Avaya Partner Acs R5.0 Remote Administration R5.0 Getting Started Manual

PA R T N E R® AC S R 5 .0  
Remote Administration R5.0
Getting Started
518-456-166
Issue 3
March  2 002 

Notice
Every effort has been made to ensure that the information in this Getting Started is complete and accurate at the 
time of printing. Information, however, is subject to change. 
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party—for example, 
persons other than your company’s employees, agents, subcontractors, or persons working on your company’s 
behalf. Note that there may be a risk of toll fraud associated...

1
About this Guide 2
What is PARTNER
® ACS Remote Administration? 3
New Features in this Release4
Installation 5
What You Need To Run PARTNER Remote Administration5
Installing the Software6
Solving Installation Errors7
Starting PARTNER Remote Administration7
An Overview of System Administration 8
Basic Remote Administration Tasks8
Additional Capabilities9
Connecting to the PARTNER ACS System 10
Overview10
Operator Assisted11
Automated Attendant12
Direct Dial (Local)13
Direct Dial (Remote)14
Solving...

2 This guide is your key to PARTNER
® ACS R5.0 Remote Administration. 
Use this guide to learn: 
 What the program can do 
 How to install the software
 How to connect to a PARTNER system
 The basics of the administration process
 What you can do with Remote Diagnostics
 Where to find additional information
About this Guide 
About this Guide 

3 PARTNER ACS Remote Administration gives you the ability to manage a PARTNER ACS R5, 
R4, or R3 system from your PC. Among the many features it contains are ones 
that let you:
And PARTNER Remote Administration gives you the ability to retrieve diagnostic 
information from your PARTNER ACS system, allowing you to:
All these features are accessed through a graphical interface that is easy to learn and 
use. And though the name says “Remote,” you can also use it to manage a PARTNER 
system locally. You...

4 In addition to supporting all system programming and remote administration features 
already available in PARTNER Remote Administration Release 4.0 on your PC, PARTNER 
Remote Administration Release 5.0 supports the following features and capabilities:
 PARTNER ACS R5, PARTNER ACS R4, and PARTNER ACS R3 Support
Release 5.0 provides the capability to program PARTNER ACS R5 systems, PARTNER 
ACS R4 systems, and PARTNER ACS R3 systems.
 1600 DSL Module Administration
Release 5.0 provides the capability...

5
SECTION
WHAT YOU NEED TO RUN PARTNER REMOTE ADMINISTRATION
On Your PC
OPERATING SYSTEM
Microsoft Windows 2000 Server, Windows 2000 Professional, Windows 98, 
Windows NT 4.0 Server/Workstation with Service Pack 4 or later, or Windows 95
COMPUTER HARDWARE
IBM compatible PC with a Pentium
processor (100 MHz or faster)10 MB of free disk space 
An internal or external V.34 BIS modem 
(14.4 or faster)Windows-compatible VGA monitor 
supporting at least 16 colors and 
800 x 600 pixel screen resolution...

6
SECTION
The PARTNER Remote Administration software includes an installation program that 
copies the application onto your PC’s hard drive. You can obtain the PARTNER Remote 
Admin is tration soft ware f rom  your  P A RTN ER  ACS de aler .
To install the software: Start Windows.
Start Windows Explorer. 
The Windows Explorer  window appears.
Locate the directory that contains the PARTNER Remote 
Administration software, and then double-click on  setup.exe.
The PARTNER ACS R5.0 Remote Administration...

7
SECTION
If you receive an error message during the installation process, check whether:

A version of PARTNER ACS Remote Administration software is still 
installed on your PC. If it is, you must uninstall this program: 
 Select Programs from the Start menu.
 Choose PARTNER ACS Remote Administration and select Uninstaller for 
Remote Administration. 

You have at least 10 MB of hard disk space available. If there is not:
 Free space on the designated hard drive by transferring files to another...

8
SECTION
Managing your phone system using PARTNER Remote Administration involves the 
following tasks:
 
The file you retrieve from the PARTNER system is called the System Translation. It contains 
the specific line, extension, button, and other custom settings for the system. You make 
changes to the translation and then send those changes back to the PARTNER system.
BASIC REMOTE ADMINISTRATION TASKS
 Starting the software (page 7) 
 Connecting to the PARTNER system (page 10) 
 Retrieving the system...