ATT System 25 Call Management System Manual

[F2] Remove Que Line (Remove Transfer-Queue Line)
Press this function key to display the prompts that allow you to remove
a transfer-queue line. The information for both the trunk port and the
single-line station port associated with the transfer-queue line is removed
when you use this function.
Prompt:REMOVE TRANSFER QUEUE LINE: Port #:
Action:1 Enter the port number of the trunk associated with the
transfer-queue line.
2 Press [F8] (labeled Enter Data).
3 When the confirmation prompt appears, type y to...

Prompt:
CHG INFO: ID:SbGrp:  Tk Prt#:Trk#: PDC: 
SL Prt#:    
Action:You must enter the ID; the other fields are optional. Enter
information only in the field(s) you want to change. Leave a field
blank if you do not want to change it.
1 Enter the line ID of the transfer-queue line.
2 Enter up to two letters, numbers, or special characters for the
sub-group in which the line is to be included, or enter a
hyphen (-) if you do not want the line to be in a sub-group.
3 Enter the new System 25 port number for...

Administering Announcements
Your CMS supports up to four voice announcement units for providing delay
messages to callers.The voice announcement units are connected to System
25 ports and have PDCs associated with them.
To administer voice announcement units, press [F7] (labeled “Admin Anncs”)
on the Administer Line Groups screen. The Administer Announcement
screen, shown below, appears.
ADMINISTER ANNOUNCEMENTADMIN CMS1.0 2:57p 04/18
PDC
F10 - HelpF AddF Remove F Change
F Assign F AdminF Adminl Annc 2...

If you make any changes listed in the above Note and attempt to exit CMS
administration, you are prompted to print the System 25 administration
instructions. Print the instructions and have the System 25 Administrator
make the appropriate changes.
For more information, see “Printing System
25 Administration Instructions, ” later in this section.
ADMINISTERTo administer announcements, press the function key for the activity you
ANNOUNCEMENT SCREENwant to perform:
[F1] Add Annc (Add Announcement)
Press...

[F3] Change Annc (Change Announcement Information)
Press this function key to display the prompt that allows you to update or
correct the ID, System 25 port number, or PDC for a voice announcement
unit. Unless you are correcting a typing error, changing a port number or
PDC also requires System 25 administration.
Prompt:
CHANGE ANNC INFO: Annc #:__ Annc ID:Port #:PDC:
Action: 1
2
3
4
5
NOTE:
Enter the number of the announcement unit you want to
change (1 through 4).
Enter the new announcement ID or leave...

Assigning Announcements
Certain information about the daily use of voice announcement units is
administered from the Assign Announcement screen. To reach the Assign
Announcement screen, you must first select an announcement from the Select
Announcement screen. Press 
[F6] (labeled “Assign Anncs”) on the
Administer Announcement screen to reach the Select Announcement screen,
shown below.
SELECT ANNOUNCEMENTADMIN CMS1.O 3:07p 04/18
ANNOUNCEMENT ASSIGNMENTS
MAX MSG ANNC LINE GP A LINE GP B LINE GP C LINE GP...

A box appears around the data for the voice announcement unit you
selected, and the screen title changes to Assign Announcement, and the
function keys are relabeled as shown below.
ASSIGN ANNOUNCEMENTADMIN CMS1.0 3:07p 04/18
ANNOUNCEMENT ASSIGNMENTS
MAX MSGANNCLINE GP ALINE GP BLINE GP CLINE GP D
ANNC# ANNC ID LENGTH CONDTN PUBLC BUSNS CHART -
1PUBLIC18 sec REMVDx
2BUSINES15 sec AVAIL -x
3CHARTER13 sec AVAIL -x
4
F1O- Help
F Select F Chg Max FChange FLn Gp A FLn Gp B FLn Gp C FLn Gp DF Admin
l Annc 2 Msg...

[F2] Chg Max Msg Len (Change Maximum Message Length)
The CMS software uses the maximum message length field to determine if
each voice announcement unit is hanging up after playing the Day Service
delay message. When you first administer an announcement, CMS gives this
field an initial setting of 10 seconds.
To determine the maximum message length of your Day Service message,
time the period beginning when the voice announcement unit answers the
call and ending when the voice announcement unit...

An X in the line group column for an
unit is assigned to that line group. A
assigned to that line group.announcement unit indicates that the
hyphen (-) indicates the unit is not
To assign a voice announcement unit to a line group (or remove it from that
group) press the appropriate function key. As you press the function key, the
mark in the column toggles between “X” and “-”.
[F8] Admin Anncs (Administer Announcements)
Press this function key to return to the Administer Announcement screen.
[F10] Help...

Creating an Agent Directory
The Agent Directory screen contains a master list of CMS agents. It lists all
CMS agents alphabetically by last name.
Each CMS agent needs a unique ID of up to 5 characters. You use this ID
when you add, remove, or move an agent. Agents are also identified by ID
in exception messages.You can assign up to 60 agent IDs. However, only 28
agents can be assigned to a single shift configuration.
Pressing [F3] (labeled “Agent Directry”) from the Administration Menu screen
selects the...