ATT DEFINITY Communications System Generic 3 Instructions Manual

Enhanced ICSU
Issue  3   March 1996
3-697
Enhanced ICSU
Feature Availability
This feature is available with Generic 3 V3, release 3.0.  The AT&T CPE Loo p back 
Jack equipment is not available with this release, but is planned for a future 
release.
NOTE:
It is not necessary to upgrade to release 3.0 to receive default CSU 
functionality from the ICSU. However, the default integrated CSU o ptions on 
p a ge two of the ” DS1 Circ uit Pack”  form cannot be changed without 
release 3.0.
Description
The...

Feature Descriptions
3-698Issue  3   March 1996 
Testing
Provides for:
nOn-demand short-duration loopback testing of the DS1 board and CSU 
Module, including board loopback, equipment loopback, and repeater 
loopback tests
nOn-demand long-duration loop b ack testing of building wiring to the CPE 
Loopback Jack
nOn-demand long-duration loop b ack testing to the far-end CSU
nOn-demand long-duration one-way span testing to and from remote test 
equipment or another DEFI NI TY Com munications System
nThe...

Enhanced ICSU
Issue  3   March 1996
3-699
The following performance measurements have been a dd e d to the DS-1 Link 
Performance Measurements Detailed Log Re port. An “N/A” in any of these fields 
indicates that enhanced functionality is not activate d.
nCSS (Controlled Slip Seconds)
nLOFC (Loss Of Frame Count)
nThe “ FS (Failed Seconds)” field is replaced by UAS/FS (Unavailable/Failed 
Seconds)
Performance measurement reports can be created for local, carrier-local and 
remote facilities.
nLocal...

Feature Descriptions
3-700Issue  3   March 1996 
Administration
The ICSU can be administered for connection to any DS1 service.
The Enhanced ICSU is ad ministered, on the “DS1 Circuit Pac k” form, by entering 
the  add ds1 or change ds1 command. On the “DS1 Circuit Pack” form, when the 
Near-End CSU Type is identified as “integrated,” additional CSU module 
administration options b ecome available. If the Framing Mode is “esf,” the user 
can administer options for the  ESF Data Link. See 
DEFINITY...

Enhanced DCS (EDCS)
Issue  3   March 1996
3-701
Enhanced DCS (EDCS)
Feature Availability
This feature is available with G3i-Global, G3V2, and later releases. EDCS is not 
available with G3vs/G3s ABP.
Description
Enhanced DCS adds  features to the existing DCS cap a bilities. Ad ditional 
features include exchanging information to provide class of restriction checking 
between PBXs in the EDCS  network, providing call progress information for the 
attendant,  allowing attendant intrusion between a main...

Feature Descriptions
3-702Issue  3   March 1996 
Expert Agent Selection (EAS)
Feature Availability
Expert Agent Selection (EAS) is available with Generic 3 Version 2 and later 
releases.
Purpose
The EAS feature is an  optional feature that allows certain EAS Skill types to b e 
assigned to a call typ e or Vector Directory Number (VDN). Routing incoming 
calls through a VDN then allows the system a dministrator to direct c alls to a gents 
who have the p articular agent skills required to complete the...

Expert Agent Selection (EAS)
Issue  3   March 1996
3-703
AT&T Network DNIS/ISDN Called Party
The AT&T network routes the call to a  number based on the type of service 
dialed (e.g., 800 number), the state/city the call originates in, the time of day, a 
percentage allocator, or comb inations of these.   Information on the type of 
service dialed and the origin of the call is used to determine the needs of the 
caller.
Call Prompting/VRU Digits
The call prompting/VRU digits are entered in response to any...

Feature Descriptions
3-704Issue  3   March 1996 
The resort company places a variety of ads in magazines for information on a 
particular resort or a state. Callers responding to these ads dial a number that 
directly routes them  to a VDN for that state’s resorts.
Callers also dials a g eneral number for the resort chain.  A vector prompts the 
callers to enter a two-digit state code for the state they wish to visit.
If the caller dials the general numb er and enters the Texas state code, the VRU...

Expert Agent Selection (EAS)
Issue  3   March 1996
3-705
Figure 3-15. Writing Vectors Example
EAS Agent Operations
In an EAS environment, the DEFI NI TY C o mmunications System treats agent login 
IDs as extension numb ers. Therefore, the switch treats agents based on their 
individual login IDs. Agents are no longer associated with a particular voice 
terminal.  Agents can use any voice terminal and multiple agents can use the 
same terminal on  different shifts.  
Agent login IDs are assigned up to...

Feature Descriptions
3-706Issue  3   March 1996 
100 as secondary skills. When no calls are waiting for Skill 30 for a p articular 
agent, that agent receives a call for Skill 71 or 100.
Agents use a single  set of agent work mode buttons for all their skills. Work 
mode buttons no longer have particular splits (or skills) assigned to them.  This 
provides much greater flexibility in that any voice terminal with work mode 
buttons can be used by any agent.  Also this requires fewer work mo de buttons...