Blackberry Torch 9810 7 1 User Guide

Troubleshooting: Mobile network
I can't connect to the mobile network
Try the following actions:
•If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly.
•If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify 
that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.
•Verify that you turned on the connection to the wireless...

Turn on or turn off data service or set roaming options, 267 
Wi-Fi technology
Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported.
How to: Wi-Fi technology
Check which wireless networks your smartphone connects to
The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to 
connect to those networks. For more information about the wireless networks that your smartphone connects to, see the 
Safety and...

Connect to a Wi-Fi network
About connecting to a Wi-Fi network
Your BlackBerry smartphone can use the Wi-Fi network instead of the mobile network to visit webpages, send and receive 
email messages, and so on. When you connect to the Internet with a 
Wi-Fi network, you might avoid data charges that are 
associated with using your mobile network, and, in many cases, the connection speed is faster.
Hotspots are available in many public places. Some hotspots are free to use, while others require payment....

1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Wi-Fi Network > Other Ways to Connect > Manually Connect to Network.
3.In the SSID field, type the name of the Wi-Fi network.
4.Click Next.
5.In the Security Type field, click the Wi-Fi network security type and provide any requested information.
6.Click Save and Connect.
Related information
Options for saved Wi-Fi networks, 275
I can't connect to a Wi-Fi network, 280
Saved Wi-Fi...

3.Press the  key > Options. 
•To turn on the prompt that appears for hotspots, select the Prompt me when a saved hotspot is found nearby 
checkbox.
•To turn off the prompt that appears for hotspots, clear the Prompt me when a saved hotspot is found nearby 
checkbox.
4.Press the  key > Save. 
Options for saved Wi-Fi networks
Common options
OptionDescriptionNameType a display name for the Wi-Fi network.SSIDType the Wi-Fi network name.Security TypeSet the security type that the Wi-Fi network supports.Band...

WEP options
These options appear if you choose the WEP security type.
OptionDescriptionSelect WEP keySet the type of WEP key for the Wi-Fi network.WEP keyType the WEP key for the Wi-Fi network in hexadecimal format.
WPA/WPA2 Personal options
These options appear if you choose the WPA/WPA2 Personal security type.
OptionDescriptionPassphraseIf necessary, type the WPA or WPA2 Personal passphrase to connect to the Wi-Fi network.
WPA/WPA2 Enterprise options
These options appear if you choose the WPA/WPA2...

OptionDescriptionServer SANIf necessary, type the server SAN that your smartphone should use to verify that it's connecting to the correct 
Wi-Fi network.
Install a root certificate on your smartphone
You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. 
You can install the root certificate on your computer, and then use the 
BlackBerry Desktop Software to synchronize the 
root certificate between your smartphone and your...

Set options for Wi-Fi diagnostic reports
When you set options for Wi-Fi diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi 
diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each 
time that you submit a report, do not set a default recipient.
1.On the home screen or in a folder, click the Options icon.
2.Click Networks and Connections > Wi-Fi Network.
3.Press the  key > Troubleshoot > Wi-Fi Diagnostics....

enabled smartphone, you might also need a software token to connect to your organization's network using a Wi-Fi 
network.
Wireless coverage indicators
Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using 
your 
BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service 
provider.
IndicatorDescription Provides information about the strength of the wireless signal. Three or more...

Troubleshooting: Wi-Fi technology
I can't connect to a Wi-Fi network
Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported.
Try the following actions:
•Verify that you turned on the connection to the Wi-Fi network.
•Verify that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able 
to connect. If you're connecting to an enterprise 
Wi-Fi network or a hotspot, talk to your administrator or an...