ATT Spirit 308/616 Administration Manual

							Company 2 LIVELY TRAVEL AGENCY
† Installed Setting 
						

							COMPANY 2
LIVELY TRAVEL AGENCY.
Company 2 is a travel agency with six incoming lines and eleven telephone sets. Eight travel
agents share phone answering duties. Whoever is not currently busy picks up an incoming
call. Telephone sets 11 through 18 are for the use of the travel agents. Telephone set 10 is
used by the company president. Telephone set 19 is in the conference room. Telephone set
20 is in the lobby.
Automatic Privacy—On (installed setting, no customizing required)
Toll Call Check—dialing 1 is required (installed setting, no customizing required)
Held Call Reminder— three minutes
Line Type— all lines are available as outside lines (installed setting, no customizing required)
PBX/Centrex Line Access Codes—not a PBX or Centrex line, so a code is not applicable
External Alert—night only (installed setting, no customizing required)
Dial Type—local service is touch tone. All lines should be customized touch tone.
Line Use Permission —all lines accessible for all sets except line 6, which is customized No
Access for all sets except set 10. The company president uses line 6 as a private line.
Automatic Line Selection—all lines eligible for selection by automatic line selection (installed
setting, no customizing required) Line 6, which is not accessible from telephone sets other than
set 10, is automatically not eligible at those sets.
Line Ringing Options—All telephone sets are set for normal ringing on all accessible lines,
except set 10, which is set for delayed ringing on lines 1-5 and normal ringing on line 6.
Night Ringing—Telephones ring according to programmed LINE RINGING OPTIONS whether
Night Service is on or off. (Installed setting, no customizing required)
Outside Service—Unrestricted, except telephone set 20, which is customized Toll Restricted
because it is in the lobby and accessible to visitors.
Administration Manual 21 
						

							SECTION 2 SpeedCall
The SpeedCall feature is an important time saver for users. SpeedCall numbers are dialed by
using a two-digit code. There are two kinds of SpeedCall numbers: personal and system.
Personal 
SpeedCall numbers are entered by the users of the sets. These numbers are available
only at the telephone where they are stored. Each user may store 16 personal 
SpeedCall numbers.
System 
SpeedCall numbers are stored in the system memory and are for the use of all the
users in the system. The system can store 70 system 
SpeedCall numbers; of these 70, 50 are
unrestricted and 20 are restricted (see below).
Restricted and Unrestricted SpeedCall Numbers
Unrestricted SpeedCall numbers (including toll numbers) may be called by using a two-digit
code from any telephone in the system that has full permission to an outside line, including
telephones restricted from making outside calls or toll calls. For this reason, emergency
numbers such as FIRE, POLICE, and AMBULANCE, should be entered as unrestricted numbers.
Unrestricted numbers are stored with codes 30-79.
The Outside Service restrictions (see page 16) you may have assigned to each telephone apply to
numbers stored with codes 80-99, which are restricted 
SpeedCall numbers. The number 911
can be dialed from any telephone set that has at least one line with full line use permission
and does not require entering as a 
SpeedCall number.
In summary,
Unrestricted SpeedCall numbers:
l may be called from any telephone regardless of OUTSIDE SERVICE customization.
Restricted 
SpeedCall numbers:
l may be called from telephones with Unrestricted OUTSIDE SERVICE.
l may be called from telephones with Toll Restricted OUTSIDE SERVICE, if the numbers are local.
l may not be called from telephones with Outward Restricted OUTSIDE SERVICE.
SpeedCall Directories
Be sure you keep an accurate directory of the numbers you have stored in the system SpeedCall
memory. Since numbers may be erased and added often, it’s a good idea to make a simple
directory that can be copied as often as necessary. Photocopy the sample System 
SpeedCall
Directory on page 28.
22 Administration Manual 
						

							Storing System SpeedCall Numbers
STEP 1 SET ADMINISTRATION SWITCH TO “ON”
Set the system administration switch on the controller to ON (see the drawing on page 3.)
STEP 2 PRESS INTERCOM BUTTON. PRESS SPEAKER
Working at telephone set 10, 
press an INTERCOM button that is not busy. Lift the receiver
(or press SPEAKER). INTERCOM times out after five seconds. You must lift the receiver or
press SPEAKER within those five seconds or start the procedure over again at STEP 2.
STEP 3 ENTER CUSTOMIZATION
Dial * 0 (zero)
STEP 4 CHOOSE SYSTEM SPEEDCALL
Dial 3
STEP 5 DIAL NUMBER
Dial a number you wish to store in the system SpeedCall memory. A total of 16 digits, including
pauses and one flash, may be stored as one number.
NOTE: Press the HOLD/PAUSE button to enter a 1½ second pause in the number (i.e., to wait for
a dial tone or access tone). If your system is part of a PBX/Centrex system you may store the outside
access code as part of the number. If the line is customized as a PBX/Centrex line and the access
code is entered in system customization, the system will automatically insert a pause after the code
when you use your SpeedCall numbers.
STEP 6 PRESS MEMORY
STEP 7 ENTER TWO-DIGIT CODE
Enter the two-digit code you wish to assign to the number you have stored. Remember, code
numbers 30 through 79 are for unrestricted numbers 
that can be dialed by any user in your
system, regardless of any outside service restrictions that may be customized on any one
telephone set. 
Code numbers 80 through 99 are restricted according to the outside service you
customize for each telephone (see Outside Service, page 16).
If you use a code that is already in use for another number, the new number will be
stored over the old number and the old number will be lost. If you enter an invalid code
(a code other that 30-99) you will hear the error tone, which is a series of alternating high
and low beeps. This means you will have to start over again at STEP 5, dialing the telephone
number. When you have successfully stored a number in the system 
SpeedCall memory you
will hear a confirmation tone (three short beeps).
When you hear the confirmation tone you may continue to store numbers in the system
SpeedCall memory by going back to STEP 5 and dialing a new number. If you are finished
storing numbers and wish to exit the procedure, hang up the receiver (or press SPEAKER
if you were using the speakerphone) and return the administration switch to OFF.
Erasing a Number from the System SpeedCall Memory
You may enter a new number over an old number instead of erasing the old number. If you
wish to simply erase a number, follow steps 1 through 4 of the above procedure. At STEP 5,
instead of entering a number, press the MEMORY button. Enter the code of the number you want
to erase. A confirmation tone indicates your success. You may continue erasing, or you may
enter a new number by going back to STEP 5 of the procedure. If you wish to exit the
procedure, hang up the receiver (or press SPEAKER if you were using the speakerphone) and
return the administration switch to OFF.
Administration Manual 23 
						

							SECTION 3 Additional Information
The System Attendant
Many businesses have a system attendant or receptionist, a person who answers most calls
and transfers them to other people in the company. If your business has an attendant, you’ll
probably want to make some customizing changes in your system.
Ringing Options
If the attendant answers most of the calls that come into the office, you may want to
customize the lines on other telephone sets to 
no ring or delayed ring.
Some businesses have one attendant and no backup, leaving no one to answer calls if the
attendant is absent. If this is your situation, you may want to set the lines on all the phones
in the office to 
delayed ring so that when the attendant is not available, calls will auto-
matically ring at the other phones after twelve seconds.
If there is someone to cover for the attendant, you may choose to customize the line on the
backup person’s phone for 
delayed ring and all other phones for no ring.
The customizing procedure is so simple you can change call coverage and ringing patterns on an
as-needed basis. For example, if the usual backup person is out of the office, it’s easy to reset
the lines on someone else’s telephone set to 
delayed ring. In other words, think of your
system customizing as flexible and easily changed.
System Changes
From time to time you will want to make changes, either in the system or on individual
lines or sets. To make changes simply follow the instructions for customizing features.
When you customize a telephone from telephone set 10, you are not actually customizing the
telephone, but the 
location where the telephone line is plugged in at the controller. Therefore,
if you want a telephone set to retain previous customization, be sure the cord or wiring run for
that telephone is plugged into the controller in the same jack as before.
For example, if Linda, whose intercom extension number is 14, and Bob, whose intercom
extension number is 15, exchange offices, you may leave the telephone sets in the original
locations but plug station cord 14 into controller jack 15 and station cord 15 into controller jack
14. Relabel the cords to identify the new positions. Linda is still intercom extension number 14
and Bob is still intercom extension number 15, and they retain their individual customization
and personal 
SpeedCall memories.
Using With a PBX/Centrex System
Throughout the Administration Manual and the User Manual you are directed to dial an
“intercom extension” number. This number is the two-digit telephone set identification number,
between 10 and 25, not a PBX or Centrex extension number. The intercom extension number refers
to the controller jack in which the telephone set line cord or wiring run is plugged. That infor-
mation should be part of the system directory that was completed during installation of the system.
If your system requires a PBX/Centrex line access code (dialing a digit to get a line when
placing an outside call), you should customize that code through the system customization
process (see page 13). If the line access code is customized, the system will automatically enter a
pause to wait for a dial tone after the code is dialed as part of a 
SpeedCall number. If the code
is not customized, the system may consider the code part of the telephone number and not be
able to check the digits for toll call restrictions.
24 Administration Manual 
						

							LINE AUX JACKS (Dedicated Lines and Power Failures)
Dedicated Lines
Two jacks on the 308 controller, and another on the 616 expansion unit, are labeled LINE AUX.
The jacks provide standard telephone service separate from SPIRIT system features, and are
useful as dedicated lines for computer modem(s) and in power failure situations. When LINE
AUX jack 1 on the 308 is actually being used (that is, the device is “off hook” and using the
line) incoming line 1 will be unavailable for use by the SPIRIT system. LINE AUX jack 2
on the 308 controller uses line 2, and the single LINE AUX jack on the 616 expansion unit uses
line 4. The devices may be left plugged in the LINE AUX jacks. As long as they are not in use
they will not interfere with regular use of the lines.
Power Failures
The LINE AUX jacks may be used with a standard single-line telephone during a power failure
when the rest of the SPIRIT system cannot be used. Simply plug one end of a telephone line
cord into one of the LINE AUX jacks and the other end into a standard single-line telephone.
In the event of a long power failure, the administration memory may be lost and all
administered features revert to the installed setting.
Optional Accessories
Optional equipment connectors include modular telephone jacks for an external alert buzzer and
a public address system. Follow the manufacturer’s installation instructions provided with the
optional equipment. The music-on-hold connector requires an RCA-type phono plug from
the music source.
NOTE: Users of equipment that rebroadcasts copyrighted music or other material may be
required to obtain a license from a third party such as ASCAP or BMI.
Special Feature Information
Busy Lamp Field (24-button sets only)
The indicator lights next to the auto-dial buttons of a 24-button telephone set show what is
happening on each telephone in the system. If the light is OFF the telephone is idle. If the light is
ON, the telephone is busy. If the light is FLASHING rapidly, the telephone is the source of an
incoming intercom call to your telephone, is returning a transferred call to your telephone,
or is manually signaling your telephone. If the light is FLASHING slowly, the telephone is
receiving an intercom call that may be answered by you using the call pickup procedure.
The indicator lights for the programmable buttons (buttons 26 and 27) programmed for a
feature will show ON when that feature is used. For instance, the indicator lights for all
programmable buttons on a system that have been programmed for loudspeaker paging will be
ON when the loudspeaker paging feature is used.
Call Pickup
The User Manual gives instructions for picking up a call ringing at another intercom extension.
You will hear a busy signal if you try to pick up a call on a line for which your intercom
extension does not have full permission.
Administration Manual 25 
						

							Conference
A maximum of four telephones may be conference; only three of these may be SPIRIT
telephones. The total of four must include any telephones bridged onto the conference.
NOTE: When two or more outside lines are conference the quality of transmission and audio
reception may be reduced.
The originator of a conference call is the person who initiates the conference. If the originator
hangs up, the call is disconnected. Only the originator can add or drop other people. If one of
the other telephones in a conference call is an intercom extension, the originator can leave a
conference call without disconnecting the other people simply by placing it on hold. The
originator can then hang up and the other people can continue the call. However, if none of the
telephones except the originator’s is an intercom extension and the outside callers are placed on
hold, they will not hear each other. In either case, the originator is still considered one of the
four participants on the call, so if someone other than a conference participant sets up the
conference, a total of three people can be conference. The call will disconnect when all the
other parties hang up. If your system has a System-Attendant who will be responsible for
originating conference calls, be sure this procedure is explained carefully.
A conference call on hold is actually a call without an originator, so if someone picks up a line
where a conference call is on hold, that person becomes temporary custodian of the call and will
disconnect the conference call by hanging up.
When retrieving a held call, it is important that the line or INTERCOM button that is pressed
is flashing on I HOLD pattern; pressing a button with a THEY HOLD pattern can result in
hanging upon all of the other parties.
Placing and retrieving conference calls on hold can require special treatment, particularly if
outside calls appearing on an INTERCOM button are involved. You may want to practice
by placing a few conference calls involving combinations of lines and stations so that you can
set up written guidelines for conferencing.
Intercom Indicator Lights
The indicator lights next to the INTERCOM buttons show what is happening on intercom calls
at that telephone set. I USE flashes a long ON and short OFF. I HOLD flashes a short ON
and long OFF. THEY HOLD flashes two shorts ON and one long OFF. Incoming alert flashes
a short ON and short OFF. If the light is OFF, that INTERCOM button is idle.
Paging to All Intercom Extensions
When a telephone set is involved in a page to all intercom extensions the user will not hear a
ring if a call comes in.
Intercom Extension List and System SpeedCall Directory
For your convenience the next two pages provide a place to record your company Intercom
Extension List and System 
SpeedCall Directory. Photocopy pages 27 and 28. Complete both pages
and provide a copy to each person in your company using the 
SPIRIT Communications System.
26 Administration Manual 
						

							AT&T
Intercom Extension List
NameIntercom Number
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Administration Manual 27 
						

							AT&T
System SpeedCall Directory
Name/Number
CodeName/NumberCode
Unrestricted:
65
30
66
31
67
32
68
33
69
34
70
35
71
3672
3773
3874
3975
4076
4177
4278
4379
44Restricted:
4580
4681
4782
4883
49
84
50
85
5186
52
87
53
88
5489
55
90
5691
5792
5893
5994
6095
6196
6297
63
98
6499
28 Administration Manual 
						

							308/616 Administration Manual Index:
AAbbreviated ring, 4, 7, 15, 17, 19
Accessories, 24
Administration switch, 2, 8, 9, 10, 22;
overlay, 8 - 9Answer only, 4, 7, 8, 14, 17, 19
Auto-dial buttons, 6
Automatic line selection, 4, 7, 8, 9, 14, 17,
18, 19, 20
Automatic privacy, 3, 7, 8, 11, 17, 18, 19, 20
BBusy lamp field, 24
CCall pickup, 24
Centrex line access codes, 3, 7, 12, 17, 18,
19, 20Conference, 25; button, 6
Confirmation tones, 5
Controller, 2, 8 - 9Copy to, 8, 13, 16; all, 8, 16
Customization chart, 5, 8
DDedicated lines, 2, 24
Dial, 6; type, 3, 7, 8, 12, 17, 18, 19, 20
Drop, 6
EEnter admin. button, 8, 9, 10, 13, 16Erase, 12Error tones, 5
Exit telephone customization, 10, 16
External alert, 3, 7, 8, 12, 17, 18, 19, 20
FFeatures button, 8, 10 - 16; system, 3;
special, 1, 24; telephone, 4
HHands-free answer indicator, 6
HFAI button and indicator light, 6
Held call reminder, 3, 7, 8, 11, 17, 18, 19, 20
Hold button, 6
IIncoming telephone lines, 2
Intercom, 5, 8, 22, 25; buttons, 6;
extension list, 25, 26;
indicator lights, 6, 25; paging, 25
Indicator lights, 6, 11, 12, 14, 15
JJacks, line aux, 24; network interface, 2
LLine, access codes, 3; aux, 2; buttons, 6;
Centrex, 3; dedicated, 24;
incoming telephone, 2; jacks, 24; PBX, 3;
ringing options, 4, 7, 8, 15, 17, 18, 19, 20;
type, 3, 11, 18, 20;
use permission, 4, 7, 8, 14, 17, 18, 19, 20
M
Music on hold, 2, 24
Message waiting indicator, 6
Mute button, 6
Memory, 22; button, 6, 8, 22
NNight ringing options, 4, 7, 8, 15, 17, 18, 19, 20Normal ring, 4, 7, 8, 15, 17, 18, 19, 20
OOptional accessories, 24; equipment, 2
Outside service, 4, 7, 8, 15, 17, 18, 19, 20;
restricted, 4, 7, 8, 15, 17, 18, 19, 20;
unrestricted, 4, 7, 8, 15, 17, 18,19, 20;
toll restricted, 4, 7, 8, 15, 17, 18, 19, 20
PPaging to all extensions, 25
Parts of the system, 2; of the telephone, 6
PBX line access codes, 3, 7, 8, 12, 17, 18, 20, 21
Power failures,  24
Programmable buttons, 6
Programmed ring, 4, 7, 8, 15, 17, 18, 19, 20
Pulse dialing, 3, 7, 8, 12, 17, 18, 19, 20
RRecall button, 6Reset system, 10Restricted SpeedCall numbers, 21
Ring, 4; abbreviated, 4; delayed, 4;
night, 4, 7, 8, 15, 17, 18, 19, 20;
no, 4, 7, 8, 15, 17, 18, 19, 20; normal, 4;
programmed, 4Ringing options, 23
S
SpeedCall, 21 - 22;
System attendant, 23; changes, 23;
examples, 18; features, 3;
planner, 5; reset, 10
TTelephone features, 4; sets, 6; lines, 2;
parts of, 6
Toll calls, 3 - 4, 7, 8, 11, 17, 18, 19, 20Touch Tone dialing, 3, 7, 8, 12, 17, 18, 19, 20
Transfer button, 6
V
Volume control, 6
GGetting started, 9
Administration Manual 29