Brother DCP J715W User Manual

Troubleshooting43
B
Error animationB
Error animations display step-by-step 
instructions when paper gets jammed. You 
can read the steps at your own pace by 
pressing c to see the next step and  d to go 
backward.
Document jam 
(DCP-J715W only)B
Documents can jam in the ADF unit if they are 
not inserted or fed correctly, or if they are too 
long. Follow the steps below to clear a 
document jam.
Document is jammed in the top of the 
ADF unit
B
aTake out any paper from the ADF that is 
not jammed.
bOpen...

44
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine.
aUnplug the machine from the electrical 
socket.
bOpen the Jam Clear Cover (1) at the 
back of the machine. Pull the jammed 
paper out of the machine.
 
 
cClose the Jam Clear Cover. 
Make sure the cover is closed correctly.
 
dIf the paper support flap is open, close it, 
and then close the paper support. Pull 
the paper tray completely out of the 
machine.
 
ePull out the jammed paper (1). 
1
1
 

Troubleshooting45
B
fUsing both hands, grasp the plastic tabs 
on both sides of the machine and lift the 
scanner cover (1) until it locks securely 
in the open position.
 
Move the print head (if necessary) to 
take out any paper remaining in this 
area. Make sure that jammed paper is 
not left in the corners of the machine. 
Check both ends of the print carriage.
Note
If the print head is at the right corner as 
shown in the illustration, you cannot move 
it. Re-connect the power cord, then hold 
down...

46
TroubleshootingB
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. 
Visit us at http://solutions.brother.com/
If you are having difficulty with your machineB
Printing
DifficultySuggestions
No  printout Check the interface cable on both the machine and your computer. ( See the Quick...

Troubleshooting47
B
White horizontal lines appear in text 
or graphics. Clean the print head. (See 
Cleaning the print head on page 37.)
Make sure you are using Brother Original Innobella™ ink.
Try using the correct types of paper. (See  Acceptable paper and other print media 
on page 17.) 
If you want to print on Photo 10 15 cm or Photo L 89 127 mm paper, make 
sure you use the photo paper tray. (See  Loading photo paper on page 12.)
The machine prints blank pages. Clean the print head. (See  Cleaning...

48
Photo paper does not feed 
correctly.When you print on Brother Photo paper, load one extra sheet of the same photo 
paper in the paper tray. An extra sheet has been included in the paper package 
for this purpose.
Clean the paper pick-up rollers. (See 
Cleaning the paper pick-up rollers 
on page 36.)
Machine  feeds  multiple  pages. Make sure the paper is loaded correctly in the paper tray. (See  Loading paper and 
other print media  on page 8.)
Check that more than two types of paper are not loaded...

Troubleshooting49
B
Software Difficulties
DifficultySuggestions
Cannot install software or print. (Windows
® users only) 
Run the  Repair MFL-Pro Suite  program on the Installation CD-ROM. This 
program will repair and reinstall the software.
“Device Busy”  Make sure the machine is not showing an error message on the LCD.
Cannot print images from 
FaceFilter Studio.  To use FaceFilter Studio, you must install the FaceFilter Studio application from 
the Installation CD-ROM supplied with your machine. To...

50
Network Difficulties
DifficultySuggestions
Cannot print over the Network. Make sure that your machine is powered on and is online and in Ready mode.  Print a Network Configuration list (see  Printing Reports in chapter 2  in the 
Advanced User’s Guide ) and check the current Network settings printed in this list.
(DCP
-J715W only) 
Reconnect the LAN cable to the hub to verify that the cabling and network 
connections are good. If possible, try connecting the machine to a different port on 
your hub...

Troubleshooting51
B
Machine InformationB
Checking the serial numberB
You can see the machine’s serial number on 
the LCD.
aPress Menu.
bPress  a or  b to choose 
Machine Info.
Press  OK.
cPress  a or  b to choose  Serial No.
Press  OK.
dPress  Stop/Exit .
Reset functionsB
The following reset functions are available:
1Network 
You can reset the print server back to its 
default factory settings such as the IP 
address information.
2 All Settings
You can reset all the machine settings 
back to the settings...

52
C
On-screen 
programming
C
Your machine is designed to be easy to 
operate with LCD on-screen programming 
using the menu keys. User-friendly 
programming helps you take full advantage of 
all the menu selections your machine has to 
offer.
Since your programming is done on the LCD, 
we have created step-by-step on-screen 
instructions to help you program your 
machine. All you need to do is follow the 
instructions as they guide you through the 
menu selections and programming options.
Menu and...