ATT Intercom Speakerphone 944 Users Guide
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30 INTERCOM OPERATION This intercomfeatures both a single-phone pageand a system-wide page. Asingle-phone pagealerts only one phone;a system-wide pagealerts all phones.Any phone with the Do Not Disturb(DND) feature activated will not receive a page. An intercom call rings at the extension called with a repeating double-ring pattern. A single-phone pageautomatically activates the speakerphoneon the receiving phone.You can deactivate the speakerphoneby lifting the handset. NOTE: If a line is in use,pressing Ior pwill place the line on holdand activate the intercom. Basic IntercomOperations INTERCOMAny two stations connected to Line 1 can ring each other. PAGELets you “announce”over the speaker of the phone you’re calling.The person you’ve called can respond just by talking. PAGE ALLLets you “announce”to all phones in the system at the same time (system-wide page). CONFERENCELets you connect another intercomcall with an outside line. Making an IntercomCall with the Handset 1Press Iand lift the handset.The screen displays ICM. 2Dial the extension numberof the party you wish to reach.If that extension is idle,you will hear long beeps.If that extension is busy,you will hear a busy signal.If that extension is set to Do Not Disturb,you will hear short beeps. NOTE:The intercomcall is automatically cancelled if you do not dial an extension within 10 seconds. NOTE: When you direct an intercomcall to one extension,any extension in the system can answer the call by pressing I.
31 INTERCOM OPERATION Making an IntercomCall with the Speakerphone orHeadset With the handsetin the cradle and the desired line idle, 1Press I.The phone will automatically activate the line in the mode (headsetor speakerphone) of the last call made. 2Refer to the screen display and dial the extension numberof the party you wish to reach.If that extension is idle,you will hear long beeps.If that extension is busy,you will hear a busy signal.If that extension is set to Do Not Disturb,you will hear short beeps. Answering an IntercomCall When you receive an intercomcall you will hear a repeating double-ring pattern andyour screen displays ICMwith the extension number of the caller.Answer the intercomcall by lifting the handset,or by pressing I,Kor hto take the call hands-free. Making a Single-phone Page 1Press p.The screen displays PAGE. 2Dial the extension numberof the party you wish to reach. Answering a Single-phone Page Auto-MuteOff When your extension receives a page,the phone beeps and the speakerphone is automatically activated.Answer the call by simply speaking. If you are on the headset,you can answer the page by pressing h and speaking through the headset. Auto-MuteOn The MUTE lightwill be on.Lift the handset or press Mto temporarily deactivate Auto-Muteand answer the page. Switching Between an Intercom Call and aSingle-phone Page When making an intercom call,press pto switch the call to a single-phone page. When making a single-phone page,press Ito switch the call to the intercom. Ending an Intercomor PageCall Hang up or press Korhagain.
32 INTERCOM OPERATION Paging All Phones 1Presspt.The screen displays PAGE ALL. 2Speak toward the telephone or into the headset. 3Press and release Kor hto disconnect. Answering a System-wide Page NOTE:Only one extension can answer a system-wide page. When you receive a system-wide page,your phone beeps and the screen shows the paging extension: 1Press pto answer. 2To end,press and release Kor h. Making an Intercom Conference Call 1Make or answer a call. 2Press and release Iand enter the extension number of the third party.The line is automatically put on hold. 3After the third party answers,press and release C. 4To end an intercom conference call,hang up. NOTE:You cannot put an intercom conference callon hold. Room Monitor You can activate the speaker of another phone to monitor sounds in that room. 1Press and release p. 2Enter the extension numberof the telephone to be monitored. 3Press and release Mif you don’t want sounds on your end to be heard. 4To end monitoring,press and release K. The party at the extension being monitored will hear a beep as with any page,signaling that the speakerphonehas been activated. NOTE:An extension cannot be monitored when Auto-Muteis turned on at that extension.
33 ADDING A FAX MACHINE NOTE: Do not connect a fax machine to Line 1.Doing so will interrupt the telephone intercomdata channel. You may wish to use a fax machine with your phone.Choose Line 2,3 or 4 for the fax machine,and connect it according to the manufacturer’s instructions for installation and use. •That line’s telephone number is your fax number. •The same line can be used for outgoing calls (incoming faxes will get a busy signal). •Set your fax machine to answer on the first ring (follow manufacturer’s instructions). •To prevent the fax line from ringing at all the extensions,turn the ringer off for that line (see Turn Ringer On or Off in FEATURE SET UP). NOTE: If you are using a fax switch,or a fax machine with a built-in fax switch,see Using a Fax Switch. Using a Fax Switch A fax switch lets the telephone know,before the phone rings,whether an incoming call is a voice call or a fax call.Some fax machines have a built-in fax switch.Using a fax switch may affect the operation of Line-in-use lights.
34 IN CASE OF DIFFICULTY If you have difficulty operating this phone,try the suggestions below. For Customer Service,visit our website at www.telephones.att.comor call 1800 223-3111.Please retain your receipt as your proof of purchase. Telephone Does Not Ring •Make sure the Do Not Disturb(DND) feature is not activated. •Make sure ringers are turned on. •If there are several non-system phones on the line that don’t ring, disconnect some of them.Having too many phones connected can also result in low ringer volume for non-system telephones. •If the INTERCOM lightflashes but you don’t hear a paging signal, make sure the Do Not Disturbfeature is not activated. IntercomPaging Signal Not Received Make sure you have programmed your intercomextension number correctly.Line 1 must be connected at all extensions,and must be the same telephone number/line for Pageand Intercomto work properly. Cannot Join a Conversation in Progress The privacy feature prevents another set on the system from interrupting aconversation.Make sure you press the LINE button to release privacy. Error Tone (Fast Busy Signal) Heard When Making an IntercomCall The Do Not Disturbfeature is activated at the extension you are calling. Line Lights Remain On When No Line is Connected •Make sure thephone is programmed for that line to be absent. (See “Set Line Usagefor Each Line”in FEATURE SET UP.) •Make sure that your Line Groupsare programmed properly. (See “Assign the Line Group for this Phone”in FEATURE SET UP.) •Disconnect all other devices (fax,modem,credit card reader,etc.) from any lines connected to your 944 phone.These devices can interfere with the telephone’s data links. •Make sure the total length of telephone wiring used in your phone system is less than 600 feet.If the wiring is longer,you may need to use a special filter device.Call 1 800 222-3111 for information about this filter.You’ll need to contact a professional to install this filter.
35 IN CASE OF DIFFICULTY Tone Signals Do Not Activate a Remote Device •Tone signaling does not work during conference calls. Operation During a Power Failure This phone will operate during a power failure if a working battery has been installed.You will be able to answer calls with the handset or headset,and dial calls using the keypad and the Speed Dialor Redial features.No other features will work until power is restored. Display Screen is Blank Make sure the power cord is connected to both the phone and an electrical outlet not controlled by a wall switch.
36 EXPANDING THE PHONE SYSTEM When you combine two or more 944/955/964 phones you create an interacting system where phones share lines.You can have up to 12 phones and up to 15 telephone lines.The system can be expanded with or without Centrexservice. NOTE:All 944 features work as described earlier in this manual. Line Groups When phones share lines,Line-in-use lightslet users at different extensions know when a specific line is in use.For accurate Line-in-use lights,the same lines must be connected to each extension in the Line Group,and they must have the same incoming telephone number at each extension. The chart below shows 12 extensions,each sharing the first three lines, butbeing assigned to different Line Groupsbased on other shared or private lines. Lines in System Inter com Sta tions L1L2L3L4L5L6 ICM 11✔✔✔✔ ICM 12✔✔✔✔ ICM 13✔✔✔✔ ICM 14✔✔✔✔ ICM 15✔✔✔✔ ICM 16✔✔✔✔ ICM 17✔✔✔✔ ICM 18✔✔✔✔ ICM 19✔✔✔✔ ICM 20✔✔✔✔ ICM 21✔✔✔✔ ICM 22✔✔✔✔
37 EXPANDING THE PHONE SYSTEM Private Lines You can use the fourth line on each station as a private line.A private line is a telephone number assigned to just one extension. NOTE:You must program the lines you are using at each extension so that the phone knows which lines are shared and which are private (you cannot physically wire lines with different telephone numbers into each unit for Line 4). The chart below shows 12 extensions,each sharing the first three lines andhaving its own private line. Lines in System Inter com Sta tions L1L2L3L4L5L6L7L8L9L10L11L12L13L14L15 ICM 11✔✔✔✔ ICM 12✔✔✔✔ ICM 13✔✔✔✔ ICM 14✔✔✔✔ ICM 15✔✔✔✔ ICM 16✔✔✔✔ ICM 17✔✔✔✔ ICM 18✔✔✔✔ ICM 19✔✔✔✔ ICM 20✔✔✔✔ ICM 21✔✔✔✔ ICM 22✔✔✔✔
38 CENTREX OPERATION Setup Checklist Before expanding your system or installing for Centrex,review the installation checklist.If you have Centrex,contact your local telephone company for further information about Centrexservice. •The phone number for Line 1 must be the same on all phones inorder for the Intercomand Pagefeatures to work. •Determine the number of phones that will be on the system. •Identify the phone that will be the Console phone. •Identify the private line for the Console phone.The Console phonemust have its own private line.This line is not shared withany other phone. •Follow the regular installation instructions in this manual. •Enable the Console phone. •Store the Centrexpickup codes and the seven-digit phone numbers in Speed Dial locations.(See SPEED DIAL OPERATION in this manual.) Enabling the Console Phone Determine which phone will be the Console phonefor your system and program the Console following the directions to “Set Your Phone to be the CentrexConsole Phone”in FEATURE SET UP.It is recommended that Line 4 of the Console be programmed as a private line,to be sure a line is available for Centrex access. Console Operation Once another system phone has enabled its delayed ring,the Console phonewill receive those calls.All the 944 features work in the same manner as described in this manual. The Console phonecan pick up other Centrexlines through Centrex switching.The Console can store the Centrexpickup codes and the seven-digit phone number of each station,except for the Console phone, inthe Speed Dial locations.
CENTREX OPERATION 39 Setting Ring DelayDuration This feature allows other system telephones’calls to ring at the Console phone.After a specified ring delay,the calls will ring at the Console phone. (See “Program the Centrex Console Delayed Ring Time”in FEATURE SETUP.) Answering a Delayed Ring The Console phonerings and the screen displays the station number of the intercom sending the delayed ring. 1Select a free line. 2Enter the Centrexpickup code. 3Enter the seven-digit phone number of the station sending the delayed ring. NOTE: If the Consoleis using another line and receives a delayed ring, the Console phone can put the other line on hold and follow Steps 1–3. Ifthe Console is on an intercomcall,the intercomcall should be ended before picking up the ringing phone. Picking Up Another Station’s Line 1Choose a free Centrexline. 2Enter the Centrexpickup code. 3Enter the seven-digit phone number of the line you want.