BenQ Projector SU917 User Manual
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Maintenance 71 Replacing the lamp (FOR SERVICE PERSONNEL ONLY) • Hg - Lamp contains mercury. Manage in accordance with local disposal laws. See www.lamprecycle.org. • If lamp replacement is performed while the projector is suspended upside-down from the ceiling, make sure that no one is underneath the lamp socket to avoid any possible injury or damage to the human eyes caused by fractured lamp. • To reduce the risk of electrical shock, always turn the projector off and disconnect the power cord before changing the lamp. • To reduce the risk of severe burns, allow the projector to cool for at least 45 minutes before replacing the lamp. • To reduce the risk of injuries to fingers and damage to internal components, use caution when removing lamp glass that has shattered into sharp pieces. • To reduce the risk of injuries to fingers and/or compromising image quality by touching the lens, do not touch the empty lamp comparent when the lamp is removed. • This lamp contains mercury. Consult your local hazardous waste regulations to dispose of th is lamp in a proper manner. • To assure optimal performance from the projector, it is recommended that you purchase a BenQ projector lamp for lamp replacement. • Ensure good ventilation when handling broken lamps. We recommend that you use respirators, safety glasse s, goggles or face shield and wear protective clothing such as gloves. 1. Turn the power off and disconnect the projector from the power outlet. If the lamp is hot, avoid burns by waiting for approximately 45 minutes until the lamp has cooled. 2. Loosen the screw on the lamp cover.
Maintenance 723. Remove the lamp cover by (a) sliding the cover toward the side of the projector and (b) lifting it off. • Do not turn the power on with the lamp cover removed. • Do not insert your fingers between the lamp and the projector. The sharp edges inside the projector may cause injuries. 4. Loosen the screws that secure the lamp. 5. Lift the handle so that it stands up. Use the handle to slowly pull the lamp out of the projector. • Pulling it too quickly may cause the lamp to break and scatter broken glass in the projector. • Do not place the lamp in locations where water might splash on it, children can reach it, or near flammable materials. • Do not insert your hands into the projector after the lamp is removed. If you touch the optical components inside, it could cause color unevenness and distortion of the projected images. 6. Insert the new lamp into the lamp comparent and make sure it fits in the projector. (a)(b)
Maintenance 73 11. Restart the projector. Do not turn the power on with the lamp cover removed. Resetting the lamp timer 12. After the startup logo, open the On-Screen Display (OSD) menu. Go to the SYSTEM SETUP: Advanced > Lamp Settings menu. Press Mode/Enter. The Lamp Settings page displays. Press to select Reset lamp timer and press Mode/Enter. A warning message displays asking if you want to reset the lamp timer. Select Yes and press Mode/ Enter. The lamp time will be reset to 0. Do not reset if the lamp is not new or replaced as this could cause damage. 7. Tighten the screws that secure the lamp. • Loose screw may cause a bad connection, which could result in malfunction. • Do not over tighten the screws. 8. Ensure the handle is fully laid flat and locked in place. 9. Replace the lamp cover by sliding it into place. 10. Tighten the screw that secures the lamp cover. • Loose screw may cause a bad connection, which could result in malfunction. • Do not over tighten the screw. (a)(b)
Maintenance 74 Indicators LightStatus & DescriptionPOWERTEMPLAMP1LAMP2 Pow e r eve n t s Orange Off Off Off Stand-by Green FlashingOff Off OffPowering up Green Off Off OffNormal operation Orange FlashingOff Off OffNormal power-down cooling Red Off Off OffDownload Green Off Red OffCW start fail Red FlashingOff Off OffScaler shutdown fail (data abord) Red Off Red OffScaler reset fail (video projector only) Off Red Off OffLAN download fail Off Green Off OffLAN download processing Burn-in message Green Off Off Burn-in ON Green Green GreenBurn-in OFF Lamp error messages Off Off Red Off Lamp1 error in normal operation Off Off Orange OffLamp is not lit up Thermal error messages Red Red Off Off Fan 1 error (the actual fan speed is ±25% outside the desired speed) RedRed FlashingOff OffFan 2 error (the actual fan speed is ±25% outside the desired speed) Red Green Off OffFan 3 error (the actual fan speed is ±25% outside the desired speed) Green Red Off OffTemperature 1 error (over limited temperature) GreenRed FlashingOff OffThermal Sensor 1 open error Green Green Off OffThermal Sensor 1 short error GreenGreen FlashingOff OffThermal IC #1 I2C Connection error Green FlashingRed Off OffTemperature 2 error (over limited temperature) Green FlashingRed FlashingOff OffThermal Sensor 2 open error
Maintenance 75 Green FlashingGreen Off OffThermal Sensor 2 short error Green FlashingGreen FlashingOff OffThermal IC #2 I2C Connection error
Troubleshooting 76 Troubleshooting The projector does not turn on. No picture Blurred image Remote control does not work The password is incorrect CauseRemedy There is no power from the power cable.Plug the power cord into the AC inlet on the projector, and plug the power cord into the power outlet. If the power outlet has a switch, make sure that it is switched on. Attempting to turn the projector on again during the cooling process.Wait until the cooling down process has completed. CauseRemedy The video source is not turned on or connected correctly.Turn the video source on and check that the signal cable is connected correctly. The projector is not correctly connected to the input signal device.Check the connection. The input signal has not been correctly selected.Select the correct input signal with the Source key on the projector or remote control. The lens cover is still closed. Open the lens cover. CauseRemedy The projection lens is not correctly focused.Adjust the focus of the lens using the focus ring. The projector and the screen are not aligned properly.Adjust the projection angle and direction as well as the height of the unit if necessary. The lens cover is still closed. Open the lens cover. CauseRemedy The battery is out of power. Replace the battery with new one. There is an obstacle between the remote control and the projector.Remove the obstacle. You are too far away from the projector. Stand within 8 meters (26 feet) of the projector. CauseRemedy You do not remember the password.Please see Entering the password recall procedure on page 35 for details.
Specifications 77 Specifications All specifications are subject to change without notice. Lamp life results will vary depending on environmental conditions and usage. Optical Resolution1920 x 1200 WUXGA Display system 1-CHIP DMD Lens F/Number F= 2.42~2.95 f= 20.77mm~31.13mm Offset 120%~145% Zoom ratio1.5X Lamp 340 W lamp Electrical Power supply AC100–240V, 4.5A, 50-60 Hz (Automatic) Power consumption 400W (Max.); < 0.5 W; < 6 W (when the Network function in the Standby Settings is on) Mechanical We i g h t3.7 kg (8.2 lbs.) Output terminals RGB outputD-Sub 15-pin (female) x 1 Speaker (Stereo) 10 watt x 1 Audio signal output PC audio jack x 1 12V Trigger (screen control) Control RS-232 serial control 9 pin x 1 LAN control Wire (RJ45) Wireless (USB type A) IR receiver x 2 Input terminals Computer input RGB input D-Sub 15-pin (female) x 2 Video signal input S-VIDEO Mini DIN 4-pin port x 1 VIDEO RCA jack x 1 SD/HDTV signal input Analog - Component RCA jack x 3 (through RGB input) Digital-HDMI x 2 (1 for MHL input) Audio signal input Audio inPC audio jack x 1 for audio input PC audio jack x 1 for microphone audio input RCA audio jack (L/R) x 2 USB type A x 2 Supports photo viewer & multimedia &1.5A charger USB mini B x 1 Supports USB display Environmental Requirements Operating temperature0°C-40°C at sea level Operating relative humidity 10%-90% (without condensation) Operating altitude 0-1499 m at 0°C-35°C 1500-3000 m at 0°C-30°C (with High Altitude Mode on)
Specifications 78 Dimensions 339.3 mm (W) x 147.3 mm (H) x 260.3 mm (D) Ceiling mount installation 260.3 339.3 147.3 127 150 151.5 237 134.5665584.5538 102 339.363.5 123 265.5 Ceiling mount screw: M4 (Max L = 25 mm; Min L = 20 mm) Unit: mm
Specifications 79 Timing chart Supported timing for PC input ResolutionTimingHorizontal Frequency (KHz)Ve r t i c a l Frequenc y (Hz)Pixel Frequency (MHz)3D Field Sequent ial3D top bott om3D side by side 640 x 480VGA_60 59.94 31.469 25.175 ◎◎◎ VGA_72 72.809 37.861 31.500 VGA_75 75 37.5 31.500 VGA_85 85.008 43.269 36.000 720 x 400720 x 400_7070.087 31.469 28.3221 800 x 600SVGA_60 60.317 37.879 40.000 ◎◎◎ SVGA_72 72.188 48.077 50.000 SVGA_75 75 46.875 49.500 SVGA_85 85.061 53.674 56.250 SVGA_120 (Reduce Blanking)119.854 77.425 83.000 ◎ 1024 x 768XGA_60 60.004 48.363 65.000 ◎◎◎ XGA_70 70.069 56.476 75.000 XGA_75 75.029 60.023 78.750 XGA_85 84.997 68.667 94.500 XGA_120 (Reduce Blanking)119.989 97.551 115.5 ◎ 1152 x 8641152 x 864_7575 67.5 108 1024 x 576BenQ Notebook Timing60 35.82 46.966 1024 x 600BenQ Notebook Timing64.995 41.467 51.419 1280 x 7201280 x 720_6060 45 74.250 ◎◎◎ 1280 x 720_120120 90.000 148.500 ◎ 1280 x 7681280 x 768_6059.87 47.776 79.5 ◎◎◎ 1280 x 800WXGA_60 59.81 49.702 83.500 ◎◎◎ WXGA_75 74.934 62.795 106.500 WXGA_85 84.88 71.554 122.500 WXGA_120 (Reduce Blanking)119.909 101.563 146.25 ◎ 1280 x 1024SXGA_60 60.02 63.981 108.000 ◎◎ SXGA_75 75.025 79.976 135.000 SXGA_85 85.024 91.146 157.500 1280 x 9601280 x 960_6060 60 108.000 ◎◎ 1280 x 960_8585.002 85.938 148.500 1360 x 7681360 x 768_6060.015 47.712 85.5 ◎◎ 1440 x 900WXGA+_6 059.887 55.935 106.500 ◎◎ 1400 x 1050 SXGA+_60 59.978 65.317 121.750 ◎◎ 1600 x 1200 UXGA 60 75 162.000 ◎◎
Specifications 80• The timings showing above may not be supported due to EDID file and VGA graphic card limitations. It is possible that some timings cannot be chosen. Supported timing for HDMI (HDCP) input 1680 x 10501680 x 1050_6059.954 65.29 146.25 ◎◎ 1920 x 10801920 x 1080_60 (Reduce Blanking)67.5 60 148.5 1920 x 12001920 x 1200_60 (Reduce Blanking)59.95 74.038 154.000 640 x 480 @67HzMAC13 66.667 35 30.240 832 x 624 @75HzMAC16 74.546 49.722 57.280 1024 x 768 @75HzMAC19 75.02 60.241 80.000 1152 x 870 @75HzMAC21 75.06 68.68 100.000 ResolutionTimingHorizontal Frequency (KHz)Ve r t i c a l Frequenc y (Hz)Pixel Frequency (MHz)3D Field Sequent ial3D top bott om3D side by side 640 x 480VGA_60 59.94 31.469 25.175 ◎◎◎ VGA_72 72.809 37.861 31.500 VGA_75 75 37.5 31.500 VGA_85 85.008 43.269 36.000 720 x 400720 x 400_7070.087 31.469 28.3221 800 x 600SVGA_60 60.317 37.879 40.000 ◎◎◎ SVGA_72 72.188 48.077 50.000 SVGA_75 75 46.875 49.500 SVGA_85 85.061 53.674 56.250 SVGA_120 (Reduce Blanking)119.854 77.425 83.000 ◎ 1024 x 768XGA_60 60.004 48.363 65.000 ◎◎◎ XGA_70 70.069 56.476 75.000 XGA_75 75.029 60.023 78.750 XGA_85 84.997 68.667 94.500 XGA_120 (Reduce Blanking)119.989 97.551 115.5 ◎ 1152 x 8641152 x 864_7575 67.5 108 1024 x 576BenQ Notebook Timing60 35.82 46.966 1024 x 600BenQ Notebook Timing64.995 41.467 51.419 1280 x 7201280 x 720_6060 45 74.250 ◎◎◎ 1280 x 7681280 x 768_6059.87 47.776 79.5 ◎◎◎