Bissell 9500-c Manual

							3Safety Instructions
Product View
Assembly
Special Features
Operation
Maintenance and Care
Troubleshooting
Consumer Services
4-5
6
7-8
9-18
18-22
23-24
25 Replacement Parts
26-27 Warranty
28
USER’S GUIDE
9200, 9400, 9500 SERIES 220-240V
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							2
Thanks for buying a BISSELL ProHeat 2X 
 2www.bissell.com 
We’re glad you purchased a BISSELL ProHeat 2X heated formula deep 
cleaner. Everything we know about floor care went into the design and 
construction of this complete, high-tech home cleaning system.
Your ProHeat 2X is well made, and we back it with a limited two-year 
warranty. We also stand behind it with a knowledgeable, dedicated 
Consumer Services department, so, should you ever have a problem, you’\
ll 
receive fast, considerate assistance.
My great-grandfather invented the floor sweeper in 1876. Today, BISSELL is 
a global leader in the design, manufacture, and service of high quality \
homecare products like your ProHeat 2X.
Thanks again, from all of us at BISSELL.
Mark J. Bissell
President and Chief Executive Officer
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							 3www.bissell.com 
When using an electrical appliance, basic 
precautions should be observed, including 
the following: 
READ ALL INSTRUCTIONS 
BEFORE USING YOUR 
UPRIGHT DEEP CLEANER. 
Always connect to a properly Earthed 
outlet. Unplug from outlet when not in 
use and before conducting 
maintenance or troubleshooting. 
     WARNING: To reduce the 
risk of fire, electric shock, or injury:
■    Use indoors only
■    Do not immerse
■    Use only on surfaces moistened by 
cleaning process
■    Do not leave machine when it is plugged in
■    Do not service machine when it is plugged in
■   If the supply cord is damaged, it must be replaced 
by the manufacturer or its service agent in order 
to avoid a hazard
■    Do not use machine if it has been dropped, 
damaged, left outdoors or dropped into water
■    Do not expose to rain, store indoors 
■    Do not pull or carry by cord, use cord as a 
handle,  close door on cord, pull cord around sharp 
corners or edges, run appliance over cord, or 
expose cord to heated surfaces
■    Do not carry the appliance while in use
■    Do not unplug by pulling on cord; unplug by 
grasping plug not the cord
■    Do not handle plug or appliance with wet hands
■    Do not put any object into appliance openings, use 
with blocked opening or restrict air flow
■    Do not expose hair, loose clothing, fingers or body 
parts to openings or moving parts
■    Do not pick up hot or burning objects
■    Do not pick up flammable or combustible 
materials (lighter fluid, petrol, kerosene, etc.) or use 
in the presence of explosive liquids or vapours
■    Do not use appliance in an enclosed space filled with 
vapours given off by oil base paint, paint 
thinner, some moth proofing substances, 
flammable dust, or other explosive or toxic vapours ■
   Remove plug from electrical outlet before cleaning 
or maintaining the appliance
■    Not intended for use by young children or infirm 
persons without supervision
■    Young children should be supervised to ensure 
that they do not play with the appliance
■    Do not pick up toxic material (chlorine bleach, 
ammonia, drain cleaner, petrol, etc.)
■    Do not modify the Earthed plug
■    Do not allow to be used as a toy
■    Do not use for any purpose other than described 
in this User’s Guide
■    Use only manufacturer’s recommended 
 attachments
■    Use only cleaning products formulated by 
BISSELL for use in this appliance to prevent 
internal component damage
■    Keep openings free of dust, lint, hair, etc.
■    Keep appliance on a level surface
■    Turn off all controls before unplugging
■    Be extra careful when cleaning stairs
■    Pay close attention when working 
around children
SAVE THESE 
INSTRUCTIONS.
THIS MODEL IS FOR HOUSEHOLD USE ONLY. 
   WARNING: This appliance must 
be Earthed.
IMPORTANT FOR OPERATION ON 
A 220-240 VOLT A.C. 50/60 Hz POWER 
SUPPLY ONLY. 
If your appliance is fitted with a nonrewireable 
BS 1363 plug it must not be used unless a 13 
amp (ASTA approved to BS 1362) fuse is fitted in 
the carrier contained in the plug. Spares may be 
obtained from your BISSELL supplier. If for any 
reason the plug is cut off, it must be disposed 
of, as it is an electric shock hazard should it be 
inserted into a 13 amp socket.
IMPORTANT SAFETY INSTRUCTIONS
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							 4www.bissell.com 
Product view
Easy To Remove 
NozzleHeat 
Indicator Light
Lower Base
Dry Aire
™
(select models)
2-in-1
Water Tank
Edge Sweep Brushes
Tank Carry 
Handle
Power Switch
Optional Accessories:
Spraying Crevice ToolScotchgard™ Protector Applicator
3” Tough Stain Brush
4” Upholstery Tool6 Stair ToolTurboBrush™Hard Floor Attachment
Spray Trigger
Heater Switch
Flex Hose
Upper Handle
Extra Long 
Power Cord
Easy Carry Handle
Detent PedalReady Tool™     
Dial
These items are available for purchase. To order replacement parts, additional tools or formulas, please refer to page 26-27.
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							 5www.bissell.com 
BISSELL Formulas:
These items are available for purchase. To order replacement parts, additional tools or formulas, please refer to page 26-27.
1.42 L 
Fibre Cleansing Formula™ with 
Scotchgard™ 
protector 1.42 L 
Multi- 
Allergen 
Removal
™ Formula with 
Scotchgard™ 
protector 1.42 L 
Pet Odor and Soil 
Removal
™ Formula 
with Scotchgard™ 
protector
1.42 L 
Natural Orange 
Extract Formula  
with Scotchgard
™ 
protector 8 oz. 
Scotchgard 
Protector 
Post 
Treatment 
Cartridge22 oz. 
Tough Stain 
PreCleaner
™
1.42 L  
Lavender Essence 
Formula
 
with 
Scotchgard
™ 
protector 32 oz. 
Hard Floor 
Solutions™
Formula
Formula Tank
Crevice Tool Holder
(select models)
Upper Hose Rack
Lower Handle TurboBrush
™
 Storage
(select models)
Detent Pedal
Lower Hose Rack
Keep plenty of genuine BISSELL 
deep cleaning formulas on hand 
so you can clean whenever it 
fits your schedule. Always use 
genuine BISSELL deep cleaning 
formulas. Non-BISSELL cleaning 
formulas may harm the machine 
and void the warranty.
Upper Handle
Spray Trigger
Hose Secure 
Latch
Product view
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							This user’s guide has been designed to help you 
get the utmost satisfaction from your BISSELL 
ProHeat 2X. You’ll find assembly and operating 
instructions, safety precautions, as well as 
maintenance and troubleshooting instructions. 
Please read this users guide thoroughly before 
assembling your deep cleaner. 
Pay particular attention to the product diagram, 
assembly instructions, and part names. Locate 
and organize all parts before assembly. Familiarize 
yourself with the parts and where they go. 
Following this user’s guide will greatly enhance 
your ability to get the most performance from your 
BISSELL ProHeat 2X for many years.
Your
 ProHeat 2X comes in three, easy to 
assemble components: 
 Upper Handle Lower Handle
Tool Caddy 
The only thing you will need to assemble your 
cleaner is a Phillips head        screwdriver.
1. 
 Slide upper handle onto lower handle. 
2
.  Screw 3 screws into the marked holes.
3. 
 Place upper hose rack onto back of upper 
handle and secure with tapered screw.
4. 
 Place lower hose rack onto back of upper 
handle by pushing in and sliding down until 
it snaps into place.
5. 
 Snap tools into the tool caddy as shown in 
figure 5.
6. 
 Wrap power cord and flex hose as shown in 
figure 5.
7. 
 Keep flex hose snugly in place by using 
the hose secure latch.
  ProHeat 2X assembly is now complete.
How to use this guide 
 6www.bissell.com 
Assembly
 WARNING: 
Do not plug in your 
cleaner until you have 
completely  assembled it per 
the following instructions 
and are familiar  with all 
instructions and operating 
procedures.
Tough 
Stain Brush
TurboBrush (select models)
Spraying 
Crevice Tool
(select models)
Crevice Tool 
Holder
(select models)
Scotchgard
Protector 
Applicator 
Tool
(select models)
Hose Secure 
Latch
1. 2.
3. 4.
5.
7.
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							Special features
 7www.bissell.com 
Your BISSELL ProHeat 2X deep cleaner is a home 
cleaning system that uses the power of heat, 
brushes and cleaning formula to get the deep 
down dirt for a maximum clean. Not only does it 
come with a lot of unique features, it has been 
designed with you, the customer, in mind.
Built-in-Heater feature
BISSELL ProHeat 2X models all feature a patented 
built-in heater which will heat the hand hot tap 
water you put in up to 25 degrees hotter to safely 
optimize cleaning effectiveness. The heater 
will never allow the temperature to exceed 190 
degrees. The heater switch on the front of the 
machine controls the heater so you have the 
option to turn off the heat if you are cleaning 
delicate wool or oriental rugs. 
Dual DirtLifter™ PowerBrushes
The two DirtLifter PowerBrush rolls are 
designed to enhance cleaning performance. 
The bristle pattern safely lifts out the deep 
down dirt while gently grooming carpet fibers. 
The floating suspension self-adjusts to all 
carpet heights and protects your carpet if 
you leave the power switch ON ( I ). Once the 
product is in the upright position, the brushes 
automatically stop spinning. The detent pedal 
will activate the brushes when floor cleaning.
Custom Clean™
The Custom Clean feature automatically mixes 
hand hot tap water with the BISSELL formula. 
Simply choose one of the 4 settings (heavy 
traffic, normal clean, light clean, or water rinse) 
and the ProHeat 2X will adjust the right amount 
of cleaning formula to mix with the heated water 
to fit your cleaning need.
Having a separate formula tank from the water 
tank also allows no waste of formula. Because the 
water and formula  are stored separately, they are 
not mixed until you are ready to clean. When your 
cleaning job is finished, the formula can be stored 
ready to use in your machine for the next time!
Dry Aire™ 
The Dry Aire system spreads hot air across the 
carpet to aid in drying. The feature runs while 
your machine is powered. Heated air is distributed 
from the bottom and back of the machine and 
blown across the carpet while you clean!
(located behind 2-in-1 water tank)
Dry Aire™
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							 8www.bissell.com 
2-in-1 water tank
Our 2-in-1 water tank full capacity system is 
designed with a heavy duty bladder inside for clean 
water. As you clean, the clean water in the bladder 
will empty and mix with the cleaning formula. Dirty 
water pulled out of your carpets will collect around 
the outside of the bladder so that clean and dirty 
water are always kept separate. This allows the 
user to maximize tank space, yet only carry one 
tank to and from the sink for emptying and filling.
Easy to remove and clean nozzle
Now, cleaning up your machine after the 
cleaning process is easier than ever! Simply 
remove the 2-in-1 water tank and remove the 
screw to pop out the nozzle for rinsing in the 
sink. Dirt, loose carpet fibers and remaining pet 
hair or fuzz get washed away in a snap.
ReadyTools™ dial
This provides either floor cleaning or above floor 
cleaning with the turn of a knob. If choosing 
above floor cleaning for upholstery, stairs, or for 
those creases close to the baseboards, turn knob 
to TOOLS and choose the attachment 
appropriate for the job. Attach tool to the flex hose 
and you are ready to go. Be sure to turn knob 
back to FLOOR CLEANING when done.
Scotchgard™ Protector
Carpet protection applied at the mill typically 
wears down over time from heavy foot traffic 
and everyday cleaning, including deep cleaning. 
To help restore this important protection, only 
BISSELL offers deep cleaning formulas with 
Scotchgard protector and a post-applicator to 
apply Scotchgard protector with the same 
materials used by carpet mills. This offers extra 
protection against dirt and tough stains to keep 
your carpets looking good longer. 
To maintain your Scotchgard 5-year limited stain 
warranty, you no longer are required to hire a 
professional. By using your BISSELL ProHeat 
machine with BISSELL formulas containing 
Scotchgard protector every 12 months, your carpet 
warranty from 3M remains in effect. No other home 
deep cleaning system can do this for you. Refer to 
the Scotchgard protector warranty for details.
Special features
FLOOR
TOOLS
CLEANING
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							 9www.bissell.com 
Operation
Before you clean
1.   Plan activities to give your carpet time to dry.
2. Move furniture to another area if cleaning 
an entire room (optional).
3.  Vacuum area with a dry vacuum cleaner 
thoroughly before deep cleaning.
4.  Plan your cleaning route to leave an exit path. It  is best to begin cleaning in the corner farthest 
from your exit.  
5.  Pretreating
Pretreating with BISSELL Tough Stain Precleaner 
improves cleaning effectiveness and is 
recommended for heavily soiled carpet in high 
traffic areas such as entryways and hallways. 
A. Spray the BISSELL Tough Stain Precleaner formula onto heavy traffic 
areas, soiled areas, or stains.
B. Allow to penetrate for at least 3 minutes.
C. Clean as normal, using the BISSELL  ProHeat 2X machine on the high traffic 
setting, following the instructions on 
pages 10-12.
BRUSH
SUCTION
1START
HERE 4’234
8765
9101112XIT    3’
ATTENTION: Some Berber carpets have a 
tendency to fuzz with wear. 
Repeated strokes in the same 
area with an ordinary vacuum 
or deep cleaner may aggravate 
this condition. Please see Stain 
Removal instructions on page 15.
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							10www.bissell.com 
Operation
Carpet cleaning
1. Fill the 2-in-1 Water Tank. Remove the tank 
from the base of the machine by lifting up the 
tank carry handle. Carry like a bucket to the sink.
1a.  Unlatch the top of the tank from the bottom  by lifting up on the tank latch which is located 
on the back of the tank.
1b.
   Remove the top of the tank by lifting up on  the handle. 
Note: Be sure to note how the lip on the 
top tank separates from the groove in the 
bottom tank. This placement is important 
when putting the tank back together
1c.   Fill the heavy duty bladder with clean hand  hot tap water.
*Do not boil or microwave water as it can 
destroy the bladder. 
1d.  Leaving the filled bottom of the tank on a  flat surface, only maneuver the top of the 
tank. To attach the top part of the tank to the 
bottom, carefully hook the lip on the top tank 
into the groove on the bottom tank.
1e.  Fasten tanks together by securing the latch  in the back.
Note: Remember to secure the tank latch in 
the back and test to make sure it is secure 
before picking up the tank.
2. Remove formula tank from back of machine. 
2a.  Fill the formula tank by first unscrewing the 
cap and insert. Always use genuine BISSELL 
formulas to maximize cleaning and for the 
safety of your machine. Fill formula up to the 
line and replace the cap and insert. Place 
formula tank into the slot in the back of the 
machine for a snug fit.
3.  Set Custom Clean Dial. Simply choose one 
of the 4 settings (heavy traffic, normal clean, 
light clean or water rinse) and the ProHeat 
2X will adjust the right amount of cleaning 
formula to mix with the heated water to fit 
your cleaning need.
4.  Set ReadyTools Dial to the floor cleaning setting.
1. 1a.
1b.
FLOOR
CLEANING
2. 2a.
4.
3.
Lip
Groove (underside of 
bottom tank)
1c.
1d.
1e.
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