Brother DCP J125 User Manual

							Troubleshooting
37
B
Ink Absorber FullThe ink absorber box or flushing 
box is full. These components 
are periodic maintenance items 
that may require replacement 
after a period of time to ensure 
optimum performance from your 
Brother machine. The need to 
replace these items and the time 
period before replacement is 
dependent on the number of 
purges and flushes required to 
clean the ink system. These 
boxes acquire amounts of ink 
during the different purging and 
flushing operations. The number 
of times a machine purges and 
flushes for cleaning varies 
depending on different 
situations. For example, 
frequently powering the machine 
on and off will cause numerous 
cleaning cycles since the 
machine automatically cleans 
upon power up. The use of 
non-Brother ink may cause 
frequent cleanings because 
non-Brother ink could cause poor 
print quality which is resolved by 
cleaning. The more cleaning the 
machine requires the faster 
these boxes will fill up.
Note
Repairs resulting from the 
use of non-Brother supplies 
may not be covered under 
the stated product warranty.
 
The ink absorber box or flushing box will 
need to be replaced. Contact Brother 
Customer Service or a Brother Authorized 
Service Center to have your machine 
serviced. (See Brother numbers 
on page i.) 
Other reasons for cleaning are:
1 Machine automatically cleans after 
clearing a printer jam.
2 Machine automatically cleans after 
sitting idle for more than 45 days 
(infrequent use).
Ink Absorber NearFullThe ink absorber box or flushing 
box is nearly full.The ink absorber box or flushing box will 
need to be replaced. Call Brother 
Customer Service or a Brother Authorized 
Service Center to have your machine 
serviced. (See Brother numbers 
on page i.)
Ink lowOne or more of the ink cartridges 
are near the end of their life.Order a new ink cartridge. You can 
continue printing until the LCD shows 
Cannot Print. (See Ordering 
accessories and supplies on page ii and 
Replacing the ink cartridges on page 32.)
Low TemperatureThe print head is too cold. Allow the machine to warm up.
Error MessageCauseAction
 
						

							38
Media ErrorThe memory card is either 
corrupted, improperly formatted, 
or there is a problem with the 
memory card.Put the card firmly into the slot again to 
make sure it is in the correct position. If the 
error remains, check the media drive (slot) 
of the machine by putting in another 
memory card that you know is working.
Media is Full.The memory card you are using 
already contains 999 files.Your machine can only save to your 
memory card if it contains less than 999 
files. Try deleting unused files to free some 
space and try again.
No FileThe memory card in the media 
drive does not contain a .JPG 
file.Put the correct memory card into the slot 
again.
No Ink CartridgeAn ink cartridge is not installed 
properly.Take out the ink cartridge and re-install it 
slowly until it clicks. (See Replacing the ink 
cartridges on page 32.)
No Paper FedThe machine is out of paper or 
paper is not properly loaded in 
the paper tray.Do one of the following:
Refill the paper in the paper tray, and 
then press Black Start or Color Start.
Remove the paper and load it again 
and then press Black Start or 
Color Start. (See Loading paper and 
other print media on page 9.)
The paper is jammed in the 
machine.Remove the jammed paper by following 
the steps in Printer jam or paper jam 
on page 40.
The Jam Clear Cover is not 
closed properly.Check the Jam Clear Cover is closed 
evenly at both ends. (See Printer jam or 
paper jam on page 40.)
Out of MemoryThe machines memory is full. Copy operation in progress:
Press Stop/Exit and wait until the other 
operations in progress finish and then try 
again.
The memory card you are using 
does not have enough free 
space to scan the document.Delete unused files from your memory card 
to make some free space and then try 
again.
Paper JamPaper is jammed in the machine. Open the Jam Clear Cover (at the back of 
the machine) and pull out the jammed 
paper by following the steps in Printer jam 
or paper jam on page 40. Make sure the 
paper length guide is set to the correct 
paper side. 
DO NOT extend the paper tray when you 
load A5 or smaller size paper.
Error MessageCauseAction
 
						

							Troubleshooting
39
B
Unable to Clean XX
Unable to Init. XX
Unable to Print XX
Unable to Scan XXThe machine has a mechanical 
problem.
–OR–
A foreign object such as a paper 
clip or ripped paper is in the 
machine.Open the scanner cover and remove any 
foreign objects and paper scraps inside the 
machine. If the error message continues, 
disconnect the machine from the power for 
several minutes, and then reconnect it.
Wrong Paper SizePaper is not the correct size. Check that the Paper Size setting matches 
the size of paper in the tray. Load the 
correct size of paper, and then press 
Black Start or Color Start. (See Paper 
Size on page 15.)
Error MessageCauseAction
 
						

							40
Error animationB
Error animations display step-by-step 
instructions when paper gets jammed. You 
can read the steps at your own pace by 
pressing c to see the next step and d to go 
backward.
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine.
aUnplug the machine from the AC power 
outlet.
bOpen the Jam Clear Cover (1) at the 
back of the machine. Pull the jammed 
paper out of the machine.
 
 
cClose the Jam Clear Cover. 
Make sure the cover is closed properly.
 
dIf the paper support flap is open, close it, 
and then close the paper support. Pull 
the paper tray completely out of the 
machine.
 
ePull out the jammed paper (1). 1
1
 
						

							Troubleshooting
41
B
fUsing both hands, grasp the plastic tabs 
on both sides of the machine and lift the 
scanner cover (1) until it locks securely 
in the open position.
 
Move the print head (if necessary) to 
take out any paper remaining in this 
area. Make sure that jammed paper is 
not left in the corners of the machine. 
Check both ends of the print carriage.
Note
If the print head is at the right corner as 
shown in the illustration, you cannot move 
it. Re-connect the power cord, then hold 
down Stop/Exit until the print head moves 
to the middle. Unplug the machine from 
the power source, and take out the paper.
 
 
IMPORTANT
If ink gets on your skin or clothing 
immediately wash it off with soap or 
detergent.
 
gLift the scanner cover to release the 
lock ( ). Gently push the scanner cover 
support down ( ) and close the 
scanner cover ( ) using both hands.
 
hPush the paper tray firmly back into the 
machine.
iWhile holding the paper tray in place, 
pull out the paper support ( ) until it 
clicks, and then unfold the paper 
support flap ( ).
 
Make sure you pull out the paper 
support until it clicks.
IMPORTANT
DO NOT use the paper support flap for 
Legal size paper.
 
jRe-connect the power cord.
1
1
23
1
2
 
						

							42
TroubleshootingB
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be 
made from within that country.
 
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at 
http://solutions.brother.com/
If you are having difficulty with your machineB
Printing
DifficultySuggestions
No  printout Check the interface cable on both the machine and your computer. (See the Quick 
Setup Guide.)
Check that the machine is plugged in and that the On/Off key is on.
Check to see if the LCD is showing an error message. 
(See Error and Maintenance messages on page 35.)
One or more ink cartridges have reached the end of their life. (See Replacing the 
ink cartridges on page 32.)
If the LCD shows Cannot Print and Replace Ink, see Replacing the ink 
cartridges on page 32.
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click Start and then Printers and Faxes. 
Choose Brother DCP-XXXX (where XXXX is your model name), and make sure 
that Use Printer Offline is unchecked.
When you choose the Print Odd Pages and Print Even Pages settings, you may 
see a print error message on your computer, as the machine pauses during the 
printing process. The error message will disappear after the machine re-starts 
printing.
 
						

							Troubleshooting
43
B
Poor print quality Check the print quality. (See Checking the print quality in appendix A of the 
Advanced User’s Guide.)
Make sure that the Media Type setting in the printer driver or the Paper Type 
setting in the machine’s menu matches the type of paper you are using. 
(See Printing for Windows
® or Printing and Faxing for Macintosh in the Software 
User’s Guide and Paper Type on page 15.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. 
(Genuine Brother Innobella™ Ink cartridges stay usable for up to two years if 
kept in their original packaging.)
The ink cartridge has been in your machine over for six months.
The ink cartridge may not have been stored properly before use.
Make sure you are using Genuine Brother Innobella™ Ink. Using non-Brother 
supplies may affect the print quality, hardware performance, and machine 
reliability.
Try using the recommended types of paper. (See Acceptable paper and other print 
media on page 16.) 
The recommended environment for your machine is between 68F to 91F 
(20C to 33C).
White horizontal lines appear in text 
or graphics.Clean the print head. (See Cleaning the print head in appendix A of the Advanced 
User’s Guide.)
Make sure you are using Genuine Brother Innobella™ Ink.
Try using the proper types of paper. (See Acceptable paper and other print media 
on page 16.) 
The machine prints blank pages. Clean the print head. (See Cleaning the print head in appendix A of the Advanced 
User’s Guide.)
Make sure you are using Genuine Brother Innobella™ Ink.
Characters and lines are stacked. Check the printing alignment. (See Checking the print alignment in appendix A of 
the Advanced User’s Guide.)
Printed  text  or  images  are  skewed. Make sure the paper is loaded properly in the paper tray and the paper side guides 
are adjusted correctly. (See Loading paper and other print media on page 9.) 
Make sure the Jam Clear Cover is closed properly.
Smudged stain at the top center of 
the printed page.Make sure the paper is not too thick or curled. (See Acceptable paper and other 
print media on page 16.) 
Smudged stain at the right or left 
corner of the printed page.Make sure the paper is not curled when you print on the back side of the paper 
with the Print Odd Pages and Print Even Pages settings.
Printing appears dirty or ink seems 
to run.Make sure you are using the recommended types of paper. (See Acceptable 
paper and other print media on page 16.) Dont handle the paper until the ink is 
dry.
Make sure you are using Genuine Brother Innobella™ Ink.
If you are using photo paper, make sure that you have set the correct paper type. 
If you are printing a photo from your PC, set the Media Type in the Basic tab of 
the printer driver.
Printing (continued)
DifficultySuggestions
 
						

							44
Stains appear on the reverse side 
or at the bottom of the page.Make sure the printer platen is not dirty with ink. (See Cleaning the machine’s 
printer platen of appendix A of the Advanced User’s Guide.)
Make sure you are using Genuine Brother Innobella™ Ink.
Make sure you are using the paper support flap. (See Loading paper and other 
print media on page 9.)
The machine prints dense lines on 
the page.Check Reverse Order in the Basic tab of the printer driver.
The printouts are wrinkled. In the printer driver Advanced tab, click Color Settings, and uncheck 
Bi-Directional Printing.
Make sure you are using Genuine Brother Innobella™ Ink.
Cannot perform “Page Layout” 
printing.Check that the paper size setting in the application and in the printer driver are the 
same.
Print speed is too slow.  Try changing the printer driver setting. The highest resolution needs longer data 
processing, sending and printing time. Try the other quality settings in the printer 
driver Advanced tab. Also, click the Color Settings tab, and make sure you 
uncheck Color Enhancement (True2Life
®).
Turn the borderless feature off. Borderless printing is slower than normal printing. 
(See Printing for Windows
® or Printing and Faxing for Macintosh in the Software 
Users Guide.)
True2Life
®  is  not  working  properly. If the image data is not full color in your application (such as 256 color), True2Life® 
will not work. Use at least 24 bit color data with the True2Life
® feature.
Photo paper does not feed 
properly.When you print on Brother Photo paper, load one extra sheet of the same photo 
paper in the paper tray. An extra sheet has been included in the paper package 
for this purpose.
Clean the paper pick-up rollers. (See Cleaning the paper pick-up rollers in 
appendix A of the Advanced User’s Guide.)
Machine  feeds  multiple  pages. Make sure the paper is loaded properly in the paper tray. (See Loading paper and 
other print media on page 9.)
Check that more than two types of paper are not loaded in the paper tray at any 
one time.
There is a paper jam. Make sure the paper length guide is set to the correct paper size. Do not extend 
the paper tray when you load A5 or smaller size paper. (See Printer jam or paper 
jam on page 40.)
Printed pages are not stacked 
neatly.Make sure you are using the paper support flap. (See Loading paper and other 
print media on page 9.)
Machine does not print from 
Adobe
® Illustrator®.Try to reduce the print resolution. (See Printing for Windows
® or Printing and 
Faxing for Macintosh in the Software Users Guide.)
Printing (continued)
DifficultySuggestions
 
						

							Troubleshooting
45
B
Copying Difficulties
DifficultySuggestions
Vertical black lines or streaks 
appear in copies.Vertical black lines or streaks on copies are typically caused by dirt or correction 
fluid on the scanner. Clean scanner glass and white plastic above it. (See 
Cleaning the scanner glass in appendix A of the Advanced User’s Guide.)
Copies are blank. Make sure you are loading the document properly. (See How to load documents 
on page 20.)
Fit to Page does not work properly. Make sure the document is not skewed on the scanner glass. Reposition the 
document and try again.
Scanning Difficulties
DifficultySuggestions
TWAIN or WIA errors appear when 
starting to scan. (Windows
®)Make sure the Brother TWAIN or WIA driver is chosen as the primary source in 
your scanning application. For example, in PaperPort™11SE with OCR, click File, 
Scan or Get Photo and click Select to choose the Brother TWAIN or WIA driver.
TWAIN or ICA errors appear when 
starting to scan. (Macintosh)Make sure the Brother TWAIN driver is chosen as the primary source. 
In PageManager, click File, Select Source, TWAIN and choose the Brother 
TWAIN driver. 
Mac OS X 10.6.x users can also scan documents using the ICA Scanner Driver. 
See Scanning a document using the ICA driver (Mac OS X 10.6.x) in the Software 
User’s Guide.
OCR does not work. Try increasing the scanner resolution.
(Macintosh users) 
Make sure you have finished downloading and installing Presto! PageManager 
from: http://nj.newsoft.com.tw/download/brother/PM7installer_BR_multilang.dmg
Software Difficulties
DifficultySuggestions
Cannot install software or print.
(Windows
® users only) 
Run the Repair MFL-Pro Suite program on the Installation CD-ROM. This 
program will repair and reinstall the software.
“Device Busy” Make sure the machine is not showing an error message on the LCD.
Cannot print images from 
FaceFilter Studio. To use FaceFilter Studio, you must install the FaceFilter Studio application from 
the Installation CD-ROM supplied with your machine. To install FaceFilter Studio 
see the Quick Setup Guide.
Also, before you start FaceFilter Studio for the first time, you must make sure your 
Brother machine is turned on and connected to your computer. This will allow you 
to access all the functions of FaceFilter Studio.
 
						

							46
PhotoCapture Center® Difficulties
DifficultySuggestions
Removable Disk does not work 
properly. 1 Have you installed the Windows
® 2000 update? If not, do the following:
1) Unplug the USB cable.
2) Install the Windows
® 2000 update using one of the following methods.
 Install MFL-Pro Suite from the Installation CD-ROM. (See the  Quick 
Setup Guide .)
 Download the latest service pack from the Microsoft Web site.
3) Wait about 1 minute after you restart the PC, and then connect the USB  cable.
2 Take out the memory card and put it back in again.
3 If you have tried “Eject” from within Windows
®, take out the memory card 
before you continue.
4 If an error message appears when you try to eject the memory card, it means  the card is being accessed. Wait a while and then try again.
5 If all of the above do not work, turn off your PC and machine, and then turn  them on again. (You will have to unplug the power cord of the machine to turn 
it off.)
Cannot access Removable Disk 
from Desktop icon. Make sure that you have correctly inserted the memory card.
Part of my photo is missing when 
printed. Make sure that Borderless Printing and Cropping are turned off. (See 
Borderless 
printing  in chapter 4  and Cropping  in chapter 4 of the Advanced User’s Guide .)