ATT DEFINITY Communications System Generic 1 And Generic 3 And System 75, 7410 Plus Voice Terminal Users Guide

							Send All Calls
To send all calls (except
1Press [ Send All Calls ] (while on-hook)
priority calls) immediately
or Dial Send All Calls code
to coverage
[confirmation tone]
Note: You may hear a ring-ping tone from your voice
terminal as each call is forwarded.
To cancel Send All Calls
1Press [ 
Send All Calls ] again (while on-hook)
or Dial Send All Calls Cancel code
[confirmation tone]
Speaker (and Speaker Volume)4
To place a call without
lifting the handset, or to
use speaker with any
listening-only feature
activity (such as,
monitoring a call on
which you have been put
on hold or for retrieving
messages)1Press [ Speaker ]
2
Place call or access selected feature
3
Adjust speaker volume if necessary
lTo raise the volume, press the right half of the
Volume control button labeled [ 
s ] ;
to lower the volume, press the left half of the
Volume control button labeled [ 
t ]
(There are 8 possible volume settings.)
To change from speaker1
Lift handset and talk
to handset
lSpeaker turns off when you lift handset.
18 
						

							To change from handset1While handset is off-hook, press [ Speaker ]
to speaker
lYou can now hang up handset and call will
remain active on speaker
To end a call while
1With handset on-hook, press [ 
Speaker ] to end call
speaker is active
Transfer4
To send present call to1Press [ Transfer ][dial tone]
another extension orlPresent call is put on hold
outside number
2Dial number that call is to be transferred to
[ringback tone]
lRemain on line and announce call;
if no answer or busy, return to held call by
pressing its [ 
xxxxx ]
3Press [ 
Transfer ] again
lCall is sent to dialed number
Note: Only calls from another extension can be sent
to an outside number; you cannot transfer a call from
an outside number to another outside number.
Hang up
4
19 
						

							Voice Message Retrieval
To retrieve your voice1
messages when your
Message light is on
2
3
4Dial the Voice Message Retrieval code
[dial tone]
Press [ 
# ]
[voice prompting]
Note: Do not press [ 
# ] if calling from someone
else’s extension; instead, dial your own extension
number and your security code, if required.
Move through the messages with these dial pad
buttons:
(Press [ 
# ] to retrieve first message)
[ 
# ] NEXT (read next message)
[ 
3 ] DELETE (erase from storage)
[ 
4 ] HELP (request assistance)
[ 
5 ] REPEAT (read message again)
[ 
8 ] CALL (call back named extension)
Note: When you call back an extension with [ 
8 ] ,
be sure to also delete the message by pressing [ 
3 ]
before you press [ 
8 ] ; otherwise the message will
remain in storage.
Hang up or press [ 
Drop/Test ] to end Voice Message
Retrieval
To retrieve voice1
messages for a co-worker
2
3
4Dial Voice Message Retrieval Coverage code
[dial tone]
Dial co-worker’s extension[voice prompting]
Note: If you receive an intercept tone, see your
System Manager for further instructions.
Move through the messages with dial pad
buttons previously listed
Hang up or press [ 
Drop/Test ] to end
Voice Message Retrieval
20 
						

							Tones and Their Meanings
Ringing tones are produced by an incoming call. Handset tones are those which you
hear through the handset (receiver).
Ringing Tones
l1 ring — A call from another extension.
l2 rings — A call from outside or from the attendant.
l3 rings — A priority call from another extension, or from an Automatic Callback
call you placed.
lring-ping (half ring, not repeated) — A call redirected from your voice terminal to
another because Send All Calls or Call Forwarding All Calls is active.
Handset Tones
l
l
l
l
l
l
l
l
l
lbusy tone — A low-pitched tone repeated 60 times a minute; indicates the number
dialed is in use.
call waiting ringback tone — A ringback tone with a lower-pitched signal at the
end; indicates that the extension called is busy, but the called party has been
given a call waiting tone.
call waiting tone — One, two, or three beeps of high-pitched tone, not repeated;
indicates an incoming call is waiting to be answered. Number of beeps designates
the source: 1 for an internal call, 2 for an outside or attendant call, 3 for a
priority call.
confirmation tone — Three short bursts of tone; indicates a feature activation or
cancellation has been accepted.
coverage tone — One short burst of tone; indicates your call will be sent to another
extension to be answered by a covering user.
dial tone — A continuous tone; indicates dialing can begin.
intercept/time-out tone — An alternating high and low tone; indicates a dialing
error, a denial of the service requested, or a failure to dial within a preset interval
(usually 10 seconds) after lifting the handset or dialing the previous digit.
recall dial tone — Three short bursts of tone followed by a steady dial tone;
indicates the feature request has been accepted and dialing can begin.
reorder tone — A fast busy tone repeated 120 times a minute; indicates all trunks
are busy.
ringback tone — A low-pitched tone repeated 15 times a minute; indicates the
number dialed is being rung.
21 
						

							Troubleshooting
Problem
A feature doesn’t
work as noted in
the book.1
2
3
4
There are no
Feature Codes
(such as Call
Forward code or
Send All Calls
code) written in
the appropriate
blanks in this
guide.
Problem
There’s no
dial tone.Solution
Reread the procedure and try again.
For many features you must lift the handset before you can
use the feature.
Check with your System Manager to be sure this feature
is administered on your voice terminal.
You may have an older version of the System 75 software
so that some features may have slight differences from the
procedures described in this guide. Check the section
below on “Version Notes” for ways in which these
features work differently.
See your System Manager for a list of Feature Codes for
features assigned to your voice terminal. Then, write the
codes in this guide.
Solution
1
2
3
4Check with your System Manager to be sure your voice
terminal is administered correctly.
Make sure that the handset and line cords at your voice
terminal are securely connected at both ends.
Find a working voice terminal of the same type as your
own. Unplug this voice terminal from its modular wall
jack. Plug your voice terminal into that jack and check
if it gets dial tone.
If your voice terminal still does not work, plug the
working voice terminal (of the same type) into your
modular wall jack. If the working voice terminal has
dial tone, your own voice terminal is faulty. See your
System Manager.
22 
						

							ProblemSolution
The telephone1
Set the ringer volume to a higher level.
doesn’t ring.
2Place a test call from another extension to
your extension.
3
Check the line cord to make certain that it is securely
connected at both ends.
4
If there is still a problem, see your System Manager.
The lights do not1
Check the line cord to make certain that it is securely
go on next to the
connected at both ends.
buttons.
2
If there is still a problem, see your System Manager.
System 75 Version Notes
If you have Version 1 or 2 of System 75, some features may work a little differently
than noted in this guide. The following list explains the slight differences in
these features.
Note: If you are uncertain what version of the System 75 software your business is
using, check with your System Manager.
FeatureSystem 75 VersionChanges in Feature Operation
AbbreviatedIf you are usingYou can store up to 16 digits
DialingVersion 1rather than 24 digits.
If you are usingYou cannot use an
Version 1 or 2Enhanced List.
Call ForwardingIf you are usingYou cannot forward someone
All CallsVersion 1 or 2else’s calls.
Last NumberIf you are usingYou can store up to 16 digits
DialedVersion 1rather than 24 digits.
Priority CallingIf you are usingYou cannot change a regular
Version 1 or 2call into a priority call.
23 
						

							Key Words to Know
activate  To begin or turn on the operation of a feature.
attendant  The person who handles incoming and outgoing calls at the
main console.
AUDIX  Audio Information Exchange, an optional voice mail and message service
that provides coverage for calls to you by recording callers’ messages and reporting
Leave Word Calling messages.
call appearance  A button used exclusively to place, receive, or hold calls. It has
an assigned extension number and is equipped with a red in-use light and a green
status light.
console permission  The authorization (from your System Manager) to initiate
Call Forwarding All Calls for an extension other than your own.
coverage  Automatic redirection of calls from an unanswered phone to another
phone. Redirection could be to the extension of a receptionist, secretary, co-worker,
AUDIX, or message center. A person who provides coverage is a covering user.
DEFINITY Communications System Generic 1  The AT&T switch to which you
may be connected. (Your voice terminal may be connected to System 75 instead.)
Both DEFINITY Generic 1 and System 75 are communications systems which
transmit and receive voice and data signals for all communications equipment in
your network.
dial pad  The 12 pushbuttons that you use to dial a number and access features.
enhanced list  One of the 4 types of Abbreviated Dialing lists; programmable only
by the System Manager. Contains phone numbers useful to all system members, and
stores each of those numbers as a 1-, 2-, or 3-digit list item.
extension  A dialing number of 1 to 5 digits assigned to each phone connected to
your DEFINITY Generic 1 or your System 75.
feature  A special function or service, such as Conference, Hold, Send All Calls, etc.
feature code  A dial code of 1, 2, or 3 digits that you use to activate or cancel the
operation of a feature.
group list  One of the 4 types of Abbreviated Dialing lists; programmable only by
the System Manager. Contains phone numbers useful to members of a specific group,
and stores each of those numbers as a 2-digit list item.
handset  The handheld part of the voice terminal that you pick up, talk into, and
listen from. Also known as the receiver.
message retriever  A person authorized by the System Manager to retrieve messages
for other users.
off-hook  When the handset is removed from the cradle (e.g., when you lift the
handset to place or answer a call), or speaker is on.
on-hook  When the handset is left on the cradle, and speaker is off.
24 
						

							party  A person who places or answers a call.
personal list  One of the 4 types of Abbreviated Dialing lists; programmable by the
System Manager or by you, the user. Contains phone numbers of your choice, and
stores each of them as a single-digit list item.
personal list item  One of the 10 available slots on an Abbreviated Dialing
personal list. The first nine personal list items are given digits 1 to 9, with 0 for the
tenth item.
pickup group  A group of voice terminal users who can answer calls for each
other through the Call Pickup feature. Group members are determined by the
System Manager and are usually located in the same work area or perform similar
job functions.
priority call  An important or urgent call that sends a special 3-burst ring.
program/reprogram  To use your dial pad to assign a phone number to a personal
list item or an [ 
AD xxxxx ] button for Abbreviated Dialing.
retrieve  To collect phone messages with the Message or Voice Message Retrieval
features. (Also, with Call Park, to resume a call from an extension other than the
one where the call was first placed or received.)
ringer  The device that produces the electronic ringing sound in your voice terminal.
stored number  A telephone number that has been programmed and stored as a
1-, 2-, or 3-digit list item for use with Abbreviated Dialing. It can be a complete or
partial phone number, an extension number, or a trunk or feature code. Once
programmed, a number can be accessed by first dialing the list, then the list item
digit(s) under which it is stored; if the number is stored on an [ 
AD xxxxx ] , the
number can be accessed by simply pressing that button.
switch  The device that makes connections for all voice and data calls for a
network, and also contains software for features. Also known as a system,
switching system, or PBX (private branch exchange). (Your switch is either an
AT&T DEFINITY Communications System Generic 1 or System 75.)
system list  One of the 4 types of Abbreviated Dialing lists; programmable only by
the System Manager. Contains phone numbers helpful to all system users, and stores
each of those numbers as a 2-digit list item.
System Manager  The person responsible for specifying and managing the operation
of features for all the voice and data equipment in your network.
trunk  A telecommunications channel between your switch and the local or long
distance calling network. Trunks of the same kind connecting to the same end points
are assigned to the same trunk group.
trunk code  A dial code of 1, 2, or 3 digits that you dial to access a trunk group to
place an outside call.
voice terminal  A telephone equipped with an array of specially designed features
(e.g., self-test mode, administrable buttons, etc.) and functional capabilities that
distinguish it from a conventional telephone.
25 
						

							Quick Reference Lists
Feature Codes
Feature
ABBREVIATED DIALING
List 1
List 2
List 3
Program
CALL FORWARDING
ALL CALLS
Cancel
CALL PARK
Answer Back
CodeFeature
CALL PICKUP
LAST NUMBER DIALED
LEAVE WORD CALLING
Cancel
PRIORITY CALLING
SEND ALL CALLS
Cancel
VOICE MESSAGE RETRIEVAL
Coverage
Code
26 
						

							Trunk Codes
Abbreviated Dialing*
DescriptionCode
1
Miscellaneous
DescriptionExtension
AttendantItem
Personal List 1Personal List 2Personal List 3
No.NameNameName
2
3
4
5
6
7
8
9
0
*You may have as many as 3 personal lists, and each list can
have either 5 or 10 items; see your System Manager