Brother Dcp 385c User Manual

							
Troubleshooting and Routine Maintenance73
B
Cover is OpenThe scanner cover is not closed 
completely. Lift the scanner cover and then close it 
again.
The ink cartridge cover is not 
completely closed. Firmly close the ink cartridge cover until it 
clicks.
Data Remaining Print data is left in the machines 
memory. Press 
Stop/Exit . The machine will cancel 
the job and clear it from the memory. Try to 
print again.
High Temperature The print head is too warm. Allow the machine to cool down.
Hub is Unusable. A Hub or USB Flash memory 
drive with Hub has been 
connected to the USB direct 
interface. A Hub or USB Flash memory drive with 
Hub are not supported. Unplug the device 
from the USB direct interface.
Image Too Long. The proportions of your photo 
are irregular so effects could not 
be added. Choose a regularly proportioned image.
Image Too Small. The size of your photo is too 
small to trim. Choose a larger image.
Ink low One or more of the ink cartridges 
are running out of ink. Order a new ink cartridge. 
Low Temperature The print head is too cold. Allow the machine to warm up.
Media Error The memory card is either 
corrupted, incorrectly formatted, 
or there is a problem with the 
memory card. Put the card firmly into the slot again to 
make sure it is in the correct position. If the 
error remains, check the media drive (slot) 
of the machine by putting in another 
memory card that you know is working.
Media is Full. The memory card or USB Flash 
memory drive you are using 
already contains 999 files. Your machine can only save to your 
memory card or USB Flash memory drive 
if it contains less than 999 files. Try 
deleting unused files to free some space 
and try again.
No Cartridge An ink cartridge is not installed 
correctly. Take out the ink cartridge and put it in 
again seating it properly. (See 
Replacing 
the ink cartridges  on page 77.)
No File The memory card or USB Flash 
memory drive in the media drive 
does not contain a .JPG file. Put the correct memory card or USB Flash 
memory drive into the slot again.
Error MessageCauseAction
 
						

							
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No Paper FedThe machine is out of paper or 
paper is not properly loaded in 
the paper tray. Do one of the following:
„ Refill the paper in the paper tray, and 
then press  Mono Start  or 
Colour Start .
„ Remove the paper and load it again 
and then press  Mono Start or 
Colour Start . 
The Jam Clear Cover is not 
closed properly. Check that the Jam Clear Cover is closed. 
(See 
Printer jam or paper jam  on page 75.)
The paper is jammed in the 
machine. See 
Printer jam or paper jam  on page 75.
Out of Memory The machines memory is full. Copy operation in progress
Press Stop/Exit  and wait until the other 
operations in progress finish and then try 
again.
The memory card or USB Flash 
memory drive you are using does 
not have enough free space to 
scan the documents. Delete unused files from your memory card 
or USB Flash memory drive to make some 
free space and then try again.
Paper Jam Paper is jammed in the machine. Remove the jammed paper by following 
the steps in Printer jam or paper jam  
on page 75.
Make sure the paper length guide is 
adjusted to the correct paper side.
Unable to CleanXX
Unable to Init. XX
Unable to Print XX
Unable to Scan XX The machine has a mechanical 
problem.
–OR–
A foreign object such as a clip or 
ripped paper is in the machine. Open the scanner cover and look on the 
left, middle and right hand side under the 
covers for foreign objects and paper 
scraps. If the error message continues, 
disconnect the machine from the power for 
several minutes, then reconnect it.
Unusable Device
Disconnect device from
front connector & turn
machine off & then on
A broken device has been 
connected to the USB direct 
interface. Unplug the device from the USB direct 
interface, then press 
On/Off to turn the 
machine off and then on again.
Unusable Device
Please Disconnect USB
Device.
A USB device or USB Flash 
memory drive that is not 
supported has been connected 
to the USB direct interface.
For more information, visit us at 
http://solutions.brother.com Unplug the device from the USB direct 
interface.
Wrong Paper Size Paper is not the correct size. Check that the machines Paper Size 
setting matches the size of paper in the 
tray. (See Paper Size  on page 21.)
Error MessageCauseAction
 
						

							
Troubleshooting and Routine Maintenance75
B
Error animationB
Error animation displays step-by-step 
instructions when paper gets jammed or ink 
cartridges become empty. You can read the 
steps at your own pace by pressing c to see 
the next step and  d to go backward. If you do 
not press a key, after 1 minute the animation 
starts running automatically again.
Note
You can press  c, d or  OK  to pause the 
auto-animation and go back to step-by-
step mode.
 
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine. Open and 
close the scanner cover to clear the error.
aPull the paper tray (1) out of the 
machine.
 
bPull out the jammed paper (1). 
„ If you cannot remove the jammed 
paper from the front, or the error 
message still appears on the LCD 
after you have removed the jammed 
paper, please go to the next step.
cReset the machine by lifting the scanner 
cover from the front of the machine and 
then close it.
„ If you cannot remove the jammed 
paper from the front of the machine, 
or the error message still appears on 
the LCD after you have removed the 
jammed paper, please go to the next 
step.
dOpen the Jam Clear Cover (1) at the 
back of the machine. Pull the jammed 
paper out of the machine.
 
 
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eClose the Jam Clear Cover. 
Make sure the cover is closed properly.
 
fUsing both hands, use the finger holds 
on both sides of the machine to lift the 
scanner cover (1) until it locks securely 
in the open position. 
Make sure that there is no jammed 
paper left inside the machine. Check 
both ends of the print carriage.
 
Note
• If the paper is jammed under the print head, unplug the machine from the power 
source, and then move the print head to 
take out the paper.
• If the print head has stopped in the right  corner like the illustration, you cannot 
move the print head. Hold down  Stop/Exit 
until the print head moves to the middle. 
Then unplug the machine from the power 
source, and take out the paper.
 
• If ink gets on your skin or clothing  immediately wash it off with soap or 
detergent.
 
gLift the scanner cover to release the 
lock (1). Gently push the scanner cover 
support down (2) and close the scanner 
cover (3) using both hands.
 
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Troubleshooting and Routine Maintenance77
B
hPush the paper tray firmly back into the 
machine. While holding the paper tray in 
place, pull out the paper support until it 
clicks and unfold the paper support flap.
Note
Make sure you pull out the paper support 
until it clicks.
 
 
Routine maintenanceB
Replacing the ink cartridgesB
Your machine is equipped with an ink dot 
counter. The ink dot counter automatically 
monitors the level of ink in each of the 4 
cartridges. When the machine detects an ink 
cartridge is running out of ink, the machine 
will tell you with a message on the LCD.
The LCD will tell you which ink cartridge is low 
or needs replacing. Be sure to follow the LCD 
prompts to replace the ink cartridges in the 
correct order.
Even though the machine tells you that an ink 
cartridge is empty, there will be a small 
amount of ink left in the ink cartridge. It is 
necessary to keep some ink in the ink 
cartridge to prevent air from drying out and 
damaging the print head assembly.
CAUTION 
Brother multifunction machines are 
designed to work with ink of a particular 
specification and will work to a level of 
optimum performance and reliability when 
used with genuine Brother Branded ink 
cartridges. Brother cannot guarantee this 
optimum performance and reliability if ink or 
ink cartridges of other specifications are 
used. Brother does not therefore 
recommend the use of cartridges other than 
genuine Brother Branded cartridges or the 
refilling of empty cartridges with ink from 
other sources. If damage is caused to the 
print head or other parts of this machine as 
a result of using other brands of ink or ink 
cartridges, any repairs required as a result 
may not be covered by the warranty.
 
aOpen the ink cartridge cover.
If one or more ink cartridges are empty, 
for example Black, the LCD shows 
Cannot Print and 
Replace Ink .
 
						

							
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bPress the lock release lever as shown to 
release the cartridge indicated on the 
LCD. Remove the cartridge from the 
machine.
 
 
cOpen the new ink cartridge bag for the 
colour shown on the LCD, and then take 
out the ink cartridge.
dTurn the green knob on the protective 
yellow cap clockwise until it clicks to 
release the vacuum seal, then remove 
the cap (1).
 
 
eEach colour has its own correct position. 
Insert the ink cartridge in the direction of 
the arrow on the label.
 
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Troubleshooting and Routine Maintenance79
B
fGently push the ink cartridge until it 
clicks, and then close the ink cartridge 
cover.
 
gThe machine will automatically reset the 
ink dot counter.
Note
• If you replaced an ink cartridge, for example Black, the LCD may ask you to 
verify that it was a brand new one 
(Did You Change Black ). For 
each new cartridge you installed, press 
+ (Yes ) to automatically reset the ink dot 
counter for that colour. If the ink cartridge 
you installed is not a brand new one, be 
sure to press  - ( No ).
• If the LCD shows  No Cartridge or 
Cannot Detect  after you install the ink 
cartridges, check that the ink cartridges 
are installed correctly.
 
WARNING 
If ink gets in your eyes, wash them out with 
water at once and call a doctor if you are 
concerned.
 
CAUTION 
DO NOT take out ink cartridges if you do 
not need to replace them. If you do so, it 
may reduce the ink quantity and the 
machine will not know the quantity of ink left 
in the cartridge.
 
 
DO NOT touch the cartridge insertion slots. 
If you do so, the ink may stain your skin.
  
If ink gets on your skin or clothing 
immediately wash it off with soap or 
detergent.
  
If you mix the colours by installing an ink 
cartridge in the wrong position, clean the 
print head several times after correcting the 
cartridge installation.
  
Once you open an ink cartridge, install it in 
the machine and use it up within six months 
of installation. Use unopened ink cartridges 
by the expiration date written on the 
cartridge package.
  
DO NOT dismantle or tamper with the ink 
cartridge, this can cause the ink to leak out 
of the cartridge.
 
 
						

							
80
Cleaning the outside of the 
machineB
CAUTION 
Use neutral detergents. Cleaning with 
volatile liquids such as thinner or benzine 
will damage the outside surface of the 
machine.
  
DO NOT use cleaning materials that 
contain ammonia.
 
 
DO NOT use isopropyl alcohol to remove 
dirt from the control panel. It may crack the 
panel.
 
Clean the outside of the machine as 
follows:
B
aPull the paper tray (1) completely out of 
the machine.
 
bWipe the outside of the machine with a 
soft cloth to remove dust.
 
cLift the paper tray cover and remove 
anything that is stuck inside the paper 
tray.
dWipe the inside and outside of the paper 
tray with a soft cloth to remove dust.
 
eClose the paper tray cover and put the 
paper tray firmly back in the machine.
Cleaning the scanner glassB
aLift the document cover (1). Clean the 
scanner glass (2) and the white plastic 
(3) with a soft lint-free cloth moistened 
with a non-flammable glass cleaner.
 
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Troubleshooting and Routine Maintenance81
B
Cleaning the machine printer 
platenB
WARNING 
Be sure to unplug the machine from the 
electrical socket before cleaning the printer 
platen (1).
 
aLift the scanner cover until it locks 
securely into the open position.
bClean the machine printer platen (1) and 
the area around it, wiping off any 
scattered ink with a safe, dry lint-free 
cloth.
 
Cleaning the paper pick-up 
rollerB
aPull the paper tray completely out of the 
machine.
bUnplug the machine from the electrical 
socket and open the Jam Clear 
Cover (1) at the back of the machine.
 
cClean the paper pick-up roller (1) with 
isopropyl alcohol on a cotton swab.
 
dClose the Jam Clear Cover.
Make sure the cover is closed properly.
eRe-connect the power cord.
fSlowly push the paper tray completely 
back into the machine.
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Cleaning the print headB
To maintain print quality, the machine will 
automatically clean the print head when 
needed. You can start the cleaning process 
manually if there is a print quality problem.
Clean the print head and ink cartridges if you 
get a horizontal line or blank text in the text or 
graphics on your printed pages. You can 
clean Black only, three colours at a time 
(Yellow/Cyan/Magenta), or all four colours at 
once.
Cleaning the print head consumes ink. 
Cleaning too often uses ink unnecessarily.
CAUTION 
DO NOT touch the print head. Touching the 
print head may cause permanent damage 
and may void the print heads warranty.
 
aPress Ink Management .
bPress a or  b to choose  Cleaning.
Press  OK.
cPress  a or  b to choose  Black, Color  or 
All .
Press  OK.
The machine cleans the print head. 
When cleaning is finished, the machine 
will go back to standby mode 
automatically.
Note
If you clean the print head at least five 
times and the print has not improved, try 
installing a new genuine Brother Branded 
replacement cartridge for each problem 
color. Try cleaning the print head again up 
to five more times. If the print has not 
improved call your Brother dealer.
 
Checking the print qualityB
If faded or streaked colours and text appear 
on your output, some of the nozzles may be 
clogged. You can check this by printing the 
Print Quality Check Sheet and looking at the 
nozzle check pattern.
aPress  Ink Management .
bPress a or  b to choose  Test Print .
Press  OK.
cPress  a or  b to choose 
Print Quality .
Press  OK.
dPress  Colour Start .
The machine begins printing the Print 
Quality Check Sheet.
eCheck the quality of the four colour 
blocks on the sheet.
fDo one of the following:
„ If all lines are clear and visible, press 
+ to choose  Yes, and go to step j.
„ If you can see missing short lines as 
shown below, press  - to choose  No.
gThe LCD asks you if the print quality is 
OK for black and three colours.
Press  + ( Yes ) or - ( No ).
hThe LCD asks you if you want to start 
cleaning.
Press  + ( Yes ).
The machine starts cleaning the print 
head.
OK Poor