Bissell 9500-c Manual

							21www.bissell.com 
Maintenance and care 
Small belt removal and replacement
Occasional replacement of one or both belts 
may become necessary. If that is needed, please 
follow the instructions below.
1.  Turn off the machine and unplug it from the outlet.
2.  Remove both the 2-in-1 water tank and the formula tank. Set aside.
3.  Unscrew the nozzle and remove it. Set aside.
4.  Turn the machine on its side.  IMPORTANT: Make sure that the cord 
side is down.
5.  Remove the clear end cap by unscrewing  the 2 black screws. Take care not to drop 
the screws into the unit.
6.  Remove 1 silver screw.
7.  Remove pivot arm by gently lifting up.
8.  Remove small brush belt.
9.  Replace small brush belt and reverse  steps above.


2.
3.
4. 5.
6. 7.
8. 9.
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Maintenance and care 
Brush removal and large belt replacement
Brushes can be removed for cleaning or 
replacement as needed. 
1.  Follow small belt removal instructions on page 21.
2.  Remove brush rolls by pulling them off of  the metal rods.
3.  Place cleaned or new brush rolls back onto the  rods. Make sure one washer is on each end of 
the rollers prior to sliding onto the rod. Be sure 
to let the rod slide through the bushing to 
insure proper fit.
4.  Re-attach the long belt on the bottom to the  cogs of the small roller brushes.
5.  Place small belt over back roller and metal cog.
6.  Place pivot arm in place and screw in place  using the silver screw.
7.  Re-attach clear end cap by tightening with  the (2) black screws.
8.  Return front nozzle to front of unit by  latching from underneath and then securing 
with a screw.
  If you have any questions or are having  trouble installing or replacing your belt(s) or 
brushes, please call BISSELL Consumer 
Services.
 WARNING: To reduce the risk of fire, 
electric shock or injury, 
unplug from the outlet 
before servicing.
2. 3.
4. 5.
6. 7.
8.
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							23www.bissell.com 
Troubleshooting 
Built-in heater ready light does not illuminate
Possible Cause Remedies
1.  The heater switch is not turned ON ( I ).  1.  Turn the heater switch ON ( I ).
2.  The power switch is not turned ON ( I ).  2.  Both switches must be ON ( I ) to
      activate the heater ready light.
Reduce Spray or No Spray
Possible Cause  Remedies
1.  2-in-1 water tank may be empty. 1.  Fill heavy duty bladder with hand hot
     tap water. 
2.  Formula tank may be empty.  2.  Fill formula tank with BISSELL deep 
     cleaning formula. 
3.  2-in-1 water tank may not be  3.  Turn power switch OFF ( O ). 
 seated completely.   Remove and reseat tank. 
4.  Pump may have lost prime.  4.  Turn power switch OFF ( O ) and 
     then back ON ( I ). Wait one minute, 
      then press spray trigger.  
DirtLifter PowerBrushes do not turn
Possible Cause  Remedies
1.  The brush belt is off or broken.  1.  Turn power switch OFF ( O ) and 
     unplug unit from outlet. Follow 
      instructions on pages 21 & 22. 
2.  The unit is in the upright position.  2.  Brushes only rotate when unit is 
     reclined using the detent pedal.
3. Circuit breaker may have tripped.  3. Turn the po
wer switch  OFF ( O ) and 
      unplug from outlet. Check to see if 
     foreign object is caught in brush roll. 
      Remove object. Plug machine back into 
      reset circuit breaker.
Scotchgard protector applicator tool is not spraying
Possible Cause  Remedies
1.  Cartridge is not connected to the tool  1.  Follow instructions on cartridge to 
      assure proper fit 
2.  Ready Tools dial on floor setting  2.  Set Ready Tools dial to tools setting
3. Formula clogging the spray tip 3. Soak applicator tool only in hand hot 
      water. Spray without the cartridge
      attached to purge any residual 
      formula left in the applicator tool
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							24www.bissell.com 
Troubleshooting 
Cleaner not picking up solution 
Possible Causes Remedies
1.  ReadyTools dial may be at wrong setting.  1. Set ReadyTools dial to either floor 
      cleaning or tools setting.
2.  2-in-1 water tank may not be  2. Pick up both the 2-in-1 water tank and 
  seated properly.    formula tank and reseat them so they fit 
      snugly on the unit.
3.  2-in-1 water tank may not be    3. Check to make sure the lip of the
  assembled properly.    nozzle is securely hooked into the
      groove on bottom of Tank (see page 10).
4.  Formula or 2-in-1 water tank is empty.  4. Check fluid levels in heavy duty bladder 
      and bladder and formula tank. 
5.  2-in-1 water tank has picked   5. Empty 2-in-1 water tank. Refill heavy 
  up maximum dirty water and red    duty bladder with clean hand hot tap
  float door has closed.    water and replace. 
6.  Red float door in the tank may   6. Turn the power switch OFF ( O ), allowing 
  have closed as a result of bumping    red float door to release into the open the 
  an object or moving machine back and     position. Turn unit back ON ( I ) to continue
  too quickly.    cleaning. Be sure your forward and 
      backward strokes are done at a 
    slower pace.
Other maintenance or service not included in the manual should be performed by an  authorized service representative.
Thank you for selecting a BISSELL product.
Please  do  not  return  this  product  to  the  store.             
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							25www.bissell.com 
BISSELL Consumer Services
If your BISSELL product should require service:
  In the UK, Australia or New Zealand, call BISSELL Consumer Services at the numbers below and we will give you 
the location of a BISSELL Authorized Service Center in your area. For all other countries, contact your local in 
country distributor for questions, service, or repair. 
If you have questions about your warranty or need replacement parts plea\
se contact the numbers below.
Or visit the BISSELL website - www.bissell.com
When contacting BISSELL, have model number of unit available.
Please record your Model Number: ___________________
Please record your Purchase Date: ___________________
Note: Please keep your original sales receipt. It provides proof of date of purchase in the event of a  warranty claim. See Warranty on page 28 for details.
Please do not return this product to the store.
For UK inquiries:
Monday - Thursday  9 am — 5 pm 
  Friday  9 am — 4 pm 
BISSELL Homecare (Overseas) Inc. The Boat Yard 
105 Straight Road 
Old Windsor 
Berkshire, SL4 2SE
United Kingdom 
Telephone: 0870-225-0109  For Australian inquiries:
Monday - Friday 9 am — 5 pm
BISSELL AUSTRALIA PTY LIMITED Unit 35
15 Ricketts Road
Mount Waverley, Victoria 3149
Australia
Telephone: 1-800-811-183 
For all other inquiries: Monday - Friday    8 am — 4 pm 
BISSELL Homecare, Inc.
PO Box 1888
Grand Rapids, MI 49501 USA
Telephone: 01-616-453-4451 
Fax: 01-616-453-1383
For New Zealand inquiries:
Monday - Friday    9 am — 5 pm 
Parex Industries Ltd. 103 Central Park Drive
Henderson
Auckland
New Zealand
Telephone: 0800-247-735 
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							26www.bissell.com 
Below is a list of common replacement parts.  While not all of these parts may have come with 
your specific machine, all are available to you for purchase, if desired.
Item  Part No.  Part Name
1  203-6651  3” Tough Stain Tool
2  203-6652  Powered TurboBrush Hand Tool
3 203-6653 4” Upholstery Tool
4  203-6654  6” Wide Stair Tool
5 203-6655 Spraying Crevice Tool 
6 203-6692 Hard Floor Tool
7  203-6691  Scotchgard Applicator Tool
8  203-6611  Grey Tank Assembly (complete) for Black unit  (Blue or Purple complete 
    tank assemblies available upon request)
9 203-6660 Grey Tank Lid (Blue or Purple Tank Lids available upon request)
10 203-6618 Grey T ank Bottom (Blue or Purple Tank Bottoms available upon request)
11 203-6601 Hose Assembly
12  203-6675  Cap and Insert for Water Tank
13  203-6676  Formula Tank (includes Cap & Insert for Formula Tank)
14  203-6677  Cap and Insert for Formula Tank
15  203-6678  Front Nozzle (includes gasket)
16  203-6679  Autoload Gasket (fits both Water and Formula Tank)
17  203-6845  Tank Filter (Lint Screen)
18  203-6680  Filter with Door
19 203-6681 Water Tank Latch
20  203-6682  Cord Wrap (Black) (Blue or Purple cord wrap available upon request)
21  203-6685  Clear End Cap w/Edge Brushes (2 pack, includes screws)
22  203-6686  Brush Roll – 6 row (includes 1 brush, axle, 2 swivel arms)
23  203-6688  Small Brush Belt (non-cord side)
24  203-6804  Large Brush Belt (cord side)
25  203-6689  Hose Secure Latch
26  203-6690  Hose Rack Assembly (Top/Bottom Hose Rack, Screws)
27 710E  1.42 L Fiber Cleansing Formula
™ with Scotchgard™
 protector
28  720E  1.42 L Multi-Allergen Removal™ Formula with Scotchgard™  protector
29  730E  1.42 L Pet Odor and Soil Removal™ Formula with Scotchgard™ protector
30 740E  1.42 L Natural Orange Extract Formula™ with Scotchgard™ Protector
31 750E  1.42 L Lavender Essence Formula™ with Scotchgard™ protector
32  0484  32 oz. Hard Floor Solutions™
33  0464  Scotchgard Protector Post Treatment Cartridge
34  4001  Tough Stain Pre Cleaner
™    
*Not all parts are included with every model.
Replacement parts - BISSELL ProHeat 2X
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							27www.bissell.com 
Replacement parts - BISSELL ProHeat 2X (continued) 
12345
678910
11
12131415
16
17181920
21
2223
2425 
28 29 30 31
32 33 34
26
27
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							28www.bissell.com 
©2008 BISSELL Homecare, Inc
Grand Rapids, Michigan
All rights reserved. Printed in China
Part Number 120-4042
Rev 5/08
Visit our website at:
www.bissell.com
Scotchgard is a trademark of 3M
Warranty - BISSELL ProHeat 2X
 This warranty gives you specific legal rights, and you may also have other rights which may vary from country to country. If you need additional instruction regarding this warranty or have ques\
tions regarding what it may 
cover, please contact BISSELL Consumer Services by telephone, or regular post as described below, or 
contact your local in country distributor.
 Limited Two Year Warranty
 Subject to the *EXCEPTIONS AND EXCLUSIONS identified below,  BISSELL Homecare, Inc., will replace (with 
new or remanufactured components), at BISSELL’s option, free of charge from the date of purchase by the 
original purchaser, for two years any defective or malfunctioning part do to manufacturers \
defect. 
 This warranty applies to product used for personal, and not commercial or rental service. This warranty does  not apply to fans or routine maintenance components such as filters, belts, or brushes. Damage or malfunction 
caused by negligence, abuse, or use not in accordance with the User’s Guide is not covered.
BISSELL HOMECARE INC. IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL 
DAMAGES OF ANY NATURE ASSOCIATED WITH THE USE OF THIS PRODUCT. 
BISSELL’S LIABILITY WILL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT. 
*EXCEPTIONS AND EXCLUSIONS FROM THE TERMS OF THE LIMITED WARRANTY
THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES 
EITHER ORAL OR WRITTEN. ANY IMPLIED WARRANTIES WHICH MAY ARISE 
BY OPERATION OF LAW, INCLUDING THE IMPLIED WARRANTIES OF 
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED 
TO THE TWO YEAR DURATION FROM THE DATE OF PURCHASE AS 
DESCRIBED ABOVE.
For UK inquiries:
Monday - Thursday  9 am — 5 pm 
  Friday  9 am — 4 pm 
BISSELL Homecare (Overseas) Inc. The Boat Yard 
105 Straight Road 
Old Windsor 
Berkshire, SL4 2SE
United Kingdom 
Telephone: 0870-225-0109  For Australian inquiries:
Monday - Friday 9 am — 5 pm
BISSELL AUSTRALIA PTY LIMITED Unit 35
15 Ricketts Road
Mount Waverley, Victoria 3149
Australia
Telephone: 1-800-811-183 
For all other inquiries: Monday - Friday    8 am — 4 pm 
BISSELL Homecare, Inc.
PO Box 1888
Grand Rapids, MI 49501 USA
Telephone: 01-616-453-4451 
Fax: 01-616-453-1383
For New Zealand inquiries:
Monday - Friday    9 am — 5 pm 
Parex Industries Ltd. 103 Central Park Drive
Henderson
Auckland
New Zealand
Telephone: 0800-247-735 
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