ATT System 25 Call Management System Manual

Duplicating the CMS Diskettes
Since it is important to protect your original CMS floppy diskettes from
damage or wear, a duplicate (working copy) of each diskette was made when
CMS was installed. Keep the originals in a safe place and use them only to
make additional working copies.
If you have to make additional working copies, you need the following:
l Your PC
l The original CMS diskettes, labeled “SYSTEM 25 CMS SYSTEM” and
“ SYSTEM 25 CMS REPORT AND ADMIN”
l Two blank diskettes
NOTE:  If you are...

4When you are ready, press any key.
The in-use light on disk drive A comes on while the system is reading the
source diskette.
5
6
7
8
9
WARNING
Do not remove a diskette from the drive while the
in-use light is on; data on the diskette may be
damaged or lost.
When the system has read the diskette, the following messages are
displayed:
Insert TARGET diskette in drive A:
Strike any key when ready. . .
When the in-use light on drive A is off, remove the source diskette, insert
a blank diskette, and press...

10Type n when prompted to copy another diskette.
11When the C> prompt appears, remove the duplicate diskette, write
“SYSTEM 25 CMS REPORT AND ADMIN WORKING COPY” on a label
using a felt tip pen, apply the label to the diskette, and store the diskette
in its paper  sleeve.Return the original diskette to its paper sleeve.
12Store both the original and working copy CMS diskettes in a safe place.
It is recommended that you store the working copy diskettes separately
from the original diskettes.
3-4...

Installing the CMS Software
COPYING THE CMS 
SOFTWARE ONTO THE 
PC’S HARD DISK 
Installing the CMS software involves copying the contents of the working
copies of the two CMS diskettes onto the PC’s hard disk. This was done
when CMS was first set up for you.As part of the installation procedure, a
CONFIG.SYS and an AUTOEXEC.BAT file were placed on your PC’s hard
disk. If these files existed prior to CMS installation, the installation procedure
edited these files. See “The CONFIG.SYS File” and “The...

4
5
6
7
8
9
After the contents of the “SYSTEM 25 CMS SYSTEM WORKING COPY”
diskette have been copied onto the hard disk, the following messages are
displayed:
**** Please remove the diskette currently in floppy disk drive A.
**** “Insert the diskette labeled SYSTEM 25 CMS REPORT AND ADMIN
into drive A.
Press ‘c’ to continue or ‘q’ to quit.
Remove the “SYSTEM 25 CMS SYSTEM WORKING COPY” diskette and
place it in its protective cover.
Insert the diskette labeled “SYSTEM 25 CMS REPORT AND ADMIN
WORKING COPY”...

The CONFIG.SYS File
In order for the CMS software to run properly, you must have a
CONFIG.SYS file in the root (\) directory of the PC’s hard disk. This file
must contain the following lines:
BUFFERS =20
FILES =20
If the CONFIG.SYS file existed prior to CMS software installation, the above
two lines were appended to the file when CMS was installed. If no file
existed, a CONFIG.SYS file containing these lines was automatically created
when CMS was installed.
To view the contents of the CONFIG.SYS file:
1...

The AUTOEXEC.BAT File
During the CMS installation process, an AUTOEXEC.BAT file containing the
three lines below was placed on your PC’s hard disk. If the AUTOEXEC.BAT
file existed on your PC’s hard disk prior to CMS installation, these three lines
were added to the end of the file when CMS was installed.
The three lines are:
prompt $p$g
cd c: \cms
cms
The first line causes the full pathname of the current directory to be displayed
as part of the MS-DOS prompt. The second and third lines cause the CMS...

Setting the Time and Date
Since the date and time are significant parts of your daily CMS statistics, it is
important that your PC screen show the correct date and the correct time.
You can check the time and date by looking at the upper right-hand corner of
any CMS screen. If the time or date is incorrect, you can easily change it on
your PC.
To
1
2
3
To
1
2
check or change the date on your PC:
Exit to MS-DOS by pressing 
[F8] (labeled “Exit to DOS”) on the CMS
Menu.
When the C> prompt appears, type...

Using Your PC with CMS
SCREEN FORMATS 
1
3
4
5
This section describes the format of CMS screens, the method of entering and
editing data, and how to access help screens. If you have questions about
MS-DOS, the layout of your keyboard, or other information about your PC,
refer to the manuals that accompanied them.
The general format of a CMS screen is demonstrated below in the Agent
Directory screen.eacd
AGENT DIRECTORYANNC CU1 CU2 Don’tPrtScr  LoStorageDAY CMS1.0 2:38p 04/18
Last Name
Abell
Beckman...

2
3
4
5
d CMS Release number (for example, CMS1.0)
e Time and date 
The Information area contains menus or status information.
The Error line offers four types of messages:
— 
Error messages indicate you made an invalid entry, such as entering a
PDC that has already been assigned.
— Exception messages indicate that one of the exception thresholds you
have set has been reached, and an unusual or undesirable situation
may be occurring.
— System messages indicate that part of CMS is malfunctioning (for...