Blackberry Bold 5 Manual

							Email message filters, 61
I cannot turn on cell broadcasting If your BlackBerry® device uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast
messages.
Clear the check box beside all languages that your SIM card does not support.
Related topics
Delete a display language, 196
I cannot attach a file to an MMS message Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show.
Try performing the following actions: • Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file).
• Verify that the file is not copyright protected.
• If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message.
I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for
your previous device replace the message list shortcuts for your current device.
To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.
Related topics
View a list of saved searches, 207
Some features are not available on my device The availability of certain features on your  BlackBerry® device might be affected based on various items such as your device model and wireless
service plan.
If your email account uses a BlackBerry® Enterprise Server , your organization might not have set up some features or might prevent you from
using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit
www.blackberry.com/go/devices .
Related topics
Feature availability, 10User GuideMessages99 
						

							Files and attachments
File and attachment basics
About files and attachments You can view and download attachments and save them to the  BlackBerry® device memory or on a media card. If you delete an email message
that contains an attachment that you have downloaded, the attachment is not deleted from your device. If you save an email message that
contains an attachment that you have viewed, the email message and the attachment are saved in the device memory until you delete the
email message.
If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files
from your organization's network and save the files to your device or attach them directly to email messages without downloading them. You
can use the files application to view a list of all the files saved on your device. You can also rename, move, and delete files on your organization's
network from your device.
To change attachments or files that you download, you can use third-party editing applications (such as Documents to Go®) that are designed
for use on BlackBerry devices.
Open a file or an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.
For more information, contact your wireless service provider or administrator.
1. In a message, meeting invitation, or calendar entry, press the  Menu key.
2. If necessary, click  Retrieve Attachment Information .
3. Click  Open Attachment .
4. If necessary, on the Attachments screen, click an attachment.
5. If necessary, in the dialog box, click an option.
Download a file or an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.
For more information, contact your wireless service provider or administrator.
1. In a message, in a calendar entry, or on a web page, perform one of the following actions: • If there is only one attachment in a message or calendar entry, press the  Menu key.
• If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the  Menu key.
• If you are downloading a file from a web page, press the  Menu key.
2. Click  Download Attachment  or Download File .
3. Click  Download .
4. If necessary, click  More or More All .
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							5. Highlight the folder that you want to save the file or attachment in.
6. Press the  Menu key.
7. Click  Select Here .
Stop downloading a file or an attachment 1. In the message, in the calendar entry, or on the web page that you are downloading the file or attachment from, press the  Menu key.
2. Click  Cancel Download .
Locate a file saved on your device 1. On the Home screen, click the  Media icon.
2. Press the  Menu key.
3. Click  Explore.
4. Navigate to the file.
To view the file, click the file. Depending on the file type, the file might not appear in its original format.
Related topics
About files and attachments, 100
Locate a file saved on your organization's network, 101
Locate a file saved on your organization's network To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact
your administrator.
1. On the Home screen, in the  Applications folder, click the  Files icon.
2. In the  Go To field, type the path for the file.
3. If necessary, type the credentials that you use to connect to your organization's network.
To view the file, click the file. Depending on the file type, the file might not appear in its original format.
Related topics
About files and attachments, 100
Locate a file saved on your device, 101
Save a file from your organization's network to your device To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact
your administrator.
When you save a file from your organization's network to your BlackBerry device, the file is saved in its original format.
1. On the Home screen, in the  Applications folder, click the  Files icon.
2. Navigate to a file.
3. Highlight the file.
4. Press the  Menu key.User GuideFiles and attachments101 
						

							5. Click Copy.
6. Navigate to a location.
7. Click a folder.
8. Click  Copy Into .
Related topics
Locate a file saved on your organization's network, 101
Send a file as an attachment, 102
Send a file as an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.
For more information, contact your wireless service provider or administrator.
1. On the Home screen or in a folder, click the  Media icon or  Files icon.
2. Navigate to a file.
3. Highlight the file.
4. Press the  Menu key.
5. Click  Send or Share .
6. Click a message type.
Open a link in a file or an attachment Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.
1. In a file, highlight a link.
2. Press the  Menu key.
3. Click  Get Link or Retrieve .
To return to the file, press the  Escape key.
Set font options for a file or an attachment 1. In a file or an attachment, press the  Menu key.
2. Click  Options.
3. Set the font fields.
4. Press the  Menu key.
5. Click  Save.User GuideFiles and attachments102 
						

							Managing files and attachments
View properties for an attachment You can view the size, author, publication date, and other attachment properties for an attachment.
1. In an attachment, press the  Menu key.
2. Click  Retrieve Info  or View Info .
View properties for a file You can view the size, author, publication date, and other properties for a file.
1. On the Home screen or in a folder, click the  Media icon or  Files icon.
2. Navigate to a file.
3. Highlight the file.
4. Press the  Menu key.
5. Click  Properties .
Rename a file 1. On the Home screen or in a folder, click the  Media icon or  Files icon.
2. Navigate to a file.
3. Highlight the file.
4. Press the  Menu key.
5. Click  Rename.
6. Type a name for the file.
7. Click  Save.
Delete a file 1. On the Home screen or in a folder, click the  Media icon or  Files icon.
2. Navigate to a file.
3. Highlight the file.
4. Press the  Menu key.
5. Click  Delete.
Move a file 1. On the Home screen or in a folder, click the  Media icon or  Files icon.
2. Navigate to a file.
3. Highlight the file.
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							4. Press the Menu key.
5. Click  Move.
6. Navigate to a location.
7. Click a folder.
8. Click  Move Into .
Documents
Open a password-protected .pdf file To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.
For more information, contact your wireless service provider or administrator.
1. When the "Password protected document" message appears, press the  Escape key.
2. Press the  Menu key.
3. Click  Password .
4. Type the password.
5. Press the  Enter key.
6. Press the  Menu key.
7. Click  Retrieve.
8. Click  Yes.
View tracked changes in a document 1. In a document, press the  Menu key.
2. Click  Show Changes .
To hide tracked changes, press the  Menu key. Click  Hide Changes .
View the table of contents in a document Depending on the document type, you might not be able to view the table of contents.
1. In a document, press the  Menu key.
2. Click  Table of Contents .
To move to a specific heading, click a heading. Click  View.User GuideFiles and attachments104 
						

							Spreadsheets
Move to a specific cell 1. In a spreadsheet, press the  Menu key.
2. Click  Go to Cell .
3. Type the cell co-ordinates.
4. Press the  Enter key.
View the content of a cell In a spreadsheet, click the trackpad.
View a list of worksheets 1. In a spreadsheet, press the  Menu key.
2. Click  Table of Contents .
To move to a specific worksheet, click a worksheet. Click  View.
Switch worksheets 1. In a spreadsheet, press the  Menu key.
2. Click  Next Sheet  or Prev Sheet .
Change the size of a column In a spreadsheet, perform one of the following actions: • To change the size of a column, click the column label. Click a size.
• To view all the text in a column, click the column label. Click  Fit.
• To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet.
Click a size.
• Click  Options. Set the  Column Width  field. Click Save.
Set display options for a spreadsheet 1. In a spreadsheet, press the  Menu key.
2. Click  Options.
3. Perform any of the following actions: • To view the gridlines in the spreadsheet, set the  Show Gridlines field to Yes.
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							• To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes.
4. Press the  Menu key.
5. Click  Save.
Media files
View a list of pages in a multi-page .tif file You can view a list of pages in a multi-page .tif file, such as a scanned fax document saved as a .tif file.
1. In a multi-page .tif file, press the  Menu key.
2. Click  Table of Contents .
To move to a specific page, click a page.
Switch pages in a multi-page .tif file 1. In a multi-page .tif file, press the  Menu key.
2. Click  Next Page  or Prev Page .
Presentations
Switch presentation views 1. In a presentation, press the  Menu key.
2. Perform one of the following actions: • To view text only, click  View Text.
• To view text and slides, click  View Both.
To view the presentation in its original format, click  View Slides.
Switch slides 1. In a presentation, press the  Menu key.
2. Click  Next Slide  or Prev Slide .
Rotate a slide 1. When viewing a slide in slide view, press the  Menu key.
2. Click  Rotate.User GuideFiles and attachments106 
						

							Zoom in to or out from a slideWhen viewing a presentation in slide view, press the  Menu key.
To zoom back to the original slide size, press the  Menu key. Click  Fit to Screen .
Save a slide 1. When viewing a presentation in slide view, press the  Menu key.
2. Click  Save Slide .
3. Type a name for the file.
4. Click  Save.
vCard contact attachments
About vCard contact attachments vCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email
message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device. When
you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the
attached contact.
Open a vCard contact attachment 1. In a message, highlight a vCard® contact attachment.
2. Press the  Menu key.
3. Click  View Attachment .
Add a contact to your contact list from a vCard contact attachment 1. In a vCard® contact attachment, press the  Menu key.
2. Click  Add to Contacts  or Update Contact .
File and attachment shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
• To search for text in a file or an attachment, press  F.
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							• To move to the last cursor position after closing and reopening a file or an attachment, press G.
In a spreadsheet
• To move to a specific cell, press  G.
• To view the content of a cell, press the  Space key.
• To switch worksheets, press  V. Highlight a worksheet. Press the  Enter key.
• To view columns or rows that are hidden by default, press  H. To hide these columns or rows again, press  H again.
In a presentation
• To switch presentation views, press  M.
• To move to the next slide when viewing a presentation in slide view, press  N.
• To move to the previous slide when viewing a presentation in slide view, press  P.
• To move to the last cursor position after closing and reopening a presentation that you were viewing in text view or in text and slide view,
press  G.
Attachment troubleshooting
A skipped content bar appears in a document More content is available for you to download to your BlackBerry® device.
1. To download the content, click the skipped content bar.
2. Click  More.
A message or attachment does not appear or is truncated Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
• If "More available" appears at the end of the message or attachment, press the  Menu key. Click  More or More All .
• If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
A question mark appears on a slide A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.
To download the slide, highlight the slide. Press the  Menu key. Click  Retrieve.User GuideFiles and attachments108