ATT DEFINITY Communications System Generic 3 Instructions Manual

Expert Agent Selection (EAS)
Issue  3   March 1996
3-717
nCall Pickup
Skill hunt group extensions and EAS Login ID extensions cannot be 
members of a call pickup group.
nCall Vectorin g
The ‘‘goto vector’’ command carries the current VDN’s VDN Skills to the 
new vector. ‘‘route-to’’ vector which routes a call to another VDN uses the 
VDN Skills of the new VDN if VDN  override is set on the current VDN.   If 
VDN override is not set, the ‘‘original’’ Skills are used after a ‘‘Route to 
Vector’’ step to a...

Feature Descriptions
3-718Issue  3   March 1996 
nDirect Agent Calling
If a called EAS Ag ent Login ID and the call originator (extension or trunk) 
both have a COR that allows Direct Agent calls, the call to the Login ID is 
treate d as  a Direct Agent call.  Calls to the voice terminal extension  
where an EAS agent is logged in are treated as personal (non-ACD) calls.
nDisplays - Voice Terminal
When an EAS a gent logs in, the display for  originators who call the Login 
ID shows the Login ID and agent...

Expert Agent Selection (EAS)
Issue  3   March 1996
3-719
Administration
EAS is an optional feature. EAS is also a feature-related parameter that must be 
enabled.  Once EAS is optioned, most of the EAS related a dministration can be 
done prior to enabling the feature.  EAS requires that “ Call Vectoring”  and “ ACD 
System Parameter/Customer-Options” fields be set to ‘‘y.’’
System Parameters
A new system p arameter indicates the minimum number of d igits required for the 
agents’ password.  Valid entry...

Feature Descriptions
3-720Issue  3   March 1996 
VDN Administration
The VDN Skill preferences for handling a particular call type is administered on a 
per-VDN basis. Up to three VDN Skills can be administered for each VDN. The 
first, second, and third VDN Skills can be considered as the primary, secondary, 
and tertiary Skills  resp ectively  required for handling the   call. All of the VDN Skills 
on the VDN form are optional. For example, only the first and third, or only the 
second and third VDN...

Extended Trunk Access
Issue  3   March 1996
3-721
Extended Trunk Access
Feature Availability
This feature is available with Generic 3rV1 and all Generic V2 and later releases. 
Description
Extended Trunk Access (ETA) is a software feature that provides a mechanism 
for routing c alls that are not defined either in the first or second digit tables or the 
feature/trunk access c o de ta bles. This feature makes use of an ETA routing 
pattern and/or an ETA node number for determining how to route an...

Feature Descriptions
3-722Issue  3   March 1996 
whole is negligible because the extra processing needed by the feature is 
negligible.
The difference between normal call routing and ETA call routing is that extra 
processing is necessary at the point where the intercept treatment would have 
normally been applied during the normal call sequence. Specifically, calls that 
would have previously been given interc ept treatment will now be routed to a 
remote switch across a trunk to be reprocessed at the...

Extended Trunk Access
Issue  3   March 1996
3-723
nDial Plan Administration
When administering ETA on separate switches, care must be taken to not 
create a circular ETA call setup; otherwise, all trunk members using ETA 
will be tied up until the calling party releases the call. If switch A routes 
calls to switch B and switch B has been administered to route calls to 
switch A, then any time an invalid set of digits is dialed, all trunk members 
using ETA will be busied in an attempt to route the ETA...

Feature Descriptions
3-724Issue  3   March 1996 
nUniform Dial Plan
The Uniform Dial Plan is extended by the ETA feature in that explicit 
definition of digit strings to be routed is not necessary. The internal 
operation of the UDP feature is not affected, however.
Administration
The switch administrator is able to add, delete, and display the ETA routing 
pattern and/or ETA node number as well as the Call-Screening table. The ETA 
routing pattern and/or ETA node number appears on the first-digit...

Extended Trunk Access
Issue  3   March 1996
3-725
C A SE # 2
nETA Route Pattern — administered
nETA Node Number — not administered
In this case, the ETA route pattern will be used to determine how to route an 
otherwise undefined digit string. Since, however, an ETA node number is not 
specified, non-call associated DCS messages have no chance of succeeding in 
this scenario.
C A SE # 3
nETA Route Pattern — not administered
nETA Node Number — administered
In this c ase, the ETA node number will b e used...

Feature Descriptions
3-726Issue  3   March 1996 
Extension Number Portability
Feature Availability
This feature is available with Generic 3rV1 and all Generic V2 and later releases.
Description
ENP provides the ability to assign any extension to any switch in an ENP 
subnetwork. The ENP Numbering Plan d efines the setting of 4- or 5-digit 
extensions in the ENP subnetwork to a 7-digit (Automatic Alternate Routing) 
AAR-like numb er for sending to other nodes in that network. Only the first one or 
two...