Brother Dcp 7010r User Manual

Important information5 - 2
5
International E
NERGY STAR® 
Compliance Statement
The purpose of the International ENERGY STAR® 
Program is to promote the development and 
popularization of energy-efficient office equipment.
As an E
NERGY STAR® Partner, Brother Industries, 
Ltd. has determined that this product meets the 
E
NERGY STAR® guidelines for energy efficiency.
Radio interference (220-240V 
Model Only)
This product complies with EN55022(CISPR 
Publication 22)/Class B.
Before this product is used,...

Chapter 5
5 - 3
ADo not allow anything to rest on the power 
cord. Do not place this product where people 
can walk on the cord.
BDo not place anything in front of the machine 
that will block printing. Do not place anything 
in the path of printing.
CWait until pages have exited the machine 
before picking them up.
DUnplug this product from the power socket 
and refer servicing to Authorized Service 
Personnel under the following conditions: 
 When the power cord is damaged or  frayed.
 If liquid has...

6 - 1
6
6
Troubleshooting
Error messages
As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the problem and displays an error message. The most common error messages are shown below.
You can correct most problems by yourself. If you need more help, the Brother Solutions Center 
offers latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Troubleshooting and routine 
maintenance
ERROR MESSAGES
ERROR MESSAGE CAUSE ACTION
Back...

Chapter 6
6 - 2
Machine too Hot The inside of the machine is too hot. Listen to the machine to check that the cooling fan is 
spinning. Make sure that the air vents are not covered 
up or blocked.
If the fan is spinning and air vents are clear, you should 
let the machine cool down for several minutes before 
using it again.
If the fan is not spinning, turn off the machine and then 
on again. 
No cartridge The toner cartridge is not installed 
properly. Reinstall the toner cartridge.
No Paper Fed The...

Troubleshooting and routine maintenance6 - 3
6
Document jams 
(DCP-7025 only)
If the document is jammed, follow the steps 
below.
Document is jammed in the top of the 
ADF unit
1Take out any paper from the ADF that is 
not jammed.
2Open the ADF cover.
3Pull the jammed document out to the 
left.
4Close the ADF cover.
5Press 
Stop/Exit .
Document is jammed inside the ADF 
unit
1Take out any paper from the ADF that is 
not jammed.
2Lift the document cover.
3Pull the jammed document out to the 
right....

Chapter 6
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Paper jams
To clear paper jams, please follow the steps 
in this section.
Paper is jammed inside the machine
1Pull the paper tray completely out of the 
machine.
2Pull the jammed paper up and out of the 
paper tray opening.
3Open the front cover. 
4Pull out the drum unit and toner 
cartridge assembly. The jammed paper 
may be pulled out with the toner 
cartridge and drum unit assembly, or 
this may release the paper so you can 
pull it up and out of the paper tray 
opening.
5If you...

Troubleshooting and routine maintenance6 - 5
6
6Put the drum unit and toner cartridge 
assembly back in the machine.
7Close the front cover.
8Put the paper tray in the machine.
Paper is jammed at back of the 
machine
1Open the front cover. 
2Pull out the drum unit and toner 
cartridge assembly.
3Open the back cover. 
CAUTION
To prevent damage to the machine 
caused by static electricity, do not touch 
the electrodes shown in the following 
diagram.
 

Chapter 6
6 - 6
4Pull the tab toward you to open the rear 
chute cover. 
5Pull the jammed paper out of the fuser 
unit. If the jammed paper cannot be 
pulled out easily, push down the blue tab 
with one hand as you gently pull the 
paper out with other hand.
6Close the back cover.
7Put the drum unit and toner cartridge 
assembly back into the machine.
8Close the front cover.
 

Troubleshooting and routine maintenance6 - 7
6
Paper is jammed inside the drum unit 
and toner cartridge assembly
1Open the front cover.
2Pull out the drum unit and toner 
cartridge assembly. 
3Hold down the lock lever on the left and 
pull the toner cartridge out of the drum 
unit.
Take out the jammed paper if there is 
any inside the drum unit.
4Put the toner cartridge back into the 
drum unit until you hear it lock into place. 
If you put it in properly, the lock lever will 
lift automatically.
5Put...

Chapter 6
6 - 8
If you are having difficulty with your machine
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
The Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
DIFFICULTYSUGGESTIONS 
Printing Difficulties
Poor print quality See  Improving the print quality on page 6-11.
Vertical black lines. Sometimes you may see vertical streaks/black lines on the printed pages. The...