BenQ V2200 Eco User Manual

							  31   How to adjust your monitor
H. Position Adjusts the horizontal 
position of the OSD menu. Press the   or   keys to 
change the settings. 0 to 100
V. Position Adjusts the vertical position 
of the OSD menu.0 to 100
Display Time Adjusts the display time of 
the OSD menu.• 5 Sec.
• 10 Sec.
• 15 Sec.
• 20 Sec.
• 25 Sec.
• 30 Sec.
OSD Lock Prevents all the monitor 
settings from being 
accidentally changed. When 
this function is activated, the 
OSD controls and hotkey 
operations will be disabled.Press the   or   keys to 
change the settings. 
To unlock the OSD controls 
when the OSD is preset to 
be locked, press and hold 
the MENU key for 15 
seconds to enter the OSD 
Lock option and make 
changes. Alternatively, you 
may use the  or  keys 
to select NO in the OSD 
Lock submenu from the 
OSD Settings menu, and 
all OSD controls will be 
accessible.
• YES
• NO
Press 
MENU to leave the OSD Settings menu.
DDC/CI* Allows the monitor settings 
to be set through the 
software on the PC.Press the 
ENTER key to select 
this option. Press the   or 
 keys to change the 
settings.• ON
• OFF
Auto Power off Sets the time to power off 
the monitor automatically in 
power saving mode.Press the 
ENTER key to select 
this option. Press the   or 
 keys to change the 
settings.• OFF
• 10min.
• 20min.
• 30min.
Information Displays the current 
monitor property settings.• Input
• Current 
Resolution
• Optimum 
Resolution (best 
with the 
monitor)
• Model Name
 
						

							32  How to adjust your monitor  
*DDC/CI, short for Display Data Channel/Command Interface, which was developed by Video Electronics 
Standards Association (VESA). DDC/CI capability allows monitor controls to be sent via the software for 
remote diagnostics.
HDMI Auto 
SwitchWhen this function is 
activated, HDMI port will 
be in the input auto select 
loop.Otherwise, HDMI can 
only be selected by input 
select or by hot key.Press the ENTER key to select 
this option. Press the   or 
 keys to change the 
settings.• ON
• OFF
Reset All Resets all mode, color and 
geometry settings to the 
factory default values.Press the   or   keys to 
change the settings. • YES
• NO
 
						

							  33   Troubleshooting
7. Troubleshooting
Frequently asked questions (FAQ)
The image is blurred:
Read the instructions in Adjusting the screen resolution on page 35, and then select the correct 
resolution, refresh rate and make adjustments based on these instructions.
How do you use a VGA extension cable?
Remove the extension cable for the test. Is the image now in focus? If not, optimize the image by 
working through the instructions in Adjusting the screen refresh rate on page 36. It is normal for 
blurring to occur due to conduction losses in extension cables. You can minimize these losses by 
using an extension cable with better conduction quality or with a built-in booster.
Does the blurring only occur at resolutions lower than the native (maximum) resolution?
Read the instructions in Adjusting the screen resolution on page 35. Select the native resolution.
Pixel errors can be seen:
One of several pixels is permanently black, one or more pixels are permanently white, one or more 
pixels are permanently red, green, blue or another color.
•Clean the LCD screen.
•Cycle power on-off.
•These are pixels that are permanently on or off and is a natural defect that occurs in LCD 
technology.
The image has a faulty coloration:
It has a yellow, blue or pink appearance.
Select 
MENU > PICTURE > Color > Reset Color, and then choose “YES” in the “Caution” 
message box to reset the color settings to the factory defaults. 
If the image is still not correct and the OSD also has faulty coloration, this means one of the three 
primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is 
bent or broken off, please contact your dealer to get necessary support.
No image can be seen:
Is the prompt on the display illuminated in green?
If the LED is illuminated in green and there is a message “Out of Range” on the screen, this means 
you are using a display mode that this monitor does not support, please change the setting to one 
of the supported mode. Please read Preset display modes on page 37. 
Faint shadow from the static image displayed is visible on the screen:
•Activate the power management function to let your computer and monitor go into a low 
power sleep mode when not actively in use.
•Use a screensaver to prevent the occurrence of image retention.
 
						

							34 Troubleshooting  
Is the prompt on the display illuminated in orange?
If the LED is illuminated in orange, the power management mode is active. Press any button on 
the computer keyboard or move the mouse. If that does not help, check the signal cable 
connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.
Is the prompt on the display not illuminated at all?
Check the power supply mains socket, the external power supply and the mains switch.
The image is distorted, flashes or flickers:
Read the instructions in Adjusting the screen resolution on page 35, and then select the correct 
resolution, refresh rate and make adjustments based on these instructions.
You are running the monitor at its native resolution, but the image is still distorted.
Images from different input sources may appear distorted or stretched on the monitor running at 
its native resolution. To have the optimal display performance of each type of input sources, you 
can use the Display Mode function to set a proper aspect ratio for the input sources. See Display 
Mode on page 27 for details.
The image is displaced in one direction:
Read the instructions Adjusting the screen resolution on page 35, and then select the correct 
resolution, refresh rate and make adjustments based on these instructions.
The OSD controls are inaccessible:
•To unlock the OSD controls when the OSD is preset to be locked, press and hold the “MENU” 
key for 15 seconds to enter the “OSD Lock” option and make changes. 
•Alternatively, you may use the   or   keys to select “NO” in the “OSD Lock” submenu 
from the “OSD Settings” menu (under SYSTEM), and all OSD controls will be accessible.
No sound can be heard from the connected external speakers:
•If the external speakers are USB-powered, check whether the USB connection is OK.
•Increase the volume (volume may be muted or too low) on the external speakers.
Sound cannot be muted:
•Restart your computer.
•Update the graphics and/or audio driver.
Need more help?
If your problems remain after checking this manual, please contact your place of purchase or 
e-mail us at: [email protected].
 
						

							  35
Adjusting the screen resolution
Due to the nature of liquid crystal display (LCD) technology, the picture resolution is always fixed. 
For the best display performance, please set the display to its maximum resolution with an aspect 
ratio of 16:9. This is called “Native Resolution” or maximal resolution – that is, the clearest 
picture. Please refer to the table below for the native resolution of your LCD. Lower resolutions are 
displayed on a full screen through an interpolation circuit. Image blurring across pixel boundaries 
can occur with the interpolated resolution depending upon the image type and its initial 
resolution.
To take full advantage of LCD technology you should select the native resolution setting of your PC screen 
as described below. Be aware that not all PC video cards provide this resolution value. If yours doesnt, 
check with the video card manufacturers website for an updated driver for your particular model PC video 
card which supports this resolution. Software video drivers are often updated and available for new 
hardware video resolutions. If necessary, you may need to replace and update the PC video card 
hardware to be able to support the native resolution of the monitor. 
1. Open Display Properties and select the Settings tab. 
Yo u  c a n  o p e n  Display Properties by right-clicking on the Windows desktop and selecting 
Properties from the pop-up menu.
2. Use the slider in the ‘Screen area’ section to adjust the screen resolution.
Select the recommended resolution (maximum resolution) then click Apply.
If you select some other resolution, be aware that this other resolution is interpolated and may not 
accurately display the screen image as well as it could do at the native resolution setting.
3. Click OK then Ye s. 
4. Close the 
Display Properties window.
If your input source does not provide an image with a 16:9 aspect ratio, the displayed image may 
appear stretched or distorted. To maintain the original aspect ratio, image scaling options can be 
found in the “Display Mode” adjustment. See Display Mode on page 27 for more information.
ModelNative Resolution
V2200 Eco 1920 x 1080
V2400 Eco 1920 x 1080
 
						

							36   
Adjusting the screen refresh rate 
You don’t have to choose the highest possible refresh rate on an LCD display, because it is not 
technically possible for an LCD display to flicker. The best results are obtained by using the factory 
modes already set in your computer. Check next chapter to see the factory modes: Preset display 
modes on page 37.
You can choose 59.934 Hertz for the native resolution of 1920 x 1080. Not applicable in all models. Please 
refer to the table on page 35.
1. Double click the Display icon in Control Panel.
2. From the 
Display Properties window, select the Settings tab and click the Advanced 
button. 
3. Select the 
Adapter tab, and select an appropriate refresh rate to match one of the applicable 
factory modes as listed in the specification table.
4. Click 
Change, OK, then Ye s. 
5. Close the 
Display Properties window.
 
						

							  37
Preset display modes
•Image disruption may occur as a result of signal frequency differences from graphic cards 
which do not correspond with the usual standard. This is not, however, an error. You may 
improve this situation by altering an automatic setting or by manually changing the phase 
setting and the pixel frequency from the “DISPLAY” menu.
•To extend the service life of the product, we recommend that you use your computers power 
management function. 
Incoming display mode (Input timing)
Resolution21.5W
1920X108024W
1920X1080
640x480@60Hz v v
640x480@75Hz v v
720x400@70Hz v v
800x600@60Hz v v
800x600@75Hz v v
832x624@75Hz v v
1024x768@60Hz v v
1024x768@75Hz v v
1152x870@75Hz v v
1280x720@60Hz v v
1280X960@60Hz v v
1280x1024@75Hz v v
1360x768@60Hz v v
1600x900@60Hz v v
1680x1050@60Hz v v
1920x1080@60Hz v v
 
						

							38   
Recycling information
Recognizing the importance of environmental protection and assigning itself the responsibility of 
protecting the global environment, BenQ has endeavored, and will steadily continue to endeavor, 
to construct recycling systems around the world so as to collect and recycle the used monitors 
from our customers. Therefore, we would sincerely appreciate your support in properly recycling 
or disposing of your monitor at the end of its life cycle.
This recycling information guide provides you the information on our service centers. Please see 
the following list to contact the center in your area, and our service centers will assist you in 
managing your used monitors.
To gain the up-to-date recycling information, please visit the following website:
http://www.benq.com/page/?pageId=267.
 
AreaCountryDetails on the Service Center
Asia Pacific Taiwan BenQ Asia Pacific Corp.
Customer Care Department 
Tel.: +886-0800-027-427
16 Jihu Road, Neihu, Taipei 114, Taiwan 
(R.O.C.)
America United States BenQ America Corp.
15375 Barranca Parkway, Suite A-205
Irvine, CA  92618
Customer Service Toll-free number: 
1-866-600-2367 (USA)
www.benq.us/support/
Europe Austria UFH Umweltforum Haushalt
Tel.: +43 1 588 39-0
www.ufh.at
Belgium RECUPEL ICT 
Tel.: +32 2 706 86 16 
E-mail: [email protected]
www.recupel.be
 
						

							  39
Czech RREMA lOOO IK, a.s.
Bavorská 856 
155 41 Praha 5
Česká republika
Tel.: +420 224 454 224
Fax: +420 224 454 422
E-mail: [email protected]
www.remasystem.cz
Denmark Elretur A/S
Tel.: +45 33 36 91 98
E-mail: [email protected]
Norway Elretur AS
Tel.: +47 23 06 07 40
E-mail: [email protected]
Estonia EES - Ringlus
Endla 3, 10122 Tallinn,
 
Tel.: +372 6 484 335
Fax: +372 6 307 300
E-mail: [email protected]
www.eesringlus.ee
Finland Elker OY
Tel.: +358 (0)10 249 17 00
E-mail: [email protected]
www.elker.fi
Germany EAR
Tel.: +49 0911766650    
E-mail: [email protected]
Greece ANAKIKLOSI SISKEVON S.A. 
Tel: +30 210 5319762 - 5
Fax: +30 210 5319766
E-mail: [email protected]
www.electrocycle.gr
AreaCountryDetails on the Service Center
 
						

							40   
Hungary ELECTRO-COORD Magyarország Kht.
Márvány utca 18,   
H-1012 Budapest
Tel.: (+36-1) 224-7730,
Fax: (+36-1) 224-7739
E-mail: [email protected]
www.electro-coord.hu
Ireland Midia Ltd  
Tel.: +353-1-4199733
Fax: +353-1-4565120  
Unit B Montone Business Park 
Oak Road 
Dublin 12
Luxembourg Ecotrel
7, rue Alcide de Gasperi
L-1615 Luxembourg (Kirchberg)   
Tel.: +352 26098731
Fax: +352 26098736
www.ecotrel.lu
Netherland ICT Milieu 
Tel.: +31-0348493640                           
E-mail: [email protected]
Portugal Associaçao Portuguesa de Gestao de 
residuos de Equipamentos Electricos o 
Electronicos
Av. Do Forte, nº3
Edificio Suecia I, piso 3
2794-038 Carnaxide, Portugal
Tel.: +(351) 214169020
www.amb3e.pt
ERP - Associaçao Gestora de Residuos de 
Equipamentos Electricos o Electronicos
Beloura Office Park, Edifício 6, Sala 6
Quinta da Beloura 2710-693 SINTRA, 
Portugal
Tel.: +(351) 210029211
E-mail: [email protected]
www.erp-portugal.pt
AreaCountryDetails on the Service Center