Blackberry Torch 9800 6 0 User Guide

S/MIME-protected message troubleshootingSome signing and encryption options are not available on my deviceTry performing the following actions: • Verify that the email account that you are using supports all signing and encryption options.• If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification.
I cannot open an attachment in an encrypted message The attachment information might not...

Encrypt a message using IBM Lotus Notes native encryption1. When composing, forwarding or replying to a message, change the  Encoding field to Lotus Notes Encryption .
2. If you are prompted, type your IBM® Lotus Notes® ID password.
PGP protected messages PGP protected message basics About signing and encrypting messages
If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN...

Attach a PGP key to a message
You can attach a PGP® key to email messages and PIN messages.
1. When composing a message, press the 
 key >  Attach  > PGP Keys .
2. Highlight a PGP key.
3. Press the 
 key >  Continue .
Download the PGP key used to sign or encrypt a message If a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can
download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s...

Add connection information for a certificate server from a message1. In a message, highlight the certificate server indicator.
2. Press the 
 key >  Import Server .
View the PGP key used to sign or encrypt a message
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the 
 key >  Display Sender's PGP Key  or Display Encryption PGP Key .
PGP protected message status Encryption status indicatorsYour administrator sets whether messages that you receive...

PGP protected message optionsChange your signing and encryption key
Your BlackBerry® device uses your PGP® key to encrypt messages in the Sent Items folder and includes your PGP public key in
messages that you send so that recipients can encrypt their reply messages.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > PGP .
3. Change the  Default Key field.
4. Press the 
 key >  Save.
Related topics
Some signing and encryption options are not available on my device, 109...

About message classifications
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set ofsecurity actions to each message that you compose, forward, or reply to, based on the classification that you assign to themessage. Your administrator specifies the message classifications that you can use.
If you receive a message...

4.Press the  key >  Save.
To turn on the prompt again, change the  Message truncation mode field to Prompt User .
Turn off the prompt that appears when you use a PGP key that is not recommended for use
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > PGP .
3. Clear the  Warn about problems with my PGP keys  check box.
4. Press the 
 key >  Save.
To turn on the prompt again, select the  Warn about problems with my PGP keys  check box.
Troubleshooting: PGP protected...

Move to the last cursor position after you close and reopen a
received email or PIN messagePress  GMove to the next messagePress NMove to the previous messagePress P
In your message inbox
Open a messagePress the  key.Compose a message from a message inboxPress CMark a message as opened or unopenedPress the  Alt key and  U.Add a flag to a messagePress  WView all flagged messagesPress the  Alt key and  F.View received messages and received call logsPress the  Alt key and  I.View sent messagesPress the  Alt...

Move to the last cursor position after closing and reopening afile or an attachmentPress  G
In a spreadsheet
Move to a specific cellPress GView the content of a cellPress the  Space keySwitch worksheetsPress V. Highlight a worksheet. Press the  Enter key.View or hide columns or rowsPress  H
In a presentation
Switch presentation viewsPress MMove to the next slide when viewing a presentation in slide
viewPress  NMove to the previous slide when viewing a presentation in
slide viewPress  PMove to the last...

• Resend the message.
Related topics
Turn on or turn off a network connection, 234
Wireless coverage indicators, 233
Change or delete a contact, 182
Generate an encryption key, 271
Turn on or turn off data service or set roaming options, 234
Resend a message, 71
I am not receiving messages Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage...