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BenQ Projector SU917 User Manual

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Page 71

Maintenance 71
Replacing the lamp (FOR SERVICE PERSONNEL 
ONLY)
• Hg - Lamp contains mercury. Manage in accordance with local disposal laws. See www.lamprecycle.org.
• If lamp replacement is performed while the projector is suspended 
upside-down from the ceiling, make sure that no one is underneath the 
lamp socket to avoid any possible injury or damage to the human eyes 
caused by fractured lamp.
• To reduce the risk of electrical shock, always turn the projector off and  disconnect the power cord...

Page 72

Maintenance
723. Remove the lamp cover by (a) sliding 
the cover toward the side of the 
projector and (b) lifting it off.
• Do not turn the power on with 
the lamp cover removed.
• Do not insert your fingers 
between the lamp and the 
projector. The sharp edges inside 
the projector may cause injuries.
4. Loosen the screws that secure the 
lamp.
5. Lift the handle so that it stands up. 
Use the handle to slowly pull the 
lamp out of the projector.
• Pulling it too quickly may cause 
the lamp to break...

Page 73

Maintenance 73 11. Restart the projector.
Do not turn the power on with the lamp cover removed.
Resetting the lamp timer
12. After the startup logo, open the On-Screen 
Display (OSD) menu. Go to the SYSTEM 
SETUP: Advanced > Lamp Settings menu. 
Press Mode/Enter. The Lamp Settings page 
displays. Press   to select Reset lamp timer 
and press Mode/Enter. A warning message 
displays asking if you want to reset the lamp timer. Select Yes and press Mode/
Enter. The lamp time will be reset to 0.
Do not reset...

Page 74

Maintenance
74
Indicators
LightStatus & DescriptionPOWERTEMPLAMP1LAMP2
Pow e r  eve n t s
Orange Off Off Off
Stand-by
Green 
FlashingOff Off OffPowering up
Green Off Off OffNormal operation
Orange 
FlashingOff Off OffNormal power-down cooling
Red Off Off OffDownload
Green Off Red OffCW start fail
Red 
FlashingOff Off OffScaler shutdown fail (data abord)
Red Off Red OffScaler reset fail (video projector only)
Off Red Off OffLAN download fail
Off Green Off OffLAN download processing
Burn-in message
Green...

Page 75

Maintenance 75
Green 
FlashingGreen Off OffThermal Sensor 2 short error
Green 
FlashingGreen 
FlashingOff OffThermal IC #2 I2C Connection error 

Page 76

Troubleshooting
76
Troubleshooting
The projector does not turn on.
No picture
Blurred image
Remote control does not work
The password is incorrect
CauseRemedy
There is no power from the power cable.Plug the power cord into the AC inlet on the 
projector, and plug the power cord into the 
power outlet. If the power outlet has a switch, 
make sure that it is switched on.
Attempting to turn the projector on again 
during the cooling process.Wait until the cooling down process has 
completed.
CauseRemedy
The...

Page 77

Specifications 77
Specifications
All specifications are subject to change without notice.
Lamp life results will vary depending on environmental conditions and usage.
Optical
Resolution1920 x 1200 WUXGA
Display system 1-CHIP DMD
Lens F/Number
F= 2.42~2.95  
f=  20.77mm~31.13mm
Offset 120%~145%
Zoom ratio1.5X
Lamp 340 W lamp
Electrical
Power supply
AC100–240V, 4.5A,
50-60 Hz (Automatic)
Power consumption
400W (Max.); < 0.5 W; < 6 W (when the 
Network function in the Standby Settings 
is on)
Mechanical
We...

Page 78

Specifications
78
Dimensions
339.3 mm (W) x 147.3 mm (H) x 260.3 mm (D)
Ceiling mount installation
260.3
339.3
147.3
127
150
151.5
237
134.5665584.5538
102
339.363.5
123
265.5
Ceiling mount screw: M4
(Max L = 25 mm; Min L = 20 mm)
Unit: mm 

Page 79

Specifications 79
Timing chart
Supported timing for PC input
ResolutionTimingHorizontal 
Frequency 
(KHz)Ve r t i c a l  
Frequenc
y (Hz)Pixel 
Frequency 
(MHz)3D Field 
Sequent
ial3D 
top 
bott
om3D 
side 
by 
side
640 x 480VGA_60 59.94 31.469 25.175
◎◎◎
VGA_72 72.809 37.861 31.500
VGA_75 75 37.5 31.500
VGA_85 85.008 43.269 36.000
720 x 400720 x 
400_7070.087 31.469 28.3221
800 x 600SVGA_60 60.317 37.879 40.000
◎◎◎
SVGA_72 72.188 48.077 50.000
SVGA_75 75 46.875 49.500
SVGA_85 85.061 53.674 56.250...

Page 80

Specifications
80• The timings showing above may not be supported due to EDID file and 
VGA graphic card limitations. It is possible that some timings cannot be 
chosen.
Supported timing for HDMI (HDCP) input
1680 x 10501680 x 
1050_6059.954 65.29 146.25
◎◎
1920 x 10801920 x 
1080_60
(Reduce 
Blanking)67.5 60 148.5
1920 x 12001920 x 
1200_60
(Reduce 
Blanking)59.95 74.038 154.000
640 x 480
@67HzMAC13 66.667 35 30.240
832 x 624
@75HzMAC16 74.546 49.722 57.280
1024 x 768
@75HzMAC19 75.02 60.241 80.000
1152...
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