BenQ W500 Lcd Projector Home Entertainment Series User Manual

							  41
  Menus
English
Information menu
Reset All Settings
Returns all settings to the factory preset values.
The following settings will still remain: Phase, Projector Position, 
Language, Password and High Altitude Mode.
FUNCTION (default 
setting / value)DESCRIPTION
SourceShows the current signal source.
Picture ModeShows the selected mode in the Picture--Basic menu.
ResolutionShows the resolution of the input signal.
Lamp Hours Nor.Shows the total time of the lamp has been used in normal mode.
Lamp Hours Eco.Shows the total time of the lamp has been used in economic mode.
Lamp Rest RateShows the percentage of the rest lamp life.
Dust Filter HourShows the total time of the filter has been used. 
						

							42 Maintenance  
English
Maintenance
Care of the projector
Your projector needs little maintenance. The only thing you have to do on a regular basis is keep the lens clean 
and clean or replace the air filter. Never remove any parts of the projector except the lamp or the air filter. 
Contact your dealer or local BenQ Customer Service Centre if the projector fails to operate as expected.
Cleaning the lens
Clean the lens whenever you notice dirt or dust on the surface. Before you attempt to clean the lens, turn the 
projector off, unplug the power cable, and leave it several minutes to cool completely.
1. Use a canister of compressed air to remove dust. (Available from building hardware or photographic 
suppliers.)
2. If there is stubborn dirt or smudge marks, use a proper photographic lens brush or moisten a clean soft lens 
cloth with lens cleaner to gently wipe the lens surface.
Never touch the lens with your finger or rub the lens with abrasive materials. Even paper towels can 
damage the lens coating. Only ever use a proper photographic lens brush, cloth, and cleaning solution. Do 
not attempt to clean the lens whilst the projector is switched on or is still hot from previous use.
Storing the projector
If you need to store the projector for an extended time, please:
1. Make sure the temperature and humidity of the storage area are within the recommended range for the 
projector. Please refer to the Spec. page in this manual or consult your dealer about the range.
2. Retract the adjuster feet.
3. Remove the batteries from the remote control.
4. Pack the projector in its original packing or equivalent.
Transporting the projector
It is recommended that you ship the projector with its original packing or equivalent. When you carry the 
projector yourself, please use a soft carry case.
Cleaning and replacing the dust filter
It is necessary to clean the dust filter periodically every 1000 hours use. You can use the Advanced Setup > Dust 
Filter > Dust Filter Hours menu or the Information menu to check how long the filter has been used. If the filter 
is not cleaned, it can become clogged with dust and prevent proper ventilation. This can cause overheating and a 
malfunction of the projector.
Should the projector filter become seriously clogged with dust, 
it can cause over-heating inside of the projector. You will see 
the message pictured to the right before the projector shuts 
down and powers off. 
WARNING
The projector filters require regular cleaning.
Please schedule time to check the filters and 
clean if necessary (refer to Users Manual)
OK
FILTER CLEANING REMINDER NOTICE 
						

							  43
  Maintenance
EnglishTo clean the filter:
1. Shut down the projector if turned on and wait 
until the fans stop running. 
2. Disconnect the projector from any cables.
3. Turn the projector over. Draw the dust filter grill 
from the bottom side of the projector.
 
4. Use a small vacuum cleaner (designed for 
computers and other office equipment) or use a 
soft brush (such as a clean artist’s paintbrush) to 
vacuum or sweep the dust away. 
• If the dirt is difficult to remove or the filter is 
broken, you should replace it.
5.  Re-install the filter grill securely.
6. Reapply power and turn the projector on.
•If the filter grill is not correctly seated in place, you will be reminded by a message displayed on the 
screen every three minutes until ENTER on the projector or remote control is pressed. 
Please check if the filter is well attached.
•The projector will automatically shut down within one minute if there has been no further action 
taken. Re-install the filter securely, then turn on the power again.
7. Reset the dust filter timer
i. Press MENU to open the OSD menu.
ii. Go to the Advanced Setup > Dust Filter menu and press ENTER.
iii. Highlight Reset Dust Filter Timer and press ENTER. 
iv. A warning message displays asking if you want to reset the dust filter timer.
v. Highlight Reset and press ENTER to reset the 
filter timer to 0.
WARNING
Reset Filter Timer?
Reset Cancel 
						

							44 Maintenance  
EnglishLamp Information
Calculation of lamp hour
When the projector is in operation, the duration (in hours) of lamp usage is automatically calculated by the 
built-in timer. The method of calculating the equivalent lamp hour is as follows:
Total (equivalent) lamp hour
= 1 (hours used in Economic mode) +3/2 (hours used in normal mode)
See Lamp Settings on page 40 for more information on Economic mode.
The lamp hour in Economic mode is calculated as 2/3 of that in normal mode. That is, using the projector in 
Economic mode helps to extend the lamp hour by 1/3.
Warning message
When the Lamp indicator lights up red or a message appears suggesting it is time to replace the lamp, please 
install a new lamp or consult your dealer. An old lamp may cause a malfunction in the projector and in some 
instances the lamp may explode.
For more detailed information on projector warnings, please refer to Indicators on page 47.
The Lamp indicator light and Temperature warning light will light up if the lamp becomes too hot. Turn the 
power off and let the projector cool for 45 minutes. If the Lamp or Temp indicator still lights up after turning 
the power back on, please contact your dealer.
The following Lamp warning displays will remind you to change the lamp.
MessageStatus
Total (equivalent) lamp hour has reached 2000 hours. Install a new 
lamp for optimal performance. 
Total (equivalent) lamp hour has reached 2950 hour. A new lamp 
should be fitted to avoid the inconvenience when the projector runs out 
of lamp time.
Total (equivalent) lamp hour has reached 3000 hours. It is strongly 
recommended that you replace the lamp at this age. The lamp is a 
consumable item. With the usage time increase, the lamp brightness 
diminished gradually. This is normal lamp behaviour. You can replace 
the lamp whenever you notice that the brightness level has significantly 
diminished. If the lamp is not replaced beforehand, it must be replaced 
after 3000 hours usage
NOTICE: Order replacement lamp
Lamp > 2000hrs
Projector will stop at 3000hrs
OK
WARNING
NOTICE: Replace lamp soon
Lamp > 2950hrs
Projector will stop at 3000hrs
OK
WARNING
NOTICE: Replace lamp now
Lamp > 3000hrs
Lamp-usage time exceeded
OK
WARNING 
						

							  45
  Maintenance
English
Replacing the lamp
• To reduce the risk of electrical shock, always turn the projector off and disconnect the power cord 
before changing the lamp.   
• To reduce the risk of severe burns, allow the projector to cool for at least 45 minutes before replacing 
the lamp.
• To reduce the risk of injuries to fingers and damage to internal components, use caution when 
removing lamp glass that has shattered into sharp pieces.
• To reduce the risk of injuries to fingers and/or compromising image quality by touching the lens, do 
not touch the empty lamp compartment when the lamp is removed.
• This lamp contains mercury. Consult your local hazardous waste regulations to dispose of this lamp in 
a proper manner.
If this warning message displays, the projector will shut down in 40 
seconds. The lamp MUST be replaced before the projector will operate 
normally.
NOTICE: Lamp-usage time 
exceeded
Replace lamp (refer to Users 
Manual) then reset lamp timer
OK
WARNING
1. Turn the power off and disconnect the projector from 
the wall socket. Turn off all connected equipment and 
disconnect all other cables.
2. Turn the projector over. Then loosen the screw on the 
lamp cover.
 
3. Remove the lamp cover. 
Do not turn the power on with the lamp cover removed.
4. Loosen the screws that hold the lamp to the projector. If 
the screws are not loosened completely, they could 
injure your fingers. It is strongly recommended that 
you use a magnetic-head screwdriver to retain the screw 
should it come loose. 
						

							46 Maintenance  
English
11.  Turn the power on and reset the lamp time.
i. Press MENU to open the OSD menu.
ii. Go to the Advanced Setup > Lamp Settings menu and 
press ENTER.
iii. Highlight Reset Lamp Timer and press ENTER. 
iv. A warning message displays asking if you want to reset 
the lamp timer.
v. Highlight Reset and press ENTER to reset the lamp timer to 0.
Do not reset the lamp timer if the lamp has not been replaced as this could cause damage.
5. Lift the handle so that it stands up. Use the handle to 
slowly pull the lamp out of the projector.
• Pulling it too quickly may cause the lamp to break and 
scatter broken glass in the projector. To reduce the 
risk of injuries to fingers and damage to internal 
components, use caution when removing lamp glass 
that has shattered. 
• Do not place the lamp in locations where water might 
splash on it, children can reach it, near or above heat 
sources, or near flammable materials.
• Do not insert your hand into the projector when the 
lamp is removed. If you touch the optical components 
inside, it could cause blurred images.
6. As shown in the figure, lower the new lamp first into the 
connector on the projector and align the two holes on 
the lamp with the locators on the projector.
7. Push the lamp downwards to ensure it is firmly secured 
to the projector.
8. Tighten the screws securing the lamp box.
9. Re-install the lamp cover.
10. Tighten the screw on the lamp cover.
• Please be careful to not over-tighten the screws.
• Loose screws may cause a bad connection, which 
could result in malfunction.
WARNING
Reset Lamp Timer?
Reset Cancel 
						

							  47
  Maintenance
EnglishTemperature information
When the Temperature warning light is on, it is warning you of the following possible problems:
1. The internal temperature is too high.
2. The fans are not working.
Turn the projector off and contact qualified service personnel for further help. For more detailed information, 
please refer to Indicators on page 47.
Indicators
Illustration
•Blank -: Light OFF •O: Orange light
• : Light flashing•R: Red light
•: Light ON•G: Green light
LightStatus & Description
PowerTe m pLamp
Power events
The projector has just been connected to a power outlet.
Main power switch on
--Stand-by mode.
--Powering up.
--Normal operation.
--
• The projector needs 140 seconds to cool down as it was 
abnormally shut down without the normal cooling down 
process. Or
• The projector needs to cool for 90 seconds after the 
power is turned off.
--The projector has shutdown automatically. If you try to re-
start the projector, it will shutdown again. Please contact 
your dealer for assistance.
Lamp events
--Lamp hour warning/Lamp hour error.
-The projector has shutdown automatically. If you try to re-
start the projector, it will shutdown again. Please contact 
your dealer for assistance.
--1. The projector needs 90 seconds to cool down. Or
2. Please contact your dealer for assistance.
  
  
O O O
O  R  R
O 
 G 
 G 
O 
O 
 G 
O  R
 R 
						

							48 Maintenance  
English
LightStatus & Description
PowerTe m pLamp
Thermal events
--
The projector has shutdown automatically. If you try to re-
start the projector, it will shutdown again. Please contact 
your dealer for assistance.
-
-
-
-
 R 
 R  R
 R  G
 R O
 R  R  R
 R  R  G
 R  R O
 G  R  R
 G  R  G
 G  R O
O  R  R
O  R  G
O  R O
 G  R
 G  G 
						

							  49
  Troubleshooting
EnglishTroubleshooting
THE PROJECTOR DOES NOT TURN ON.
NO PICTURE
BLURRED IMAGE
REMOTE CONTROL DOES NOT WORK
THE PASSWORD IS INCORRECT
CauseRemedy
There is no power from the power cable.Plug the power cord into the AC inlet on the projector, 
and plug the power cord into the power outlet. If the 
power outlet has a switch, make sure that it is switched 
on.
Attempting to turn the projector on again during 
the cooling process.Wait until the cooling down process has completed.
CauseRemedy
The video source is not turned on or connected 
correctly.Turn the video source on and check that the signal 
cable is connected correctly.
The projector is not correctly connected to the 
input source device.Check the connection.
The input signal has not been correctly 
selected.Select the correct input signal with the Source key on 
the projector or remote control.
The lens cap is still attached to the lens. Remove the lens cap.
CauseRemedy
The projection lens is not correctly focused. Adjust the focus of the lens using the focus ring.
The projector and the screen are not aligned 
properly.Adjust the projection angle and direction as well as the 
height of the unit if necessary.
The lens cap is still attached to the lens. Remove the lens cap.
CauseRemedy
The battery is out of power. Replace the battery with a new one.
There is an obstacle between the remote 
control and the projector.Remove the obstacle.
You are too far away from the projector. Stand within 6 meters (19.5 feet) of the projector.
CauseRemedy
You do not remember the password.Please see Entering the password recall procedure 
on page 24 for details. 
						

							50 Specifications  
English
Specifications
Projector specifications
All specifications are subject to change without notice. 
Dimensions
349 x 126.8 x 295.8 mm (W x H x D) 
Unit: mm
Optical
Projection systemThree-panels LCD system.
DMD chip0.55 LCD (1280 x 720)
Lens1.2x zoom
Projection screen size23.5 ~ 300
Lamp140W
Electrical
Video SignalNTSC / NTSC4.43 / PAL-B/G / PAL-M / PAL-N / SECAM / HDTV
Data SignalXGA, SVGA, VGA, Macintosh®, HDTV (1080p, 1080i, 720p, 576p, 576i, 
480p, 480i)
Max. number of display colors16,770,000 (full color display)
Terminals
InputVideo, S-Video, Component (Y/ CB/ CR, Y/ PB/ PR), D-sub, HDMI 
Output12VDC (Max 0.5A)
General characteristics
We i g h t8.8lbs/ 4.0kg+/-0.2
PowerVAC 100 - 240V, 4.0 A, 50 / 60 Hz (Automatic)
Power consumptionMax 215W
Operating temperature
0~35 C, (without condensation) at sea level
Operating humidity10% - 90% (without condensation)
Operating altitude0~1499m, 0~35°C
High altitude mode: 1500~3000m 0~30°C
Storage temperature
-20°C- 60°C / -4°F to 140°F
Storage humidity10% - 90%
349
295.8
126.8
77 77Center 
of lens