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ATT DEFINITY Communications System Generic 1 And Generic 3 And System 75, 7444 Voice Terminal Users Guide

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    							Display Features
    Inspect   Shows you call-related information for an incoming call when you are
    already active on a call. Use to identify and screen new calls.
    Integrated Directory   Searches for the extension of another user by allowing you to
    key in the user’s name with the dial pad. Use as a handy quick reference source for
    extension number information.
    Message Retrieval   Allows you to retrieve messages left for you that have lit your
    Message light. Will also let you retrieve messages for other voice terminals not
    equipped with a display (if you are authorized as a systemwide message retriever by
    your System Manager). Use to quickly and conveniently check messages, even when
    you are already on a call.
    Normal   Identifies current call appearance, calling/called party, and calling/called
    number. Use to see who is calling you and, when placing a call, to verifiy the number
    you have dialed.
    Stored Number   Allows you to check the number stored on an Abbreviated Dialing
    button or as an item on an Abbreviated Dialing list. Also lets you see what number
    you last dialed (via Last Number Dialed feature). Use to verify Abbreviated Dialing
    list items before placing a call or reprogramming a number, and to make sure that Last
    Number Dialed is appropriate to use.
    Time/Date   Shows you the date and time. Use as a handy calendar and clock.
    Timer   Allows you to measure elapsed time. Use in order to keep track of time
    spent on a call or task.
    7 
    						
    							How to Use the Features
    The procedures that follow give short, step-by-step instructions for using each of the
    features. For your convenience, features are listed alphabetically.
    Special Instructions
    The first time you use these procedures, you will need to customize them for yourself
    by following the directions below. Your System Manager can supply the information
    required.
    To the right of each feature name is a box. For each feature that you have,
    mark a [ 
    4 ] in the blank box as a reminder. (Voice features Conference,
    Drop, Hold, Message, Mute, the Select Button, Select Ring, Self-Test, and
    Transfer, and display feature Normal mode are already marked for you.) Ask
    your System Manager if your voice terminal is set for the Speaker (listen only)
    or the Speakerphone (speak and listen) feature, and then place a check in the
    box beside that feature also.
    Note: If your voice terminal is set for the Speakerphone feature, you can also
    put a check in the box beside the Reset Speakerphone feature.
    To use a voice feature, you must have the handset off-hook unless you are
    instructed to remain on-hook in the procedures. You can activate and cancel
    most of the voice features by dialing 2- or 3-digit codes (if they are not already
    assigned to a button). In the blanks provided within the procedures, write in
    the feature code numbers.
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    As you operate the features on your voice terminal, keep in mind the following
    general rules.
    Follow carefully all the steps listed in the procedure for the particular feature
    you are using.
    Remember to press [ Select ] before attempting to use any of the bottom-labeled
    features on 2-level feature buttons.
    If you receive an intercept tone (high-pitched, alternating high and low tone)
    while attempting to operate any feature, you have taken too much time to
    complete a procedural step or have made a dialing error. Hang up, get dial
    tone, and begin again at Step 1.
    System 75 is available in more than one version. Some features, such as
    Abbreviated Dialing, Call Forwarding All Calls, Last Number Dialed, and
    Priority Calling operate slightly differently with Version 1, and possibly
    Version 2, than they do with later versions. If you are using Version 1 or 2 of
    the System 75 software, you should check the section titled Troubleshooting
    later in this guide before you use you use any of these 4 features.
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    8 
    						
    							[ xxxxx ]
    Conventions
    The following conventions are used in the procedures:
    Gray TypeProcedural steps in gray type are steps that you should
    follow if you do not have a button assigned for the
    feature.
    This box represents a call appearance button, which is
    used exclusively for placing or receiving calls. The
    button has a red in-use light and a green status light and
    is labeled with an extension number (shown as xxxxx).
    [ 
    Feature ] andEach of these boxes represents a button that has a feature
    assigned to it. The button is labeled with the feature
    [ 
    Feature xxxxx ]
    name, sometimes followed by an extension number or a
    person’s name (shown as xxxxx).
    [handset tone]The tone that appears in brackets after a step indicates
    what you should hear from your handset (or the
    speakerphone, if appropriate) after successfully performing
    that step. For a list of tones and their meanings, see the
    section titled Tones and Their Meanings.
    [ 
    Display Information ]
    A white box containing the information that appears on
    your display screen.
    For a list of glossary terms, see the section titled Key Words to Know.
    Troubleshooting
    Later in this guide you will find a short section on troubleshooting. Use the
    procedures listed here for problems that you may have in using your voice terminal.
    Quick Reference Lists
    At the end of this booklet is a set of quick reference lists. Use them to record your
    feature and trunk codes, Abbreviated Dialing personal list items, and frequently called
    miscellaneous extensions. Once you have completed the lists, remove the page from
    the booklet (tear along the perforation), and keep the lists near your voice terminal.
    9 
    						
    							Voice Features
    Abbreviated Dialing (AD)
    To program/reprogram
    an AD button
    Note: AD buttons must
    first be assigned by your
    System Manager.1
    2
    3
    4On a separate sheet of paper, jot down the outside
    numbers, extensions, and/or feature codes you want
    to program
    Note: Each AD button will hold one complete phone
    number or feature code.
    Pick up handset
    [dial tone]
    Note: If you are using the built-in speakerphone, you
    must press a call appearance button, before you
    proceed to Step 3.
    Press [ 
    Program ] (if this button has been assigned to
    your voice terminal)
    or Dial Program code
    [dial tone]
    Press [ AD xxxxx ] to be programmed[dial tone]
    5
    6
    7Dial outside number, extension, or feature code you
    want to program (up to 24 digits)
    Note: If you are programming an outside number, be
    sure to include a trunk code, if applicable.
    Press [ 
    # ] (on the dial pad) or [ AD xxxxx ] that you
    To place a call using anPress selected [ 
    AD xxxxx ][ringback tone]
    AD button
    Call is dialed (silently)
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    are programming[confirmation tone], [dial tone]
    Number is stored
    Repeat Steps 4-6 to program additional buttons
    Hang up to end programming
    1
    10 
    						
    							To program/reprogram an
    outside number,
    extension, or feature code
    into a personal list1
    2
    3
    4
    5
    6
    7Press [ 
    Program ] On a separate sheet of paper, jot down the outside
    numbers, extensions, and/or feature codes you want to
    program as items on your personal list(s) (see example
    to the left)
    Note: Each phone number or feature code is stored as
    a separate item.
    Pick up handset
    [dial tone]
    Note: If you are using the built-in speakerphone, you
    must press a call appearance button, before you
    proceed to Step 3.
    or Dial Program code
    [dial tone]
    Dial Personal List number (1, 2, or 3)
    [dial tone]
    Dial list item (1, 2, 3...)[dial tone]
    Dial number you want to program (up to 24 digits)
    Note: If you are programming an outside number, be
    sure to include a trunk code, if applicable.
    Press [ 
    # ]
    [confirmation tone], [dial tone]
    Number is stored
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    Repeat Steps 5-7 if you want to program
    additional items on the same list; press [ 
    Drop Test ]
    and begin again at Step 1 if you want to program
    items on another list
    8Hang up to end programming
    Note: Record your personal list items on the
    Abbreviated Dialing list in the back of this booklet;
    group, system, and enhanced lists can be obtained
    from the System Manager.
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    To place a call using aDial appropriate AD list code:
    personal, group, system,
    List 1
    or enhanced list
    List 2
    List 3
    Dial desired list item (1, 2, 3...)
    Call is dialed
    Note: You can program a list code on one of your
    AD buttons for faster access to a list. To place a call,
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    [dial tone]
    1
    2
    [ringback tone]
    simply press the AD button and then dial the desired
    list item.
    11 
    						
    							Automatic Callback
    To automatically place
    another call to an
    extension that was busy,
    did not answer, or
    returned a call waiting
    ringback tone1
    2
    3Press [ Auto Callback ] during call attempt
    [confirmation tone]
    Green light goes on steadily until callback is
    completed or canceled
    Note: If you send your calls to coverage after
    activating Automatic Callback, your callback calls
    will still ring at your extension and will not be
    redirected to coverage.
    Hang up
    You will get a 3-burst priority ring when the
    extension you attempted to call becomes available
    Note: After you activate Automatic Callback, the
    system monitors the called extension. That extension
    becomes available after the called party completes a
    call.
    Lift handset when you hear priority ring
    A call is automatically placed to the extension,
    which receives regular ringing
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    Note: Automatic Callback is automatically canceled
    after 30 minutes or if the callback call is unanswered.
    To cancel Automatic
    1
    Press [ 
    Auto Callback ] again (while on-hook)
    Callback
    or Dial the Automatic Callback
    Cancel code
    [confirmation tone]
    Green light goes off
    12 
    						
    							Bridging
    To answer a bridged callPress [ xxxxx ] of bridged call 1
    Note: If your voice terminal has Ringing Appearance
    Preference, this step is not necessary; you will
    automatically be connected to the call when you lift
    the handset.
    To use Manual ExclusionPress [ 
    Exclusion xxxxx ] while connected to the call
    to prevent other bridged
    Note: Pressing [ 
    Exclusion xxxxx ] again reactivates
    terminals from entering a
    bridging.call (on a per call basis)1
    Call Coverage
    To answer a call for aPress [ xxxxx ] of incoming call when ring begins or
    co-worker for whom yougreen light flashes
    are a coverage point
    Note: If your voice terminal has Ringing Appearance
    Preference, this step is not necessary; you will
    automatically be connected to the call when you lift
    the handset. Also, the call is not at your voice
    terminal until the green light is flashing. 1
    To leave a message for aPress [ 
    Coverage Callback ] while connected to the call
    co-worker to call the
    [confirmation tone]
    original caller’s extension
    Note: To leave a message for a co-worker to call you,
    activate Leave Word Calling instead. 1
    13 
    						
    							To talk privately with
    co-worker after answering
    a redirected call1
    2
    3Press [ 
    Transfer ][dial tone]
    lCall is put on hold
    Press [ 
    Consult ]
    [priority ring to co-worker]
    or Dial co-worker’s extension
    Note: You can privately discuss the call at this time;
    if your co-worker is not available, press the fluttering
    [ 
    xxxxx ] to reconnect to call.
    Press [ 
    Transfer ] again to send call to co-worker or
    press [ Conference Ring ] to make it a 3-party call
    Call Forwarding All Calls
    To temporarily redirectPress [ Call Forward ]
    all calls to an extensionor Dial Call Forward code[dial tone]
    or outside number
    Note: If you have console permission, next dial the
    of your choice
    extension number whose calls are to be forwarded; 1
    2
    3receive dial tone.
    Dial extension or number where calls will be sent
    [confirmation tone]
    Note: Some voice terminals have restrictions on
    where calls can be forwarded
    (see your System Manager).
    Hang up
    Note: You may hear a ring-ping tone from your voice
    terminal as each call is forwarded.
    14 
    						
    							To cancel
    Press [ Call Forward ] again (while on-hook)
    Call Forwarding
    or Dial Call Forward Cancel code
    [confirmation tone]
    Your calls will now ring at your own voice
    terminal
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    Call Park
    To park a call at your
    Note: If a [ Call Park ] button has been assigned to your
    extension (for retrieval at
    voice terminal, simply press [ 
    Call Park ] and hang up;
    any extension)
    otherwise, follow the instructions below.
    Press [ 
    Transfer ][dial tone]
    Dial Call Park code
    [confirmation tone]
    Press [ 
    Transfer ] again
    Call is parked
    Hang up 1
    1
    2
    3
    4
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    To return to a call parked
    at your extension1
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    1
    2
    3
    Press [ Call Park ]
    or Dial the Answer Back code
    and then your extension number
    You are connected to call
    [dial tone]
    [dial tone]
    To retrieve a parked callPick up handset or press [ Speaker Reset Spkr ]
    from any extension
    Dial Answer Back code
    Dial extension number where call is parked
    [confirmation tone]
    Note: If you receive intercept tone, parked call has
    been disconnected or retrieved by someone else.
    15 
    						
    							Call Pickup
    To answer a call placed toPress [ Call Pickup ]
    a member of your pickupor Dial Call Pickup code
    group when your voiceCalled voice terminal stops ringing
    terminal is idle1l
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    You are connected to ringing call
    To pick up a call while
    Press [ Hold ]
    you are active on another
    Present call is put on hold
    call
    1
    2
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    Green light flutters
    Press [ Call Pickup ]
    Called voice terminal stops ringing
    You are connected to incoming call
    Note: To return to held call after completing pickup
    call, press fluttering [ 
    xxxxx ] .
    Conference4
    To add another party to aPress [ Conference Ring ][dial tone]
    call (for a total of up to
    6 parties)Present call is put on hold, and you are given a
    new call appearance; all other parties remain
    connected to each other 1
    2
    3Dial number of new party and wait for answer
    Note: You can privately discuss the call with the new
    party at this time; if no answer or busy, press
    fluttering [ 
    xxxxx ] to return to held call.
    Press [ Conference Ring ] again
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    All parties are now connected
    Repeat Steps 1-3 for additional conference
    connections
    16 
    						
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