Brother DCP 8020 User Manual

IMPORTANT INFORMATION   13 - 4
Laser safety
This equipment is certified as a Class I laser product under the U.S. 
Department of Health and Human Services (DHHS) Radiation 
Performance Standard according to the Radiation Control for Health 
and Safety Act of 1968. This means that the equipment does not 
produce hazardous laser radiation.
Since radiation emitted inside the equipment is completely confined 
within protective housings and external covers, the laser beam 
cannot escape from the DCP during...

13 - 5   IMPORTANT INFORMATION
WARNING
Changes or modifications not expressly approved by Brother 
Industries, Ltd. may void the user’s authority to operate the 
equipment.
Internal laser radiation
Max. Radiation Power
Wave Length
Laser Class5 mW
760 - 810 nm
Class IIIb (Accordance with 21 CFR 
Part 1040.10)
 

IMPORTANT INFORMATION   13 - 6
Important safety instructions
1Read all of these instructions.
2Save them for later reference.
3Follow all warnings and instructions marked on the product.
4Before cleaning, turn off the DCP’s power switch and unplug the 
power cord from the wall outlet. Do not use liquid or aerosol 
cleaners. Use a damp cloth for cleaning.
5Do not use this product near water.
6Do not place this product on an unstable cart, stand, or table. 
The product may fall, causing serious damage to...

13 - 7   IMPORTANT INFORMATION
13Never push objects of any kind into this product through cabinet 
slots, since they may touch dangerous voltage points or short 
out parts resulting in the risk of fire or electric shock. Never spill 
liquid of any kind on the product. Do not attempt to service this 
product yourself because opening or removing covers may 
expose you to dangerous voltage points and other risks and 
may void your warranty. Refer all servicing to a Brother 
Authorized Service Center. For...

IMPORTANT INFORMATION   13 - 8
Trademarks
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International 
Corporation.
© Copyright 2003 Brother Industries, Ltd. All rights reserved.
Windows, Microsoft and MS-DOS are registered trademarks of 
Microsoft in the U.S. and other countries.
Macintosh, QuickDraw, iMac and iBook are trademarks or registered 
trademarks of...

14 - 1   TROUBLESHOOTING AND ROUTINE MAINTENANCE
14
 
Troubleshooting 
Error messages
As with any sophisticated office product, errors may occur. If this 
happens, your DCP identifies the problem and displays an error 
message. The most common error messages are shown below.
You can correct most problems by yourself. If you need additional 
help, call the Brother fax back system (USA only).
In USA only: 1-800-521-2846
Troubleshooting and routine 
maintenance
IMPORTANT
For technical help, you must call...

TROUBLESHOOTING AND ROUTINE MAINTENANCE   14 - 2
Check Scan 
LockThe scanner lock is locked.  Release the scanner lock lever, and 
then press Stop/Exit.
Cooling Down
Wait for a 
whileThe temperature of the drum unit or toner 
cartridge is too hot. The DCP will pause its 
current print job and go in
to cooling down mode. During the cooling 
down mode, you will hear the cooling fan 
running while the display on the DCP shows 
Cooling Down, and Wait for a while.You must wait 20 minutes for it to 
cool....

14 - 3   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Pls Open 
CoverA page, piece of paper or paper clip, etc. may 
be jammed inside the DCP.Open the front cover. If you see any 
jammed paper or other item, gently 
pull it out, then close the front cover. 
If the error message remains, open 
and close the front cover again.
If the DCP cannot reset itself and 
return to the copy setting prompt, it 
will display Machine Error XX.
Please call Brother Customer 
Service and tell them the Machine 
Error number:
In...

TROUBLESHOOTING AND ROUTINE MAINTENANCE   14 - 4
Original jams
Based upon where the original is jammed, follow the appropriate set 
of instructions to remove it.
Original is jammed in the top of the ADF unit.
1Take out any paper from 
the ADF that is not 
jammed.
2Lift the ADF cover.
3Pull the jammed original 
out to the right.
4Close the ADF cover.
5Press Stop/Exit.
Original is jammed inside the ADF unit.
1Take out any paper from 
the ADF that is not 
jammed.
2Lift the document cover.
3Pull the jammed...

14 - 5   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Paper jams
To clear paper jams, please follow the steps in this section.
WARNING
After you have just used the DCP, some parts inside the DCP are 
extremely hot. When you open the front cover or back output tray of 
the DCP, never touch the shaded parts shown in the following 
diagram.
Clear the jammed paper as follows. 
If the jammed paper is removed completely by using the information 
in the following steps, you can install the paper tray first, and then...