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Blackberry Porsche Design P 9981 7 1 User Guide

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Page 271

Set options for Wi-Fi diagnostic reports
When you set options for Wi-Fi diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi 
diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each 
time that you submit a report, do not set a default recipient.
1.On the home screen or in a folder, click the Options icon.
2.Click Networks and Connections > Wi-Fi Network.
3.Press the  key > Troubleshoot > Wi-Fi Diagnostics....

Page 272

About using Wi-Fi with VPN and software tokens
If you have a Wi-Fi enabled BlackBerry smartphone and if your organization uses a VPN to control access to its network, 
you might be able to log in to the VPN and access your organization's network using a 
Wi-Fi network. If you have a Wi-Fi 
enabled smartphone, you might also need a software token to connect to your organization's network using a Wi-Fi 
network.
Wireless coverage indicators
Indicators in the upper-right corner of the home screen...

Page 273

IndicatorDescription Your NFC connection is turned on.
Related information
About emergency calls and Emergency Callback Mode, 66 
Troubleshooting: Wi-Fi technology
I can't connect to a Wi-Fi network
Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported.
Try the following actions:
•Verify that you turned on the connection to the Wi-Fi network.
•Verify that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices...

Page 274

•If you use EAP-TLS to connect to a Wi-Fi network, verify that you added your authentication certificate to your 
smartphone. The certificate must be transferred to your smartphone before you can connect to the network. For more 
information, talk to your administrator.
Related information
Connect to a Wi-Fi network manually, 266 
Connect to a Wi-Fi network, 266 
Turn on, turn off, or check the status of a network connection, 259 
My smartphone drops calls made using Wi-Fi calling
You can only make calls...

Page 275

Mobile Hotspot mode
Depending on your wireless service provider, this feature might not be available.
How to: Mobile Hotspot mode
Mobile Hotspot mode basics
About Mobile Hotspot mode
You can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode.
When you turn on Wi-Fi mode, you can connect your smartphone to a Wi-Fi network to access an Internet connection. You 
can only connect to an external 
Wi-Fi network, such as your home network or office...

Page 276

Connect to the mobile network manually while using Mobile Hotspot 
mode
If your BlackBerry smartphone is connected to a GSM network, and Mobile Hotspot mode is turned on, you might have to 
manually connect to the mobile network using your APN. To get the user name and password for your APN, contact your 
wireless service provider. Depending on your wireless service provider, you might be able to enter up to two APNs.
1.On the home screen, click the connections area at the top of the screen, or click the...

Page 277

Change your mobile hotspot name
You can name your mobile hotspot so that other Wi-Fi enabled device users can see the name when they try to connect to 
your mobile hotspot. When you turn on Mobile Hotspot mode, the name of your mobile hotspot appears in the connections 
area at the top of the home screen.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Hotspot Connections > Options.
3.In the Network...

Page 278

Related information
Bluetooth profiles, 283
Submit a Mobile Hotspot diagnostic report
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Hotspot Connections.
3.Press the  key > Diagnostics.4.Press the  key > Email Report.
Troubleshooting: Mobile Hotspot mode
I can't use my smartphone as a mobile hotspot
Try the following actions:
•Verify that your mobile network connection and your Wi-Fi connection...

Page 279

Bluetooth technology
How to: Bluetooth technology
About Bluetooth
Bluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth 
enabled device, such as a hands-free car kit or a wireless headset.
Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first turn on Bluetooth 
technology on both devices and then pair the devices. Pairing establishes a relationship between the devices and usually needs to be done...

Page 280

2.Click Networks and Connections > Bluetooth Connections > Add New Device > Search.
3.Click a Bluetooth enabled device.
4.If necessary, do one of the following:
•If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry 
smartphone, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the 
documentation that came with the 
Bluetooth enabled device. The passkey is most often a numeric or 
alphanumeric code.
•If...
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