ATT System 25 Call Management System Manual

Public line group has nine lines, eight Central Office (CO) trunks and
one transfer-queue line.There are four local lines with the published
number 555-3070, and two WATS lines with the published number 800-
555-4185. The number for the local lines is published in the Yellow Pages
and advertised in the local newspapers; the number for the WATS lines is
advertised in several national travel magazines. There are also two
priority lines with the number 800-555-4950. These lines are reserved for
valued...

Occasionally, customers who have previously made travel arrangements
through a holiday club will call one of the Charter line group’s numbers to
make personal travel arrangements. In these cases the agent in the
Charter split who receives the call uses the Transfer-into-Queue feature to
transfer the call to the Public line group’s queue of waiting calls. CMS
then distributes the call to an agent in the Public Travel split.
Since both the Charter Travel split and the Business Travel split handle
group...

Managing CMS
Since System 25 must be administered to support CMS, the CMS Supervisor
and the System 25 Administrator work together to ensure successful CMS
operation. This section describes the typical CMS interactions and
responsibilities of these two people.
RESPONSIBILITIES OF The CMS Supervisor has many responsibilities, all of which are described in
THE CMS SUPERVISOR   this manual. Typically, the role of the CMS Supervisor involves:
Working with the System 25 Administrator to:
– Identify and record...

RESPONSIBILITIES OF  System 25 and CMS must be administered identically with respect to trunk
THE SYSTEM 25numbers, port numbers, PDCs, and feature button assignments required by
ADMINISTRATORCMS. The following are typical responsibilities involved in maintaining
harmony between the two systems:
l
l
lAssigning trunk numbers, ports, and PDCs to CMS equipment and
facilities, both when CMS is installed and when more resources are
needed.
Using the System 25 administration instructions printed out by the...

CMS Components
This section lists the hardware required for and trunks compatible with CMS.
HARDWARE COMPATABLE
WITH CMS 









The following hardware and software are required for CMS:
AT&T System 25: Release 2
An
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AT&T Personal Computer (PC), with the following characteristics:
Hard disk (10 MB and 512K RAM
minimum)
One floppy diskette drive
MS-DOS 3.2, Version 2.02 (or higher)
Keyboard
Monochrome or color monitor
AT&T Printer Model 473 (or compatible parallel printer)
AT&T CMS PC Interface...

The following optional hardware can be used with CMS:
l Up to four Model DACON-DA-5SL voice announcement units (strongly
recommended). One 14-foot 2-pair modular-plug station cord (D4BU-87) is
required for each voice announcement unit.
l Headsets and headset adapters
NOTE: A headset and headset adapter cannot be used with a 5-button
voice terminal or a 10-button HFAI voice terminal.
l A music source compatible with the System 25 Music-on-Hold port
(strongly recommended).
l A telephone answering machine...

RECORDING MESSAGES The following steps describe how to record a message on your DACON voice
announcement unit. Figure 2-3 shows you the front of the unit.
FIGURE 2-3 The DACON-DA-5SL Voice Announcement Unit.
NOTE: If you are recording only one message, the message can be up
to 64 seconds in length. If you are recording two messages, one
message on Channel 1 and one on Channel 2, you must divide the 64
seconds of message time between the two messages.
Prepare a clear, informative message before you begin...

To listen to the recorded announcement on either of the channels:
1
2
3
4
5Make sure the handset is plugged into the front panel jack.
If you want to listen to a message on Channel 1, make sure that the red
light on the Channel button is off.
If you want to listen to a message on Channel 2, the red light on the
Channel button should be on.
Press the Play button.
Listen to the message through the handset.
If you want to rerecord the message, follow the steps in this section for
recording announcements....

Section 3: Your PC and CMS 

Overview
CMS runs on the AT&T Personal Computer (PC). By working with the CMS
menus and screens, you can tailor CMS to suit your business needs. This
section of the manual describes how to load the CMS software onto your PC’s
hard disk and how to enter data into your PC.
The information in this section is organized as follows:
Duplicating the CMS Diskettes
Describes how to make working copies of the CMS diskettes. (A set of blank
diskettes has been packaged with the CMS binder.)
Installing the CMS...