Blackberry Torch 9850 9860 7 1 User Guide

•To restore a service book, click Undelete.
Set a default recipient for diagnostic 
reports
If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the 
report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient\
.
1.On the home screen or in a folder, click the Options icon.
2.Click Networks and Connections > Mobile Network.
3.Press the  key > Diagnostics Test. 4.Press the...

•If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't 
submit a diagnostic report to a PIN, try submitting the report to an email address.
Related information
Run, view, send, or delete a diagnostic report, 340 
User GuideService books and diagnostic reports
342  

Synchronization
How to: Synchronization
About synchronization and reconciliation
The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data 
(contacts, calendar entries, tasks, and memos) and reconcile email between your 
BlackBerry smartphone and the email 
application on your computer over the wireless network.
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or  email...

4.Select or clear the Wireless Reconcile checkbox.
Delete email on your smartphone and in your email application on your computer
You can set the Delete On option for each email address that is associated with your BlackBerry smartphone.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Reconciliation. 
3.If the Message Services field appears, set this field to the appropriate email account.
4.Change the Delete On field to Mailbox & Handheld.
5.Press the  key > Save. 
It...

2.If necessary, click a calendar or contact list.
3.Select the Wireless Synchronization checkbox.
4.Press the  key > Save. 
If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. 
For more information, see the Help in the 
BlackBerry Desktop Software.
Related information
Some characters in calendar entries don't appear correctly after synchronization, 180 
About synchronization conflicts, 172 
Empty the deleted items folder on your...

Troubleshooting: Synchronization
Email messages aren't reconciling over the wireless 
network
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•Verify that wireless email reconciliation is turned on.
•Reconcile email messages manually.
Organizer data isn't synchronizing over the wireless 
network
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•Verify that wireless data synchronization...

Some characters in calendar entries don't appear 
correctly after synchronization
If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your 
computer might not support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on  your computer. For more information, see the documentation for the operating system on your computer.
Research In Motion recommends...

Accessibility options
How to: Accessibility
Screen accessibility options
Display closed captions in videos
You can turn on closed captions so that text displays on the screen when you play video files that support closed captions.
1.On the home screen, click the Media icon.
2.Press the  key > Media Options. 
3.Select the Display Closed Captions checkbox.
4.If necessary, change the Appearance field, Position field, and Font Scale field.
5.Press the  key > Save. 
Change the display font
1.On the home...

3.Press the  key > Save. 
Audio and phone accessibility options
Turn on or turn off event sounds
Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, 
and when you connect or disconnect a USB cable or accessory to or from your smartphone.
1.On the home screen or in a folder, click the Options icon.
2.Click Accessibility.
3.Change the Event Sounds field.
4.Press the  key > Save. 
Change how you answer calls with a headset
If your...

7.Press the  key > Save. 
To delete a contact alert, highlight the contact alert that you want to delete. Press the  key > Delete.
Related information
Icons for sound and alert profiles, 151 
Hearing aid mode
Depending on your BlackBerry smartphone model, this feature might not be supported. 
About hearing aid mode
In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry smartphone is modified to an appropriate 
level and frequency response to be picked up by hearing aids that are...