ATT DEFINITY Communications System Generic 3 Instructions Manual

Issue  3   March 1996IN-1 
INIndex
Numerics
1 Digit Dialing,3-1108
1 Digit Dialing and mixed numbering plan
,3-514
731XH Series Terminals
,3-821, 3-885
7400A Data Modules,3-585
A
AAR,3-151, 3-152, 3-155, 3-161, 3-163
analysis,3-164
dialin g
,3-163
routing patterns
,3-166
time of day,3-164
AAR/ARS Partitioning
description
,3-2
interactions,3-3
routing patterns
,3-2
uses
,3-3
AAS,3-158
Abandoned call search
,3-5, 3-180
A b breviated Dialing
automatic dialing b utton
,3-12
A b breviated dialin g
,3-7...

Index
IN-2Issue  3   March 1996
A d d log-ins,3-137
A d d/remove skills
,3-18
Adjunct controlled split,RONA
,3-1014
Adjunct/switch a pp lication interfac e,3-482
Administered c onnections
,3-21, 3-63
access endpoints
,3-21
administration,3-27
connection failure
,3-24
Administrable language displays
,3-31
feature displays,3-31
Administration
remote
,2-36
wideband switching,3-1257
Administration without hardware
,3-57
attendant interac tions
,3-61
call c overage,3-312
data terminal intera ctions
,3-63
TTI...

Index
Issue  3   March 1996IN-3 
intrusion,3-122
lockout
,3-967
overrid e of diversion features
,3-124
priority queue,3-126
recall
,3-131
release loop operation
,3-132
room status,3-134
serial calling
,3-138
timers
,3-1163
trunk identification,3-1180
visually impaired attendant service
,3-1198
Attendant recall
,3-131
Attendant release loop operation,3-132
Attendant room status
check-in/check-out
,3-134
maid status,3-135
Attendant serial calling
,3-138
Attendant service-centralized
,3-525
Audible message...

Index
IN-4Issue  3   March 1996
C
Call appearance
preselection
,3-902
temporary brid ge d
,3-1128
Call by call service selection,3-471, 3-810
considerations
,3-479
incoming call handling
,3-476
services sele ction,3-471
usage allocation
,3-474
Call center services
,2-38
see also ACD
Call coverage
,3-312
AWOH stations
,3-57
callback,3-316, 3-566
consult
,3-316, 3-508, 3-564
covera ge answer groups
,3-316
coverage ICI,3-316, 3-567
go to c over
,3-762
interactions
,3-320
options,3-316
path
,3-312
point...

Index
Issue  3   March 1996IN-5 
c alling line identification prefix,3-468
Calling  p arty number
,3-805
c alling party number
,3-468
Calling -priority,3-964
CallVisor ASAI
,3-482
applications
,3-498
call types,3-486
capabilities
,3-484
enhancements
,3-482
feature initialization and recovery,3-501
CAS-see centralized attendant service
CCITT, see ITU-T
CCSA
,3-922
CDR
,3-326, 3-507
access codes dialed & used
,3-362
account c ode dialing,3-362, 3-522
advic e of charge
,3-70
answer supervision
,3-371...

Index
IN-6Issue  3   March 1996
Data call predication,3-573
Data call setu p
,3-572
DCP terminals
,3-572
ISDN terminals,3-578
Data collection
,3-425
Data communications protocol
,2-15
Data default dialin g,3-575, 3-645
Data extension buttons
,3-573
Data hotline
,3-588
Data modules
7400A
,3-585
7500B
,3-585
HSL,3-586
Data origination access code
,3-894
Data privac y
,3-590
Data restriction,3-592
Data screen delivery
,3-773
Data terminal dialing
,3-573
Data/ voice terminal-constellation,3-561
Data-only...

Index
Issue  3   March 1996IN-7 
DS1 announcements,3-1001
d ual-tone multifrequency. see also R2-MFC signaling
DXS button
,3-106
E
E1 trunk service,3-680
EAD
,3-695
EAS,3-702
adjunct interactions
,3-713
agent operations
,3-705
applications,3-703
call distribution
,3-707
caller’s display
,3-718
changing skills for a group of agents,3-899
considerations
,3-710
dire ct agent calls
,3-708, 3-710
expert agent selection,3-709
feature interactions
,3-715
logical a gent
,3-708
login ap p lications,3-706
message...

Index
IN-8Issue  3   March 1996
MS interfa ce,3-969
Host call id-ISDN
,3-808
Host/adjunct routing
,3-775
Hot line service,3-768
Housekeeping status
,3-973
Hunt group form
,3-707
Hunt group nig ht service,3-926
Hunt groups
ACD
,3-170
DDC,3-656
UCD
,3-656
Hunting
,3-770
I
IAA, see individual attendant access
IAA, see internal automatic answer
ICM
,3-772
ICSU
,3-697
Identifying caller need s
,3-702
Idle status, see facility busy indication
II-digits routin g
,3-443, 3-444
Inbound call management
,3-772
data...

Index
Issue  3   March 1996IN-9 
L
Last number dialed,3-838
LDN
,3-913
Least c ost routin g, see ARS & AAR
Leave word c alling
,3-840
storage
,3-840
voice message retrieval
,3-1200
Line lockout,3-845
Line preselection & preference
,3-902
List call-forwarding comman d
,3-397, 3-402, 3-690
Listed dire ctory numbers, multiple,3-913
Lockout-line
,3-845
Logical agent
,3-708
Login & logout agent-see ACD
Login ID-extensions
,3-708
Login/logoff reporte d
,3-994
Log in-ID-EAS,3-706
Logoff notification
,1-14...

Index
IN-10Issue  3   March 1996
format,3-918
guest information input/ output
,3-918
National ISDN-2
,3-812
Needs, c aller, indentifying,3-702
Network access
private
,3-922
public,3-924
NFAS
,3-738
Night console service
,3-929
Night service,3-512
hunt group
,3-926
night c onsole
,3-929
night station service,3-931
trunk answer any station
,3-935
trunk group
,3-937
trunk group & hunt group,3-932
Night station service
,3-931
No answer call timer
,3-1164
Non-associated station, see administration without...