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ATT DEFINITY Communications System Generic 1 And Generic 3 And System 75, 7444 Voice Terminal Users Guide
ATT DEFINITY Communications System Generic 1 And Generic 3 And System 75, 7444 Voice Terminal Users Guide
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Display Features Inspect Shows you call-related information for an incoming call when you are already active on a call. Use to identify and screen new calls. Integrated Directory Searches for the extension of another user by allowing you to key in the user’s name with the dial pad. Use as a handy quick reference source for extension number information. Message Retrieval Allows you to retrieve messages left for you that have lit your Message light. Will also let you retrieve messages for other voice terminals not equipped with a display (if you are authorized as a systemwide message retriever by your System Manager). Use to quickly and conveniently check messages, even when you are already on a call. Normal Identifies current call appearance, calling/called party, and calling/called number. Use to see who is calling you and, when placing a call, to verifiy the number you have dialed. Stored Number Allows you to check the number stored on an Abbreviated Dialing button or as an item on an Abbreviated Dialing list. Also lets you see what number you last dialed (via Last Number Dialed feature). Use to verify Abbreviated Dialing list items before placing a call or reprogramming a number, and to make sure that Last Number Dialed is appropriate to use. Time/Date Shows you the date and time. Use as a handy calendar and clock. Timer Allows you to measure elapsed time. Use in order to keep track of time spent on a call or task. 7
How to Use the Features The procedures that follow give short, step-by-step instructions for using each of the features. For your convenience, features are listed alphabetically. Special Instructions The first time you use these procedures, you will need to customize them for yourself by following the directions below. Your System Manager can supply the information required. To the right of each feature name is a box. For each feature that you have, mark a [ 4 ] in the blank box as a reminder. (Voice features Conference, Drop, Hold, Message, Mute, the Select Button, Select Ring, Self-Test, and Transfer, and display feature Normal mode are already marked for you.) Ask your System Manager if your voice terminal is set for the Speaker (listen only) or the Speakerphone (speak and listen) feature, and then place a check in the box beside that feature also. Note: If your voice terminal is set for the Speakerphone feature, you can also put a check in the box beside the Reset Speakerphone feature. To use a voice feature, you must have the handset off-hook unless you are instructed to remain on-hook in the procedures. You can activate and cancel most of the voice features by dialing 2- or 3-digit codes (if they are not already assigned to a button). In the blanks provided within the procedures, write in the feature code numbers. l l As you operate the features on your voice terminal, keep in mind the following general rules. Follow carefully all the steps listed in the procedure for the particular feature you are using. Remember to press [ Select ] before attempting to use any of the bottom-labeled features on 2-level feature buttons. If you receive an intercept tone (high-pitched, alternating high and low tone) while attempting to operate any feature, you have taken too much time to complete a procedural step or have made a dialing error. Hang up, get dial tone, and begin again at Step 1. System 75 is available in more than one version. Some features, such as Abbreviated Dialing, Call Forwarding All Calls, Last Number Dialed, and Priority Calling operate slightly differently with Version 1, and possibly Version 2, than they do with later versions. If you are using Version 1 or 2 of the System 75 software, you should check the section titled Troubleshooting later in this guide before you use you use any of these 4 features. l l l l 8
[ xxxxx ] Conventions The following conventions are used in the procedures: Gray TypeProcedural steps in gray type are steps that you should follow if you do not have a button assigned for the feature. This box represents a call appearance button, which is used exclusively for placing or receiving calls. The button has a red in-use light and a green status light and is labeled with an extension number (shown as xxxxx). [ Feature ] andEach of these boxes represents a button that has a feature assigned to it. The button is labeled with the feature [ Feature xxxxx ] name, sometimes followed by an extension number or a person’s name (shown as xxxxx). [handset tone]The tone that appears in brackets after a step indicates what you should hear from your handset (or the speakerphone, if appropriate) after successfully performing that step. For a list of tones and their meanings, see the section titled Tones and Their Meanings. [ Display Information ] A white box containing the information that appears on your display screen. For a list of glossary terms, see the section titled Key Words to Know. Troubleshooting Later in this guide you will find a short section on troubleshooting. Use the procedures listed here for problems that you may have in using your voice terminal. Quick Reference Lists At the end of this booklet is a set of quick reference lists. Use them to record your feature and trunk codes, Abbreviated Dialing personal list items, and frequently called miscellaneous extensions. Once you have completed the lists, remove the page from the booklet (tear along the perforation), and keep the lists near your voice terminal. 9
Voice Features Abbreviated Dialing (AD) To program/reprogram an AD button Note: AD buttons must first be assigned by your System Manager.1 2 3 4On a separate sheet of paper, jot down the outside numbers, extensions, and/or feature codes you want to program Note: Each AD button will hold one complete phone number or feature code. Pick up handset [dial tone] Note: If you are using the built-in speakerphone, you must press a call appearance button, before you proceed to Step 3. Press [ Program ] (if this button has been assigned to your voice terminal) or Dial Program code [dial tone] Press [ AD xxxxx ] to be programmed[dial tone] 5 6 7Dial outside number, extension, or feature code you want to program (up to 24 digits) Note: If you are programming an outside number, be sure to include a trunk code, if applicable. Press [ # ] (on the dial pad) or [ AD xxxxx ] that you To place a call using anPress selected [ AD xxxxx ][ringback tone] AD button Call is dialed (silently) l l l are programming[confirmation tone], [dial tone] Number is stored Repeat Steps 4-6 to program additional buttons Hang up to end programming 1 10
To program/reprogram an outside number, extension, or feature code into a personal list1 2 3 4 5 6 7Press [ Program ] On a separate sheet of paper, jot down the outside numbers, extensions, and/or feature codes you want to program as items on your personal list(s) (see example to the left) Note: Each phone number or feature code is stored as a separate item. Pick up handset [dial tone] Note: If you are using the built-in speakerphone, you must press a call appearance button, before you proceed to Step 3. or Dial Program code [dial tone] Dial Personal List number (1, 2, or 3) [dial tone] Dial list item (1, 2, 3...)[dial tone] Dial number you want to program (up to 24 digits) Note: If you are programming an outside number, be sure to include a trunk code, if applicable. Press [ # ] [confirmation tone], [dial tone] Number is stored l Repeat Steps 5-7 if you want to program additional items on the same list; press [ Drop Test ] and begin again at Step 1 if you want to program items on another list 8Hang up to end programming Note: Record your personal list items on the Abbreviated Dialing list in the back of this booklet; group, system, and enhanced lists can be obtained from the System Manager. l To place a call using aDial appropriate AD list code: personal, group, system, List 1 or enhanced list List 2 List 3 Dial desired list item (1, 2, 3...) Call is dialed Note: You can program a list code on one of your AD buttons for faster access to a list. To place a call, l l l l [dial tone] 1 2 [ringback tone] simply press the AD button and then dial the desired list item. 11
Automatic Callback To automatically place another call to an extension that was busy, did not answer, or returned a call waiting ringback tone1 2 3Press [ Auto Callback ] during call attempt [confirmation tone] Green light goes on steadily until callback is completed or canceled Note: If you send your calls to coverage after activating Automatic Callback, your callback calls will still ring at your extension and will not be redirected to coverage. Hang up You will get a 3-burst priority ring when the extension you attempted to call becomes available Note: After you activate Automatic Callback, the system monitors the called extension. That extension becomes available after the called party completes a call. Lift handset when you hear priority ring A call is automatically placed to the extension, which receives regular ringing l l l l Note: Automatic Callback is automatically canceled after 30 minutes or if the callback call is unanswered. To cancel Automatic 1 Press [ Auto Callback ] again (while on-hook) Callback or Dial the Automatic Callback Cancel code [confirmation tone] Green light goes off 12
Bridging To answer a bridged callPress [ xxxxx ] of bridged call 1 Note: If your voice terminal has Ringing Appearance Preference, this step is not necessary; you will automatically be connected to the call when you lift the handset. To use Manual ExclusionPress [ Exclusion xxxxx ] while connected to the call to prevent other bridged Note: Pressing [ Exclusion xxxxx ] again reactivates terminals from entering a bridging.call (on a per call basis)1 Call Coverage To answer a call for aPress [ xxxxx ] of incoming call when ring begins or co-worker for whom yougreen light flashes are a coverage point Note: If your voice terminal has Ringing Appearance Preference, this step is not necessary; you will automatically be connected to the call when you lift the handset. Also, the call is not at your voice terminal until the green light is flashing. 1 To leave a message for aPress [ Coverage Callback ] while connected to the call co-worker to call the [confirmation tone] original caller’s extension Note: To leave a message for a co-worker to call you, activate Leave Word Calling instead. 1 13
To talk privately with co-worker after answering a redirected call1 2 3Press [ Transfer ][dial tone] lCall is put on hold Press [ Consult ] [priority ring to co-worker] or Dial co-worker’s extension Note: You can privately discuss the call at this time; if your co-worker is not available, press the fluttering [ xxxxx ] to reconnect to call. Press [ Transfer ] again to send call to co-worker or press [ Conference Ring ] to make it a 3-party call Call Forwarding All Calls To temporarily redirectPress [ Call Forward ] all calls to an extensionor Dial Call Forward code[dial tone] or outside number Note: If you have console permission, next dial the of your choice extension number whose calls are to be forwarded; 1 2 3receive dial tone. Dial extension or number where calls will be sent [confirmation tone] Note: Some voice terminals have restrictions on where calls can be forwarded (see your System Manager). Hang up Note: You may hear a ring-ping tone from your voice terminal as each call is forwarded. 14
To cancel Press [ Call Forward ] again (while on-hook) Call Forwarding or Dial Call Forward Cancel code [confirmation tone] Your calls will now ring at your own voice terminal l Call Park To park a call at your Note: If a [ Call Park ] button has been assigned to your extension (for retrieval at voice terminal, simply press [ Call Park ] and hang up; any extension) otherwise, follow the instructions below. Press [ Transfer ][dial tone] Dial Call Park code [confirmation tone] Press [ Transfer ] again Call is parked Hang up 1 1 2 3 4 l To return to a call parked at your extension1 l 1 2 3 Press [ Call Park ] or Dial the Answer Back code and then your extension number You are connected to call [dial tone] [dial tone] To retrieve a parked callPick up handset or press [ Speaker Reset Spkr ] from any extension Dial Answer Back code Dial extension number where call is parked [confirmation tone] Note: If you receive intercept tone, parked call has been disconnected or retrieved by someone else. 15
Call Pickup To answer a call placed toPress [ Call Pickup ] a member of your pickupor Dial Call Pickup code group when your voiceCalled voice terminal stops ringing terminal is idle1l l You are connected to ringing call To pick up a call while Press [ Hold ] you are active on another Present call is put on hold call 1 2 l l l l Green light flutters Press [ Call Pickup ] Called voice terminal stops ringing You are connected to incoming call Note: To return to held call after completing pickup call, press fluttering [ xxxxx ] . Conference4 To add another party to aPress [ Conference Ring ][dial tone] call (for a total of up to 6 parties)Present call is put on hold, and you are given a new call appearance; all other parties remain connected to each other 1 2 3Dial number of new party and wait for answer Note: You can privately discuss the call with the new party at this time; if no answer or busy, press fluttering [ xxxxx ] to return to held call. Press [ Conference Ring ] again l l l All parties are now connected Repeat Steps 1-3 for additional conference connections 16