Brother Dcp 385c User Manual

Troubleshooting and Routine Maintenance73
B
Cover is OpenThe scanner cover is not closed 
completely. Lift the scanner cover and then close it 
again.
The ink cartridge cover is not 
completely closed. Firmly close the ink cartridge cover until it 
clicks.
Data Remaining Print data is left in the machines 
memory. Press 
Stop/Exit . The machine will cancel 
the job and clear it from the memory. Try to 
print again.
High Temperature The print head is too warm. Allow the machine to cool down.
Hub is...

74
No Paper FedThe machine is out of paper or 
paper is not properly loaded in 
the paper tray. Do one of the following:
„ Refill the paper in the paper tray, and 
then press  Mono Start  or 
Colour Start .
„ Remove the paper and load it again 
and then press  Mono Start or 
Colour Start . 
The Jam Clear Cover is not 
closed properly. Check that the Jam Clear Cover is closed. 
(See 
Printer jam or paper jam  on page 75.)
The paper is jammed in the 
machine. See 
Printer jam or paper jam  on page 75.
Out...

Troubleshooting and Routine Maintenance75
B
Error animationB
Error animation displays step-by-step 
instructions when paper gets jammed or ink 
cartridges become empty. You can read the 
steps at your own pace by pressing c to see 
the next step and  d to go backward. If you do 
not press a key, after 1 minute the animation 
starts running automatically again.
Note
You can press  c, d or  OK  to pause the 
auto-animation and go back to step-by-
step mode.
 
Printer jam or paper jamB
Take out the jammed...

76
eClose the Jam Clear Cover. 
Make sure the cover is closed properly.
 
fUsing both hands, use the finger holds 
on both sides of the machine to lift the 
scanner cover (1) until it locks securely 
in the open position. 
Make sure that there is no jammed 
paper left inside the machine. Check 
both ends of the print carriage.
 
Note
• If the paper is jammed under the print head, unplug the machine from the power 
source, and then move the print head to 
take out the paper.
• If the print head has...

Troubleshooting and Routine Maintenance77
B
hPush the paper tray firmly back into the 
machine. While holding the paper tray in 
place, pull out the paper support until it 
clicks and unfold the paper support flap.
Note
Make sure you pull out the paper support 
until it clicks.
 
 
Routine maintenanceB
Replacing the ink cartridgesB
Your machine is equipped with an ink dot 
counter. The ink dot counter automatically 
monitors the level of ink in each of the 4 
cartridges. When the machine detects an ink...

78
bPress the lock release lever as shown to 
release the cartridge indicated on the 
LCD. Remove the cartridge from the 
machine.
 
 
cOpen the new ink cartridge bag for the 
colour shown on the LCD, and then take 
out the ink cartridge.
dTurn the green knob on the protective 
yellow cap clockwise until it clicks to 
release the vacuum seal, then remove 
the cap (1).
 
 
eEach colour has its own correct position. 
Insert the ink cartridge in the direction of 
the arrow on the label.
 
1
 

Troubleshooting and Routine Maintenance79
B
fGently push the ink cartridge until it 
clicks, and then close the ink cartridge 
cover.
 
gThe machine will automatically reset the 
ink dot counter.
Note
• If you replaced an ink cartridge, for example Black, the LCD may ask you to 
verify that it was a brand new one 
(Did You Change Black ). For 
each new cartridge you installed, press 
+ (Yes ) to automatically reset the ink dot 
counter for that colour. If the ink cartridge 
you installed is not a brand...

80
Cleaning the outside of the 
machineB
CAUTION 
Use neutral detergents. Cleaning with 
volatile liquids such as thinner or benzine 
will damage the outside surface of the 
machine.
  
DO NOT use cleaning materials that 
contain ammonia.
 
 
DO NOT use isopropyl alcohol to remove 
dirt from the control panel. It may crack the 
panel.
 
Clean the outside of the machine as 
follows:
B
aPull the paper tray (1) completely out of 
the machine.
 
bWipe the outside of the machine with a 
soft cloth to remove...

Troubleshooting and Routine Maintenance81
B
Cleaning the machine printer 
platenB
WARNING 
Be sure to unplug the machine from the 
electrical socket before cleaning the printer 
platen (1).
 
aLift the scanner cover until it locks 
securely into the open position.
bClean the machine printer platen (1) and 
the area around it, wiping off any 
scattered ink with a safe, dry lint-free 
cloth.
 
Cleaning the paper pick-up 
rollerB
aPull the paper tray completely out of the 
machine.
bUnplug the machine from...

82
Cleaning the print headB
To maintain print quality, the machine will 
automatically clean the print head when 
needed. You can start the cleaning process 
manually if there is a print quality problem.
Clean the print head and ink cartridges if you 
get a horizontal line or blank text in the text or 
graphics on your printed pages. You can 
clean Black only, three colours at a time 
(Yellow/Cyan/Magenta), or all four colours at 
once.
Cleaning the print head consumes ink. 
Cleaning too often uses ink...