Brother DCP 8065DN User Manual

Troubleshooting and routine maintenance59
Error messagesC
As with any sophisticated office product, errors may occur. If this happens, your machine will 
identify the error and display an error message. The most common error messages are shown 
below.
Error MessageCauseAction
Check Paper 
Size Paper is not the correct size. Load the correct size of paper and then set the 
Paper Size (Menu, 1 , 2). (See  Paper Size  on 
page 17.) Then, set the Tray Use for copying 
and printing ( Menu, 1, 5 , 1 or  Menu ,...

60
Drum Near EndThe drum unit is near the end of its 
life. Use the drum unit until you have a print quality 
problem; then replace the drum unit with a new 
one.
See 
Replacing the drum unit (DR-520)
 on page 76
The drum counter was not reset 
when a new drum was installed. 1. Open the front cover, and then press 
Clear/Back .
2. Press  1 to reset.
Duplex 
Disabled  
(DCP-8065DN only)
The duplex tray is not installed 
properly. Remove the duplex tray and install it again.
Dust on Drum The primary corona...

Troubleshooting and routine maintenance61
Paper Jam 
Tray1
Paper Jam 
Tray2The paper is jammed in the paper 
tray of the machine.
(See 
Paper jams  on page 63.)
Replace Fuser It is time to replace the fuser unit. Call Brother Customer Service to replace the 
fuser unit.
Replace Laser It is time to replace the laser unit. Call Brother Customer Service to replace the 
laser unit.
Replace PF 
Kit1 It is time to replace the paper 
feeding kit for Tray 1. Call Brother Customer Service to replace the 
PF Kit...

62
Document jamsC
If the document is jammed, follow the steps 
below.
Document is jammed in the top of the 
ADF unit
C
The document may get jammed if it is not 
inserted or fed properly, or if it is too long. 
Follow the steps below to clear a document 
jam.
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document out to the 
left.
 
dClose the ADF cover.
ePress Stop/Exit .
Document is jammed under the 
document cover
C
aTake out any paper from the ADF that is...

Troubleshooting and routine maintenance63
Document is jammed in the duplex 
slot (DCP-8065DN only)
C
aTake out any paper from the ADF that is 
not jammed.
bPull the jammed document out to the 
right.
 
cPress Stop/Exit .
Paper jamsC
To clear paper jams, please follow the steps 
in this section.
HOT SURFACE 
After you have just used the machine, some 
internal parts of the machine will be 
extremely hot. When you open the front or 
back cover of the machine, DO NOT touch 
the shaded parts shown in the...

64
cPress the cover release lever to open 
the front cover. 
 
dSlowly take out the drum unit and toner 
cartridge assembly. The jammed paper 
may be pulled out with the toner 
cartridge and drum unit assembly, or 
this may release the paper so you can 
pull it out of the paper tray opening.
 
CAUTION 
To prevent damage to the machine from 
static electricity, DO NOT touch the 
electrodes shown in the illustration.
 
 
ePut the drum unit and toner cartridge 
assembly back in the machine.
 
fClose the...

Troubleshooting and routine maintenance65
Paper is jammed at the back of the 
machine
C
aPress the cover release lever to open 
the front cover.
 
bTake out the drum unit and toner 
cartridge assembly.
 
cOpen the back cover.  
d Pull the tabs at the left and right hand 
sides toward you to open the fuser 
cover (1). 
 
eUsing both hands, gently pull the 
jammed paper out of the fuser unit.
 
fClose the back cover.
1
 

66
gPut the drum unit and toner cartridge 
assembly back in the machine.
 
hClose the front cover.
Paper is jammed in the duplex tray 
(DCP-8065DN only)
C
aPull the duplex tray completely out of the 
machine.
 
bPull the jammed paper out of the 
machine or the duplex tray.
 
cPut the duplex tray back in the machine. 
 

Troubleshooting and routine maintenance67
Paper is jammed inside the drum unit 
and toner cartridge assembly
C
aPress the cover release lever to open 
the front cover.
 
bTake out the drum unit and toner 
cartridge assembly. 
 
cHold down the lock lever on the right and 
take the toner cartridge out of the drum 
unit.
Take out the jammed paper if there is 
any inside the drum unit.
 
dPut the toner cartridge back into the 
drum unit until you hear it lock into place. 
If you put it in properly, the lock...

68
Routine maintenanceC
CAUTION 
The drum unit contains toner, so handle it 
carefully. If toner scatters on your hands or 
clothes, wipe or wash it off with cold water 
at once.
 
Cleaning the outside of the 
machineC
CAUTION 
Use neutral detergents. Cleaning with 
volatile liquids such as thinner or benzine 
will damage the outside surface of the 
machine.
  
DO NOT use cleaning materials that 
contain ammonia.
  
DO NOT use isopropyl alcohol to remove 
dirt from the control panel. It may crack the...