / Down Button and press the OK Button. The following message 
will be indicated. 
 
 
 
 
 
 
 
 
16e0041Y 
 
(4) The log data is being saved to the USB flash drive while the Pr int Button is blinking. Wait for a while after the Print Button 
stops blinking and the printer bells.   
(5) Make a copy of the log file saved in the USB  flash drive and send it to the technical service.   
 
  
Do not touch the USB flash drive while the Print Bu tton is flashing; it may destroy the saved data.   
    
						

							 
 
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7-3. Solving Application Problems 
See also the pages of each application software  in “4. Printing Directly from Applications”. 
Problem Cause Solution 
The image sent from Adobe Illustrator 10 
is printed 90 degree rotated.   The Print 
Setup or 
Document 
Setup is not 
appropriate. In Adobe Illustrator 10 follow t
he instruction below, and then try 
to send the print data again: 
(1) Open Print Setup in the File menu. 
(2) Select GT-3 as the printer, and then click “OK”. 
(3) Open Document Setup on File menu. 
(4) Check Use Print Setup. 
(5) Confirm the Orientation, Width and Height.    If they are not appropriate,  correct them, and then click 
OK. 
The image sent from Adobe Illustrator 
CS is printed 90 degree rotated.  The Print 
Setup or 
Document 
Setup is not 
appropriate. 
  
  
With Adobe Illustrator CS, landscape image may not be printed 
properly. Correct the setting following the instruction below, and 
then try to send the print data again: 
(1) Open Print in the File menu. 
(2) Confirm that the Media Size is “Defined by Driver”. 
(3) Change the Media Orientation to the portrait. 
(4) If you are not changing the Pl
aten size, skip to step (8). If 
you want to change the Platen Size, click “Setup…”, and 
then click “Continue”. 
Print window appears. 
(5) Click “Preference”. 
(6) Change the Platen Size in the Printer Driver Window, and 
then click OK. 
(7) Click “Print” in the Print window. 
(8) Confirm the preview, and then click “Print” to send the data 
to your printer. 
The Platen Size setting changes to 
Platen 10 x 12 (this happens especially 
when printing the image smaller than 14 
x 16 inches).     
――  Check the Platen Size in the Pr
inter Driver window before you 
send the print data to your printer. 
The image sent from Adobe Illustrator 
cannot be printed on proper position, or it 
cannot be sent and result in errors. 
――  See “4-2-4. Setting for Adobe Illustrator”. 
There are some Properties windows 
shown in Photoshop.    When the values 
of Printing Preferences in Windows are 
set beforehand and you modified the 
values from the printer driver Properties 
window of Photoshop, mismatching 
information appears among different 
dialog boxes. 
―― The setting in the Properties of  the Print window is applied. 
The Print Data saved in the file (.ar3) is 
extremely large.   ―― The print data of 1200 dpi x 1200 dpi is four times larger than 
the one of 600 dpi x 600 dpi. Confirm the file size.   
In CorelDRAW 12 and 11, sometimes 
outlines of warped artwork cannot be 
printed.  
―― Upgrade CorelDRAW to X3 or higher. 
  
						

							 
 
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7-4. Error Messages 
Here is a complete list of error messages that GT-3 shows. Make contact to your dealer  or Brother when mark ** is in Solution, 
with the information of Error Code  No and the message on the Display.   
 
Error 
code Message Meaning Solution  
1000 (INK LOW Black)  Black ink level is too low.  Prepare a new Black ink cartridge.   
1001 (INK LOW Magenta)  Magenta ink level is too low.  Prepare a new Magenta ink cartridge.   
1002 (INK LOW Cyan)  Cyan ink level is too low.  Prepare a new Cyan ink cartridge.   
1003 (INK LOW Yellow)  Yellow ink level is too low.  Prepare a new Yellow ink cartridge.   
1004 (INK LOW White-1)  White-1 ink level is too low. 
1005 (INK LOW White-2)  White-2 ink level is too low. 
1006 (INK LOW White-3)  White-3 ink level is too low. 
1007 (I INK LOW White-4)  White-4 ink level is too low.  Prepare a new White ink cartridge. 
1030 
K Head Temp Rising  Temperature of Black Print Head is 
increasing. 
1031  M Head Temp Rising  Temperature of Magenta Print Head is 
increasing. 
1032 C Head Temp Rising  Temperature of Cyan Print Head is 
increasing. 
1033 Y Head Temp Rising  Temperature of Yellow Print Head is 
increasing. 
1034 W1 Head Temp Rising  Temperature of White-1 Print Head is 
increasing. 
1035 W2 Head Temp Rising  Temperature of White-2 Print Head is 
increasing. 
1036 W3 Head Temp Rising  Temperature of White-3 Print Head is 
increasing. 
1037 W4 Head Temp Rising  Temperature of White-4 Print Head is 
increasing.  Wait with the printer unused, to decrease the 
temperature. Confirm if the Flat Cable of the Print Head is 
connected properly. Make contact to your dealer or 
Brother if the issue is not solved.   
1051  CR Motor Life  The Carriage Motor is worn.    ** 
1060 Temp Low:   The ambient temperature is below the 
range that maintains the print quality.   
“xxx” is the current temperature.  Raise the room temperature. 
1061 Temp High:  
The ambient temperature is above the 
range that maintains the print quality.   
“xxx” is the current temperature.  Drop the room temperature. 
1070 
Battery Life  The battery ran out.  ** 
1080 RTC not Adjusted  The internal clock has not been set.  ** 
1100 Pump Tube Life  Exchange Pump Tube.  ** 
1111 Clean Tube W1  W1 needs to do Tube Cleaning.    Execute Tube Cleaning W1. 
1112 Clean Tube W2  W2 needs to do Tube Cleaning.  Execute Tube Cleaning W2. 
1113 Clean Tube W3  W3 needs to do Tube Cleaning.  Execute Tube Cleaning W3. 
1114 Clean Tube W4  W4 needs to do Tube Cleaning.  Execute Tube Cleaning W4.  
						

							 
 
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Error 
code Message Meaning Solution  
1200 Exchange Maintenance Parts 
1201 Exchange Maintenance Parts  Needs to exchange the Maintenance 
Parts and to clean the printer.    Exchange the Maintenance Parts and clean the inside of 
the printer. See 6-1. Replacing Consumables. 
1210  Exhaust Fan Stop  The Fan to exhaust ink mist is stopped. ** 
2000 NO INK Black  Black Ink Cartridge is not installed.  Install a Black Ink Cartridge. 
2001 NO INK Magenta  Magenta Ink Cartridge is not installed. Install a Magenta Ink Cartridge. 
2002 NO INK Cyan  Cyan Ink Cartridge is not installed.  Install a Cyan Ink Cartridge. 
2003 NO INK Yellow  Yellow Ink Cartridge is not installed.  Install a Yellow Ink Cartridge. 
2004 NO INK White-1  White 1 Ink Cartridge is not installed. 
2005 NO INK White-2  White 2 Ink Cartridge is not installed. 
2006 NO INK White-3  White 3 Ink Cartridge is not installed. 
2007 NO INK White-4  White 4 Ink Cartridge is not installed.  Install a White Ink Cartridge. 
2020 
EMPTY Black  Black Ink Cartridge ran out of ink.  Replace to a new Black Cartridge. 
2021 EMPTY Magenta  Magenta Ink Cartridge ran out of ink.  Replace to a new Magenta Cartridge. 
2022 EMPTY Cyan  Cyan Ink Cartridge ran out of ink.  Replace to a new Cyan Cartridge. 
2023 EMPTY Yellow  Yellow Ink Cartridge ran out of ink.  Replace to a new Yellow Cartridge. 
2024 EMPTY White-1  White 1 Ink Cartridge ran out of ink. 
2025 EMPTY White-2  White 2 Ink Cartridge ran out of ink. 
2026 EMPTY White-3  White 3 Ink Cartridge ran out of ink. 
2027 EMPTY White-4  White 4 Ink Cartridge ran out of ink.  Replace to a new White Cartridge.   
2041 
No Wiper Cleaner (CMYK)  The Wiper Cleaner for CMYK is not 
installed.  Install the Wiper Cleaner to the CMYK side. 
2042 
No Wiper Cleaner (White)    The Wiper Cleaner or White is not 
installed.  Install the Wiper Cleaner to the White side 
2050 Temp Low  The ambient temperature is under the 
operative temperature rage.      Raise the room temperature. 
2051 Temp High  The ambient temperature is over 
operative temperature rage.      Drop the room temperature. 
2070 Obstacle on the Platen The Clearance Sensor detected an 
obstacle on the Platen (or the media) in 
loading the Platen.    Remove the obstacle, flat the platen surface and then 
press OK Button. 
2100 USB flash drive Not Ready USB flash drive is not properly 
mounted.  
Re-mount the USB flash drive. Confirm the spec and 
type of the USB flash drive. See  7-1. Solving Printer 
Problems.  
2101 Not Enough Area The USB flash drive does not have 
enough area for saving. 
Check the free space of the USB flash drive with PC.     
Mount a USB flash drive with free area available. 
2102 USB flash drive Access Error The mounted USB flash drive is out of 
support, or USB flash drive is broken. 
Check the spec and type of the USB flash drive. See  
7-1. Solving Printer Problems. 
2105 No Files No available data in the USB flash 
drive.   Check the free space of the USB flash drive with PC.