ATT Intercom Speakerphone 955 Users Guide
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CALLER IDOPERATION 49 Display Messages Private NameThe other party is blocking name information. Private NumberThe other party is blocking telephone number information. Unknown NameYour phone company is unable to receive information about this caller’s name. Unknown NumberYour phone company is unable to receive information about this caller’s number. ErrorThe Caller IDinformation received from the phone company was not recognizable. Removing Calls from Call List Removing a Specific Call Record from Call List 1Locate the record you wish to delete in call history. 2Press R.The screen prompts REMOVE:remove?. 3Press Ragain within three seconds to confirm your decision. The screen displays for two seconds and then displays the next call record in call history. 955_00_1ATT CIB #change 10/24/02 9:48 AM Page 49
CALLER ID OPERATION 50 Removing All Calls from Call List 1Press c.The screen displays the numbers of total calls and new calls in the call history. 2Press R.The screen prompts REMOVE:all?. 3Press Ragain within three seconds to confirm your decision. The screen displays for two seconds: and then displays: Dialing a Number from Call List As you review calls in history,you can dial a displayed phone number.Ifthe call information came from your Home Area Code(the one you programmed during features set up),the screen displays only the seven-digit number you are calling (without an area code).If the call information came from one of your Local Area Codes (the ones you programmed duringfeatures set up), the screen displays 10 digits (area code plus the seven-digit phone number). If the call information did not come from any of the area codes you programmed,1) phone numbers with10 or more digits will automatically have a “1”inserted and displayed before the number and,2) phone numbers with fewer than 10 digits will be displayed and dialed without a “1.” 1Locate the number you wish to call in call history. 2Press and release o.The phone will automatically choose an available line and dial the call — OR — Press the LINE button for the line you wish to use,then press o to place the call. 955_00_1ATT CIB #change 10/24/02 9:48 AM Page 50
CALLER ID OPERATION 51 Saving a Number from Call Listto the Directory 1Locate the number you wish to store in call history. 2Press E. 3Press D.The screen displays DIRECTORY. 4Press S.The screen prompts (Enter name). 5Press cto copy the name and phone number from the call history to the screen. 6Edit the name (See “Changing Directory Entries”in DIRECTORY OPERATION.) — OR — Press Sto store the name and move on to edit the number. 7When the name and number appear as you would like to store them,press Sto store the information in the directory.The screen displays Saved!. Time/Date If you subscribe to Caller IDservice,this phone automatically resets the time and date each time new information is received.You can set the time and date yourself if you wish.(See “Set the Time/Date”in SET UP SYSTEM FEATURES.) Reset COVM Indicator This feature is useful in case you get a false COVMsignal from the Central Office.If a COVM indicator lights when there are no messages on that line, clear the indicators. 1Press G. 2Press -until the screen displays COVM RESET,then press >. 3Press -or +until the screen displays the desired line number, then press >.The screen displays: 4Press Rto reset.The screen displays RESET!. 5Repeat Steps 1-4to reset the COVM for additional lines. 955_00_1ATT CIB #change 10/24/02 9:49 AM Page 51
ADDING A FAX MACHINE 52 NOTE: Do not connect a fax machine to Line 1.Doing so will interrupt the system’s intercomdata channel. You may wish to use a fax machine with your phone.Choose Line 2,3 or 4 for the fax machine,and connect it according to the manufacturer’s instructions for installation and use. •That line’s telephone number is your fax number. •The same line can be used for outgoing calls (incoming faxes will get a busy signal). •Set your fax machine to answer on the first ring (follow manufacturer’s instructions). •To prevent the fax line from ringing at all the extensions,turn the ringeroff for that line (see Turn Ringer On or Off in SET UP SYSTEM FEATURES). NOTE: If you are using a fax switch,or a fax machine with a built-in fax switch,see Using a Fax Switch. Using a Fax Switch A fax switch lets the system know,before the phone rings,whether an incoming call is a voice call or a fax call.Some fax machines have a built-in fax switch.Using a fax switch may affect the operation of Line-in-use lights and the display of Caller ID information. 955_00_1ATT CIB #change 10/24/02 9:49 AM Page 52
IN CASE OF DIFFICULTY 53 If you have difficulty operating this phone,try the suggestions below.For Customer Service,visit our website at www.telephones.att.comor call 1800 222-3111.Please retain your receipt as your proof of purchase. Telephone Does Not Ring •Make sure the Do Not Disturb (DND) feature is not activated. •Make sure ringers are turned on. •If there are several non-system phones on the line that don’t ring, disconnect some of them.Having too many phones connected can also result in low ringer volumefor non-system telephones. •If the INTERCOM lightflashes but you don’t hear a paging signal,make sure the Do Not Disturb feature is not activated. IntercomPaging Signal Not Received Make sure you have programmed your intercom extension number correctly.Line 1 must be connected at all extensions,and must be the same telephone number/line for Pageand Intercom to work properly. Cannot Join a Conversation in Progress The privacy feature prevents another set on the system from interrupting aconversation.Make sure you press the LINE button to release privacy. Error Tone (Fast Busy Signal) Heard When Making an Intercom Call The Do Not Disturb feature is activated at the extension you are calling. The other party’s INTERCOM light will flash and your extension number will be displayed on their screen to alert them of your call. Line Lights Remain On When No Line is Connected •Make sure thesystem is programmed for that line to be absent.(See “Set Line Usagefor Each Line”in SET UP SYSTEM FEATURES.) •Make sure that your Line Groups are programmed properly.(See “Assign the Line Groupfor this Phone”in SET UP SYSTEM FEATURES.) •Disconnect all other devices (fax,modem,credit card reader,etc.) from any lines connected to your 955 phone.These devices can interfere with the system’s data links. •Make sure the total length of telephone wiring used in your 955 system is less than 600 feet.If the wiring is longer,you may need to use a special filter device.Call 1 800 222-3111 for information about this filter.You’ll need to contact a professional to install this filter. 955_00_1ATT CIB #change 10/24/02 9:49 AM Page 53
IN CASE OF DIFFICULTY 54 Tone Signals Do Not Activate a Remote Device •Tone signaling does not work during conference calls. •The phone generates tones of fixed duration,which may not be long enough to activate some devices such as answering machines. Operation During a Power Failure This phone will operate during a power failure if a charged battery has been installed.You will be able to dial and answer calls with the handset or headset,but no other features will work until power is restored. No Caller ID Information While on a Call •You must subscribe to combinedCaller ID with Call Waiting as a singleservice to see Call Waiting information. •Make sure the TEL SET and TEL LINE cords are not reversed. Display Screen is Blank Make sure the power cord is connected to both the phone and an electrical outlet not controlled by a wall switch. No Caller ID Information Received Caller ID information is transmitted by the telephone company between the first and second rings.Allow your phone to ring at least twice to receive Caller ID information. NEW CALL LightFlashes •Make sure you have reviewed all messages on all lines. •It may be a false indicator from the Central Office.To clear,see “Reset COVM Indicator”in CALLERIDOPERATION. 955_00_1ATT CIB #change 10/24/02 9:49 AM Page 54
IN CASE OF DIFFICULTY 55 Screen Displays COVM The screen displays COVMwhen the COVMindicatoris turned on for at least one line,whether or not there are messages waiting,and whether or not you have the service. •If you subscribe to Voice Mailservice with your local telephone service provider,but prefer not to display COVM on the screen,turn off the COVM indicator for each line. •If you do not subscribe to Voice Mail service,turn off the COVM indicator for each line. See “Turning COVM Indicators On and Off”in SET UP SYSTEM FEATURES. COVM Line Indicator Remains On •Make sure you have reviewed all messages on that line. •You may have received a false signal from the Central Office.To clear, see “Reset COVM Indicator”in CALLERIDOPERATION. 955_00_1ATT CIB #change 10/24/02 9:49 AM Page 55
EXPANDING THE 955 SYSTEM 56 When you combine two or more 955 phones you create an interacting system where phones share lines.You can have up to twelve phones and up to 15 telephone lines.The 955 can be expanded with or without Centrexservice. NOTE:All 955 features work as described earlier in this manual. Line Groups When phones share lines,Line-in-use lightslet users at different extensions know when a specific line is in use.For accurate Line-in-use lights,the same lines must be connected to each extension in the Line Group,and they must have the same incoming telephone number at each extension. The chart below shows 12 extensions,each sharing the first three lines, butbeing assigned to different Line Groups based on other shared or private lines. Lines in System Inter com Sta tions L1L2L3L4L5L6 ICM 11✔✔✔✔ ICM 12✔✔✔✔ ICM 13✔✔✔✔ ICM 14✔✔✔✔ ICM 15✔✔✔✔ ICM 16✔✔✔✔ ICM 17✔✔✔✔ ICM 18✔✔✔✔ ICM 19✔✔✔✔ ICM 20✔✔✔✔ ICM 21✔✔✔✔ ICM 22✔✔✔✔ 955_00_1ATT CIB #change 10/24/02 9:49 AM Page 56
EXPANDING THE 955 SYSTEM 57 Private Lines You can use the fourth line on each station as a private line.A private line is a telephone number assigned to just one extension. NOTE:You must program the lines you are using at each extension so that the system knows which lines are shared and which are private (you cannot physically wire lines with different telephone numbers into each unit for Line 4). The chart below shows 12 extensions,each sharing the first three lines andhaving its own private line. Lines in System Inter com Sta tions L1L2L3L4L5L6L7L8L9L10L11L12L13L14L15 ICM 11✔✔✔✔ ICM 12✔✔✔✔ ICM 13✔✔✔✔ ICM 14✔✔✔✔ ICM 15✔✔✔✔ ICM 16✔✔✔✔ ICM 17✔✔✔✔ ICM 18✔✔✔✔ ICM 19✔✔✔✔ ICM 20✔✔✔✔ ICM 21✔✔✔✔ ICM 22✔✔✔✔ 955_00_1ATT CIB #change 10/24/02 9:49 AM Page 57
58 CENTREX OPERATION Setup Checklist Before expanding your system or installing for Centrex,review the installation checklist.If you have Centrex,contact your local telephone company for further information about Centrex service. •The phone number for Line 1 must be the same on all phones inorder for the Intercomand Pagefeatures to work. •Determine the number of phones that will be on the system. •Identify the phone that will be the Console phone. •Identify the private linefor the Console phone.The Console phone must have its own private line.This line is not shared withany other phone. •Follow the regular installation instructions in this manual. •Enable the Console phone. •Store the Centrex pickup codesand the seven-digit phone numbers in the directory.See DIRECTORY OPERATION in this manual. Enabling the Console Phone Determine which phone will be the Console phone for your system and program the Console following the directions to “Set Your Phone to be the Centrex Console Phone”in SET UP SYSTEMFEATURES.It is recommended that Line 4 of the Console be programmed as a private line,to be sure a line is available for Centrex access. Console Operation Once another 955 phone has enabled its delayed ring,the Console phone will receive those calls.All the 955 features work in the same manner as described in this manual. The Console phone can pick up other Centrex lines through Centrex switching.The Console can store the Centrex pickup codes and the seven-digit phone number of each station,except for the Console phone, inthe directory. 955_00_1ATT CIB #change 10/24/02 9:49 AM Page 58