Avaya Partner Acs R5.0 Remote Administration R5.0 Getting Started Manual

9
SECTION
In addition to making changes to the system translation, you can use PARTNER Remote 
Administration to:
And while this Remote Administration software is quite powerful, it does have a few 
limitations. You will not be able to perform a Frigid Start or print a new header on a Call 
Reporting (or SMDR) report. Of course, these functions can be performed locally at your 
PARTNER system.
ADDITIONAL CAPABILITIES
 Create a new translation (page 24)
 Administer the date and time (page 27)
 Run...

10
SECTION
3
Connecting to the PARTNER ACS System
There are three methods of connecting to a PARTNER system.
 
OVERVIEW
Operator AssistedUse this method when 
the PARTNER system 
does not have an active 
Automated Attendant 
system or a dedicated 
line for the Remote 
Access card.Automated AttendantUse this method when 
the PARTNER system has 
an Automated Attendant 
system turned on.Direct Dial Use this method when 
you have established 
either of the following for 
the Remote Access card:

  An...

11
SECTION
3
Connecting to the PARTNER ACS System
You manually call the main number for the system. The operator then transfers your call 
to the Remote Access card.
On the File menu, select Connect to PARTNER System.
Select Operator Assisted, and click Next.
From a phone connected to the same line as the PC’s modem, 
dial the main number for the PARTNER system. 
When the operator answers, if necessary, ask for the Remote 
Administration Password.
Ask to be transferred to extension 76.
As soon as you...

12
SECTION
You connect to the Remote Access card by going through an active automated attendant 
(such as a voice mail system that automatically answers and routes the call). You can use 
this method after business hours or anytime the Automated Attendant is active. To use the 
Automated Attendant method, you must have previously established 
a Hunt Group for the PARTNER Remote Access card. 
On the File menu, select Connect to PARTNER System.
Select Automated Attendant, and click Next.
Enter the dial...

13
SECTION
3
Connecting to the PARTNER ACS System
You call from the same location as the PARTNER system and dial an internal extension.
On the File menu, select Connect to PARTNER System.
Select Direct Dial, and click Next.
Enter the intercom number for the Remote Access card 
(extension 76) and click OK.
When prompted, enter the Remote Administration Password 
and then click OK.
When the connection is completed, a dialog box appears. Click OK.
DIRECT DIAL (LOCAL)
In order to connect locally to the modem...

14
SECTION
You dial an outside line that is assigned to the PARTNER Remote Access card. Use this 
method only if the system does not have an active voice messaging system. If the system 
does have its voice messaging activated, use the Automated Attendant method.
On the File menu, select Connect to PARTNER System.
Select Direct Dial, and click Next. 
Enter the phone number for the Remote Access card and click OK.
When prompted, enter the Remote Administration Password, and 
then click OK.
When the...

15
SECTION
Before you can directly call a PARTNER phone system from a remote location, you must 
assign the outside line that you have dedicated to your PARTNER modem to a Hunt Group. 
This will enable an outside call to bypass the receptionist and ring directly at 
the PARTNER modem. 
Assign the outside line to a Hunt Group.
1
From extension 10 or 11, activate System Programming by pressing 
Feature    0    0  ,   System Program  ,   System Program    #    2    0    6   
2At the GROUP: prompt, enter a...

16
SECTION
3
Connecting to the PARTNER ACS System
PARTNER Remote Administration automatically recognizes your modem, identifying its 
configuration as well as the port it is connected to. If you encounter problems using 
your modem or have trouble connecting:
Check that the modem on your PC is working properly by dialing 
into another system (such as an online service) that you know you 
can connect with.
Follow the steps that you have used to successfully complete the 
connection in the past.
 If the...

17
SECTION
If the modem information is incorrect, you will need to reinstall 
your modem:
 Remove the modem with the incorrect information. Under the Control 
Panel, select Add New Hardware and follow the prompts. You should 
also refer to the Installation Instructions that accompanied your modem.
If the modem information is correct, make sure that the port listed is 
the port your modem is actually connected to.
Check your connection rate.
If your connection to the PARTNER system is operating at less...

18
SECTION
Creating a Remote Administration Password
For security purposes, the Remote Administration Password is different from the system 
Password. The Remote Administration Password can only be created on the PARTNER 
system and must exist before you can connect.
Using a PARTNER display phone:
1
From extension 10 or 11, activate System Programming by pressing    Feature    0    0  
2Press   System Program  
3Press   System Program     #    7    3    0  
4Enter a password up to 8 alphanumeric...