ATT Spirit 308/616 Administration Manual
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How to Customize Getting Started When you have finished your customizing plans you are ready to actually customize the system. You must do all customizing from telephone set 10, which may be either a 6-button or a 24-button set. For some customization procedures, all telephone sets in the system must be idle, so you will want to choose a time when people are not using the telephones. For telephone customization, the telephone being customized must be idle. If you wish, you can plan future needs while you customize. If your system is not at capacity (for instance, you have four lines and ten telephones in your SPIRIT system now, but plan to expand to six lines and sixteen telephones in the future) you may customize the unequipped lines and extensions now. For proper operation of AUTOMATIC LINE SELECTION, you should customize LINE TYPE as Unavailable for the unequipped lines. Following are step-by-step instructions for customizing. STEP 1 SET CONTROLLER ADMINISTRATION SWITCH TO “ON” See the picture of the controller on page 3. STEP 2 PRESS ONE OF THE INTERCOM BUTTONS ON TELEPHONE SET 10 Intercom button press times out after five seconds. STEP 3 PRESS SPEAKER (or lift the receiver) You will hear a dial tone. STEP 4 DIAL * 0 (zero) You will hear a confirmation tone. If you do not hear the confirmation tone, check the administration switch on the controller. STEP 5 INSTALL ADMINISTRATION OVERLAY ON TELEPHONE SET 10 (This step is not necessary if you are going to reset features back to the installed setting or enter SpeedCall numbers and do no other customization.) Install the administration overlay provided in the pocket on the back cover of this manual. The ENTER ADMIN light will be on to show that the system is ready for administration. No calls may come in to or go out from telephone set 10 during customization. STEP 6 CHOOSE TYPE OF CUSTOMIZATION The chart on page 9 shows four customizing choices at the top. The chart also shows what customizable features are reached through each choice. Using the chart as a guide, make the appropriate choice. l Dial 0 to reset the system. All sets except set 10 must be idle. If a telephone set other than set 10 is in use, you will hear a busy tone and you will not be able to reset the system. l Dial 1 to customize the system. l Dial 2 to customize the telephones. l Dial 3 to enter or erase numbers in the system SpeedCall memory. STEP 7 COMPLETE CUSTOMIZATION Following the instructions on pages 12-17, complete the customization type chosen in STEP 6. 10Administration Manual
STEP 8 CONTINUECUSTOMIZATION If you wish to continue with another customization type, press the ENTER ADMIN button and repeat steps 6 and 7. For example, if you complete the desired customization under System Customization and want to continue with Telephone Customization, press the ENTER ADMIN button and repeat steps 6 and 7. STEP 9 EXIT CUSTOMIZATION When customization is complete, replace the receiver (or press SPEAKER). Return the administration switch on the controller to the OFF position to guard against accidental administration. Also, unless the administration switch is set to OFF you will not be able to program personal SpeedCall numbers for set 10. Remove the administration overlay and replace in the pocket on the back cover of this manual. System Reset CAUTION: Use of reset eliminates all customization. If you dialed 0 in STEP 6, and if all telephone sets except set 10 are idle, you can reset the system to the installed settings given on pages 4 and 5. Enter the system reset code 09009. If all telephones are not idle, you will hear the busy signal. If you make a mistake you will hear the error tone, and you must exit reset to try again. If you enter the reset code successfully you will hear the confirmation tone and system and telephone features will be returned to installed settings. SpeedCall numbers will not be affected. To exit you may replace the receiver or press SPEAKER, or, if you want to continue customizing features, press the ENTER ADMIN button to reenter administration at STEP 6. Customizing the System If you dialed 1 in STEP 6 you began customizing the system. The following features may be programmed in any order, and you may exit customizing after changing any feature, leaving unchanged features at previously-set choices. You may also use system customization to check the setting of a feature. You do not have to make changes once you have begun to customize. Any of the procedures may be exited by one of the following actions: l pressing the FEATURE button to customize another feature l pressing the ENTER ADMIN button to go back to STEP 6 l hanging up the receiver or pressing SPEAKER to exit customization Valid digits will be followed by a confirmation tone and the indicator lights will reflect the new settings. Customization automatically exits that feature. Invalid digits will be followed by the error tone and customization continues in that feature until a valid choice is entered or you exit the feature. When you are customizing features for which the setting can be changed for each incoming line in the system, you do not have to press the FEATURE button for each line. Press all the line buttons for which you want the same setting. EXAMPLE: Your system has the capacity for six incoming lines. Lines 1 and 2 are PBX lines. Lines 3 and 4 are outside lines. Lines 5 and 6 are not used (unavailable). PROCEDURE: Press FEATURE, then dial 4. Press line buttons 1 and 2. Dial 3. Press line buttons 5 and 6. Dial 1 (You do not have to customize lines 3 and 4 because the installed setting is outside line.) The indicator light of a selected line button will flash rapidly. If you have selected a line and then change your mind and do not want to select that line, simply press the line button again. Administration Manual 11
Customizing the System n AUTOMATIC PRIVACY Press FEATURE. Dial 1. All the line indicator lights will show the current system-wide privacy status. If the lights are ON, privacy is ON. If the lights are OFF, privacy is OFF. To change the privacy status, enter one of the following: DIAL INDICATOR LIGHT SETTING 1OFFPrivacy Off 2ONPrivacy On (installed) n TOLL CALL CHECK Press FEATURE. Dial 2. All the line indicator lights will go OFF. If you are required to dial 1 before placing toll calls, enter 1; otherwise, enter 2. Possible choices are 1 Required (installed) or 1 Not Required. n HELD CALL REMINDER Press FEATURE. Dial 3. All of the line indicator lights will go OFF. Enter the number of minutes for the held call reminder. If you enter 0 the feature is turned off and no held call reminder will be provided. You may also enter 1,2,3, or 4, meaning that the held call reminder will be provided after 1,2,3, or 4 minutes. The preset time interval is 1 minute. n LINE TYPE Press FEATURE. Dial 4. Each line indicator light will show the current status for that line. If a light is ON, the line is set as an Outside Line. If a light is OFF, the line is set as an “unavailable line,” that is, not part of your system. You should set as Unavailable, lines that are not part of your system (if, for instance, you have a “616” system but have only four incoming telephone lines, you should customize two lines Unavailable). If, the light is flashing an even flash, the line is set as a PBX/Centrex Line. To change the setting for any individual line(s), press the line button(s) and dial 1,2 or 3 (see table, below). You may press more than one line button to make the change on more than one line. If you dial the number without pressing a line button first you will hear the error tone. DIAL INDICATOR LIGHTSETTING 1OFFUnavailable Line 2ONOutside Line (installed) 3 Even FlashPBX/Centrex Line 12 Administration Manual
Customizing the System n PBX/CENTREX LINE ACCESS CODES n Press FEATURE. Dial 5. All of the line indicator lights will go off. To ENTER a system-wide PBX/Centrex dial code. Dial the desired dial code. Press ADD button. You will hear the confirmation tone when the code is added. If there are already four other codes programmed you will hear the error tone. The digit 9 is preset as the PBX/Centrex code, so there is room for three other codes. You may, of course, erase the 9 code if you wish. To ERASE a system-wide PBX/Centrex dial code. Dial the code you wish to erase. Press DROP. You will hear the confirmation tone when the code is erased. If the code is not there to be erased, you will hear the error tone. To ERASE all codes. Press DROP. Dial *. Press DROP. You will hear the confirmation tone if you successfully followed the DROP procedure. You may continue to enter or erase codes or you may exit the feature. EXTERNAL ALERT Press FEATURE. Dial 6. Each line indicator light will show the current external alert status for that line. To make changes, press the line button(s) for the line(s) on which you wish to make a particular change and dial one of the digits from the table below. You may press more than one line button to make the change on more than one line. If you enter a digit without first pressing a line button you will hear the error tone. DIAL INDICATOR LIGHTSETTING 1OFFNever use external alert 2ONExternal alert when Night Service is on (installed) 3Even FlashExternal alert when Night Service is off 4“Wink” (Short ON, Long OFF)External alert always on n DIAL TYPE Press FEATURE. Dial 7. Each line indicator light will show the current dialing type for that line. If the light is OFF, that line is set for touch tone dialing. If the light is ON, the line is set for dial pulse dialing. To change the dialing type for a line or lines, press the line button(s) and dial the appropriate digit from the table below. Y OU may press more than one line button to make the change on more than one line. If you enter a digit without first pressing a line button you will hear the error tone. DIAL INDICATOR LIGHTSETTING 1OFFTouch Tone 2ONDial Pulse (installed) Administration Manual 13
Customizing Each Telephone If you dialed 2 in STEP 6 on page 10, you began Telephone Customization (see the chart on page 9). All these features are customized on a set-by-set basis, meaning you must enter the telephone set number before customizing. The changes you make on set 12, for example, will not be made on set 14, or any other, unless you specifically copy a customizing set-up from one telephone set to another. Making changes via Telephone Customization is not always necessary for all telephone sets. You may, for example, want to leave all the telephones at the installed setting for a feature except one set. EXAMPLE: All of the telephone sets except set 16 are used by employees who should not be restricted. Set 16, however, is in the lobby, and is used by company visitors. You would want to set the outside service on the lobby telephone to Toll Restricted, leaving the other telephones Unrestricted. Any of the procedures may be exited by one of the following actions: l pressing the FEATURE button to customize another feature l pressing the STATION button to customize another telephone set l pressing the ENTER ADMIN button to go back to STEP 6 on page 10 l pressing the COPY TO button to copy the customization on this telephone to another telephone l hanging up the receiver (or pressing SPEAKER) to exit customization. Valid digits will be followed by a confirmation tone and the indicator lights will reflect the new settings. This completes the customization of that feature. Invalid digits will be followed by an error tone. You would then enter a valid digit or exit the feature. When you are customizing features for which the setting can be changed for each incoming line in the system, you do not have to press the FEATURE button for each line. Press all the line buttons for which you want the same setting. For example, if you are customizing “LINE USE PERMISSION” and you wish to make lines 4,5 and 6 No Permission, you would press FEATURE, dial 1, press line buttons 4,5 and 6, and dial 1. The indicator light of a selected line button will flash rapidly to let you know which line you are currently customizing. If you have pressed a line button and then change your mind and do not want to select that line, simply press the line button again. To customize a telephone: Press STATION and dial the intercom extension number, or, if you are using a 24-button telephone, just press the auto-dial button for that extension. If the telephone is busy you will hear a busy signal and you must press STATION again or exit to wait until the telephone is not busy before you can customize it. You can go ahead and choose another telephone extension to customize, or you may choose to leave telephone customization. COPY TO is a useful procedure if you plan identical customizing for more than one set. If you wish to copy the telephone customization you have completed for a telephone to another telephone, use the COPY TO feature (see page 17). If you wish to copy the telephone custom- ization to all the other telephones in the system, use the COPY TO ALL feature (see page 17). 14Administration Manual
Customizing Each Telephone n n LINE USE PERMISSIONS Press FEATURE. Dial 1. Each line indicator light will show the telephone set’s current permission for that line. Choose the line(s) for which you wish to set the same permission by pressing the line button(s). Dial the appropriate digit (see list below). You may press more than one line button to make the change on more than one line. If you enter a digit without first pressing a line button you will hear the error tone. DIAL INDICATOR LIGHTSETTING 1OFFNo Permission 2ONFull Permission (installed) 3Even FlashAnswer Only AUTOMATIC LINE SELECTION Press FEATURE. Dial 2. Each line indicator light will reflect the current status for that line. To change the status for the individual line(s), press the line button(s) for which you want the same setting and dial one of the valid digits (see table, below). You may press more than one line button to make the change on more than one line. If you enter a digit without first pressing a line button you will hear the error tone. DIAL INDICATOR LIGHTSETTING 1OFFNot Eligible for Automatic Line Selection 2ONEligible for Automatic Line Selection (installed) Lines customized without Full Permission from the telephone set being customized will as Not Eligible for Automatic Line Selection. Selecting such a line will be ignored.show NOTE: Automatic Line Selection provides the dial tone when you pick up the receiver without having to first select a line by pressing a line button. Customizing all lines as not eligible will mean that the user must select a specific line every time a call is made. Administration Manual 15
Customizing Each Telephone n LINE RINGING OPTIONS Press FEATURE. Dial 3. Each line indicator light will show the current ringing option for that line. To change the option for individual line(s) on that telephone, press the line button(s) and dial a valid digit from the table below. You may press more than one line button to make the change on more than one line. If you enter a digit without first pressing a line button you will hear the error tone. DIALINDICATOR LIGHT SETTING 1OFFNo Ring 2ONNormal Ring (installed) 3Even FlashAbbreviated Ring 4“Wink” (Short ON, Long OFF)Delayed Ring Lines that have been customized as No Permission will show No Ring. Selecting such lines will be ignored. nNIGHT RINGING Press FEATURE. Dial 4. All the line indicator lights will show the current night ringing option for this telephone. To change the night ringing option for this set, dial one of the digits from the following table: DIALINDICATOR LIGHT SETTING 1OFFNormal Ring (Disregards customized LINE RINGING OPTIONS when Night Service is on.) 2ONLines ring according to programmed LINE RINGING OPTIONS whether Night Service is on or off. (installed) n OUTSIDE SERVICE Press FEATURE. Dial 5 All the line indicator lights will show the current overall outside service for the telephone set. To change DIAL 1 2 3 the overall outside service for the set, dial one of the digits from the following table. INDICATOR LIGHT OFF ON Even Flash 16Administration Manual SETTING Outward Restricted Unrestricted (installed) Toll Restricted
Customizing Each Telephone n COPY TO To copy the feature choices from this telephone set to another set press COPY TO. The COPY TO indicator light will go on, all of the line indicator lights will go off. While the COPY TO indicator light is on, dial an intercom extension number or, if using a 24-button set, press the auto-dial button for the desired set. The telephone set being copied to must not be busy. If you hear a busy tone, cancel the COPY TO button again. All of the telephone customization settings for the set being customized will be copied to the specified telephone set and you will hear a confirmation tone. The COPY TO light indicator will go off. To do another copy, repeat the process. To cancel a copy, press the COPY TO button again without dialing the intercom extension number. Copy To All To copy the set-up on this telephone to all other telephone sets on the system, press COPY TO, then press *. All the telephones in the system except telephone set 10 must be idle. Exiting Telephone Customization Press FEATURE to customize another telephone feature on the same telephone. Press COPY TO to copy the settings on that telephone to another telephone. Press STATION and dial the set number (or press the auto-dial button on a 24-button set) to start customizing telephone features on another set. Press ENTER ADMIN to go back to STEP 6 on page 10. Replace the receiver (or press SPEAKER if you were using the speakerphone while custom- izing) to exit system administration. Administration Manual 17
Company 1 CARPENTER, WATKINS, and SEPULVEDA, Attorneys at Law † Installed Setting
Examples Of Systems Planning the customizing of your communications system requires considering the needs of your company. Since each company is unique, two business profiles are provided to show you how these systems may be customized. The system planners are shown for each business to help give you a better understanding of how to complete your own system planner. COMPANY 1 CARPENTER, WATKINS, and SEPULVEDA, Attorneys at Law Company 1 is a law firm with a receptionist/secretary who answers all calls. There are three incoming lines and six telephone sets. (They have a SPIRIT system with a capacity of three incoming lines and eight telephone sets.) Three of the telephone sets, numbers 13, 14, and 15 are on the desks of the three partners of the firm. Telephone set 10 is used by the receptionist/secretary. Telephone set 11 is on the desk of the paralegal assistant. Telephone set 12 is in the lobby. The following customizing decisions may be made for this company: Automatic Privacy—On (installed setting, no customizing required) Toll Call Check—dialing 1 is required (installed setting, no customizing required) Held Call Reminder— one minute (installed setting, no customizing required) Line Type—all lines are available as outside lines (installed setting, no customizing required) PBX/Centrex Line Access Codes —not a PBX or Centrex line, so a code is not applicable External Alert —The system does not have the optional external alerter, so this may be left at the installed setting. Dial Type—local service is touch tone. All lines should be customized touch tone. Line Use Permission —all telephones have full use of all lines (installed setting, no customizing required) Automatic Line Selection— all lines for all telephones available for automatic line selection (installed setting, no customizing required) Line Ringing Options—All lines on set 10 are left at normal ringing, which is the installed setting. All lines on sets 11, 13, 14, and 15 are customized for delayed ringing, giving the receptionist/secretary the chance to answer the line first. Telephone set 12, which is in the lobby and offered as a convenience for visitors, is customized for no ringing on all lines. Night Ringing— normal ringing in night operation for all accessible lines on all telephones. This way, if the receptionist/secretary is not there, anyone at any telephone in the system will be alerted immediately to an incoming call. Outside Service—all telephone sets except set 12 are unrestricted, which is the installed setting. Set 12, which is accessible to visitors, is customized toll restricted. Administration Manual 19