Avaya Partner Acs R5.0 Remote Administration R5.0 Getting Started Manual

							PA R T N E R® AC S R 5 .0  
Remote Administration R5.0
Getting Started
518-456-166
Issue 3
March  2 002 
						

							Notice
Every effort has been made to ensure that the information in this Getting Started is complete and accurate at the 
time of printing. Information, however, is subject to change. 
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party—for example, 
persons other than your company’s employees, agents, subcontractors, or persons working on your company’s 
behalf. Note that there may be a risk of toll fraud associated with your telecommunications system, and, if toll fraud 
occurs, it can result in substantial additional charges for your telecommunications services.
The System Manager is responsible for the security of your system, such as programming and configuring your 
equipment to prevent unauthorized use. The System Manager is also responsible for reading all installation, 
instruction, and system administration documents provided with this product in order to fully understand the features 
that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Avaya Inc. does not warrant 
that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or 
facilities accessed through or connected to it. Avaya Inc. will not be responsible for any charges that result from such 
unauthorized use. For important information regarding your system and toll fraud, see the PARTNER Customer 
Support Document. 
0
Trademarks
PARTNER is a registered trademark of Avaya Inc. 
Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
Pentium is a registered trademark of Intel Corporation.
Ordering Information
Customer Support
If you need assistance when programming or using your system, contact your local Authorized Dealer or call the 
Avaya Customer Care Center at  1 800 628-2888. Consultation charges may apply.
Fraud Intervention
If you suspect you are being victimized  by toll fraud and you need technical support or assistance, call the Avaya 
Customer Care Center at  1 800 628-2888.
Copyright © 2002, Avaya Inc. Document 518-456-166
All Rights Reserved Issue 3
Printe d  in USA        March 2 0 02
Call:   Avaya Publications Center 
Voice 1 800 457-1235  International Voice 317 322-6791 
Fax 1 800 457-1764  International Fax 317 322-6699 
Write:  Avaya Publications Center 
2855 North Franklin Road 
Indianapolis, IN 46219-1385 
Order: Document No. 518-456-166 
Is sue 3,  March  20 02 
						

							1
About this Guide 2
What is PARTNER
® ACS Remote Administration? 3
New Features in this Release4
Installation 5
What You Need To Run PARTNER Remote Administration5
Installing the Software6
Solving Installation Errors7
Starting PARTNER Remote Administration7
An Overview of System Administration 8
Basic Remote Administration Tasks8
Additional Capabilities9
Connecting to the PARTNER ACS System 10
Overview10
Operator Assisted11
Automated Attendant12
Direct Dial (Local)13
Direct Dial (Remote)14
Solving Connection Problems16
Retrieving a System Translation 19
Back up the System Information19
Retrieve the Information to Your PC20
Disconnect from the PARTNER System20
Making Changes to the System Translation 21
Exploring the Workspace21
Working with Translations23
Activating Your Changes 26
Administering Date and Time 27
Remote Diagnostics 28
DSL Module Administration 29
Where to Get More Information 30
Contents
1
2
3
4
5
6
7
9
8 
						

							2 This guide is your key to PARTNER
® ACS R5.0 Remote Administration. 
Use this guide to learn: 
 What the program can do 
 How to install the software
 How to connect to a PARTNER system
 The basics of the administration process
 What you can do with Remote Diagnostics
 Where to find additional information
About this Guide 
About this Guide 
						

							3 PARTNER ACS Remote Administration gives you the ability to manage a PARTNER ACS R5, 
R4, or R3 system from your PC. Among the many features it contains are ones 
that let you:
And PARTNER Remote Administration gives you the ability to retrieve diagnostic 
information from your PARTNER ACS system, allowing you to:
All these features are accessed through a graphical interface that is easy to learn and 
use. And though the name says “Remote,” you can also use it to manage a PARTNER 
system locally. You can even choose to work offline and activate your changes when 
it’s convenient.
 Program the system (for example, assign outside lines)
 Program extensions (for example, program an autodial button on any extension) 
 Back up and restore these and many other settings
 View the type of modules installed on the PARTNER system
 Retrieve reports on system events such as errors and reboots
 Identify the current version of your software
 Identify the PCMCIA cards installed in the PARTNER ACS module
Please note these important points:

PARTNER Remote Administration only works with PARTNER ACS Release 3.0 and later.

If you have a version of PARTNER ACS Remote Administration on your PC, you must 
uninstall it before installing this software. 

If you have PassageWay Administration for PARTNER software on your PC, you must 
uninstall it before installing this software. PARTNER Remote Administration replaces 
the old software.

To help ensure the security of the PARTNER system, you cannot create or change the 
remote administration password with this software. This must be done on the system 
itself. (See page 18 for instructions on how to do this.)
What is PARTNER® ACS Remote Administration?
What is PARTNER® ACS Remote Administration? 
						

							4 In addition to supporting all system programming and remote administration features 
already available in PARTNER Remote Administration Release 4.0 on your PC, PARTNER 
Remote Administration Release 5.0 supports the following features and capabilities:
 PARTNER ACS R5, PARTNER ACS R4, and PARTNER ACS R3 Support
Release 5.0 provides the capability to program PARTNER ACS R5 systems, PARTNER 
ACS R4 systems, and PARTNER ACS R3 systems.
 1600 DSL Module Administration
Release 5.0 provides the capability to administer the DSL features of the 1600 DSL 
module. For information on performing DSL-specific administration of the 1600 
DSL module, refer to the PARTNER Advanced Communication System 1600 Module 
User’s Guide or the online help.
 Enhanced Remote Diagnostics
Release 5.0 provides the capability to 
 identify and display details about the new 012 ETR module in the board 
inventory view
 identify PCMCIA cards installed in the ACS module and display details 
associated with each type of card in the board inventory view
 identify and display details about the 362EC module in the board 
inventory view
NEW FEATURES IN THIS RELEASE 
Installation
1
Installation 
						

							5
SECTION
WHAT YOU NEED TO RUN PARTNER REMOTE ADMINISTRATION
On Your PC
OPERATING SYSTEM
Microsoft Windows 2000 Server, Windows 2000 Professional, Windows 98, 
Windows NT 4.0 Server/Workstation with Service Pack 4 or later, or Windows 95
COMPUTER HARDWARE
IBM compatible PC with a Pentium
processor (100 MHz or faster)10 MB of free disk space 
An internal or external V.34 BIS modem 
(14.4 or faster)Windows-compatible VGA monitor 
supporting at least 16 colors and 
800 x 600 pixel screen resolution
Windows-compatible pointing device 
(a mouse, etc.) 16 MB of RAM 
On Your PARTNER ACS System
PARTNER ACS R5, R4, or R3 PARTNER Remote Access Card, which 
functions as a modem and a 
backup/restore card 
PARTNER display phone
1
Installation
Installation 
						

							6
SECTION
The PARTNER Remote Administration software includes an installation program that 
copies the application onto your PC’s hard drive. You can obtain the PARTNER Remote 
Admin is tration soft ware f rom  your  P A RTN ER  ACS de aler .
To install the software: Start Windows.
Start Windows Explorer. 
The Windows Explorer  window appears.
Locate the directory that contains the PARTNER Remote 
Administration software, and then double-click on  setup.exe.
The PARTNER ACS R5.0 Remote Administration Setup window appears.
Respond to a series of standard Windows installation prompts.  
During the installation you can:
 Confirm or change the file directory where PARTNER Remote 
Administration will be installed.
 Choose to create shortcuts which will allow you to run the application by 
directly clicking on a title or icon in the Start menu and/or the desktop. 
The installation program copies files from the CD to the destination 
directory.  When the software is installed successfully, you will see an 
Installation Completed message.
Click on the  Next button.
The Readme - Notepad window appears.
After reading the Readme file, select  Exit from the File menu in the 
Notepad window. 
INSTALLING THE SOFTWARE1
Installation
5
6
1
2
3
4 
						

							7
SECTION
If you receive an error message during the installation process, check whether:

A version of PARTNER ACS Remote Administration software is still 
installed on your PC. If it is, you must uninstall this program: 
 Select Programs from the Start menu.
 Choose PARTNER ACS Remote Administration and select Uninstaller for 
Remote Administration. 

You have at least 10 MB of hard disk space available. If there is not:
 Free space on the designated hard drive by transferring files to another 
drive or deleting them from your disk.
or
 Install PARTNER Remote Administration on another drive which has at 
least 10 MB of free space.

You are using Windows 2000 Server/Professional, Windows 98, 
Windows NT 4.0 Workstation/Server, or Windows 95. 
PARTNER Remote Administration works like most other Windows programs. To start the 
program either:

Click on the Start menu and select Programs / PARTNER ACS R5 
Remote Administration / Remote Administration.
Note: This is the default location. If you choose to save your files to
an alternate location during installation, your path will be different. 

Or, if you created a desktop short-cut, double-click on the Remote 
Administration icon on the desktop.
SOLVING INSTALLATION ERRORS
STARTING PARTNER REMOTE ADMINISTRATION1
An Overview of System Administration
Installation 
						

							8
SECTION
Managing your phone system using PARTNER Remote Administration involves the 
following tasks:
 
The file you retrieve from the PARTNER system is called the System Translation. It contains 
the specific line, extension, button, and other custom settings for the system. You make 
changes to the translation and then send those changes back to the PARTNER system.
BASIC REMOTE ADMINISTRATION TASKS
 Starting the software (page 7) 
 Connecting to the PARTNER system (page 10) 
 Retrieving the system translation (page 19) 
 Making changes to the information (page 21) 
 Restoring (that is, activating) the system translation 
on the system (page 26) 
2
An Overview of System Administration
An Overview of System Administration