Brother Dcp 7010r User Manual

							
Important information5 - 2
5
International E
NERGY STAR® 
Compliance Statement
The purpose of the International ENERGY STAR® 
Program is to promote the development and 
popularization of energy-efficient office equipment.
As an E
NERGY STAR® Partner, Brother Industries, 
Ltd. has determined that this product meets the 
E
NERGY STAR® guidelines for energy efficiency.
Radio interference (220-240V 
Model Only)
This product complies with EN55022(CISPR 
Publication 22)/Class B.
Before this product is used, ensure that you use 
the following interface cables.
1A shielded parallel interface cable with 
twisted-pair conductors and that is marked 
IEEE 1284 compliant. The cable must not 
exceed 2.0 meters in length.
2A USB cable. The cable must not exceed 2.0 
meters in length.
Important safety instructions
1Read all of these instructions.
2Save them for later reference.
3Follow all warnings and instructions marked 
on the product.
4Unplug this product from the wall socket 
before cleaning inside of the machine. Do 
not use liquid or aerosol cleaners. Use a 
damp cloth for cleaning.
5Do not use this product near water.
6Do not place this product on an unstable 
cart, stand, or table. The product may fall, 
causing serious damage to the product.
7Slots and openings in the cabinet and the 
back or bottom are provided for ventilation; 
to ensure reliable operation of the product 
and to protect it from overheating, these 
openings must not be blocked or covered. 
The openings should never be blocked by 
placing the product on a bed, sofa, rug, or 
other similar surface. This product should 
never be placed near or over a radiator or 
heater. This product should never be placed 
in a built-in installation unless proper 
ventilation is provided.
8This product should be operated from the 
type of power source indicated on the label. 
If you are not sure of the type of power 
available, call your dealer or local power 
company.
9Use only the power cord supplied with this 
machine.
0This product is equipped with a 3-wire 
grounded plug. This plug will only fit into a 
grounded power outlet. This is a safety 
feature. If you are unable to insert the plug 
into the outlet, call your electrician to replace 
your obsolete outlet. Do not defeat the 
purpose of the grounded plug.
 
						

							
Chapter 5
5 - 3
ADo not allow anything to rest on the power 
cord. Do not place this product where people 
can walk on the cord.
BDo not place anything in front of the machine 
that will block printing. Do not place anything 
in the path of printing.
CWait until pages have exited the machine 
before picking them up.
DUnplug this product from the power socket 
and refer servicing to Authorized Service 
Personnel under the following conditions: 
 When the power cord is damaged or  frayed.
 If liquid has been spilled into the product.
 If the product has been exposed to rain or  water.
 If the product does not operate normally  when the operating instructions are 
followed. Adjust only those controls that 
are covered by the operating instructions. 
Improper adjustment of other controls may 
result in damage and will often require 
extensive work by a qualified technician to 
restore the product to normal operation.
 If the product has been dropped or the  cabinet has been damaged.
 If the product exhibits a distinct change in  performance, indicating a need for service.
ETo protect your product against power 
surges, we recommend the use of a power 
protection device (Surge Protector).
FTo reduce the risk of fire, electric shock and 
injury to people, note the following: 
 Do not use this product near appliances that use water, a swimming pool or in a wet 
basement.
 Use only the power cord supplied with this  machine.
Trademarks
The Brother logo is a registered trademark of 
Brother Industries, Ltd.
Brother is a registered trademark of Brother 
Industries, Ltd.
Multi-Function Link is a registered trademark of 
Brother International Corporation.
© 2004-2005 Brother Industries, Ltd. All rights 
reserved.
Windows and Microsoft are registered trademarks 
of Microsoft in the U.S. and other countries.
Macintosh and TrueType are registered 
trademarks of Apple Computer, Inc.
PaperPort and OmniPage OCR are registered 
trademarks of ScanSoft, Inc.
Presto! PageManager is a registered trademark of 
NewSoft Technology Corporation.
Each company whose software title is mentioned 
in this manual has a Software License Agreement 
specific to its proprietary programs.
All other brand and product names mentioned 
in this User’s Guide, and the Software User’s 
Guide are registered trademarks of their 
respective companies.
 
						

							
6 - 1
6
6
Troubleshooting
Error messages
As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the problem and displays an error message. The most common error messages are shown below.
You can correct most problems by yourself. If you need more help, the Brother Solutions Center 
offers latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Troubleshooting and routine 
maintenance
ERROR MESSAGES
ERROR MESSAGE CAUSE ACTION
Back Cover OpenThe back cover is not completely 
closed. Close the back cover of the machine.
Change Drum Soon The drum unit is near the end of its life. Use the drum unit until you have a print quality 
problem; then replace the drum unit with a new one. 
See Replacing the drum unit (DR-2000)  on page 6-23.
Cooling Down
Wait for a while The temperature of the drum unit or 
toner cartridge is too hot. The machine 
will pause its current print job and go 
into cooling down mode. During the 
cooling down mode, you will hear the 
cooling fan running while the display on 
the machine shows 
Cooling Down, 
and  Wait for a while .You must wait 20 minutes for it to cool.
Cover is Open The front cover is not completely 
closed.  Close the front cover for the drum unit.
Document Jam
(DCP-7025 only) The document was not inserted or fed 
properly or the document scanned from 
the ADF was too long. See 
Document jams (DCP-7025 only)  on page 6-3.
See  Using the automatic document feeder (ADF) 
(DCP-7025 only)  on page 1-4.
Data Remaining Print data is left in the machine’s 
memory. Re-start printing from your computer.
Print data is left in the machine’s 
memory. The USB or Parallel cable was 
unplugged while the computer was 
sending the data to the machine. Press 
Job Cancel .  The machine will cancel the job 
and eject the page that is being printed.
Try to print again.
Dust on Drum The drum unit needs to be cleaned. See  Cleaning the drum unit on page 6-12.
Fail to Warm up The fuser unit is too cold. Turn off the machine’s power switch, and check the 
machine’s environment. If it is in a location that is too 
cold or too hot, try to cool or warm the room by turning 
on the air conditioner or heater. Or, change the 
location. Then, turn on the machine’s power switch.
Unit is too Hot
The fuser unit is too hot.
 
						

							
Chapter 6
6 - 2
Machine too Hot The inside of the machine is too hot. Listen to the machine to check that the cooling fan is 
spinning. Make sure that the air vents are not covered 
up or blocked.
If the fan is spinning and air vents are clear, you should 
let the machine cool down for several minutes before 
using it again.
If the fan is not spinning, turn off the machine and then 
on again. 
No cartridge The toner cartridge is not installed 
properly. Reinstall the toner cartridge.
No Paper Fed The machine is out of paper or paper is 
not properly loaded in the paper tray. Refill the paper in the paper tray and then press 
Start.
— OR —
Remove the paper and load it again and then press 
Start .
Out of Memory The machine’s memory is full. (Copy operation in process)
Press Stop/Exit  and wait until the other operations in 
process finish and then try again.
(Printing operation in process)
Reduce print resolution. (See  Advanced tab in the 
Software User’s Guide on the CD-ROM.)
Paper jam Inside The paper is jammed inside the 
machine. (See 
Paper jams  on page 6-4.)
Paper Jam Rear The paper is jammed in the back of the 
machine. (See 
Paper jams  on page 6-4.)
Paper Jam Tray The paper is jammed in the paper tray 
of the machine. (See 
Paper jams  on page 6-4.)
Scanner Locked The scanner glass’s sensor 
does not move to the home position.  Turn off the machine and then on again.
Toner Life End The toner cartridge and drum unit 
assembly are not installed or it is not 
installed properly.
—OR —
Toner is used up and printing is not 
possible. Re-install the toner cartridge and drum unit assembly.
—
OR —
Replace the toner cartridge with a new one. 
(See  Replacing the toner cartridge (TN-2000)  on page 
6-20.)
Toner Low The toner cartridge is near the end of its 
life and will soon need replacing. Order a new toner cartridge now.
Unable to Init.
(Initialize)
Unable to Print
Unable to Scan The machine has a mechanical 
problem.
Turn off the machine’s power switch, and then on 
again, If the error message continues, leave the 
machine for several minutes, and then try to print, copy 
or scan again.
ERROR MESSAGES
ERROR MESSAGE CAUSE ACTION
 
						

							
Troubleshooting and routine maintenance6 - 3
6
Document jams 
(DCP-7025 only)
If the document is jammed, follow the steps 
below.
Document is jammed in the top of the 
ADF unit
1Take out any paper from the ADF that is 
not jammed.
2Open the ADF cover.
3Pull the jammed document out to the 
left.
4Close the ADF cover.
5Press 
Stop/Exit .
Document is jammed inside the ADF 
unit
1Take out any paper from the ADF that is 
not jammed.
2Lift the document cover.
3Pull the jammed document out to the 
right.
4Close the document cover.
5Press Stop/Exit .
— OR —
1Pull the jammed document out to the 
right.
2Press  Stop/Exit .
 
						

							
Chapter 6
6 - 4
Paper jams
To clear paper jams, please follow the steps 
in this section.
Paper is jammed inside the machine
1Pull the paper tray completely out of the 
machine.
2Pull the jammed paper up and out of the 
paper tray opening.
3Open the front cover. 
4Pull out the drum unit and toner 
cartridge assembly. The jammed paper 
may be pulled out with the toner 
cartridge and drum unit assembly, or 
this may release the paper so you can 
pull it up and out of the paper tray 
opening.
5If you cannot remove the drum unit and 
toner cartridge assembly easily, do not 
use extra force. Instead, lift the scanner 
cover and use both hands to carefully 
pull the jammed paper up and out of the 
output tray opening.
WARNING
After you have just used the machine, 
some parts inside the machine are 
extremely hot. When you open the front 
cover or back cover of the machine, never 
touch the shaded parts shown in the 
following diagram.
 
						

							
Troubleshooting and routine maintenance6 - 5
6
6Put the drum unit and toner cartridge 
assembly back in the machine.
7Close the front cover.
8Put the paper tray in the machine.
Paper is jammed at back of the 
machine
1Open the front cover. 
2Pull out the drum unit and toner 
cartridge assembly.
3Open the back cover. 
CAUTION
To prevent damage to the machine 
caused by static electricity, do not touch 
the electrodes shown in the following 
diagram.
 
						

							
Chapter 6
6 - 6
4Pull the tab toward you to open the rear 
chute cover. 
5Pull the jammed paper out of the fuser 
unit. If the jammed paper cannot be 
pulled out easily, push down the blue tab 
with one hand as you gently pull the 
paper out with other hand.
6Close the back cover.
7Put the drum unit and toner cartridge 
assembly back into the machine.
8Close the front cover.
 
						

							
Troubleshooting and routine maintenance6 - 7
6
Paper is jammed inside the drum unit 
and toner cartridge assembly
1Open the front cover.
2Pull out the drum unit and toner 
cartridge assembly. 
3Hold down the lock lever on the left and 
pull the toner cartridge out of the drum 
unit.
Take out the jammed paper if there is 
any inside the drum unit.
4Put the toner cartridge back into the 
drum unit until you hear it lock into place. 
If you put it in properly, the lock lever will 
lift automatically.
5Put the drum unit and toner cartridge 
assembly back in the machine.
6Close the front cover.
 
						

							
Chapter 6
6 - 8
If you are having difficulty with your machine
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
The Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
DIFFICULTYSUGGESTIONS 
Printing Difficulties
Poor print quality See  Improving the print quality on page 6-11.
Vertical black lines. Sometimes you may see vertical streaks/black lines on the printed pages. The  drum unit’s primary corona wire for printing may be dirty. Clean your primary 
corona wire (See Cleaning the corona wire  on page 6-19). 
Copy Quality Difficulties
Vertical black streaks or black spots 
appear in copies. Sometimes you may see vertical streaks on your copies. Either the scanner or the 
drum unit’s primary corona wire for printing is dirty. Clean them both. 
(See 
Cleaning the scanner glass  on page 6-17 and Cleaning the corona wire  on 
page 6-19.)
Printer Difficulties 
The machine does not print. Please make sure:  The machine is plugged in and the power switch is turned on.
—OR —
 The toner cartridge and drum unit are installed properly. (See  Replacing the 
drum unit (DR-2000)  on page 6-23.)
— OR —
 The interface cable is securely connected between the machine and computer.  (See the Quick Setup Guide.) 
— OR —
 Check to see if LCD is showing an error message. (See  Error messages on 
page 6-1.)
— OR —
 Machine is online. Click  Start and then  Printer and Faxes . Right-click the 
‘Brother DCP-7010 or DCP-7025’. Make sure that “Use Printer Offline” is 
unchecked.
The machine prints unexpectedly 
or it prints garbage. Turn off the machine’s power switch and then on it again. Check the primary 
settings in your application software to make sure it is set up to work with your 
machine.
The machine prints first couple of 
pages correctly, then some pages 
have text missing. Your computer is not recognizing the machine’s input buffer full signal. Please 
make sure you connect the machine cable correctly. (See the Quick Setup Guide.)
The machine cannot print full pages 
of a document. 
Out of Memory  message occurs. Reduce the printing resolution. (See 
Advanced tab in the Software User’s Guide 
on the CD-ROM.)
Reduce the complexity of your document and try again. Reduce the graphic quality 
or the number of font sizes within your application software. 
My headers or footers appear when 
I view my document on the screen 
but do not appear when I print 
them. Your machine can print 62 lines per page. The top two lines and bottom two lines 
are a restricted area that will not accept print. Adjust the top and bottom margins 
in your document to allow for this.