Brother Dcp 395cn User Manual

Troubleshooting and Routine Maintenance79
B
Network Difficulties
DifficultySuggestions
Cannot print over the network. Make sure that your machine is powered on and is online and in Ready mode.  Print a Network Configuration list (see  Printing Reports on page 25) and check the 
current Network settings printed in this list. Reconnect the LAN cable to the hub to 
verify that the cabling and network connections are good. If possible, try 
connecting the machine to a different port on your hub using a...

80
Error and Maintenance messagesB
As with any sophisticated office product, errors may occur and consumable items may need to be 
replaced. If this happens, your machine identifies the problem and shows a message. The most 
common error and maintenance messages are shown below.
You can correct most errors and clear routine maintenance by yourself. If you need more help, the 
Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error...

Troubleshooting and Routine Maintenance81
B
Cannot DetectYou installed a new ink cartridge 
too quickly and the machine did 
not detect it. Take out the new ink cartridge and 
re-install it slowly.
If you are not using genuine 
Brother Innobella™ ink the 
machine may not detect the ink 
cartridge. Use a new Genuine Brother Innobella™ 
Ink Cartridge. If the error is not cleared, call 
Brother Customer Service.
An ink cartridge is not installed 
properly. Take out the ink cartridge and re
-install it...

82
No CartridgeAn ink cartridge is not installed 
properly. Take out the ink cartridge and re-install it 
slowly until it clicks. (See 
Replacing the ink 
cartridges  on page 87.)
No File The memory card or USB Flash 
memory drive in the media drive 
does not contain a .JPG file. Put the correct memory card or USB Flash 
memory drive into the slot again.
No Paper Fed The Photo Bypass Tray is in the 
Photo printing position. Verify that the Photo Bypass Tray is in the 
Normal
 printing position. (See...

Troubleshooting and Routine Maintenance83
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Unable to Clean XX
Unable to Init. XX
Unable to Print XX
Unable to Scan XX
(If the LCD shows error 
number 46, see the error 
message 
Unable to Clean 46  
Unable to Init. 46  
Unable to Print 46  
in this table.) The machine has a mechanical 
problem.
–OR–
A foreign object such as a 
paperclip or ripped paper is in the 
machine.
Open the scanner cover and remove any 
foreign objects and paper scraps inside the 
machine. If the error message continues,...

84
Unusable Device
Disconnect device from 
front connector & 
turn machine off & 
then on
A broken device has been 
connected to the USB direct 
interface. Unplug the device from the USB direct 
interface, then press 
On/Off to turn the 
machine off and then on again.
Unusable Device
Please Disconnect 
USB Device. A USB device or USB Flash 
memory drive that is not 
supported has been connected 
to the USB direct interface. 
(For more information, visit us at 
http://solutions.brother.com
)Unplug the...

Troubleshooting and Routine Maintenance85
B
Error animationB
Error animations automatically display step-
by-step instructions when paper gets 
jammed. You can read the steps at your own 
pace by pressing c to see the next step and  d 
to go backward. If you do not press a key, 
after 1 minute the animation starts running 
automatically again.
Note
You can press  d, c or  OK  to pause the 
auto-animation and go back to step-by-
step mode.
 
Printer jam or paper jamB
Take out the jammed paper depending...

86
dOpen the Jam Clear Cover (1) at the 
back of the machine. Pull the jammed 
paper out of the machine.
 
 
eClose the Jam Clear Cover. 
Make sure the cover is closed properly.
 
fLift the scanner cover (1) from the front 
side of the machine until it locks 
securely in the open position.
Make sure that there is no jammed 
paper left inside the machine.
 
IMPORTANT
• If the paper is jammed under the print head, unplug the machine from the power 
source, and then move the print head to 
take out the...

Troubleshooting and Routine Maintenance87
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gLift the scanner cover to release the 
lock ( ). Gently push the scanner cover 
support down ( ) and close the 
scanner cover ( ) using both hands.
 
hPush the paper tray firmly back into the 
machine.
iWhile holding the paper tray in place, 
pull out the paper support ( ) until it 
clicks, and then unfold the paper 
support flap ( ).
 
Make sure you pull out the paper 
support until it clicks.
IMPORTANT
DO NOT use the paper support flap for 
Legal size...

88
bPress down the ink release lever and 
take out the ink cartridge for the color 
shown on the LCD.
 
 
cOpen the new ink cartridge bag for the 
color shown on the LCD, and then take 
out the ink cartridge.
dTurn the green knob on the protective 
yellow cap clockwise until it clicks to 
release the vacuum seal, then remove 
the cap (1).
 
 
eEach color has its own correct position. 
Insert the ink cartridge in the direction of 
the arrow on the label.
 
1